
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I’d like to request an extension on my past due amount on my bill.
Questions
•
Wireless Billing
Accepted Solution
Official Solution
i have 8-10 phone they have clean IMEI i tried unlock they but system wrote "Looks like we're already processing a request for this IMEI." please help me, what can i do for unlock ?
Questions
•
Apple
Accepted Solution
Official Solution
Hello, I’m form the UK and when I went to the US for a year I got a prepaid monthly plan from AT&T where I would manually pay every month when my balance wasn’t zero. However since I went home I stopped paying for my sim and broke it and threw it away, yet I have been home for 4 months now witho
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I request to have my iPhone 6s unlock with AT&T but after I send the IMEI and email address I notice that I put down the wrong email address. How would i able to correct the email?
Questions
•
Apple
Accepted Solution
Official Solution
My fiancée is currently on a plan with her brother, she is due for an upgrade at the end of the month...if i put her on a plan with me at the end of the month is she still eligible for that upgrade or will AT&T take it as her breaking her contract since it doesn't technically expire until November..
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
To get a bill credit from BOGO offer, do I have to purchase 2 phones at the same store? For example, can I purchase one phone at Costco and another at Target? Of course under the same account and the same day, is it still eligible? Has anyone done that?
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Is the IPhone 5S available for a replacement 5S through the phone Insurance if needed?
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
Due to covid19 I lost my job and can no longer keep service. I currently have ported my phone number to Q link wireless unaware that I could not unlock the phone for 6 months. I need help now on how you guys can make an exception on unlocking my phone
Questions
•
Phones, Tablets & Devices
Accepted Solution
Official Solution
Closed
Problems connecting your MicroCell with your iPhone6, iPhone 6 Plus or earlier iPhone model that has updated to iOS8?
Questions
•
AT&T Cell Booster
Accepted Solution
Official Solution
I have an iPhone XS Max currently (Under NEXT contract), and would like to buy an iPhone X through a 3rd party. Is it possible to move the next plan to a different line or switch phone numbers to make this happen?
Questions
•
Apple
Accepted Solution
Official Solution
I want to cancel the service, my question is.. If I stop paying the plan, is it automatically canceled? or do u need to cancel my account? Im not longer living in the United States and I will not longer use that cell phone.
Questions
•
Plans & Features
Accepted Solution
Official Solution
All of a sudden one of our lines has been suspended without our request or permission. Anyone know why??
Questions
•
Wireless Account
Accepted Solution
Official Solution
Hello! I have a AT&T sim card that I used in US between 2019/20, I will go back and I still have this SIM. I would like to active a prepaid AT&T method plan from Italy before I travel but I need to be sure that this SIM Card is still activated. How can I do it? Thanks for help.
Questions
•
Account & Usage
Accepted Solution
Official Solution
I ama Uverse internet customer. I have been having trouble updating iOS 10.2 on my iPhone 6S using iTunes. I keep getting an error "the internet connection timed out after maybe a third of the 2.3GB download has occurred. Tried midlle of the night ... no help, same result. Has some kind of data limi
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
Can I use my iPhone XR sim chip in my iPhone 7R?
Questions
•
Apple
Accepted Solution
Official Solution
I have an iPhone 5 that is paid off and still active on AT&T. I want to unlock it so that I can move the SIM card to a newer phone and sell the iPhone 5.When I enter information in https://www.att.com/deviceunlock/ , it identifies the IMEI number as Apple iPhone 5 Model A1428.When I press the submit
Questions
•
Apple
Accepted Solution
Official Solution
I got the unlock confirmation email after 26 hours and it says my confirmation link was good for only 24 hours. What should i do now? I cant even re-submit a new unlock request. Because it shows my imei is in progress. When i try to check the status it says I didn’t confirm their email. @HelpAt&
Questions
•
Apple
Accepted Solution
Official Solution
Hello,I have the unlimited prepaid plan (60$/month, unlimited texts & calls, 2Gb of data).4G is working great but when I try to activate the personal hotspot on my iPhone it asks me to call to activate the option or go to the AT&T website. I didn't find anything related to tethering in my options so
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
Suppose my phone is malfunctioning and feezing alot more frequently. Do I have to contact "Asurion" and tell them about my phone? Will they ship me a new well working phone? Just like that? Can someone please tell me exactly how their replacement went? I also need to know how much i need to pay exac
Questions
•
Network Coverage
Accepted Solution
Official Solution
In May, I bought Iphone SE at an AT&T store in Boston. I was going to buy it for its regular price. But an ATT store worker convinced me to do it on a different deal that included a month of unlimited plan, which overall cost little less. He explained me that it was only an incentive to m
Questions
•
Apple