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Unable to get to http://192.168.1.254/

Hi, I am unable to get to my router to change the settings. The IP address, http://192.168.1.254/ does not resolve. Please advise. Edward

Questions

 • AT&T Internet Account

132

4

0

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Unlock device/ Bill assistance

Hi, I have been trying to unlock my previous phone through AT&T unlock device online but it keeps telling me that I have to pay off the device first. Error message: "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48 hours

Questions

 • Device Features

244

2

0

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I can't create Online account...

Access Denied You don't have permission to access https://signin.att.com/ [EDITED per Community Guidelines]

Questions

 • Wireless Account

55

3

0

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Cannot log in on Roku

Although I can log in properly on my iPhone and iPad, when I try to log in on my TV with a new(ish) Roku, the “person” icon at the top left of the screen does not show the 3 people that I see properly on the iPad/iPhone; it just takes me to a page showing closed captions, help, do not sell, privacy,

Questions

 • HBO Max Login & Installation

103

3

0

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Trying to unlock a paid off phone that system thinks is not yet paid off.

I would like to be able to activate this device again, it has not had active service for some time. I saw a forum post from several years ago here where another user faced the same problem. The model number is SM-G889A which translates to a Galaxy XCover FieldPro, I am not sure if I should post the

Questions

 • Device Features

76

2

0

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Account Transfer Acceptance Error Code: Enter a Social Security Number that isn't the same as the requestor. (TBWLSA-016)

Has anyone ever actually successfully completed a account transfer? Does anyone know how to work through this error code? (TBWLSA-016)?

Questions

 • Account Features

221

1

0

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How can I stop robocalls to my parents phone?

My elderly parents do not have and cannot afford caller id. They are getting >25 calls from “Amazon “ customer service. They don’t have internet or Amazon. How can we stop this?

Questions

 • AT&T Phone Features

411

8

0

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Problems with connection

Is there service down in Petal, MS

Questions

 • AT&T Fiber Account

61

3

0

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Deleted calls

How can I get the original call and text log from last billing cycle, I think my son had deleted text and calls from the AT&T app. Is there a way to retrieve the deleted calls and text logs?

Questions

 • Wireless Account

57

1

0

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Phone suspended; paid past due; payment not showing & phones still spnd

Hello. So my phones got suspended yesterday due to past due balance. I just paid my past due balance about a hour ago. For one it’s not even reflecting in my balance, the balance is still the same with the same past due amount. Second, my phones are still off. Obviously, considering the payment isn’

Questions

 • Wireless Account

170

4

0

Accepted Solution

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Multiple forms of payment

I am trying to order an Apple Watch and iPhone with new service to finish Xmas shopping!! I have two ATT promotion gift cards- is there any way to add both towards payment and then my credit card info for remaining balance? I’m having the hardest time trying to do it. PLEASE HELP!! Thank you so much

Questions

 • Phone & Device Upgrades

90

3

0

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Device Unlock Issues

I am not an at&t customer but I do have an at&t smartphone that I won through a work app called Motorola Insiders. At the time I received the phone, I requested a device unlock and it was approved but everytime I tried to enter I the unlock code it would say it was invalid. I requested the

Questions

 • Tones, Games, Videos, More...

61

5

0

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I kept connects 3G rather than 4G

I'm using Lg V50s thinq. Prepaid sim for 15gb, $40 plan. The plan suppose to connect to 4g but my phone keeps connect to 3G. And when I try to add the Apn setting and restart the phone, the message of  "Your attempt to connect to data service was unsuccessful". So when I went to the At&am

Questions

 • Android

108

2

0

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Transfer of Billing Responsibility

So I am moving off my my dad’s plan because he is switching carriers, but I want to keep my phone/line with AT&T. He went through the process on the app transferring it to me, which I received the email and followed the link to accept the transfer. I am a secondary account owner on my dad’s acco

Questions

 • Wireless Billing

957

1

0

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Kindle Paperwhite will not recognize AT&T password

My sister just got a kindle paperwhite 10th generation 32 gb. Trying to set it up. It finds her AT&T wireless network, but when she enters the password it says that it's wrong, even though every other device she has operates using that same password. I've walked her through every settings issue

Questions

 • Other Phones & Devices

36

1

0

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order cancelled

I was trying to order a tablet online but they canceled the order due to them not being able to verify my identity even though nothing was different from my previous orders. So I went into an AT&T store to place the order and verified my identity with someone over the phone but the order was sti

Questions

 • Other Phones & Devices

67

1

0

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Bogus Missed Call List

I have a BL102-3 cordless phone. I already returned one because I thought it was defective but the new one does the same thing. I get "missed calls" 24 hours a day at times when there were clearly no calls coming in. Nobody at AT&T has figured out how to fix this. Might it be a setting?

Questions

 • AT&T Phone Features

170

9

0

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Installment Plan for Free Device

Earlier this year my husband and I did buy one Samsung Watch get another free if we added a new line. I recently looked at my bill and noticed we are still being charged for the other watch's installment plan. Has anyone else had that issue and was At&t able to address it?

Questions

 • Wireless Billing

122

1

0

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Will a 128GB microSDXC card work properly in a 32GB AT&T Radiant Max?

My 32GB AT&T Radiant Max phone comes with at SIM card but the micro SD card slot is empty. Will a 128GB microSDXC card work properly in a 32GB AT&T Radiant Max? There is only one empty space.  I don't know how else I could up the memory to 128GB.

Questions

 • Android

255

4

0

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Cutting Out My Uverse TV Service

If I have UVerse TV disconnected, can I return the PACE 5268 gateway (router) along with two receivers (one for a small non-internet ready TV with a coax only antenna connection, and the other with a DVR?)  I'm mostly watching streaming channels through Roku.  Are there routers or adapters for TVs w

Questions

 • U-verse TV Equipment

76

1

0

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