
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
I bought a Samsung S21+ AT&T outside the US, now I cannot update my phone. Please let me what should I do
Questions
•
Samsung
Accepted Solution
ATT won’t let me bypass the protection option if i choose to decline it. It pops up a warning about how i only have 30 days to enroll… but won’t let me choose the decline option. Only when i choose one of the protection package does it let me go through. That is so wrong
Questions
•
Phone & Device Upgrades
Accepted Solution
I ordered a upgrade phone online and then got this message. "For your security, we canceled your order. We couldn't confirm this order came from you." it also said "We'll release any pending charges within 3 business days. Want to reorder? Just grab your ID and Go to an AT&T store." The
Questions
•
Wireless Account
Official Solution
TLDR: Do not call AT&T Customer Service or the Returns Department, they will not be able to help you. File an FCC complaint and you will be contacted by someone. https://consumercomplaints.fcc.gov/hc/en-us Let me begin by saying that I have been an AT&T cellular customer since
Questions
•
Phone & Device Upgrades
I had fixed wireless internet installed about 3 months ago. My Xbox has been running on a moderate NAT type since it was installed, and now all of a sudden it has had nothing but a strict NAT type. Playing online is almost impossible. I don't understand why it all of a sudden changed? I've been read
Questions
•
AT&T Internet Features
I have called at least 8 times in the past month to get this fixed.....but now there is an unexplained "outage". I already pay $60 for 6 speed...now I pay for a blinking service light. I really wish there was another provider in my area
Questions
•
AT&T Internet Features
Somehow I seem to have gotten the short end of the stick on this one. I used to have 6mbps of internet and for the most part it at least worked. I have upgraded to 75mbps, and the internet seems significantly worse. How does it go from 6-75 and become a worse overall experience. You can stream and i
Questions
•
AT&T Internet Features
I've used an sbcglobal.net email account for many years. In the past few I've connected with mutt (Linux OS) using an "app password". mutt supports oath2 authentication (currently using either oauthbearer or xoauth2) using the script mutt_oauth2.py, which can be found on github. I us
Questions
•
AT&T Mail Login & Security
Hello. We are moving to Julian, CA 92036. When will they get fiber optic internet?
Questions
•
AT&T Fiber Ordering
Hi! I'm the Community Director at an apartment community in Houma, LA. We are a community of 124 units. A majority of my residents utilize AT&T services for cable and internet. What would I have to do to have Fiber lines run through the community so that myself and my residents can have acces
Questions
•
AT&T Fiber Installation
I have internet 18 but really want to switch to internet 1000, it says a tech visit is required. I don't really feel comfortable with this. Is there a way to do a self install?
Questions
•
AT&T Internet Plans
Is there any plans on bringing Fiber to the Crystal Falls neighborhood in Leander Texas? Right now we only get 100 mbps and forced to use another provider for good speeds. Any plans to increase or go to Fiber?
Questions
•
AT&T Internet Plans
AT&T customer service has lied to me about the cost of my internet plan.-AT&T Uverse11/24/2019:Originally, I was checking to see if I still had a contract with AT&T. I wanted to see if I would owe a termination fee before deciding to switch to a different internet provider. My internet
Questions
•
AT&T Internet Plans
Hello, my family and I were thinking about upgrading our existing internet 18 plan to the internet 100 DSL plan. I saw somewhere that you only need a technician to come out for the first installation above 18mbs plan, so i was wondering IF my family were to do this would a technician have to come ou
Questions
•
AT&T Internet Installation
Does att unlimited plan have a limitation on hotspot usage or can I play unlimited games on my computer with my hotspot?
Questions
•
AT&T Internet Features
Like many others I'm doing lots of work over zoom. Consistently my speeds are slower than everyone else on the call. Service gets interrupted, disconnected. Yesterday I was in a meeting on Blackboard collaborate and you can check your connections and compare with others. Attaching image of the sessi
Questions
•
AT&T Fiber Account
We’ve had AT&T fiber in my neighborhood for a few years now and yet we still haven’t seen the new speed tiers. Comcast is in the final stage (in home fiber install) of rolling out EPON in my neighborhood (1100 homes) and yet AT&T is still sitting on their laurels. You’d think AT&T would
Questions
•
AT&T Fiber Ordering
I have the fiber 1000 plan and currently using my own router. I have a gig dumb switch between the ONT connection, then from the dumb switch back to my gateway after successfully entering the BGW 210 MAC into my personal router. I experience ok speeds but I am limited on mobile devices.
Questions
•
AT&T Fiber Equipment
I'm currently Internet 50 & U-verse TV 300 customer (I recently signed up). I didn't know but I am eligible for AT&T Fiber at my address.1.- Can I upgrade to 1000 without extra charges?2.- If I upgrade to Fiber 1000, are they going to run real fiber to my home? I mean, I am not a tech savvy but I th
Questions
•
AT&T Fiber Equipment
I live out it a rural area and we currently have AT&T internet out here but it is the outdated copper broadband connection. I really want to know when we can get a faster speed out here we already have your service all that is needed is for you guys to run fiber service out on poles you guys are our
Questions
•
AT&T Fiber Installation