Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (10.9K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Why does ATT lie about fees and rob from your account?

Your loyalty department lied and doubled my bill when I called to reduce it because of covid. I had to cancel my account over it so I wasn’t locked in a 2 year contract paying $235 for just 2 lines. A week later $30 was taken from my positive balance, without any permission, for an upgrade fee I was

Questions

485

2

Accepted Solution

Official Solution

how to get a refund on a prepaid auto payment

my card was charged for one of my phone bills for a phone i can no longer use and i didnt realize the payment was set up. it was my last $60 so i really need the money back

Questions

148

2

0

Accepted Solution

Official Solution

Prepaid plans

I am trying to upgrade my phone service plan online and I need help. Can anyone please help me???

Questions

53

2

0

Accepted Solution

Official Solution

Billed after cancellation

I cancelled my service on 2/8 My cycle resets on the 8th.Why did I have to pay for a month of service that I am not getting?

Questions

431

4

0

0

Accepted Solution

Official Solution

ATT charged me 4 times in 2 days, how can I get the 3 extra payments refund?

I got charged $40 on May 8, then $40 on May 9, $38 on May 10 & again $40 on May 10. Only one prepaid line, same card, all VESTA PREPAID. How can I get the $120 back? Or even as a credit for future 3 months?

Questions

84

1

0

Accepted Solution

Official Solution

Canceling auto pay on prepaid plan from abroad

How can I cancel my prepaid service with att from abroad? I am enrolled in auto pay, but cannot log in through the prepaid site or reach anyone vial phone or text from Rwanda.

Questions

143

3

0

Accepted Solution

Official Solution

family plan temporary cancellation

I have a four people family plan. Due to the outbreak of coronavirus, we have all left the States for now. We are thinking of cancelling it for the next three months. ATT website access is not allowed here, and customer service were not able to gey my call the last few days.

Questions

69

1

0

Accepted Solution

Official Solution

At&t payment address

please could someone help and send the address with zip code. My mother passed away last month and I am trying to take care of things and just need that please..

Questions

2.6K

1

0

Accepted Solution

Official Solution

Cancel Autopay At&t

Hi, I traveled back to Europe due to COVID-19 and wasn't able to cancel my auto pay prepaid option. Since I do not have the 4 digit PIN I've tried to call At&t and I'm not reaching anyone. I'm not getting someone on the line.Can you please assist me with that. Is there an E-Mail where I can write a

Questions

65

1

0

Accepted Solution

Official Solution

Prepaid SIM - balance shows 300 to be paid after purchase of SIM

Hello, I purchased the prepaid SIM with the $25 / month plan paying $301. My account shows that I have to pay $300. How do I activate the SIM as I have already paid the $300 for the plan upfront when I purchased the SIM. Thanks. P.S. The SIM has been delivered.

Questions

555

8

0

Accepted Solution

Official Solution

Trouble account number

I don’t know my account number for AT and T prepaid. Any one knows how to do that? Also, I can’t call with my phone because somethings not right. How could I cancel my prepaid plan please?

Questions

45

2

0

Accepted Solution

Official Solution

Is there anyway someone could help me with my billing?

My bill is due on the 23rd and back on December 30th I got diagnosed with covid-19 and I’m just now getting back to work. Is there anyway someone could help me with my billing since I can’t quite pay it right now where I haven’t been working.

Questions

793

5

0

Accepted Solution

Official Solution

At&t suspended my internet over $56

So I haven't had any internet service for close to a week after getting it suspended for $56 even though at&t made that huge promise to the public not to do that during this already difficult time. It was already hard enough losing my job due to Covid 19 but the 1 chance I get to start working and o

Questions

64

1

0

Accepted Solution

Official Solution

2020 Holiday Special for AT&T customers???

Recvieved a phone message telling me that old iPads are being handed out to make space for new Pro 2021 iPads. Is this a scam???

Questions

7.2K

17

0

Accepted Solution

Official Solution

Why wasn't my account deactivated?

Hello, I’m form the UK and when I went to the US for a year I got a prepaid monthly plan from AT&T where I would manually pay every month when my balance wasn’t zero. However since I went home I stopped paying for my sim and broke it and threw it away, yet I have been home for 4 months now witho

Questions

597

13

Accepted Solution

Official Solution

Possible to pay ATT Prepaid using bill payment services?

My insurance gives me $$$ for utilities and bills I can pay T-Mobile for my home internet but for ATT Prepaid no option not even on the ATT Prepaid are there support articles?

Questions

68

1

0

Accepted Solution

Official Solution

Son traveling over seas

What should I disable or enable so I don't get crazy charges from my son's iPhone 6 while he's overseas?

Questions

542

3

0

Accepted Solution

Official Solution

Cancelling cell contract from the UK

I'm trying to cancel my cell contract from the UK. How can I do this? The AT&T telephone service won't allow calls from the UK, so I can't really speak to anyone that could help me with this. Right now I'm getting billed for a service that I am not using, and will not use again. Any help would be mu

Questions

58

1

0

Accepted Solution

Official Solution

Original security question answer and original pin how do I find it

i forgot the original security answer and the original pin to my account that I opened yrs ago. And the number on the acct is disconnected so how do I find out this information

Questions

91

1

0

Accepted Solution

Official Solution

EXport PDF file

i have iPhone X and IPad 8th: How can I export and save my PDF monthly statements?

Questions

506

8

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.