@ATTHelp Can you please let the customers in this forum know what the appropriate course of action is when a customer sends a phone in to the Trade-In Department and the phones are either not received or are devalued for a reason that is refuted by documented evidence from the customer (e.g. crac

Upgraded to new iPhone using Quick Start. Everything works for the most part, but notifications for a few apps are still going to the old iPhone and not to the new one. Some examples: iOS calendar, Life360, etc. The notifications for most apps do appear on the new iPhone, but some do not. The calend

I am trying diligently to access my Uverse TV remotely, streaming NBC Sports Chicago from Northern Wisconsin. Using Uverse app, it's necessary to use an Android emulator to run the app on my PC Laptop. I get as far as the Guide, but when you click on a channel, like NBC Sports Chicago, it restart

I feel honestly as if i have worked harder to keep atts service rather than be appreciated and retained by att. It feels almost as if att just doesnt want my business and i couldn't begin to think why. As i stated the the information provided from your records is what i used to get my calculat

5GE - iPhone 12 - still running at cellular data speeds identical to my iPhone 11 Pro Max on 5GE I guess what I'm really saying is, what did I upgrade for? Did AT&T expect that they're going to continue rebranding LTE to 5Ge and that people like me wouldn't know any better? Because I do

TLDR: Do not call AT&T Customer Service or the Returns Department, they will not be able to help you. File an FCC complaint and you will be contacted by someone. https://consumercomplaints.fcc.gov/hc/en-us     Let me begin by saying that I have been an AT&T cellular customer since

I have an iPad Pro and both on WiFi and on Cellular data if there is a short buffer (you see the rotating icon) briefly the video returns however the sound is gone. To work around the problem, I have to change the channel and change it back the sound is restored. However, shortly later the buffer h

On May 25th 2018, I did a chat online with AT&T regarding my cellular service plan. I was wanting to to double check that they would still honor the promotion that I had contacted them about a week prior even though we did not have Directv service. The representative replied that I would receive the

I have a problem unlocking my device. When tying to submit a request, I receive this message:Looks like we're already processing a request for this IMEII've bought it second hand on Ebay. It's in my possesion for 3 weeks and still the same result for unlocking request.

I have did everything in this article If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support and the problem not solved. let me tell you the problem from the beginning: In the night my iPhone 7 Plus turned-off because of the battery reached to 0% In the next day morni

--I have iOS 9.0.1 installed on my iPhone 6.--Rarely ever use LTE/4G service, as home and office have wifi and we have a public wifi network that I use in town.--I've had Wifi Assist turned off for over a week.--My usage hasn't changed at all. If anything, I use my phone less lately than I used to. 

Hello I feel like I’m rushing a process but I’m just curious. I ordered 2 Apple Watch series 3’s to my plan on Thursday, March 8th. It is now Monday, March 12th and when I click “check order status”, my status still says “in progress”. When will this ship? The shipping is expected to be March 8th-Ma

A new 5268AC gateway was installed in my residence today. All my devices connected with no problem to the new network except for my imac. My imac will not accept the P/W and let me join the network. I tried several obvious things like reboots and clearing out old wi-fi networks in the machine but ha

Is att coming up with samsung folding phones on sale or any plans? I love that phone and especially the 5G rather than iPhone

Me switching from Verizon to AT&T 8/21/2020: 1. AT&T Quoted me $15 per month installment plan for a promotion on the Samsung Galaxy Note 10. We received the phone.  Then received our bill to find out it is $33 per month.  I called and they admitted that they sold me the wrong pro

I have a Macbook Air. I have been experiencing various problems with it. First, I noticed a couple of time that my internet server, firefox, would close down. A pop up message informing me that there was an issue. Then I noticed that my entire computer shut down on its own, randomly and even when my

I recently got my first Macbook Pro. I have the AT&T McAfee installed on all my other laptops. Where and how do I get the McAfee for my Macbook Pro. I cannot seem to find a download place for the Mac.Thanks, JT

We traded in a perfectly good Samsung S8 in early November 2021 for a change to an Apple product. The trade in promised a rebate of $300.00.  We were told when AT&T received it the screen was damaged and unusable which was not the case when we sent it.  We only received 35.00 and we h

Hello I feel like I’m rushing a process but I’m just curious. I ordered 2 Apple Watch series 3’s to my plan on Thursday, March 8th. It is now Monday, March 12th and when I click “check order status”, my status still says “in progress”. When will this ship? The shipping is expected to be March 8th-Ma

I added an iPhone 5 for my dad onto my family plan, but his Caller ID is not working. The number still shows up as "Unknown Caller" when he calls another iPhone (landlines seem OK). I've had 5 tech chats with AT&T and was reassured each time that the problem was solved--but not so. Told it was eithe