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Why is ATT making it so hard to trade in my iPhone?

TL;dr - Trading in my iPhone 13 Pro for a new iPhone 15 Pro with ATT has been a really confusing and drawn-out experience and I'm not sure why it's been so difficult, or what is going on on my particular case. Read on for all the details. ... A few weeks ago I saw a notice on att.com about trading

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Questions about Fiber

I want to switch to ATT from Spectrum, but I'm a bit on the hook. I have a couple of questions. 1) does the price of 80$ for the 1 gig plan go up after some time? 2) is there any installation fee? 3) can they keep my current Spectrum cable line intact so I can switch back if I have some iss

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Upgrade

help. I want to upgrade my prepaid to postpaid

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Problem with Iphone 11 trade-in - wrong device recorded against my trade-in

I traded in an IPhone 11 Red phone for an IPhone 14 Pro in Feb 2023. I purchased the phone from an AT&T store and did the trade in via UPS. The initial trade-in offer was for $800 as evidenced by an initial 2 months of credit $44.46(2x800/36). The next credit was for $22.23. At around this time, I r

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Fiber installation

My neighborhood just got marked with flags, it's been at least 3-4 weeks now and no ATT company has come yet, how long until they are going to start the underground fiber? any info would be much appreciated. Thanks!

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AT&T Next Up Installment Plans

I have a Galaxy Z Fold 3 and want to upgrade to a Galaxy Z Fold 4. I have AT&T Next Up, so I have the ability to upgrade my phone even though I haven't fully paid it off. If I turn in my Galaxy Z Fold 3, do I still have to keep making payments on it after I get my upgrade?

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Switching plan, adding 2 new lines, adding 2 new phones

What are the steps I need to do to make the following happen? Switching plan, adding 2 new lines, adding 2 new phones AT&T Unlimited Your Way - 3 lines AT&T Unlimited Extra plan $50/mo: my current phone number on a new iPhone 15 256GB ($25/mo) (a plan switch for my phone number) AT&T

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Suitable Router for Streaming & Question About Upgrading Internet Plan

I recently upgraded to a new router when the old one quit working (it was several years old and no longer supported by AT&T). New router is a BGW210.   I have decided to cancel my satellite TV service and go to streaming.  I currently have AT&T's basic internet plan.  Af

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Email request to update mailbox - Is it a valid AT&T email?

Is the following an email from AT&T? I notice several English usage errors.  I have not clicked the link. Thanks, Rick Dear user

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Next Up NEVER ADDED and AT&T wont fix it!!!

Signed up for AT&T almost a year ago and it has been NOTHING BUT HEADACHES. At the time I signed up - I wanted Next Up, I even agreed to have it added to my account. I then had to contact AT&T every month as there were issues with my bill but I never noticed that Next Up wasn't on there.

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320

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ATT - shamlessly scamming, preventing actual feedback, and generally terrible interface. adding things to my account I didnt order!Stop

First, this isn’t intended to be an “I’ll use every dollar I earn to short your company. Don’t care if it makes me destitute.” Aggressive writeup, this is a “Get it together” & “Fix you (Edited per community guidelines)” message    Two goals today for ATT: First, for context, here i

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Iphone 15 Pro no service after update

I performed a software update on my iPhone 15 pro this Saturday to version 17.1.2. After the update, I have not had cell service.  Luckily, I can still connect and perform calls over wifi.  When wifi is turned off, my service is displayed as SOS only/no service.  I have visited 3 ATT

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AT&T next up program

Are you able to switch from iPhone to Samsung with the next up plan upgrade?

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fixed wireless wants new gateway

Hello! I have fixed wireless using a Pace 5268AC gateway. I only have the internet. I don't have nor want TV anything and I don't use or have access to cable. So is there another gateway available to me?

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Fiber Internet order has not been completed for over a week.

So the situation is a little complicated at this point and general customer service and their supervisors have been absolutely useless in helping. Tech support is slightly more helpful but also couldn't help. I was having intermittent issues with internet stability with the old Uverse internet wi

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I want to be done with att

I’m not happy with customer services, prices or service!! I’ve already canceled my cable service after months of them trying to charge me for service that didn’t work!! I spent countless hours on the phone with customer service just to be lied over and over!! My phone and internet service constantly

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ATT landline upgrade to fiber and hardline loss

Hello, I am writing to you to try to understand a message my mother received regarding a fiber upgrade to her current phone service. The following message was sent to my mom: "AT&T has sent another letter saying if I don't let them install the fiber upgrade on my phone, I will lose internet ser

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ATT won’t honor IPhone 15 promo

I signed up with ATT on Wed and was told that I could get the IPhone 15 for “free”. I had to sign up for a three year contract and trade in my IPhone 12. I thought it was a good deal so agreed. I switched providers to ATT and activated my IPhone 12 to ATT. The rep said I had to wait until the next

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AT&T Help - Instructions for Trade-In Issues

@ATTHelp Can you please let the customers in this forum know what the appropriate course of action is when a customer sends a phone in to the Trade-In Department and the phones are either not received or are devalued for a reason that is refuted by documented evidence from the customer (e.g. crac

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My plan $300 per year prepaid - need new phone

I have a cracked screen A11 that works. I have a prepaid $300/year with 16gb/month data plan. I want to buy a phone from Samsung website, an A54. At&t says buy the phone from Samsung and order a sim card from At&t and I keep my phone number and all data will transfer to the new phone, data,

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