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NEVER GOT PHONES AND SERVICES AS PROMISED AND NOW FACING CONSEQUENSES OF YOUR MISTAKE

My husband and I just came home from a two-year deployment overseas in Korea. While there we had Korean phone services so obviously when we came home we needed to get phone services again. Especially so we have a point of contact with our COCs. I was SO excited to see how many discounts we would get

Questions

 • Apple

37

2

0

Internet connection is not good, may have something to do with DNS

My PS4 and my phone cannot connect to the internet, it will obtain the IP address but not connect to the internet. On my phone when I try to connect, there is a pop up that says the URL con not be found on this server. Nothing in my house has changed physically. Here are some reference pictures. I t

Questions

 • AT&T Internet Features

14

1

0

Must read. Incompetence in Management even after being told he is wrong!

I, like many customers on this forum have been getting hit very hard by data overages. My two daughters are on constant wi-fi and do not leave our home but sparingly. I called at&t to speak to a rep about this problem and was told that I must turn off cellular data when connected to wi-fi. I explain

Questions

 • Data & Messaging Features, Internet Tethering

607

5

0

0

poor phone reception in house after installing HughesNet??

Has anyone experienced poor phone reception after installing Hughesnet satellite internet? I have done all the trouble shooting ATT recommends online and with little luck. I am able to receive calls clearly but breakup in response with all calls. We have 2 bars and that is normal and was no problem

Questions

 • Apple

17

1

0

Device unlock help, this is getting really annoying.

I have requested a device unlock request on the AT&T portal and I messed the request by not confirming my unlock request and now the request is stuck on "pending". It is already 34 days since then, the request is still "pending" and I am tired of putting requests on forums. @Constructive 

Questions

 • Apple

35

5

0

Can't text from iPhone 7 to Android/Samsung/etc

I can text other iPhones via iMessage, but non-iPhones it won't work.  I have to toggle between 4G/LTE, and the resend, for a text to go through.  I have to "reset" like this every time I want to send a text. Apple support couldn't fix it and said it's a carrier issues.  (I've tried all their fixes

Questions

 • Apple

23

3

0

Change text size on iPhone 12

I'm in my late 50's and I was having trouble reading the text without my reading glasses. I just recently "upgraded" from an iPhone 6 Plus to an iPhone 12.  Honestly, it feels more like a downgrade, so far. I managed to increase the text size, but now the text is so large that I can no long

Questions

 • Apple

14

1

0

not unlocking my iphone 6 - being put through the wringer.

I purchased an iPhone 6 from Apple several years ago and then when the phone began having issues, i was issued a refurbished replacement (also through Apple). The phone was always serviced through ATT. I recently upgraded to an iphone 8 plus and wanted to sell my old phone to someone using a differe

Questions

 • Apple

113

1

0

0

Iphone 5s Data Usage

I am trying to resolve an issue with my husbands phone. He had an Iphone 4 (that was never updated to I.O.S. 6) until a little over a month ago and never had issues with going over data caps. Since he got his Iphone 5s he has been using extreme amounts of data (1gb a day sometimes) and he hasn't cha

Questions

 • Apple

541

1

0

0

Samsung S8 to Iphone 8

I currently hold a Samsung Galaxy S8 and am in a contract, how can i change from S8 to Iphone 8 upon release?

Questions

 • Samsung

264

1

0

0

iPhone Device Unlock Error on Device Unlock Portal

Hello, I am not an AT&T subscriber. I am trying to unlock a former AT&T iPhone that was sold to me as being unlocked. For the past few weeks, using several combinations of PC's, browsers and network connections, I have received the following error on the Unlock Portal after putting in my IMEI, name,

Questions

 • Apple

222

1

0

0

Unable to unlock apple device

I bought an Apple iPhone XR. The phone did not come with a sim card in it. I called Verizon, Tmobile, and spring. Was told that the phone was not on their network. I called at&t customer support number and was told I should put in an unlock request online. I did the request 3 days ago and the st

Questions

 • Apple

22

3

0

Ruined my credibility and lost my number

I can not believe I had to be apart of the scam and degrading customer service as most other people have apparently endured. After having to find a wifi coffee shop in the SF when I was supposed to be in the passport agency, to figure out why my phone was shutoff, 4 HOURS later from being repeatedly

Questions

 • Wireless Account

63

2

0

find my order and you cancelled it for my iphone 11 . well let me tell you I have the PDF file of the contract we agreed upon.BUYER'S NAME:

find my order and you cancelled it for my iphone 11 . well let me tell you I have the PDF file of the contract we agreed upon.BUYER'S NAME: William [Edited per Community Guidelines]

Questions

 • Wireless Account

27

3

0

Thank goodness I switched and bought a sale data package!

Just sharing. I moved our family plan from Verizon to ATT 18 months ago to get on the Mobile Share plan. I required the extended family to buy devices at retail to keep our line fees low. Last fall, during a data sale, I increased my plan from 10 GBS to 30 GBS.  I never thought we would use th

Questions

 • Data & Messaging Features, Internet Tethering

837

7

0

0

iPhone 12 cell plan question

I'm looking to get a iPhone 12 mini next month, but there's no 5G coverage in my area yet. So I don't want to have to change my cell plan until there's 5G in my area. So question is, can I keep my current plan and still get the 12 mini or do I have to upgrade my plan?

Questions

 • Apple

29

1

0

WORST Mobile Phone Trade In Experience Ever. OVER 6 MONTHS! No positive progress or near resolution. WHY AT&T? !

It’s really disappointing to know that there are other cases on these forums very similar to mine. This is definitely is the worst trade-in program I have ever experienced. If you have an opportunity to do a phone trade in via Apple, save yourself any potential headaches and go through them.&nbs

Questions

 • Apple

22

1

0

Email subscription.

Find my email subscription for email account [email scrubbed].

Questions

 • Data & Messaging Features, Internet Tethering

13

1

0

Trade-In Phone Was Stolen Out of My Car

I had an iPhone XS Max that I planned on taking to a corporate store to trade-in for my new phone. I recently switched over to AT&T from CSpire.  The trade-in phone would have gave me $1,000.00 off of my new phone, the 11 Pro Max.  Last night, my car was broken into, and the phone was

Questions

 • Apple

18

3

0

Extend wifi using Apple Extreme

Hi, I have AT&T uverse Tv and internet at highest available speed of like 45 mb and need to extend the range of the wifi. The att modem/router is Pace model # 5268AC and my apple router model # is A1521.  Whats best way to extend the wifi range using the Extreme - can I wirelessly connect both route

Questions

 • AT&T Internet Installation

1K

1

0

0

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