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Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

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Hotspot denied on Prepaid Unlimited Plus Plan

Hi! I'm on Prepaid Unlimited Plus Monthly Plan and I just switched to Nokia XR20 phone. My old phone worked fine as a hotspot, but on Nokia I'm getting a message that my plan is not eligible: I checked my balance and it was just renewed with 10Gb of hotspot data remaining:

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85

5

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Fiber Infrastructure

Hello all, A little confused by the manner in which Fiber is installed. I have Fiber available within a quarter mile or less from my house, in all directions; however my particular neighborhood is excluded.  Is this something that is driven by the HOA, or neighborhood, or perhaps municipality

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102

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Trouble gettin LaCrosse weather station set up

I set up my sensor that sends wind and weather data to the inside weather station, but am continuing to have some issues. The station indicates the outside temperature and humidity but the inside temperature reads 72 degrees no matter what the actual temperature is.  The inside humidity does c

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111

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IMO Discount on Unlimited Extra?

I have the old Unlimited Plus plan and was curious about upgrading and wondered which of the 3 plans count towards the IMO discount 1. Unlimited Elite2. Unlimited Extra3. Unlimited Starter

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241

2

AT&T Fiber plan dropping every night

Hi, I have an AT&T Fiber plan in South Florida and every day, like clockwork, I go from 500-700mps download and 500ish upload to...2mps download. Every (Edited per community guidelines) day starting at about 7pm and it continues throughout the rest of the night until after I fall asleep. I know it's

Questions

861

8

Unable to activate or access my HBO Max account that is included with my wireless service.

I was looking over my account details today and realized that HBO Max is included in wireless plan. Great! Then I ran into the same issue that countless others seems to be coming up against. I have followed the steps on both the ATT support site as well as HBO Max but have no "Activate HBO Max" or "

Questions

419

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So called "unlimited data" plan rate increase?

I cannot believe the unimitigated gall of AT&T.  I received a letter today extorting me into surrendering my unlimited data plan that has never been unlimited.  I hope the FCC nails you to the wall with fines for your immoral business practices.  We'll see how that court case is resolved.How can you

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2.8K

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Pre paid card PIN number not visible on new card

Prepaid card I just bought at Walgreens is damaged the PIN number is not visible how do I get either a way to use or a refund

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31

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5G Service Is Unusable...

Within the last month I upgraded my S9 to an S22 and switched to the Basic Unlimited service plan. At first things were okay but periodically while browsing the internet I would hit a wall. For an hour or two pages would take 5+ seconds to even react to clicking on links. Then another few seconds at

Questions

207

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Returning AT&T Smart Wi-Fi Extender

(Order # 22-330641825378941) I've attempted multiple times by phone (7 Attempts) as well as via chat (5 Attempts) and even going to an actual AT&T Store location (3 Separate Locations Attempted) in person to be able to be helped with returning this device and am STILL CURRENTLY STUCK WITH A CL

Questions

593

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Unable To Receive MMS Text Messages Via mms.att.net sent via my SMTP provider

I have been successfully receiving MMS Text messages sent to my personal mobile AT&T phone via email to {10 Digit Number}@mms.att.net for years. These are sent through my SMTP mail provider. Since about a week or two ago, I have not able to receive MMS messages at my 10 digit number only from a

Questions

34

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Unlimited MAX is $65 and not the advertised $45

I went into Walmart to get the Unlimited MAX $45 plan. Walmart first made me buy a new phone, and then helped me go through the activation at the store. When the plan selection came up during activation, the Unlimited MAX comes up as $65. I am holding the pamphlet, looking at the sign, and glaring a

Questions

643

2

Adding a Prepaid data card to a billed monthly line

I am a current wireless customer with ATT and I am.billed monthly. Can I purchase an ATT prepaid card for additional data and add it on my monthly unlimited plan for additional.hot spot data? 

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49

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Pole in my yard

There’s an AT&T pole in my front yard that has been broken in pieces for two years. We have tried to get this remedied, but with no success. Please advise next steps.

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27

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Can't Access HBO Max

In the last week, I can no longer access HBO Max. I should be getting this service as part of my wireless unlimited plan. When I went to the AT&T store, they said it appears I have access, and the rep said he also has this plan and can still access HBO Max, but he said he couldn't help. I haven'

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247

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HBOMAX

Is anyone else having issue with HBOMAX having been cancelled from the AT&T elite unlimited wireless plan? It is still listed as a feature on that plan, and I don't recall ever having seen notification of a change in my plan, but customer service chatted me tonight (after about an hour and a hal

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244

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My hotspot stopped working

I have an unlimited plan with hotspot with 10 lines and now my line (only one) does not work.

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67

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wireless cellular data speed won't exceed 1.4mbps on 5G and LTE.

Problem My cellular data speeds will not exceed 1.4mbps. I just switched over from verizon and activated a brand new iPhone 13 Pro. i noticed right away that web pages were taking forever to load and videos were pretty much unwatchable due to constantly pausing to load. Steps taken to fix I'

Questions

2.3K

6

Help! ATT Data, MMS, confirmation texts not working to phone with Unlimited US/Mexico prepaid plan

Hi, I just received a new Maestro Plus phone from US to replace one that was bad in Mexico where I live. I use a prepaid SIM card with Unlimited US/Mexico plan that is always paid and works for the most part in Maestro phone. The SIM card works for most functions however I do not have any ATT data

Questions

178

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