My checkbook is not missing. My debit card was not used. The only explanation that I can think of is that someone that I wrote a check to inadvertently left the check information exposed. Someone used the account #, Routing# and my name and address to pay ATT for something for almost $300.  My

We requested the international day pass to be added to one phone line in September 2022 for 30 days while abroad. It was added but only charged for a few days. The rest of the days traveled was charged for roaming minutes even though the phone had roaming OFF. Airplane mode was also turned on. We no

I signed up for AT&T several days ago. They set me up with the Samsaung Z fold3 and a unlimited data plan. Today I received a warning that I have used up all of my 2gb of my 2gb data. I went to my account on line and it says 0gbs with 28 days left. I couldn't get a live person on the phone. I w

I have a unlimited prepaid plan with att. I added 5gs of Hotspot to my plan 3days ago. The first day worked great. Now when I try to connect a device it says connected with no internet. I have a perfect 5g signal on my main phone....the internet is working fine. But not my Hotspot. I have reset the

Has anyone else had their $150 rewards stolen and used the very next day after it was issued?  Mine was issued on 10/26/21 and the very next day it was spent/stolen/used at Eden's Market in New Mexico and I am being told there is no way for them to replace the stolen card/money and that they can't e

I am a Spectrum customer whose line was cut by AT&T. How exactly does this happen by accident? Excuse my ignorance, but why would a technician be cutting a line found on a property? How is this acceptable professionalism? I’m pretty sure it doesn’t align with AT&T’s values. I was out of serv

This is my first time trying to file a complaint for anything.  I have been an AT&T customer over 20 years and Uverse 5 years.  I am livid due to how I have been treated by AT&T.  A supervisor and rep hung up on me the past 2 days when I was sharing my bad experience. I work in the insurance industr

Good morning, I am the Administrative Assistant for an HOA located in Denton County, Frisco TX. We have several damaged boxes in the community that have AT&T on them as well as "Telecommunications Signature Series Broadband". We need information on if these boxes are even functioning as there ar

First Attempt to unlock at&t email me We’re missing some info Device IMEI number:[edited as per the community guideliness] Request number:(edited as per the community guidelines) Hi Gerald,   Make sure your device meets our eligibility requirements, then call

I have been with AT&T for few years and I have one of the grandfathered Mobile Share plans. I was trying to get a phone upgrade through Best Buy with AT&T installments and kept getting this error at the last step in the check-out process where it asks you to accept AT&T terms:

I need help signing into my sbcglobal account from a computer. I want to gain access and start moving everything to a new account. I have access on my mobile. All logins take me to AT&T.

I recently stopped being able to send or receive MMS pictures in messages app on my Samsung Galaxy Note 20 Ultra 5G. This started within the last 7 days.  I have tried everything, power resets, force stopping, turning on Wi-Fi calling, but to no avail.  

I pre-ordered a Samsung Galaxy S23 in February 2023 trading in my Galaxy S21 for $1000 credit (over 36 months) as part of ATT's pre-order deal. Instead of sending my S21 phone to ATT via USPS mail, I opted to turn in my S21 to my local ATT store and get a receipt. I did this, because last year ATT l

Who do I contact? They dug up rock which now covers most of my yard and landscape. The foreman I spoke to when they are almost complete in my neighborhood said they would rake up the rocks, reseed, and cover with straw. oh they covered the rocks with straw.  They owe me a new yard! Half des

As I've seen in this forum many of you have been experiencing the same error and endless loop of trying to login with your provider AT&T the past few days not been able to enjoy HBO Max. After 8 extremely long support calls to various departments and getting transferred numerous times getting no

On hold for over 4.5 hours. Wanting to transfer available phone number from one plan to another. Calls are Transferred constantly with no resolution in sight. HORRIBLE CUSTOMER SERVICE!!

I have been calling AT&T for the past month trying to get my call log for one of the lines on my account for all of December. I was in an accident and my car insurance needs the call log for all of December 2021. First time I requested it from AT&T I was charged $5 and was told it would be s

I have been an AT&T customer for 13+ years. Last month I was on the AT&T Uverse 'Internet 18' plan. I was ok with the speed but went online to see if I had a better option. I went to 'Change Your Service' online in My Account. I saw that I could get the 'Internet 24' for $3 less. I called Uverse onl

I had an old "copper" ATT router/cable modem that my MyQ device was connected via ethernet to. It worked for many years. ATT upgraded me to fiber and installed the BGW320-500, and the MyQ device was not recognized by the BGW320-500, as in, it never showed up as a device as checked by ATT Tech Suppor

has anyone ever seen the chat option work? I’ve tried for one month now with three different devices, several different WiFis, three different browsers and it has never worked for me. it just constantly appears as loading