Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (10.3K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

My upgrade order keeps getting canceled

My order keeps getting canceled. I've jumped through all the hoops and still get my order canceled 10min later. It looks like we couldn't complete your order...To get things back on track, let's confirm that this order came from you. First, let's upload your identification. Simply tap here&nb

Questions

165

1

0

Accepted Solution

Official Solution

Security breach wifi id theft unfair charges

Reembursement and or return to unaffected payment amount is requested due to unauthorized user, who  through my at&t wifi account, was able to also attain my banking and other private accunts. Due to this breach in security through this at&t internet account, my autopay for my home wif

Questions

214

2

Accepted Solution

Official Solution

My att samsung s20 Ultra Hotspot isn't connecting. Worked fine day one and now nothing.

I have a unlimited prepaid plan with att. I added 5gs of Hotspot to my plan 3days ago. The first day worked great. Now when I try to connect a device it says connected with no internet. I have a perfect 5g signal on my main phone....the internet is working fine. But not my Hotspot. I have reset the

Questions

130

1

0

Accepted Solution

Official Solution

AT&T Subcontractors broke my sprinkers

Some subcontractors dug up my front yard yesterday, and the corner they shoved the cable under is now leaking all over the sidewalk. I have no idea who to contact to get it resolved.

Questions

78

1

0

Accepted Solution

Official Solution

Returning Equipment During COVID

I went to UPS and they refused to take my equipment because of new COVID protocols. They said to tell AT&T that they are only willing to take equipment if you provide a box and return label for me to use to package the equipment before I drop it off. Please help! We ended our service on 5/25 and do

Questions

276

1

0

Accepted Solution

Official Solution

Active armor spam notifications

How can notifications be stopped in the AA mobile app? If a configuration does not exist, ATT needs to take this request to their developers and create the configuration and update their app. 

Questions

118

1

0

Accepted Solution

Official Solution

Calling

I cannot make or receive any phone calls since yesterday 7/25 1pm. Crosby MN 56441 Texting doesn't work either. Mobile network state says disconnected. Network unknown. Tried all the troubleshoots and still won't work. I use this phone for work please help. LgV60thinQ

Questions

123

1

0

Accepted Solution

Official Solution

AT&T Thanks App

As I follow the instructions to get this app I receive a error message that it’s not available in my region or country. I am in Astoria, OR USA! I am following the link provided by AT&T provides when you text 8758 : MYATT to get a link: Your benefits are waiting! Click the link and install th

Questions

552

2

0

Accepted Solution

Official Solution

Damage to my yard and drive way

How do I get AT&T to fix damage ? There was new construction down the street and AT&T construction and engineering damage 3 yards for new construction. 1. drive across my white driveway leak oil and red dirty . Needs to be power washed  2. Dug up grass and just layed pine straw . Gras

Questions

134

1

0

Accepted Solution

Official Solution

Closed

BUYER BEWARE! DO NOT SIGN UP WITH AT&T

AT&T is NO better than the scammers from India who call & scam people out of their money! They just stole from my children and I. Silly me for forgetting to turn off auto pay when I switched carriers. They billed me for an entire month of service. I used THREE DAYS of that month. They still

Questions

445

14

0

Accepted Solution

Official Solution

Hacking an old inactive att email. And it is connected to my current cell phone

What can I do about this? I tried att.com/myatt and the page wouldn't load

Questions

139

1

0

Accepted Solution

Official Solution

S21 Ultra 512GB Variant (Back ordered)

When I first ordered this phone, it's estimated ship date was September. I cancelled the order. I checked back on AT&T's website and found that on the 7th of April, the estimated ship date was April 21st - 28th.I re-ordered. That date has obviously come and gone, and as of last night, the es

Questions

2.3K

20

0

Accepted Solution

Official Solution

Sbcglobal email account login help.

I need help signing into my sbcglobal account from a computer. I want to gain access and start moving everything to a new account. I have access on my mobile. All logins take me to AT&T.

Questions

394

9

0

Accepted Solution

Official Solution

ATT Laid FIber Lines in Neighborhood and Destroyed my Property

Who do I contact? They dug up rock which now covers most of my yard and landscape. The foreman I spoke to when they are almost complete in my neighborhood said they would rake up the rocks, reseed, and cover with straw. oh they covered the rocks with straw.  They owe me a new yard! Half des

Questions

1.6K

5

0

Accepted Solution

Official Solution

Plan service account closed can I get prepaid service now

I was a loyal customer paying my bills on time etc. Until due to my misfortune I couldn't pay I was gone for some time 1yr to be exact I call to reestablish my account its been canceled I can't afford the balance it's unfair can I get a prepaid until I straighten my plan situation.

Questions

81

3

0

Accepted Solution

Official Solution

Stop HBO MAX texts.

I'm apart of a family group plan for At&t. I am not the sole account holder. I do not have the account ID or password. Nor do I want it. I already have HBO Max. I've gotten one text a day for 2 weeks offering me an HBO Max subscription. I don't want it. I text "OFF" "STOP" "I DON'T WANT IT" "PLE

Questions

579

4

0

Accepted Solution

Official Solution

Why is AT&T not responsible for the value of my trade in phone??

I switched from sprint to Att 4 months ago. I had 2 fully paid for I phone XR, that I traded In On a promo that was supposed to reduce the cost of the I phone 12’s by $700 each. I canceled one of the lines fully knowing that I would have to pay full price for the phone that was associated with the l

Questions

1K

8

0

Accepted Solution

Official Solution

Closed

international day pass

We requested the international day pass to be added to one phone line in September 2022 for 30 days while abroad. It was added but only charged for a few days. The rest of the days traveled was charged for roaming minutes even though the phone had roaming OFF. Airplane mode was also turned on. We no

Questions

364

3

0

Accepted Solution

Official Solution

HBO max

I’ve been having this ongoing issue with my HBO Max, which is included w my cell phone plan. Every time I try to sign in, I get a message that reads “Can’t verify subscription”. I’ve talked to numerous customer support people, and no one seems to know what to do.  Please help

Questions

166

3

0

Accepted Solution

Official Solution

Cell service horrible in and around Jefferson City Missouri

Working here on business for the past 5 weeks. Have roughly another 5 to 10 weeks to go. My cell service is constantly dropping or saying no service. I don't have this issue in FL. Inhave never had such horrible connectivity before. Even through hurricanes I had better service. What is going on wit

Questions

178

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.