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Questions about Fiber

I want to switch to ATT from Spectrum, but I'm a bit on the hook. I have a couple of questions. 1) does the price of 80$ for the 1 gig plan go up after some time? 2) is there any installation fee? 3) can they keep my current Spectrum cable line intact so I can switch back if I have some iss

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126

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iPhone 11 (september 2019) BOGO, anyone else not getting their credits?

Hi! I did the BOGO with my upgrade on my existing line and added my friends line from verizon over to my plan, making her device the "free" one. I used to work for AT&T and am very familiar with the fact that it takes 2-3 billing cycles for the credits to hit your account and you will also receive a

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352

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Trade-in Question

My account states I can get an IPhone 15 for free by trading in my current phone. I went through all the steps before submitting my order.  Will I actually owe $0 and pay $0 monthly? Or will my monthly bill go higher? I'm just wondering if it's actually an even trade in, or if there will be hi

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180

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Upgraded a line, use the old SIM or new SIM?

Hello, I've recently upgraded one of my lines and purchased an iPhone 13 pro max with an installment plan. I received the phone yesterday without a new SIM card; it was odd since it came with an iPhone 12 purchase last year. But, I simply put my old SIM from the old phone and activated the new pho

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new modem router compatibility

hello, Im trying to look into a new modem router as I've experienced horrible connection issues for the past few years. I currently own the ATT Uverse 5268AC modem router. Ive had this modem router since 2016 and im finally deciding to pull the trigger and attempt to get a upgrade! The issues with m

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787

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Why is ATT making it so hard to trade in my iPhone?

TL;dr - Trading in my iPhone 13 Pro for a new iPhone 15 Pro with ATT has been a really confusing and drawn-out experience and I'm not sure why it's been so difficult, or what is going on on my particular case. Read on for all the details. ... A few weeks ago I saw a notice on att.com about trading

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220

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AT&T Next Up Installment Plans

I have a Galaxy Z Fold 3 and want to upgrade to a Galaxy Z Fold 4. I have AT&T Next Up, so I have the ability to upgrade my phone even though I haven't fully paid it off. If I turn in my Galaxy Z Fold 3, do I still have to keep making payments on it after I get my upgrade?

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23

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Can't enter IMEI for iPhone upgrade

I'm attempting to up my iPhone SE to an iPhone 15 Pro. On the Upgrade page, in the "Trade in and Save" section, I select "Trade in", and see a dialog for "Estimate your phone's trade-in value". I enter my IMEI, then click "Continue". But the next dialog says, in bold letters, "Skip IMEI entry" and t

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23

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Problem with Iphone 11 trade-in - wrong device recorded against my trade-in

I traded in an IPhone 11 Red phone for an IPhone 14 Pro in Feb 2023. I purchased the phone from an AT&T store and did the trade in via UPS. The initial trade-in offer was for $800 as evidenced by an initial 2 months of credit $44.46(2x800/36). The next credit was for $22.23. At around this time, I r

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37

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Email request to update mailbox - Is it a valid AT&T email?

Is the following an email from AT&T? I notice several English usage errors.  I have not clicked the link. Thanks, Rick Dear user

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40

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fixed wireless wants new gateway

Hello! I have fixed wireless using a Pace 5268AC gateway. I only have the internet. I don't have nor want TV anything and I don't use or have access to cable. So is there another gateway available to me?

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125

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Upgrade

help. I want to upgrade my prepaid to postpaid

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28

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Next Up NEVER ADDED and AT&T wont fix it!!!

Signed up for AT&T almost a year ago and it has been NOTHING BUT HEADACHES. At the time I signed up - I wanted Next Up, I even agreed to have it added to my account. I then had to contact AT&T every month as there were issues with my bill but I never noticed that Next Up wasn't on there.

Questions

368

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Fiber installation

My neighborhood just got marked with flags, it's been at least 3-4 weeks now and no ATT company has come yet, how long until they are going to start the underground fiber? any info would be much appreciated. Thanks!

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Suitable Router for Streaming & Question About Upgrading Internet Plan

I recently upgraded to a new router when the old one quit working (it was several years old and no longer supported by AT&T). New router is a BGW210.   I have decided to cancel my satellite TV service and go to streaming.  I currently have AT&T's basic internet plan.  Af

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153

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Switching plan, adding 2 new lines, adding 2 new phones

What are the steps I need to do to make the following happen? Switching plan, adding 2 new lines, adding 2 new phones AT&T Unlimited Your Way - 3 lines AT&T Unlimited Extra plan $50/mo: my current phone number on a new iPhone 15 256GB ($25/mo) (a plan switch for my phone number) AT&T

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Fiber Internet order has not been completed for over a week.

So the situation is a little complicated at this point and general customer service and their supervisors have been absolutely useless in helping. Tech support is slightly more helpful but also couldn't help. I was having intermittent issues with internet stability with the old Uverse internet wi

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377

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ATT landline upgrade to fiber and hardline loss

Hello, I am writing to you to try to understand a message my mother received regarding a fiber upgrade to her current phone service. The following message was sent to my mom: "AT&T has sent another letter saying if I don't let them install the fiber upgrade on my phone, I will lose internet ser

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switching phones with family

My daughter's phone is eligible for a trade in. I'd like to trade it for the newest 15 model and keep it for myself and give her my current 14 iphone.  How does this show up on our billing statement?  Will ATT catch that my number is now using the 15 and switch the payment plans?  (B

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91

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ATT - shamlessly scamming, preventing actual feedback, and generally terrible interface. adding things to my account I didnt order!Stop

First, this isn’t intended to be an “I’ll use every dollar I earn to short your company. Don’t care if it makes me destitute.” Aggressive writeup, this is a “Get it together” & “Fix you (Edited per community guidelines)” message    Two goals today for ATT: First, for context, here i

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