
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Interpreting your Residential Gateway indicator lights Backup Battery for my Optical Network Terminal U-verse Total Home DVR Enable or Disable the firewall in your DSL modem or gateway
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
For those who got the e-mail for a free VOD movie, were you charged the full price on your bill? I got charged $5.94 for a $6.00 movie. It also says (credit applied to bill). It's as if the person who programmed the credits only credited each account $0.06 instead of $6.00. How inept. I am callin
Questions
•
U-verse TV Account
Accepted Solution
Official Solution
I have an old pole, worked over by woodpeckers and hit by a car. It leans heavily to the west and is located right in the middle of my driveway. I am resurfacing my driveway and would very much like to see it moved. The city says it's phone lines and call phone co. I can't seem to get to the right p
Questions
•
AT&T Phone Equipment
Accepted Solution
Official Solution
On my plan, I am available for an upgrade on my 3GS. My daughter is not yet eligible on her plan, which I pay for as one of the phones on our overall plan. Is it possible for me to get the upgraded phone on my plan and give her the 4S to use with her number, keeping my 3GS on my number? Then, later,
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
Hello Everyone! Summary Description: On May 23, 2016, Amazon released a software update for the Amazon Fire Phone (SD4930UR). This update will be published via Amazon’s Over-the-Air (OTA) platform via Wi-Fi. The software update is planned to be available for all Fire Phone custo
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
I seem to remember setting up my last GoPhone to tell me how much each call cost and my balance.I just got a new phone and do not want to know this info yet I cannot find a setting to stop it. It is annoying to have to hit the OK button before attempting to make another call or send another text. Am
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
I have tried several times, through several different means. The Prepaid website will not allow me to sign in and I am becoming incredibly frustrated and upset by this process.
Questions
•
Plans & Features
Accepted Solution
Official Solution
I'm in Need of a big switch Miles of ethernet Cable now all my new toys require internet Sony DLMA home meets Uverse and a 2wire RG gets loaded. 2 BDP-s480s and a A/V receiver with network on it and a sony tablet that can control it all. the 2wire RG kicking and screaming now all 4ports are full and
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Hello, I know there has to be a way to do this.. If my phone has been idle for while and is locked (no passcode) and I get a phone call with the ringer on - how do I decline the call? Let me explain.. When the phone rings - the screen illuminates and my lock screen comes on (not the screen that asks
Questions
•
Apple
Accepted Solution
Official Solution
I've recently been going back and forth with AT&T asking them to block data to my iPhone. It is possible, they have done it. But the 'system' automatically detects my phone and reverts it to a data plan I do not want. Their argument that I will accrue a large bill is moot, because I want the data bl
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Please they can see what time on my phone and they arnt letting me stay up
Questions
•
Apple
Accepted Solution
Official Solution
Closed
The following are helpful links for security related questions and/or protecting your personal information... Learn about the AT&T Access ID How do I recognize, avoid, and report spam? Securing your network Download and install AT&T Internet Security Suite powered by McAfee All about your
Questions
•
AT&T Internet Security
Accepted Solution
Official Solution
I keep having the same issue and have had the phone warrantied once for this already. When my phone is on and booted, when I click on the button to take my phone out of sleep mode, the screen will come up where I am supposed to slide the bar down to unlock the phone. However, the screen will freez
Questions
•
Android
Accepted Solution
Official Solution
I have Uverse/2-wire3800hgv working flawlessly for years. I got a new iMac and AirPort Extreme that I put into bridge mode so the 3800hgv passes out the IP addresses. I use this 2-wire for my Windows computers wireless (works great for years!) and the AirPort for my iPad and iMac wireles....works
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I was forced to get a NVG599 router after using 2wire 946 before. Since then my slingbox will not work. Att wants to charge me $15 extra a month in order to open a port so I can use it. I don't think it is right since before changing modems everthing worked fine. I also didn't have to rent a mo
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
I just switched to uverse. With comcast, as an example, i had "Master Chef" recording. Each time a new season started, i didnt have to worry about it, they would record automaticaly.I want to setup the series on Uverse as well.Is there a way to record the show that is not on the air now, but will be
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
Closed
You have the option to opt out of Mobile Advertising from AT&T Adworks, Advertising on att.net and more! Please review the article Managing Advertising Choices for details! You can manage your advertising choices by visiting https://about.att.com/csr/home/privacy/overview.html#controls!
Questions
•
Wireless Account
Accepted Solution
Official Solution
The Note 2 is available to preorder but the white one is no where to be found?!? I hope that doesn't mean that titanium grey is the only color AT&T will offer.
Questions
•
Android
Accepted Solution
Official Solution
Closed
Need help installing your Uverse receiver? Do you want to use your Xbox360 as a receiver for Uverse TV? Are you moving your Uverse equipment? Here are some helpful links that will help guide you! How many receivers can I order? AT&T U-verse TV Wireless Recei
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
I have been using an att gophone for a year, $60 unlimited talk and text, we chose that plan cause the text messaging to other countries, but I know very little about it, does somebody know about the instant messaging? also read about that the $50 unlimited talk and text has the same features so I
Questions
•
More AT&T PREPAID Discussions