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Overseas Data Roaming

I'm leaving for Canada this Wednesday and the plan I bought now is ¥65 unlimited Max monthly plan. Do I need to buy a new plan with overseas data to ensure that I can access the internet in Canada?

Questions

 • Plans & Features

42

2

0

New prepaid Data plan for IPAD - cannot access with iPAD.

I have used ATT for years with iPads. Just got a new iPad Air 4.  Set up the account online with my Mac.  I entered the IMEI and the CSN/EID of the iPad.  When the account and payment $$$ was confirmed, the CSN/EID looked completely different.  Tried to update the CSN/EID again,

Questions

 • Phones, Tablets & Devices

217

0

0

Verification code not working

I'm trying to connect an apple watch to AT&T but it sends a verification code to my phone and when i type it in it says it's incorrect.

Questions

 • Wireless Account

225

3

0

Smart Phone Trade-In Promo/Credit

We traded in two Apple iPhone X during a recent promotion for two Apple iPhone 13 Pro phones. Both phones were delivered by US postal services.  One phone was returned in the box that was supplied as the trade-in box with pre-paid postage and tracking.  All went smoothly and we receive ou

Questions

 • Wireless Billing

81

1

0

iPhone IMEI Error

So I recently purchased a used iPhone 8 Plus but I am unable to use my SIM in it because it is apparently locked. I tried unlocking through AT&T's device unlocking page but I get a message that says the IMEI doesn't match an AT&T device while I'm 100% sure that it is. I am unsure of what to do now.

Questions

 • Apple

52

1

0

Unlock Device Portal down for weeks

Im using the non-AT&T customer option and i get this error: "We're sorry, but we're having technical difficulties with our network at the moment. Please try again later." I have been getting this for 10 days. When will this be remedied and why is it happening. Im able to enter my IMEI and my Make an

Questions

 • Apple

775

10

0

0

Pc

hola, compré un iphone en Chile y en AT&T me aparece bloqueado por extravío :( existe alguna forma de solucionar ese problema!!!!!!!! me dijeron que era de un único dueñoo :'(

Questions

 • Apple

31

1

0

Visual Voicemail isn't working

I got an AT&T PREPAID account about two months ago, but the Visual Voicemail doesn't work. My phone is an iPhone 7 Plus. It's an old phone I used with StraightTalk before I upgraded to an iPhone 8 Plus. I got the phone unlocked, and put my AT&T SIM card in it and got a new number. I set up m

Questions

 • Plans & Features

139

1

0

5Ge Coverage Worse than LTE?

I've had iphones and AT&T for as long as I can remember. It has not been until recently that I've noticed a SIGNIFICANT decrease of network coverage. Most specifically while I'm at work. I work around a lot of computers in an older building that probably doesn't promote the best coverage, howeve

Questions

 • Network Coverage

48

1

0

Can't connect to wifi and internet is very weak using cellular data

Last week, my iphone 8 stopped being able to connect to the internet, both over wifi and data. I tried everything, multiple times--resetting my router, restarting the phone, resetting network settings, even popping out the sim card and popping it back in. I could still make/receive calls and texts,

Questions

 • Apple

92

2

0

No credit for trade in phone

I purchased the new iPhone intending to trade in my old iPhone 8+ for a credit. I received a padded shipping envelope from AT&T with an address in La Vergne, TN. I packaged my phone and shipped it mid December and the USPS update on the tracking number says it arrived at the Nashville, TN Distri

Questions

 • Phone & Device Upgrades

133

1

0

AT&T Sent me a Used iPhone XR when I odered a new one

I added a new line and a new phone for my son. I have called and talked to more than 8 people. I just want a new phone. The phone was on when I opened the box and automatically asked for a password. I called Customer Service and they said the the IMEI was from a used phone. I just want a new one sen

Questions

 • Other Phones & Devices

79

2

0

Access Mail on Iphone with sbcglobal.net extention

We contacted ATT support numerous times about another issue. They fixed not being able to download McAfee on Desktop, but immediately after they fixed it, I stopped receiving emails on my phone. They made me change password. I changed password on phone but it's not taking. I deleted account and trie

Questions

 • AT&T Internet Security

79

2

0

Unlocking request (HELP)

A few days ago I tried to unlock my iphone.I filled out the entire form correctly but I never imagined that they needed a confirmation in my email, which I looked at the next day and 24 hours later. I tried a day later to make another request and it tells me that it is pending. I made the request

Questions

 • Apple

59

6

0

New ATT prepaid account (Port in) calling working. data working, sms not working

Hi, Just ported my number in to ATT Prepaid on the $50 ($40 with autopay) plan.  Calling is working, data is working but SMS is not working this is on an unlocked ATT branded Iphone XR  when I go in to settings / Messaging and choose iMessage it says activation unsuccessful. 

Questions

 • Phones, Tablets & Devices

81

3

0

Iphone wants a more secure network configuration

iPhone 8 says - Forget Wi-Fi network, your device will no longer join this Wi-Fi network. says to configure the router to use WPA2 or WPA3security type

Questions

 • Apple

44

3

0

Stuck on pending for my unlock status

My unlock status has been on pending for a while and hasn't change in a month is there a way to remove the pending and try again with it?

Questions

 • Apple

86

1

0

How much is 2yr upgrade to iPhone 6s from a 5s

Hi, my upgrade is coming up in April and I have had an iphone 5s for the past two years. I am on a family plan with my grandparents and I have unlimited text. My grandfather will not give me his att info so I can see the pricing for an upgrade, so could someone tell me how much it will be to upgrade

Questions

 • Apple

404

5

0

0

Migrate From Wireless to Digital and more…

So I have been getting an insane amount of flash sms messages on one of my wireless numbers. I’ve called and been told to work with the cell phone manufacturer to fix the issue, to no avail. The manufacturer referred back to AT&T in fact. I know I’m not the only one with the issue, there’s an ac

Questions

 • Account Features

22

5

0

Smart home manager

I have tried to sign in to this from day one and haven’t ever been able too…

Questions

 • AT&T Internet Equipment

40

2

0

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