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Can't open ticket to report outage

The ufix.att.com portal page isn't accepting my account login after I'm forwarded there from my logged in account page at att.com. Your account management system is hosed up and preventing me from getting service. It looks like phone and DSL is down in Point Richmond, California, probably

Questions

 • AT&T Internet Equipment

38

2

0

Excellent Customer Service! Recognition requested.

Yesterday, around 12:30 PM ET, I contacted DSL customer service (returning a call I received earlier, but was unable to answer).  The gentleman who answered and assisted me was the highlight of my day! Seriously!  The reason for the call was because I missed a payment, and your customer support pers

Questions

 • AT&T Internet Account

277

1

0

0

DSL constanly drops out

Not sure what a package frame is or how to post it. My DSL drops out so often it's pointless to try to call tech support. It may work for a day or two and then it drops out every couple of minutes on every day after. I kill the power to the modem and the Sprint booster to reset but nothing I've trie

Questions

 • AT&T Internet Account

103

1

0

0

How do I get somebody to unsuspend my DSL service

U-verse seems to be holding my email hostage. They disconnected me after i cancelled my U-verse order becasue they did not offer self install in my area. Now No one can seem to re instate our internet service. it has been 5 -days and hours on the phone. I don't owe any money and we do not want to sw

Questions

 • AT&T Internet Account

389

2

0

0

Re Think Possible_translated means it was possible but AT&T needs to rethink it

AT&T has the worst customer service! I currently have DSL which is way too slow, but live in an area that doesn't have other viable options. I have tried to sign up for U-Verse previously and it showed address not serviced. I received a postcard in the mail, to my address, with my name on the card.

Questions

 • AT&T Internet Installation

685

5

0

0

Why does Att Dsl Drop Out Daily?

3 to 4 times a day my dsl quits working for several minutes then comes right back online. So not only is Att dsl unreliable its so slow in mbs only one person in my household can be online at a time. Im so disappointed and upset with this dsl, I wish I had freedom of choice what internet provider I

Questions

 • AT&T Internet Features

198

0

0

0

DSL service all around me

Hello all. I currently live in a rural area with AT&T DSL (and in some small patches, fiber optic) available on either side of me but my property seems to be in a small dead zone for some reason.  There is a house less than 1000 feet from mine, across the street, with DSL service.  My

Questions

 • AT&T Internet Installation

27

1

0

High Ping To Everything At Night

At precisely 11:10 every night my ping starts spastically jumping from 27 to 700 to 300. This problem has lasted for over 2 months. I have tested the ping plugged into the modem with absolutely no other devices connected. I use AT&T's 6mbs DSL plan. Here is my traceroute to google when I am lagging:

Questions

 • AT&T Internet Equipment

376

4

0

0

Need help with wired internet.

So this may sound like a pretty dumb question but I just want to make sure I'm doing everything correctly. So I'm in the process of converting my telephone lines to ethernet lines but there's one thing that confuses me. In my internet utility box, I have two wires that are connected through jelly w

Questions

 • AT&T Internet Installation

42

1

0

DSL keeps going in and out also really bad ping when it is on

Address is 107 Garrison Vision Drive, Oakwood, IL 61858. We live next to people with coaxial cables and Comcast, but somehow this gated community is stuck with bad ATT dsl max speed 6mb (never gets close to that), but that's is besides the point. My point is that it is completely unreliable and neve

Questions

 • AT&T Internet Features

162

2

0

0

Bellsouth Box on Land

Good evening! My wife and I are considering purchasing a plot of land in Waynesville, NC (28786). Currently, the Bellsouth utility post is standing precisely in the middle of where the grading for a driveway was done. This is obviously less than ideal! Who could we contact in order to get the po

Questions

 • AT&T Phone Equipment

37

2

0

DSL to U-Verse Migration Issues that have not been resolved

My parents are legacy DSL and home phone customers. On March 30th I finally pulled the trigger and set up an appointment to switch them over to the U-Verse offering and an install date was set for April 5th between 1-3 PM. ~3:30 PM the tech called and said he "had to run back to the main office" and

Questions

 • AT&T Internet Installation

401

1

0

0

Is AT&T Internet 10 DSL? Will it be phased out?

There is no fiber in my area and the only plan I could get was Internet 10.ATT still calls it U-Verse but since it's copper based, I assume it some kind of DSL?If this is the case, I heard that ATT plans to stop offering DSL in 2020.Is this true?

Questions

 • AT&T Internet Plans

372

0

0

0

I cant reach some websites

I have internet connection but somehow when i try to reach some web sites (most of them are foreign country web sites), it doesnt open. I get warning of either 'Your account suspended call Att' or it says too many redirects. I cleared cookies and caches but i stil have same problem. More d

Questions

 • Network Coverage

27

1

0

Difficulty getting ADSL service - still connected to DSLAM but customer svc says no ports available

I've been attempting to get my ADSL service re-connected at this location for two years now.I previously had service in this home for eight years - then had to cancel for several months.After trying to set my service up again, I was told that DSL is not available due to the DSLAM not having any open

Questions

 • AT&T Internet Account

564

3

0

0

Gateway Help

I have AT&T DSL Internet 18 (only AT&T service available in my area unfortunately) and the provided gateway. I can't get good signal in my home as it was built in the 30s with plaster walls.  I'm a heavy internet user along with my other 3 family members.  I purchased the Orbi AX6

Questions

 • AT&T Internet Equipment

54

5

0

Worst customer service of my life- dishonest and unresponsive

I have never experienced such unbelievably bad customer service as I am currently experiencing with AT&T. I have been a longtime, loyal customer and the company has done a bait and switch on my internet price - lied to me to get my business - and will do nothing to make it right. I feel mislead into

Questions

 • AT&T Internet Account

37

0

0

Who has authority to accept an order?

I am trying to get an ATT DSL Access account billed correctly. Since I had it set up and gave ATT access to my bank account to make automatic payments, they keep finding ways to change their rules, put me on EBB and now want my ACP benefit, and charge me $129 per month for my phone and internet, or

Questions

 • AT&T Internet Plans

21

1

0

Wifi not working

Just today i started getting an error 404 message on my phone and i cannot conect to the internet at all. However Im on my pc right now and it says im not connected but i can use google. My Xbox and ps4 cannot connect through the WiFi through Ethernet or wireless. On the Xbox it will give me an opti

Questions

 • AT&T Internet Account

856

4

0

I can SEE the fiber connection FROM MY PORCH

I bought my home a year and a half ago with one of the major deciding factors being that it showed up on AT&T's address search as able to receive fiber internet. The very same day I signed the final papers for the house I called AT&T to set up my service only to find out that all of a sudden

Questions

 • AT&T Fiber Installation

94

8

0

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