Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (3.3K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Is my 802.11n router the problem and if so, what's the best solution?

Our AT&T-provided router uses 2009's 802.11n protocol and does a poor job of providing coverage in our home. Should I ask AT&T to upgrade the router, buy my own wi-fi range extenders, or switch to a different ISP?

Questions

250

6

0

Accepted Solution

Official Solution

Closed

AT&T’s policy to charge modem rental fee is illegal per the new federal regulation in Jan 2021

How AT&T as an internet service provider is able to bypass the latest Federal regulation effective 20-Jan-2021, Which prohibits ISP’s to charge customers modem or router equipment rental fees if they are willing to buy or get their own device?

Questions

10.8K

25

Accepted Solution

Official Solution

AT&T Cable Modem Router: Change/Replace w/ Personal Cable Modem Router

Hello:Is there anyone who might be able to lead me in the right direction regarding a few questions that I am eager to have answered that pertain to Cable Modem Routers? Specifically, I would like to change/replace out the cable modem router that AT&T issued me when they first installed my internet

Questions

7K

1

0

Accepted Solution

Official Solution

ATT Uverse and Spectrum Internet

As the ATT internet connection is so poor. We suffer buffering constantly with pixelization of the picture. WE now receive messages from the fire stick saying our broadband is slow and cannot connect. ATT have no business case to increase bandwidth as they appear to be only after business service.

Questions

456

2

0

Accepted Solution

Official Solution

Block tiktok

How to block tiktok from WiFi.

Questions

920

14

0

Accepted Solution

Official Solution

IGMP Multicast and IP Passthrough on BGW700-210

hi everyone,   I've FINALLY figured out how to put my BGW into IP Passthrough so my UDM Pro is getting the WAN IP. The only trouble now are my set top boxes - they will lose signal after only a few minutes. All 3 boxes are hardwired with an unmanaged switch at each location. I've been doing some res

Questions

1.3K

5

0

Accepted Solution

Official Solution

List of Blocked Numbers on my home phone

When I receive a spam call, I then block it by dialing *61. I need to check this list to make sure that I don’t have a number of there that shouldn’t be there. It used to be so easy to access this list, but I seem to be having trouble doing this. Could you please give me the steps to access my Bloc

Questions

330

1

0

Accepted Solution

Official Solution

I want my service restored to delete the HD and have the distortion eliminated.

When I first switched from Time Warner Cable to ATT Uverse, I was thrilled. Time Warner’s customer service was rated the worst in the country and my own experience with them validated that rating. A few months ago, my cable TVs were having problems and I was sent a new part, but I was unable to

Questions

132

5

Accepted Solution

Official Solution

Closed

Visa Reward Card

[Subject edited for better exposure]   I signed up for U-verse services two weeks ago,when will I receive my $100 visa card?do I need to go online to get it or call a Att?

Questions

11K

8

0

Accepted Solution

Official Solution

Uverse internet in richmond/rosenberg, texas

Was att uverse internet available in richmond, tx 77469 and rosenberg, tx 77471 back in july of 2006? Would anyone happen to know by any chance?  Would there be a way to know such information?  Rsvp.  Thank you.

Questions

81

2

0

Accepted Solution

Official Solution

What are FCC and BBB?

What are FCC and BBB? What does it do?  What does it have to do with mobile phones?

Questions

873

6

0

Accepted Solution

Official Solution

Closed

Widespread UverseTV outage information

There is a widespread UverseTV outage reported HERE, on Reddit and Downdetector Someone posted on Reddit that they received the following confirmation: Hi there, this is Tamara here from the AT&T Social Media Team. I completely understand the importance to have active connections, and I'm here

Questions

6.6K

5

Accepted Solution

Official Solution

U-Verse DVR Recordings

Anyone know why all of my scheduled series to be recorded on the DVR disappeared?  

Questions

1.2K

9

0

Accepted Solution

Official Solution

Smart Extender Just Keeps Blinking

For the past few days, one of my Smart Extenders only blinks green and shows up offline in Smart Home Manager. I have disconnected both the Gateway and the Extender on several occasions. Hit the WPS button on both following reconnecting to power. I am also having a similar issue with one of my U

Questions

865

4

0

Accepted Solution

Official Solution

Router will not connect after power outage

Router will not connect after power outage. it just clicks I have powered down, reset and repeated several times without any aucceas please help

Questions

1.4K

1

0

Accepted Solution

Official Solution

UVerse DVR and stored programs

Will I lose my UVerse recorded programs if I change my Wi-FI gateway?

Questions

151

1

0

Accepted Solution

Official Solution

ESPN Access away from home

Im away from home and can get ESPN at home but not army daughters home. I get it on my mobiles but cannot get ESPN on Roku on their TV. They don't have ESPN service with their u-Verse andI do at my house.

Questions

708

2

0

0

Accepted Solution

Official Solution

It's ben 30 days and I have no Gift Card. Where is it?

I was supposed to get a giftcard when upgrading my internet to 1000g. It has almost been 30 days and I haven't heard or received anything about it.  Where is it?

Questions

373

1

0

Accepted Solution

Official Solution

U-verse sales people legal violation

An AT&T U-verse sales person came to my door and banged on it today. Issues with this: He was Not wearing a mask and we're in a pandemic. I have a sign on my door saying No Soliciting. How do I contact the local sales department? Orlando, FL Thank you.

Questions

217

3

0

Accepted Solution

Official Solution

My ATT internet is out and I'm not sure why

My ATT internet is out and I'm not sure why. The box has the broadband lights one and two blinking red. Everything's hooked up as it has always been. And, I don't show any outages in my area when I look it up. I can't get a hold of anybody for support via phone or chat. Others having outage problem?

Questions

138

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.