Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (9.8K)

Relevance

Accepted Solution

Official Solution

Multiple hotspot devices on one plan?

Can I have multiple hotspot devices on one plan? I need 5 different hot spot devices so that certain vendors at our farmers market can have a Square (Edited per community guidelines) terminal to accept credit cards. It only uses 10kb per transaction. So I'm thinking of just getting the 20 GB per mo

Questions

 • Other Phones & Devices

146

2

0

Accepted Solution

Official Solution

Reporting fraud claims

may phone might be compromised due to fraud activities.

Questions

 • Apple

59

3

0

Accepted Solution

Official Solution

Internet Install Issues

Ordered internet a few days ago and got my package yesterday. Attempted to install only to find out I need wall jacks. Don’t have any. No mention of this when ordering. Called customer service which is automated only to be told my internet was working fine which it’s clearly not! Was told I couldn’t

Questions

 • AT&T Internet Installation

153

1

0

Accepted Solution

Official Solution

Anyone else here upset that ATT is deactivating their microcell services as of 2/2022?

Anyone else here upset that ATT is deactivating their microcell services as of 2/2022? Anyone know how we can get them to reconsider?  I live out of town, the only way we can get internet services is wireless to our house.  In order to have a signal to call anywhere from our house, we dep

Questions

 • AT&T Cell Booster

975

19

0

Accepted Solution

Official Solution

I disconnected my ATT internet and they said they would email me a label to return it. That was Nov 21 and today is Dec 3, 2021

Where do I send this worthless thing back?? Why won't they send me my label to return it ?

Questions

 • AT&T Internet Equipment

55

5

0

Accepted Solution

Official Solution

Red X

Main cable box shows a red ‘X’ in the middle of my tv screen secondary box works

Questions

 • U-verse TV Equipment

133

3

0

Accepted Solution

Official Solution

Iphone unlock - international Sim will not work

I brought an iphone in November 2019 as part of a pre-paid service, had the service active for 6 months and then unlocked the iphone. When I check the IMEI on ATT it says the iphone is unlocked however when I try to insert an international sim card in to the phone, I am receiving a message saying th

Questions

 • Apple

363

3

0

Accepted Solution

Official Solution

Broadband Light Blinking Green/Red

I just received my new modem/wireless router (Arris BGW210), and I waited til after the specified activation time to install. Problem: the Broadband light continues to blink Green for awhile, then blink Red for awhile, then repeats over and over.Troubleshooting so far: -I have checked my connection

Questions

 • AT&T Internet Installation

2K

1

0

Accepted Solution

Official Solution

Swapping sim cards on unlimited plan and losing credit

Good morning, Recently, I have been upgrading all of my family members' phones on our newly upgraded unlimited plan. Pretty much all of us were using promotions from at&t.   Such as the trade-in for free promotion for the galaxy s20 FE and some other promotions for reduced pricing. &

Questions

 • Wireless Billing

426

2

0

Accepted Solution

Official Solution

Online Account access

PLEASE, PLEASE JUST HELP ME GET ONLINE!!!

Questions

 • Wireless Account

63

3

0

Accepted Solution

Official Solution

Caller ID name

My caller ID says my name in the app under people and permissions, but when I call someone it still reads as the name of my mothers business account on the phone. Is there any other way I can change it?

Questions

 • Apple

34

1

0

Accepted Solution

Official Solution

Cross Upgrade with Next Up Lines

I have 4 lines with AT&T and am receiving bogo credits on two of them. I needed AT&T to transfer the bogo credits to the other two lines because the ones with the promotion also have next up on them so when I upgrade I will lose my credits. They told me they can't and I can do a cross-upgrad

Questions

 • Wireless Billing

788

3

0

Accepted Solution

Official Solution

when will ATT finish the fiber installation on our road in Lula,Ga

it has been a little over a year since fiber has been ran on our side of the street and now its being ran on the other side contacted att and they say it isn't available hmm,then why after asking the contractors installing the cable what it was and i was told it was fiber and try contacting ATT and

Questions

 • AT&T Fiber Installation

55

2

0

Accepted Solution

Official Solution

Not Working Transcribe Voicemail to Text

Several iPhones ago, my visual voicemail automatically transcribed to text without any in depth set-up activation needed on my end. Now, not only has this feature seemingly disappeared from my previous iPhone 11 and now my current iPhone 13 Pro, but I'm also not able to troubleshoot the issue. Any t

Questions

 • Device Features

392

6

0

Accepted Solution

Official Solution

Active cell phone on another account

Hi, I have the following issue:I bought an iPhone from ebay, locked to AT&T only, and I fill in the unlock form, and they send me an email saying that it's active on someone else's account, and I ask the seller and they say it's a reseller only, please help! ! I try to talk to AT&T on liv

Questions

 • Wireless Account

258

5

0

Accepted Solution

Official Solution

De-enroll my ACP Program benefit to my Prepaid AT&T phone

I want to de-enroll my ACP Program benefit from my Prepaid AT&T phone. I cannot find the option to de-enroll online and need to apply this to a different intranet provider. I need assistance or a good contact number to help me cancel this program on my prepaid phone.  I've called customer

Questions

 • More AT&T PREPAID Discussions

609

6

0

Accepted Solution

Official Solution

BE AWARE ATT "SECRETLY" UPGRADE YOU PLAN WITHOUT YOUR CONSENT AND CHARGE YOU EXTRA

ATT Wireless has been automatically upgrading customer plan with extra charge without customer consent and notification. They "secret" had a pending plan to double our data (my wife and I) without our consent. About 2 months ago, I checked the account and see the pending plan changes. I contacted cu

Questions

 • Wireless Billing

4.2K

43

0

Accepted Solution

Official Solution

Green Box in Back yard needs to be removed

Hi, I have a green box that has ATT on there, it also mentions underground cables of some sort, but I would like to know if I can remove that or at least relocate that? I'm planning on doing some work in my back yard and that is in the way.

Questions

 • Community lounge

2K

3

Accepted Solution

Official Solution

Error: The system database is invalid. You may need to reset the device.

I am getting the following error: "The system database is invalid. You may need to reset the device." on my ARRIS BGW210-700. I am using IP passthrough to my own router within my home network. Just happened to notice this error when checking in on the device.

Questions

 • AT&T Internet Equipment

1.1K

5

0

Accepted Solution

Official Solution

Upgrade from internet 300 to internet 1000. Need installation?

Hello I have currently internet 300 with a ATT router. I see it would be cheaper for me to upgrade to internet 1000 but I do not want people to come into my home during the coronavirus pandemic.Would I need a new installation if I upgrade or is my current router enough?

Questions

 • AT&T Fiber Installation

2.9K

7

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.