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Arbitration demand

Is there support email I can send my demand over faster or fax

Questions

 • Wireless Account

27

1

0

Accepted Solution

Hacked account

Just got an email that my account is no longer associated with my email address and phone number. I just paid in full yesterday. And now my service does not work. I need immediate help. Your website says 24/7 help but when I call they say you're closed at 9pm.

Questions

 • Account & Usage

60

3

Accepted Solution

How do we receive help when no one is qualified to help

I have been trying to download McAfee Internet Suite for over a week now and no one has been able to help. I've spoken with reps, tech support, loyalty department even McAfee tech support. I even had a rep tell me to go to a neighbor to use their phone (during this pandemic). I'm truly sadden with h

Questions

 • AT&T Fiber Installation

46

6

0

Official Solution

AT&T Rep Replaced My New, Never Used Sim Card

Bought iPhone 13 Pro Max from Apple, they could not activate because AT&T account is prepaid, so they just unlocked it. The AT&T store rep didn’t know what to do, said he called the District Mgr who said my brand new Sim card needed to be replaced to keep my existing number. Huh? I unlocked

Questions

 • Apple

95

4

0

Accepted Solution

Finding Account number.

Where does one find their Account number?

Questions

 • Account & Usage

24

1

0

Accepted Solution

Mom Died, I've been trying to cancel her cell phone account for Months now.

My Mom Died back in Feb. I've been trying to cancel the Phone account since April.  Apparently there is no way to actually tell At&t online or by phone that she is gone.  When the account that was paying for the phone bill was closed I figured that might do it, but no, now they are se

Questions

 • Wireless Account

3.1K

19

0

Official Solution

So this is the community forum. Where customers scratch their heads and complain, and AT&T pretends to ignore them.

I just told ViaSat to cancel my order after 1 1/2 months. I'm pretty jaded by the whole business model of these rural providers. They get the entire 2 year subscription fee whether I am a customer or not.  What a business model.  They actually know it's going to (Edited per community gui

Questions

 • AT&T Internet Equipment

119

3

0

Accepted Solution

Extra gateway return option. Did I do this right?

I had an installer come to my new house to install internet after AT&T sent me the wrong gateway (BGW210). He put a different gateway in (BGW320) but left the 210 AT&T sent. I returned it using the UPS/FedEx method with the same account number my order/install was listed under. I have a s

Questions

 • AT&T Fiber Equipment

25

3

0

Official Solution

Trying to report a possible email hack

I rec'd the following message on my AT&T email account at 12:58am EDT: Hello,You recently talked with someone at AT&T or told us online you forgot your User ID. As you requested, here's the User ID information for your AT&T online account(s). To sign in, enter the User ID for the acc

Questions

 • AT&T Internet Security

374

3

0

Accepted Solution

Help from agent to move payment arrangement due today

I have seen some agents answer questions or help with accounts and I have a payment arrangement due today that I need to move or split up another way if possible and I don't want to lose service before I can get someone via phone when they open tomorrow. I waited on hold for almost 2 hours earlie

Questions

 • Wireless Billing

42

5

0

Official Solution

AT&T Nigeria

My brother is a user of AT&T so he bought me a new phone and add me to his AT&T line, my question is can I use that sim in Nigeria?

Questions

 • Network Coverage

98

4

0

Accepted Solution

qualify as new customer

I'm planning to be transferred out joint account from the family into my own account. Will I be qualify or able to get the new customer deals while doing so? There's a wireless offer with 25% off per month discount plan I'm interested in but the details say "must be a new AT&T wireless customer.

Questions

 • Wireless Account

241

5

0

Accepted Solution

Can a person who stills owes on their phone be removed from a plan?

I have a person on our plan that I'd like to remove. How do I do that? She still owes on the phone, $400. Can she carry it over to a tracfone plan? Or start her own AT&T account with it? Will I have to assume the responsibility of the payments of the phone? Thank you!

Questions

 • Wireless Account

29

1

0

Accepted Solution

How to submit police report

My identity was stolen and someone opened up an ATT account in my name. The account I believe has been flagged as fraud but have not received any official confirmation from ATT. I obtained a police report and would like to submit to ATT as proof it is a fraudulent account. The fraud number only ever

Questions

 • Wireless Account

24

1

0

Accepted Solution

Unlimited Elite Plan

I just received this text: AT&T Free Msg: Important notice. As a result of your recent plan change, you no longer qualify for the Unlimited Elite plan discount provided through the AT&T Signature Program. To reinstate your discount, change back to the Unlimited Elite plan. Go to att.com/sign

Questions

 • Wireless Account

206

3

0

Accepted Solution

AutoPay & Paperless Billing Discount - Only Applied to One Line

Hi, we have two AT&T Unlimited Elite lines and have enrolled in AutoPay & Paperless Billing. Since our switch to Unlimited Elite six months ago, only one of our lines has been receiving the $10/mo discount. However, we should be receiving 2 separate $10 discounts (one discount per line).

Questions

 • Wireless Billing

233

4

0

Accepted Solution

iPad Air 2 no longer has cellular data with AT&T

I have an iPad Air 2 and am lreceiving the error code (USIM9991). The website says my tablet should be Compatible with new AT&T LTE and 5G so why am i receiving this error code and not able to use cellular service on my iPad?

Questions

 • Online Account Access

22

1

0

Official Solution

My att app crashes Samsung s21 ultra Android 12

Hi: this just started happening whenever I launch it just crashes.

Questions

 • Online Account Access

181

3

0

Accepted Solution

Besides FCC and BBB, who do I file complaint's against ATT with?

I Have had the worst nightmare since joining ATT from Verizon. I only came over because they offered a nice deal to port in ($700 per line for 3 separate lines). To send in my trade in verizon phones, I was told, per ATT, "you recieve the phones just send them back in the same box." No issue, I rece

Questions

 • Wireless Billing

762

8

0

Accepted Solution

Fraudulent international charges

I’m so disappointed in ATT. My 12 year old daughters phone line has $600 worth of fraudulent international charges on it. They can’t give me any info about the charges. I’ve been a long time customer and this is just ridiculous. Reporting them to the fcc and canceling service to go back to Verizon o

Questions

 • Wireless Billing

34

5

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