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Current AT&T Fiber Customer, moving to a new address that only has copper.

To start this off, I'm in an unfortunate bind when it comes to my internet access. I currently live in a house with fiber access, and the new place I'm moving to shows fiber access available according to the FCC broadband map, however when I go to search my address on the AT&T website, it shows

Questions

 • AT&T Fiber Account

34

2

0

Is AT&T Internet 10 DSL? Will it be phased out?

There is no fiber in my area and the only plan I could get was Internet 10.ATT still calls it U-Verse but since it's copper based, I assume it some kind of DSL?If this is the case, I heard that ATT plans to stop offering DSL in 2020.Is this true?

Questions

 • AT&T Internet Plans

366

0

0

0

Fiber Buildout Plans

I live on the SE side of Grand Rapids MI right by a major intersection (Eastern Ave & 28th St) and I've been horribly frustrated that ATT has no fiber available at my home. I've been sitting on 50 Mbps DSL 2 and I cannot find out when our area will get upgraded for higher speeds. Is there any way of

Questions

 • AT&T Internet Features

51

0

0

Worst Customer Service EVER!

It all started last month, somewhere around the 4th-6th of August.  We were so excited to buy our first home, and even more excited to find out that UVerse was available.  We were renting, and had AT&T DSL/DIRECTV bundled while we waited for the UVerse service, but it never became an option.  I call

Questions

 • AT&T Internet Account

373

1

0

0

550 5.2.1 ... blank mailhost - invalid address, relay=[209.85.166.172]

I got this and can't get email. I can send but I can't recieve. Whats up? I pay for DSL service which is frustrating enough now I can't use the email?

Questions

 • AT&T Internet Email & Security

166

3

0

BGW210-700 Port Forwarding Stopped Working on some ports

I've had a BGW210 router for almost 8 months, and I have several Ports Forwarded. all was working as needed. Last week - we had a power cycle, and now Some Ports still forward, and some don't. I am uncertain as to what changed. Was there an update that happened? I've tried removing the Port Forward

Questions

 • AT&T Internet Equipment

89

6

0

ATT Needs to Step UP in the Service Areas

I live at the end of your service area in Jewett Texas in the Robbins Community. To the south, east and west, Windstream is available, but right where I live it is AT&T. Windstream offers all of its customers internet service. While there is not monetary incentive for your to run high speed inter

Questions

 • AT&T Internet Features

36

1

0

Why did AT&T report me to the Credit Bureau for equipment I returned months before?

I returned a AT&T modem/router to the UPS store and months later I see a derogatory hit to my credit score from AT&T. I called customer service and the representative tells me the report is because of equipment I had not returned. I told him that was not possible, as I had the UPS store return recei

Questions

 • AT&T Internet Equipment

359

2

0

0

How can I tell whether my AT&T Internet is DSL or fiber-optic?

I'm in the midst of signing up with a VOIP phone service, and they need to know if my internet connection is via DSL, cable, or fiber-optic. If the Internet connection is via DSL, the VOIP service says that, if the phone service and DSL are delivered on the same DSL line, I need to request "stand-a

Questions

 • AT&T Internet Features

56

2

0

BGW210-700 connection issues

I need help my gateway does some kind of reboot or reset a couple of times a day. it's quick when it happens the bottom 2 lights blink red then go back to green takes a 2-3 min if that. The problem is we work from home and when that happens our work vpns have to restart as well as our work phones so

Questions

 • AT&T Internet Equipment

28

2

0

I don't have a Broadband wall jack

To use my wifi do I have to have a Boardband wall jack if I've connected it to my charter cable box, or would I have to get my old wall jack fixed to use it?

Questions

 • AT&T Internet Installation

4.6K

7

Phone line available but no DSL?????

Recently bought a house in somewhat of a rural area, but not even 5 miles from town and I am being told that I do not even have DSL available! ATT says they can provide me home phone service, but not DSL. How is this even possible?  Uverse is out of the question, but i thought DSL was available to j

Questions

 • AT&T Internet Account

3.8K

3

0

No Internet Connection- only green wire connected

I had DSL internet set up at my house on Friday April 6, and it randomly shut off today at 1:50pm (I was alerted by my security system that went completely offline because there was no internet connection.) I looked inside the copper transition enclosure, and noticed that only the green + white wire

Questions

 • AT&T Internet Installation

264

1

0

0

Accepted Solution

Removing old equipment and cable attached to house

Hello. We've lived in our house 10 years and have never been an AT&T customer, however the previous owners apparently were as we have an old SBC box and what I assume is a DSL-related box (Arris) attached to the back of our house, as well as a line running from the house to an AT&T junction

Questions

 • AT&T Phone Equipment

85

3

0

Official Solution

Need Immediate DSL or Landline Assistance?

Our forums group can only provide limited assistance regarding land-line and DSL accounts. For billing, missed appointment, or loss of service, please utilize our chat features list below:  For landline service (Home Phone) click here For DSL service, click here For Digital Home Phone service click

Questions

 • AT&T Internet Account

89.3K

82

0

Accepted Solution

No service since yesterday on wireless phone network or internet

I have a WiFi "box" for both the wireless phone network (home phones) and internet, but neither has worked since yesterday evening. Fortunately, I have access to a work-related Verizon WiFi and a Tracfone cellphone through another provider; otherwise, I'd really be up the creek. The ATT tower is 1.5

Questions

 • AT&T Internet Equipment

76

11

0

Accepted Solution

NEED AN UP TO DATE ROUTER!

my current router, 2Wire 3801 HGV-B, it's OLD and I NEED A BETTER REPLACEMENT! HOW CAN I GET A NEW MODEL? has an issue with intermittently resetting itself @ the WRONG TIME! And that's not GOOD SINCE COVID-19 Has Sent me HOME WORKING FROM HOME! I NEED A NEWER, BETTER MODEM!

Questions

 • AT&T Internet Equipment

59

6

0

Accepted Solution

Official Solution

What is the at&t URL that describes their speed service options available?

Hello, I cannot find an a t and t web page that describes the DSL services, what a t and t names them and what speeds are available.  Thanks for reading and thanks for your future replies. I look forward to reading them. --- changing channels --- (warning:  a very unhappy, disgusted with a t and t D

Questions

 • AT&T Internet Account

6.5K

2

0

0

Accepted Solution

Official Solution

How can I get fee based internet support?

I recently ordered a static IP address and all I have is the address itself. I need to know the subnet mask and gateway address too. I would like to know if I can put my equipment on the other side of a router as well and how I would setup the subnet for that. I can't even speak to a person at t

Questions

 • AT&T Internet Account

59

7

0

Accepted Solution

Official Solution

Motorola NVG510 U-Verse router work with just DSL?

I was wondering, My friend just gave me a Motorola NVG510 U-Verse router and I just have regular DSL, will this work with my regular DSL or is it just for Uverse only? I appreciate any help I can get!

Questions

 • AT&T Internet Equipment

7.3K

5

0

0

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