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Payment options

Can I get an extension to pay my bill

Questions

 • AT&T Internet Account

34

1

0

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Verifying my account with a credit card that I no longer have

I have been trying to pay my bill online and after I confirm how much, it says that I have changed my 4 digit pin recently so I have to verify my account. It's showing my old card but I need the ccv # and since I haven't had the card for a while I can't get past it to put my new card info in. How do

Questions

 • More AT&T PREPAID Discussions

99

1

0

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Official Solution

Fraud dept

Need to make fraud report can’t get ahold of fraud dept and portal they gave doesn’t exsist.

Questions

 • Wireless Billing

70

1

0

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Official Solution

Hubby turning off my phone, can I reconnect myself and how?

I have my iPhone 12 Pro Max on an AT&T service plan with my soon to be ex husband. He is the primary. (Assuming my phone is paid off/no monthly payments due to own it) If he has my iPhone service turned off, can I take my iPhone somewhere else or back to AT&T and start service again myself?

Questions

 • Wireless Account

162

2

0

Accepted Solution

Official Solution

Military deployment 3 weeks— Service discount?

I will be deploying for 3 weeks to Germany. I am curious if there is a way to get unlimited data overseas for those 3 weeks since there is no Wi-Fi at the place I will be. Also, is is possible to get a military discount for that since it is the only way I will be able to keep in touch with my family

Questions

 • Data & Messaging Features, Internet Tethering

109

1

0

Accepted Solution

Official Solution

Texting Canadian numbers from a US number

Will I get charged extra on my account to text my mate in Canada? I really want to stay in touch with her so I really want to know.

Questions

 • Wireless Billing

169

2

0

Accepted Solution

Official Solution

EXport PDF file

i have iPhone X and IPad 8th: How can I export and save my PDF monthly statements?

Questions

 • Wireless Billing

399

8

0

Accepted Solution

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Overcharged after changing plan

I changed my plan from $45 to $30 monthly plan, but when it renews it still charges me $45 on my card, but on the profile page, it says i'm in $30 monthly plan? And I also have account balance, but why it still charges me on card?

Questions

 • More AT&T PREPAID Discussions

58

1

0

Accepted Solution

Official Solution

Is there any way I can cancel my second phone line but not have to pay the entire phone off, continue the installments on it?

I don’t use my second line really have never. I can’t afford the $100 a month with the phone installment and the phone line I don’t use, and would like to just keep my main phone line and pay the installment on the two phones. Or even better, return the second phone which is pristine, and get out o

Questions

 • Wireless Account

109

8

0

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Prepaid plan------- pause the plan

I'm using the Prepaid plan and i'm not in US right now. Can i pause my plan for several months?

Questions

 • Plans & Features

383

6

Accepted Solution

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Best time to end service

Does AT&T credits the partial month in case the customer discontinues service at the beggining of the period ?

Questions

 • Wireless Billing

2.2K

1

0

0

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Service Restore Time After Payment

How long does it take to get my service restored after I pay online?

Questions

 • Wireless Account

11.9K

3

0

0

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Don’t understand your Text Messaging Billing, Plans & Rates?

Text Messaging(MMS) Billing, Plans & Rates Our lives are can be complicated and we all need clarity at times. We are here to help keep things simple when you have questions with text message billing.   Messaging billing, plans & rates Your plan may include messaging. If not, you c

Questions

 • Wireless Billing

5K

1

0

0

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Official Solution

Why does my AutoPay isn't ready?

I have applied for Autopay for 2 months, but my bill is still not automatically paid, I pay an extra $5 per month for this, what is the reason?

Questions

 • AT&T Fiber Account

1.3K

3

0

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Swapping sim cards on unlimited plan and losing credit

Good morning, Recently, I have been upgrading all of my family members' phones on our newly upgraded unlimited plan. Pretty much all of us were using promotions from at&t.   Such as the trade-in for free promotion for the galaxy s20 FE and some other promotions for reduced pricing. &

Questions

 • Wireless Billing

482

2

0

Accepted Solution

Official Solution

Phone suspended; paid past due; payment not showing & phones still spnd

Hello. So my phones got suspended yesterday due to past due balance. I just paid my past due balance about a hour ago. For one it’s not even reflecting in my balance, the balance is still the same with the same past due amount. Second, my phones are still off. Obviously, considering the payment isn’

Questions

 • Wireless Account

177

4

0

Accepted Solution

Official Solution

Online Purchase Attempt

I attempted to add an iPad using the AT&T online, to an existing service/line. After navigating through all fields, it provided the pricing for a whole new line, not added to the existing line.  I called AT&T sales and was advised that the iPad has cellular capabilities so it has to be

Questions

 • Apple

312

6

0

Accepted Solution

Official Solution

Replacing #’s on acct w/iphones

Hi, my husband broke my iPhone 11pro, so I went and got another iphone(12), I still owed money for the 11 and had to add another line on the account. Since that time and now, a company was able to repair the 11pro. My question is, my husband’s old phone died. I swapped the SIM cards on the 12(remov

Questions

 • Other Phones & Devices

79

1

0

Accepted Solution

Official Solution

Trying to sign in from out of country

I need to cancel my internet and pay rest of my bill since I am out of country, but somehow it keeps redirecting every single time I try to sign in how can I log in from out of country?

Questions

 • AT&T Internet Plans

59

3

0

Accepted Solution

Official Solution

Prepaid SIM - balance shows 300 to be paid after purchase of SIM

Hello, I purchased the prepaid SIM with the $25 / month plan paying $301. My account shows that I have to pay $300. How do I activate the SIM as I have already paid the $300 for the plan upfront when I purchased the SIM. Thanks. P.S. The SIM has been delivered.

Questions

 • Wireless Billing

184

8

0

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