Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (8.9K)

Relevance

Accepted Solution

Official Solution

iPhone 11 pro

Remove my phone from blacklist

Questions

 • Apple

149

3

0

Accepted Solution

Official Solution

Unlimited pre paid & hot spot

Hello,I have the unlimited prepaid plan (60$/month, unlimited texts & calls, 2Gb of data).4G is working great but when I try to activate the personal hotspot on my iPhone it asks me to call to activate the option or go to the AT&T website. I didn't find anything related to tethering in my options so

Questions

 • More AT&T PREPAID Discussions

10K

4

0

0

Accepted Solution

Official Solution

I don’t get any voicemails.

For a couple months I’ve realized that I haven’t been getting any voicemails on my phone. I had a talk with one of my managers from work one day because they told me when they called my phone, it didn’t give them the option to leave a voicemail and it hung up automatically. Please let me know how I

Questions

 • Apple

29

1

0

Accepted Solution

Official Solution

Someone is using my number

I keep getting calls from places saying they are returning my call, which I did not place. One was a law firm, one was an older woman.... Can someone be using my number to place calls? Is this part of a scam?

Questions

 • Apple

51

1

0

Accepted Solution

Official Solution

Swapping Phones while on Next plan

I have an iPhone XS Max currently (Under NEXT contract), and would like to buy an iPhone X through a 3rd party. Is it possible to move the next plan to a different line or switch phone numbers to make this happen?

Questions

 • Apple

543

4

0

0

Accepted Solution

Official Solution

ATT Prepay SIM not working in Apple iPhone XR

I swapped the SIM in my XR to an ATT Prepay (from a TMo) and the phone works but getting no data. How do I get the phone to take the ATT settings? The prepaid plan has data, the account says it's all good, and I know the phone works...(and yes, it's unlocked).  Surely the iPhone can recognize

Questions

 • Apple

310

2

0

Accepted Solution

Official Solution

Got a new iPhone 12 at a Costco kiosk and need to send in my old iPhone X- how?

I got a new iPhone 12 at a Costco kiosk and need to send in my old iPhone X. I can't find the info online and don't have the time or patience to call in. I just need to figure out how to get my old IphoneX into ATT so that I can get the trade in rebate applied to my account. Any ideas?

Questions

 • Wireless Account

109

2

0

Accepted Solution

Official Solution

Wireless activation and upgrade fees

I'm thinking about upgrading my iPhone 8+ to the iPhone SE. Do I have to pay an upgrade fee + an activation fee when I do an upgrade? How much is the upgrade fee and activation fee?

Questions

 • Phone & Device Upgrades

131

2

0

Accepted Solution

Official Solution

Not Working Transcribe Voicemail to Text

Several iPhones ago, my visual voicemail automatically transcribed to text without any in depth set-up activation needed on my end. Now, not only has this feature seemingly disappeared from my previous iPhone 11 and now my current iPhone 13 Pro, but I'm also not able to troubleshoot the issue. Any t

Questions

 • Device Features

272

5

0

Accepted Solution

Official Solution

Retrieve old voicemail greeting

My Son’s iPhone broke and he got a replacement. We have had ATT for years. How can we retrieve his old voicemail greeting?

Questions

 • Account Features

77

2

0

Accepted Solution

Official Solution

Phone not recognizing simcard

I bought new SIM card on the internet, and activated it in the homepage. but my cell phone doesn't recognize the sim card. I cannot call and cannot get message. when I enter the plan Activation Code include my zip code (*123*zipcode*21#), it just said 'error call to service center'... I called to s

Questions

 • More AT&T PREPAID Discussions

161

1

0

Accepted Solution

Official Solution

Visual voicemail charges for new lines

I added two lines a couple of weeks ago. I have a total of 5 lines. I have been charged $14.67 for each new line I added for visual voice mail on top of the per line fee. There's no option to turn off the visual voicemail feature either in the ATT app or website. Note that this VVM charge o

Questions

 • Device Features

749

3

0

Accepted Solution

Official Solution

iPhone 12 Pro vs iPhone 12 Pro Max

Hi, I'm planning to upgrade my iPhone X and get the 12 Pro or Pro Max. I'm still on the fence as the Pro Max is really big, but has potentially better camera features which might be worth it. The main differences that stop me from buying the 12 Pro right now are the bigger sensor in Pro Max (so a

Questions

 • Apple

267

3

0

Accepted Solution

Official Solution

BE AWARE : AT&T Customer Service bad treatment and information on BOGO Promotion IS TOTALLY SCAM!!

I went to one of AT&T stores in my area last year, they told me about a deal under the next plan where I wont be " Locked with a contract for 2 years " and the tarms are Buy one phone and get the other phone for free.I bought the deal, Since then my bill for the 2 phones is above a $150 every month.

Questions

 • Wireless Account

6.3K

17

0

Accepted Solution

Official Solution

Can i get the content of text messages

Can I get the content of my SMS messages from 3 years if I asked at&t for law purposes?

Questions

 • Data & Messaging Features, Internet Tethering

3.4K

4

0

Accepted Solution

Official Solution

2020 Holiday Special for AT&T customers???

Recvieved a phone message telling me that old iPads are being handed out to make space for new Pro 2021 iPads. Is this a scam???

Questions

 • Account & Usage

6.9K

17

0

Accepted Solution

Official Solution

Closed

Are AT&T Prepaid Plan eligible with eSIM (iPhone XS)

Hi,I'll come to visit Florida and i'd like to know if i can buy an AT&T prepaid plan using the eSim in my iPhone XS (unlocked) ?(I'd like to keep my french physical sim inside the phone)Thanks

Questions

 • Plans & Features

28K

20

Accepted Solution

Official Solution

Can I get an Apple Watch with a prepaid plan?

I have an iPhone XS Max on a Prepaid plan and I am wondering if I can add an Apple Watch to my plan?

Questions

 • Phones, Tablets & Devices

1.5K

2

0

Accepted Solution

Official Solution

Verizon keeps sending me notifications after switching to AT&T!

Anyone ever hear of this happening? I recently switched from Verizon to AT&T, and I keep getting a notification from Verizon saying "Verizon Cellular Plan Ready to be Installed".  It happens every 20-30 minutes, but it stops if my phone (2022 iPhone SE 3rd gen unlocked) is in airplane mode

Questions

 • More AT&T PREPAID Discussions

86

8

0

Accepted Solution

Official Solution

Replacing #’s on acct w/iphones

Hi, my husband broke my iPhone 11pro, so I went and got another iphone(12), I still owed money for the 11 and had to add another line on the account. Since that time and now, a company was able to repair the 11pro. My question is, my husband’s old phone died. I swapped the SIM cards on the 12(remov

Questions

 • Other Phones & Devices

46

1

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.