Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (12.4K)

Relevance

Accepted Solution

Official Solution

Make a payment due 0.00

My payment due is right now 0.00 but stills saying due date is NOW. So, my question is, I need to do something in special? Because I refilled my balance with a gift card, and its enough. But I dont have auto pay. Or I need to pay with my credit card although my due is 0.00

Questions

98

2

0

Accepted Solution

Official Solution

Very slow upload speed

I have a Motorola NVG510 with Internet 12 plan. Download speed is fine, but upload speed is very slow. One example is video confrencing. It sometimes doesnt work, or it's extremely low quality when sending video.I restarted my modem, reconnected wires to make sure connection is good to the wall. Tur

Questions

394

0

Accepted Solution

Official Solution

Rebate not being applied, link never sent

I posted a question about a new phone rebate that hasn’t been applied despite MANY calls and trips to the store. At & t replied they’d like to help and made my post Private. They also said they’d send a link so they can help, that reply went to someone that was replying to my post. How can I get

Questions

36

1

0

Accepted Solution

Official Solution

Where can I find a web page or a service page on the MyAtT&T app that lists call received and all blocking?

New user with AT&T Home Phone Service. Where is the service page to manage home phone call blocking? I get a LOT of spam callers using the caller ID, "Unavailable" and I would like to block them all. Note that this is NOT the same as "NO CALLER ID" which can be blocked automatically with a code

Questions

198

16

0

Accepted Solution

Official Solution

My connection is diconnected

My unite-b142 worked fine up until a week ago.  I have 23 days left on my plan which is supposed to be unlimited (ipad landing) is where I go to purchase my plan. I tried to follow the alert my device is showing by connecting to a network how ever when I press connect nothing happens . I got another

Questions

96

2

0

Accepted Solution

Official Solution

iPhone 15 pro (not max) white

Does anyone else have the estimated ship date Oct 20-Nov 3rd? I ordered on Oct 1st, the 15 pro white 512GB and am wondering if anyone with the same estimated ship date has received theirs or an update on the app? My app still says pre-order/ Yay you’re in line. thank you. 

Questions

42

1

0

Accepted Solution

Official Solution

Recover my moms old voicemail greeting

My mom died 11 years ago. Her number has been disconnected from our plan but doesn’t seem to belong to anyone else. Was just wondering if there’s a way to recover it so I can record it.

Questions

66

3

0

Accepted Solution

Official Solution

No Personal Hot Spot On iPhone SE

I have a iphone 12 with a standard plan with at/t that under settings shows airplane mode, wifi, bluetooth, cellular and personal hotspot. On my iphone SE under my pay as you go plan personal hotspot is omitted. How come i do not have personal hotspot on the latter?

Questions

89

10

0

Accepted Solution

Official Solution

Modem to purchase

I have just ordered the 1000 mbps fiber with AT&T and want to use my eero mesh network (very large home and parental controls). Would prefer to purchase my own modem but I’m having trouble finding list of compatible modems. ATT rep said he could not recommend one. Odd. Can anyone help with this? Th

Questions

124

1

0

Accepted Solution

Official Solution

Using ATT billing for money apps

Are there any money apps where I can use my ATT account billing to pay online?

Questions

39

2

0

Accepted Solution

Official Solution

Why is wifi unavailable when I'm 2 miles from an AT&T store?

I’m wonder I check the availability of fiber WiFi and it says it wasn’t available but shouldn’t it be available if I have a at&t store 2 miles from me and why does it say at&t tv is only available but not internet.

Questions

87

2

0

Accepted Solution

Official Solution

AT&T Velocity (MF923) vs. Unite Express 2

Is there any significant difference between the AT&T Velocity (MF923) which I currently have and the Unite Express 2 which is being offered for free (aside from a small fee)? Anything that would really be noticeable in terms of reliability or speed?

Questions

277

1

0

Accepted Solution

Official Solution

Billing Issue after canceling my plan

Hi everyone, my billing cycle was 15th to 15th every month. I called the customer support on March 3rd to schedule a cancellation of my plan for March 18th. They said you should call us around March 15 where you billing cycle ends and a new billing cycle starts. I said I don’t wanna be charged for t

Questions

111

5

0

Accepted Solution

Official Solution

Login help for 2 separate accounts

So I recently had a account with my ex fiancé and then I got my own account but it’s with first net now and it says I have 2 separate accounts but unable to link them to view my bill online

Questions

53

1

0

Accepted Solution

Official Solution

Iphone unlock - international Sim will not work

I brought an iphone in November 2019 as part of a pre-paid service, had the service active for 6 months and then unlocked the iphone. When I check the IMEI on ATT it says the iphone is unlocked however when I try to insert an international sim card in to the phone, I am receiving a message saying th

Questions

541

3

0

Accepted Solution

Official Solution

Getting a new connection with trade in from a store

I am moving to the United States as student in August and was looking to trade in an Android device (the value for which I have checked on the AT&T website) and purchase an iphone 13. I wanted to know if I could do this in store in the US or if it is only possible to do so online?

Questions

311

1

Accepted Solution

Official Solution

Samsung Note 20 Ultra cant open MMS pictures

I have a NVR that sends images to my phone when motion is detected. I have not had any issues in the past, but it will not work on the new phone. I get all other pictures, but just not these.  They pictures show up as shared content or attachment and the phone does not know how to open even th

Questions

2.9K

9

Accepted Solution

Official Solution

Spam Text Messages

Recently I started receiving all of these texts that contain only the word "download" with an arrow and they are sent from either a 10-digit number or an email address but these particular text messages won't allow forwarding so I cant figure out how to send them to Att's Spam Number (7726) to repor

Questions

1.9K

18

0

Accepted Solution

Official Solution

Caller ID name

My caller ID says my name in the app under people and permissions, but when I call someone it still reads as the name of my mothers business account on the phone. Is there any other way I can change it?

Questions

121

1

0

Accepted Solution

Official Solution

When will we get fiber internet

I would like to know when fiber internet will be on my street. There are people 2 streets over that currently have fiber internet. I am paying the same amount for 10m dsl that they are paying for 300m fiber. There seems to be no rush to get fiber to customers like myself.

Questions

184

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.