I have received 3 $100 reward cards, we activated them and they are showing a $0 balance. I thought it must be a mistake so I verified all 3 card have a zero balance. We have done nothing but activate them. Also, tried to call customer service but they are closed over the weekends, so instead of bei

Is there support email I can send my demand over faster or fax

Hi there. I have been on hold for over TWO HOURS for assistance with an extra letter added to my email address for an order. Can anyone get in touch???

I was a loyal customer paying my bills on time etc. Until due to my misfortune I couldn't pay I was gone for some time 1yr to be exact I call to reestablish my account its been canceled I can't afford the balance it's unfair can I get a prepaid until I straighten my plan situation.

On hold for over 4.5 hours. Wanting to transfer available phone number from one plan to another. Calls are Transferred constantly with no resolution in sight. HORRIBLE CUSTOMER SERVICE!!

I pre-ordered a Samsung Galaxy S23 in February 2023 trading in my Galaxy S21 for $1000 credit (over 36 months) as part of ATT's pre-order deal. Instead of sending my S21 phone to ATT via USPS mail, I opted to turn in my S21 to my local ATT store and get a receipt. I did this, because last year ATT l

I need to update my email address. I have called customer service numerous different times and the last time I talked to some1 they told me My email address had been updated but yet Every time I try to log in to my AT&T account to check My phone plan and all the lines I have connected to my pla

Currently I have a $60 prepaid plan with 8GB and roll-over data, also with calls and data roaming in Mexico and Canada. When I went to my account today, I noticed there is a similar, almost word for word plan available for $50 (the difference in wording does not make a difference in service as it lo

I was very sick in late August 2021, already on FMLA due to a separate illness, and could not pay my bill. Because I was sick for over a month, my service was suspended before I could contact AT&T. I have an autoimmune disease which is why it took me so long to get better. Once I called and expl

We requested the international day pass to be added to one phone line in September 2022 for 30 days while abroad. It was added but only charged for a few days. The rest of the days traveled was charged for roaming minutes even though the phone had roaming OFF. Airplane mode was also turned on. We no

I have been receving another person's mail at my residence now for months, and despite multiple attempts at putting 'return to sender; does not reside at this address' to send back to AT&T, I continue to receive this individual's statement. In the past two days, I actually received multiple stat

Reembursement and or return to unaffected payment amount is requested due to unauthorized user, who  through my at&t wifi account, was able to also attain my banking and other private accunts. Due to this breach in security through this at&t internet account, my autopay for my home wif

I switched from sprint to Att 4 months ago. I had 2 fully paid for I phone XR, that I traded In On a promo that was supposed to reduce the cost of the I phone 12’s by $700 each. I canceled one of the lines fully knowing that I would have to pay full price for the phone that was associated with the l

Has anyone else had their $150 rewards stolen and used the very next day after it was issued?  Mine was issued on 10/26/21 and the very next day it was spent/stolen/used at Eden's Market in New Mexico and I am being told there is no way for them to replace the stolen card/money and that they can't e

I used the free S22 promotion to upgrade from an existing Galaxy phone. I turned in a qualifying trade in, at an ATT store. Also, paid $200 in advance prior to trade in. I was informed that I qualified for the full credit, by an ATT associate. Yet, I am know being charged for the phone, via payment

I traded in an iPhone 10 for my daughter and got and iPhone 12 Pro Max. BEFORE leaving the store on August 27, 2021, the iPhone overheated and the temperature error came up on the phone - this was within 30 minutes of purchase right out of the package and haven’t left the store.  They refused

I am assaulted EVERY DAY by multiple phony text messages coming from nearby area code 469. HOW DO I STOP THEM?? I block the numbers as they come in, but there's always another number.

I signed up for AT&T several days ago. They set me up with the Samsaung Z fold3 and a unlimited data plan. Today I received a warning that I have used up all of my 2gb of my 2gb data. I went to my account on line and it says 0gbs with 28 days left. I couldn't get a live person on the phone. I w

For one line under my account, the call data in the usage log stopped updating on 5/12. Text and data for the line continues to update as expected, but no call data. And, yes, calls have come in regularly after 5/12. I’ve called support, but just keep getting transferred (to DirectTV support one tim

ATT/D has buried a cable in my yard and not within the approved 15 foot utility easement. This cable needs to be moved and the yard fixed after removal.  Additionally, any damage to the septic tank field lines within that area will be the responsibility of ATT/D.