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Installments payments after insurance claim

I found an insurance claim with assurance insurance because my phone was unable to be fixed I received my phone in May I am paying installments on it it was brand new. Why should I continue to pay installment payments on a brand new phone when I am now in possession of a refurbished phone.

Questions

 • Wireless Account

58

10

0

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know for sure if HD Voice is working

I'm curious to find out if there's a way to know for sure if/when HD Voice is actually working during a voice call apart from sound quality or coverage map. I think it should be and maybe it is but it doesn't really sound like it. We have an iPhone 7 and an iPhone SE both with LTE Voice and Data ena

Questions

 • Device Features

8.1K

3

0

0

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Unlock device/ Bill assistance

Hi, I have been trying to unlock my previous phone through AT&T unlock device online but it keeps telling me that I have to pay off the device first. Error message: "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48 hours

Questions

 • Device Features

91

2

0

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Trade in eligibility with a minor chip at the bottom of the screen

Hello, I just got my new iPhone 12 Pro Max and plan to trade in my iPhone X. Now that I removed the screen protector I realize there’s a very small chip at the bottom left of the screen that’s not very visible nor it affects the display area (see attached images at the bottom). I’m not sure if t

Questions

 • Phone & Device Upgrades

3.2K

4

0

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Bill overcharge text message scam?

I just received this text message: {{MY NAME WAS HERE}}, we accidentally overcharged your phone bill past 4 months. Please accept our apology and this iPhone 11 as a compensation a5ev.info/UdpUxlbkpr...is this a scam?

Questions

 • Wireless Account

108.3K

75

0

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Green Box in Back yard needs to be removed

Hi, I have a green box that has ATT on there, it also mentions underground cables of some sort, but I would like to know if I can remove that or at least relocate that? I'm planning on doing some work in my back yard and that is in the way.

Questions

 • Community lounge

957

3

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Caller Name ID on Iphone

Does anyone know when caller Name ID for Iphone will be coming.   Currently live on Verizon and TMobile iphones, and At&T supports with some phones, but no iphone yet.  This is a huge feature for me, as I use my phone for work, so most of the ppl calling are not in my phonebook.  Would love to see w

Questions

 • Device Features

7.2K

13

0

0

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Trade in offer and pay off early

Hi, there is a $800 trade in offer for iphone now, I'm wondering if I pay off the installment plan early will I continue to receive the trade in bill credit every month?

Questions

 • Wireless Billing

1.7K

4

0

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Replacing my Iphone at apple store

I want to replace my iphone since my other one was liquid damaged.  I was looking to replace it at the apple store, but i was wondering if  i could move my current att plan to the replacement too.

Questions

 • Apple

304

2

0

0

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Visual voicemail charges for new lines

I added two lines a couple of weeks ago. I have a total of 5 lines. I have been charged $14.67 for each new line I added for visual voice mail on top of the per line fee. There's no option to turn off the visual voicemail feature either in the ATT app or website. Note that this VVM charge o

Questions

 • Device Features

496

3

0

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Email Not Working - Troubleshooting Information from AT&T

Login and Email Solutions Resolve issues like: Password Issues Login/ Sign-in Issues Webmail solutions Compatible Browsers Email going to trash Client setup help POP Settings Spellcheck Announcement: If you received an email to set up password recovery options for your AT&T Ma

Questions

 • AT&T Internet Email & Security

428.8K

141

Accepted Solution

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Suspicious ATT Free Msg

I have received several text messages such as: ATT Free Msg: November bill is paid. Thanks,  Here's a little gift for you: r5kr.xyz/Ju9PHL3oFu This seems suspicious to me so I did not click the link but am wondering if anyone else have received similar text messages.  thanks

Questions

 • Data & Messaging Features, Internet Tethering

86.1K

172

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Two iPhones ringing

I have 2 phones on my account and when either gets a call, both phones ring.

Questions

 • Apple

1K

1

0

0

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I submitted a request for unlocking my iPhone 7 plus, can I take out the sim in the mean time?

I submitted my request to unlock my iPhone 7 plus on 3/25 and on the status it tells me that it is in progress and may take up to 2 business days. In the meantime for this to get approved/completed, can I take the SIM card out of the phone in order to use my phone on wifi because right now, I cannot

Questions

 • Apple

145

1

0

0

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Closed

If I can't autopay, due to Covid19, can I contact AT&T directly?

If I can’t pay my bill that automatically draws from my account due to COVID job closure, do I contact AT&T directly?

Questions

 • AT&T Phone Account

83

1

0

Accepted Solution

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how to make a ringtone iPhone Garageband?

Much appreciated! Alright, I have some MP3 that I might want to use as ringtones. I see that iTunes has a spot for ringtones, however how would I get a document there? Will, you do not make your own ringtones iPhone?

Questions

 • Tones, Games, Videos, More...

48

2

0

Accepted Solution

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Where can I fins a credit application for an iPhone?

I want to apply for a iPhone with my credit. ,please help me apply.

Questions

 • Phone & Device Upgrades

12

1

0

Accepted Solution

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Mobile Hotspot usage

I am using my phone as a mobile hotspot and when I use it to stream videos from services like Netflix and Prime Video, the data used is taken from my mobile plan before it is taken from the additional 10 GBs AT&T is providing due to Covid-19. Is this normal?? I was under the assumption that my Pr

Questions

 • Wireless Account

55

1

0

Accepted Solution

Official Solution

Trade in eligibility?

I traded my old iPhone for the new iPhone 12. I received the trade in kit and followed the instructions per an email I received from att. I got the notification that my device was received but no other information? The mobile app doesn’t have an area where I can check. Can someone point me I. The di

Questions

 • Wireless Account

256

2

Accepted Solution

Official Solution

Does simply signing up for an installment agreement start a service plan?

I will likely cancel before the 30 months are up on monthly phone installments. I am ok paying off the device at that time, but do not want an early termination fee. I am an existing customer and this would be a device upgrade. I do not see any mention of a commitment in the cart so I assume there i

Questions

 • Wireless Billing

157

3

0

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