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Can Anyone Fix the UVerse App?

I have to login to the UVerse app every day.  In a previous post, I thought we had it fixed, but it only stays fixed until I turn my cellphone off and back on.I have cleared cache & data, stopped the app, uninstalled and reinstalled the app and made sure app is connected to DVR and phone used as a r

Questions

 • Watching U-verse TV

355

2

0

0

BYER BEWARE: AT&T $20 Promotional Scam

When I upgraded my DSL75 internet to Fiber 300, I was offered the promotional $20 discount for twelve months. My internet was accidentally cancelled by AT&T. I immediately called AT&T on the same day to reinstate my internet services. After the internet has been reinstated, I noticed that I

Questions

 • AT&T Fiber Account

22

1

0

DVR not wanting to register

The DVR is loading and playing tv channels, but the guide is showing "Nothing available" or "No information Available". We have already restarted it several times and rebooted the modem and all receivers. What do I do to get my DVR to acknowledge the recordings already saved or to get it to register

Questions

 • U-verse TV Equipment

27

1

0

Broadband Service is Not Available (Message ID: NAD-330X)

Broadband service is not available (Message ID: NAD-330X)The ARRIS NVG589 device could not connect to your Broadband service.This has occurred since the device has detected: VDSL (but IP-DSL was active previously).Please contact the AT&T Help Desk at 1-800-288-2020.Hi! I've tried contacting customer

Questions

 • AT&T Internet Installation

3.1K

2

0

0

Customer Service Fraud

Please explain to me how you allow someone to open up 11 different accounts under Jamila Taylor, without it being flagged after the 3rd use of the name with multiple addresses. I would like all charges dismissed and my name discontinue with your company, yes I filled out your fraud packet and sent i

Questions

 • U-verse TV Account

105

2

0

frequent dropped service

I have been having a problem where frequently (3-5 times per day) my television and internet services will completely disconnect at random. It will reset itself and come back online within a couple of minutes, but it has become a frustration. I am wondering if there is anything that I can do with

Questions

 • AT&T Internet Equipment

54

2

0

Free HBO with wireless plan

I purchased the unlimited plus elite package and for two weeks now I have been trying to figure out how to login in and watch on the HBO Go app. Any help is greatly appreciated as to the suggested guidelines on At&t site are not helping.

Questions

 • Account Features

59

1

hd picture quality terrible.

Thought maybe someone in the community maybe able to help since 27 att techs could not or would not. I have Uverse service with the hd and on all channels I get what looks like a strobing effect on anything dark on the screen. The nights sky, dark suits, even dark hair. When you get closer to the tv

Questions

 • U-verse TV Equipment

1.5K

7

0

0

ATT Wifi Keeps dropping from TV, Smart Plugs

I am having issues with the ATT Wifi Service in my apartment dropping the connection with different devices in my home. Among many other issues we've had with ATT, I've had trouble setting up my smart plugs that connect to Alexa. I've never had a problem with my plugs before with my previous interne

Questions

 • AT&T Internet Equipment

100

2

0

Billing continued after cancelling account

Cancelled account and got new billing cycle now owe 300. Called over 10x same excuse and answer every time what else can I do I'm now in collections and they won't stop calling I refuse to pay for services I didn't use !

Questions

 • U-verse TV Account

186

2

0

0

Can't get Uverse back?

Trying to see if any techs/experts out there can tell me why I can't get uverse back. I had uverse from 2010 to 2016 with no problems. Family wanted faster internet so we switched everything to TWC. Have had TWC for about 10months. Love our fast internet and phone service but most of the family want

Questions

 • U-verse TV Equipment

293

2

0

0

HBO Max Login with Unlimited Plus

I have spent the morning working on trying to log into HBO Max (which the virtual support said my plan was eligible for) and I have had no luck. I have tried on my phone and computer and I know my login works because I was able to sign into myATT. Whenever I put my log in information in, it says   "

Questions

 • HBO Max Login & Installation

404

1

0

HBO MAX on my TV

Hello. Wondering if anyone knows how to watch HBO MAX on my tv? For the life of me I have no idea and I was hoping to watch Godzilla Vs. King Kong. Any information would be greatly appreciated.

Questions

 • Watching HBO Max

107

4

0

New Install - Uverse Equipment Low Quality?

Switched to Uverse the other day (haven't had it since about 2013), but feel as though the equipment we received is extremely dated.  It seems as though this equipment is worse than what we had 6 years ago.  Do I have up-to-date equipment?  Should I be requesting something else.Things I've seen so f

Questions

 • U-verse TV Equipment

366

1

0

0

U-verse.com Live TV Viewing Issues

I've been watching or trying to watch some of the channels on Uverse.com under the Live TV page and most of them work ok except for HGTV that I've found so far.The video quality of the HGTV stream gets worse by the day it keeps pixelating no matter what browser I use. It's extremely frustrating and

Questions

 • Watching U-verse TV

370

1

0

0

The question that no one at ATT can answer - what is installed when moving from 50 Mbps to 100 Mbps internet?

For anyone that has followed my recent bill and service rant on the TV forum you know that I have a modem/gateway that was installed less than two years ago to provide 50 Mbps internet speed. Now, with the update that seems to be in progress - more to follow in part 4 of my rant series - I am moving

Questions

 • AT&T Internet Installation

492

3

0

Worst company

AT&T is the worst and has the worst customer service I've ever experienced. I returned cable and internet equipment, which I have a receipt for, and they are still charging me for unreturned equipment and reported it to the credit bureaus.  I disputed the debt and they are doing nothing bu

Questions

 • AT&T Internet Equipment

40

4

0

Repeated "system unavailable" errors on DVR

About 3 or 4 months ago, I began having constant problems trying to schedule recordings. Whether I am in the guide or have selected a program and brought up the info screen, when I try to hit the record button I get a message saying "system currently unavailable, please try again later."  Eith

Questions

 • U-verse TV Equipment

136

12

0

Can I use Netgear with the wireless TV receivers?

Long story short: I originally logged into the Cisco VEN501 and used that for the TV and a few other devices, but now I can't seem to login even after I reset the device. So, I wanted to know if I could use my Netgear (WNDR4300) router in place of the Cisco to use the 5G band for the TV receiver and

Questions

 • AT&T Internet Equipment

526

5

0

0

Poor service

I’m not happy with my U-verse service. I lose my service every single time something happens in the box in my neighbor’s backyard. No Phone, Internet, and TV. And it takes days before they come out to look at it. This last time, Spectrum cut my wire putting in a wire of their own. So I had to get a

Questions

 • AT&T Fiber Equipment

111

5

0

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