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Change ATT gateway

I currently have a PACE 5268AC gatewayHowever, due to the current working environment, I need to set up a VPN - which I cannot do with this modemHow can I swap this gateway out with the latest ATT gateway (BGW210)?

Questions

 • AT&T Fiber Equipment

738

2

0

Tendered to returns agent Bellmawr,NJ

I used the return label provided on 2 packages and now being billed for activation and others  and also recieved a text saying i am going to be charged.These 2 packages were sent.HELP

Questions

 • Phone & Device Upgrades

12

0

0

Which Residential Gateway?

AT&T offers a variety of gateways to their customers. Some of these gateways are specifically for their triple-play subscribers while other gateways are for their internet-only subscribers. Normally, the gateways differ on the services the customer is subscribing to, and yes some gateways offers dif

Questions

 • AT&T Internet Equipment

14.2K

8

0

0

Looking to "downgrade" device

I purchased an iPhone 6s Plus through at&t next a few months ago. I've found that the device is too large for comfortable use and wish I had gotten a smaller phone. Is there any way to trade my 6s Plus for a smaller iPhone (even if it is a bit older) without paying the remainder of the at&t next con

Questions

 • Apple

8K

3

0

0

Automatic Payment/ Plan Changed

what happens if i pause my automatic payment, how long can i wait to make my next payment? will they charge me for pausing my auto pay?unlimited elite is the same pricing as unlimited extra, is this temporary price change? will the price go back up later in the future?

Questions

 • Wireless Billing

412

5

0

Trade-in credits are not showing up on our bill

Recently upgraded 2 lines this past Nov. 2020 because of a Promo. Upgraded a 6s Plus to the new 12 (128 GB) and an 8 Plus to the new 12 (128 GB). Upon purchase of trade-in online, the 6s Plus to the 12 was quoted at $16.67/month for 30mo. The 8 Plus to the 12 was quoted at $1.67/month for 30mo.

Questions

 • Wireless Billing

253

0

0

Upgrade

If the account holder makes me an authorized user, as she lives 5 hours away from me now, can I upgrade without her.

Questions

 • Phone & Device Upgrades

124

1

0

0

Complaint

Does anyone here know how to file a formal complaint?  I have tried calling and they told me to login type in "complaint" in the search engine and there is form to fill out.  I have done this and only found an arbitration form?   Any ideas? Thank you, GL

Questions

 • Wireless Account

356

1

0

0

Traditonal Upgrades No Longer Available at 18 Months

I decided to look at my upgrade options today, as I wanted to double check that right about Christmas our accounts should be eligible for an upgrade.  It used to be that 18 months into a 24 month contract, we'd have upgrade options.  Now, all we are offered are these ridiculous NEXT upgrades, or to

Questions

 • Wireless Account

339

3

0

0

Samsung Galaxy S5 Marshmallow Upgrade?

JUst wondering if there is any news on weather or not the Samsung Galaxy S5 will get the android marshmallow update or not. I see that S6 has gotten it, what about the S5?

Questions

 • Phone & Device Upgrades

407

4

0

0

Internet Support at AT&T is horrific plus they have a idiot of a Chat with Virtual (Edited)istance that darn thing knows nothing!

I've been an AT&T customer since 1975 45 years that a long time for us old folks. I had the old rotary phones they would provide to their customers and I still have the same number. Now I only have Home Phone and Internet. That's enough. A few years back I had them do something my son helped them be

Questions

 • AT&T Internet Account

65

1

0

How do I split the internet connection coming from my main Uverse DVR box?

The issue that I am trying to solve is utilizing my internet connection via cabled connection (not WiFi) for multiple devices (i.e. a Smart TV and Nintendo Switch) to the main Uverse DVR box that I have setup for the main television in our den. The said main Uverse DVR cable box is receiving its sig

Questions

 • AT&T Internet Installation

252

0

0

After internet upgrade, still have old speeds

I was recently upgraded to the 24 MBps plan and have not yet seen any change in speed. I am using speedtest.net and am still registering 5-6 mbps speeds. Tried to reset the modem, any other suggestions?

Questions

 • AT&T Internet Account

1.3K

2

0

0

ALL Galaxy S10's and Android 10

AT&T fails to upgrade ALL Galaxy S10's to Android 10. Samsung says all are upgradable but it is up to the carrier to handle this. I got my phone in March 2019 and the last update was in Sept. 2019.  Big fail when you pay all this money.

Questions

 • Samsung

76

11

0

@ATTHelp Returned Phone for trade in issues

@ATTHelp I returned my old S8 phone for a trade in using the return packaging material provided by ATT thas was included with my new S20 phone that I received in the mail. ATT states their was no trade in started. I returned the phone in August under Tradeinoffer20 and I have not been given credit

Questions

 • Wireless Billing

38

1

0

want rid of dsl but you refuse to offer us anything?

you are wanting us to get rid of dsl but yall refuse to get us high speed internet

Questions

 • AT&T Internet Plans

28

1

0

How do I get a technician to show up?

My apartment recently got fiber internet upgrade and I signed up for it mid-November, I got a confirmation email with the 3 hour window for them to show up and they never showed up. Since then I have rescheduled 4 times and a technician still have not showed up, what the (Edited per community guide

Questions

 • AT&T Fiber Installation

26

1

0

changed phone to iphone 12 max pro but never got trade in label

I purchased new iphone 12 max pro & wanted to trade in my iPhone 8 for the "up to $700 credit promotion" but I never got my trade-in labels. I requested them twice online (including online chat 2x) and it's been already 3 weeks. Can't get anyone to help. Someone help me return my old phone so I

Questions

 • Wireless Account

20

1

0

Can my Huawei P20 Pro be upgraded to LTE?

I'm using my Huawei P20 Pro with Straight Talk (AT&T towers). The phone has dual SIM slots, only one is in use.  It appears the phone may be LTE capable, but is not currently compatible.  Is it possible to put a second SIM card in the phone that will make it LTE compatible?  This

Questions

 • Android

35

1

0

Trade in

I have been waiting for 3 months for packaging to send trade in. No package after 3 requests by phone and in store.  I was told I would get an email with instructions to print a label and take to UPS.  None arrived. I am beginning to feel as if this is intentional and you have no intentio

Questions

 • Other Phones & Devices

50

8

0

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