I need clarification on Charges when using an AT&T International Day Pass on my iPhone 14's 1st eSIM, plus a separate Local-Country Service on its 2nd eSIM.I'll have the AT&T Int'l Day Pass on my 1st eSIM line when I travel to Italy this coming month. I plan to use the 2nd eSIM line to get a

I am currently traveling abroad and I purchased a sim card i cannot use with my phone. my phone should be unlocked because I paid it off but when I use the att tool to make sure its unlocked with my imei number it says the phone is locked to another account, perhaps my prepaid account? 

Hello, I've recently upgraded one of my lines and purchased an iPhone 13 pro max with an installment plan. I received the phone yesterday without a new SIM card; it was odd since it came with an iPhone 12 purchase last year. But, I simply put my old SIM from the old phone and activated the new pho

Cannot figure out how to get to a human using the customer service numbers. Hoping for some help here. Here's the background: I'm switching to ATT prepaid from Cricket using a new unlocked pixel 4a I just bought.  I ordered and received a SIM card from ATT in the mail that has my old phone

I was given a locked Galaxy S-21 that is locked. The phone is more than likely not paid for or I don't think this person would have given it to me. Lol My question is:  can I use a at&t prepaid SIM in it?  8 don't want to buy a SIM and then it not work because it's on some list or so

I had my phone with AT&T & my father set up the account. he has passed now, so i don't know my account number or the email he used. I can't submit an unlock request online, and customer service either runs me in circles or straight up hangs up on me. I know my phone number that is no longer

I just recently moved to the US and have an unlocked (open line) S22 Ultra. Why does a post paid AT&T sim doesn't work? how can I fix this issue?  Thank you for advance answers.

Hello, I paid $300 for 12-month prepaid plan, they delivered sim kit on Friday 7/14. I also received the text with link to activate device, after input ICCID, IMEI plus service zip code, I got the message “we are working on our system right now. Give us some times and try again later”. I kept trying

I've been using this phone since it came out and today after putting my phone down for a few hours I saw this message. I removed sim card, battery, rebooted many times and it keeps saying the same thing.  As far as I know the other phones on the account are working but this one isn't for some

Does the unlimited one-year prepaid plan ($300) available with eSIM? And I’m switching from different company. Can I maintain the previous phone number with this plan?

I feel honestly as if i have worked harder to keep atts service rather than be appreciated and retained by att. It feels almost as if att just doesnt want my business and i couldn't begin to think why. As i stated the the information provided from your records is what i used to get my calculat

Hi, My phone won't connect to AT&T network when coming back from a foreign trip. I need to remove AT&T SIM card, power cycle the phone, re-insert the card and then it will connect back. Same ritual with my wife's device. Both Pixels, unlocked. Why is this happening and can it be fixed

I recently purchased a prepaid att phone second hand at a yard sale problem is it says network locked upon entering my sim card (and apparently my sim isn't on att network)  what can I do to get it unlocked to use with my sim card 

I have an AT&T eSIM for my US number Will be using a Physical SIM for a local UK number Want to activate the Phyical SIM when in the UK and disable ( not delete) my US eSIM.    Then when I am back in the US enable my eSIM again.    So how to a switch back and forth on the

We got a replacement watch and need to activate/replace the current "active" watch on our account. I backed up the old watch and reset it, removing the Mobile Account from it as well (we have to return the old watch). Upon connecting the new watch to the phone, I cannot activate it on the account (i

Hello, someone could help me, I bought my google pixel 4 xl by amazon butsupposedly the seller was unlocked and I got blocked, I am from Colombia andthe company that is associated with the phone is AT&T and I cannot unlock itbecause it tells me that I have payments pending, someone would be very

I had fixed wireless internet installed at home last weekend. It still does not work. Tech support tells me the problem is the sim card and antenna are not activated. Tech Support was to check it yesterday and resolve (through a chat with Jenny). I never received a confirmation email from them as I

How do I go about getting a new Sim Card for a new phone, and getting a new prepaid phone plan?

I currently have an older phone with a regular sized SIM card on a GoPhone account. I just ordered a new phone that came with a microSIM card. How can I transfer the phone number to the new phone? Can I just call AT&T and have them update the SIM card associated with this number? Do I need to look i

I recently ran over my phone with the mower and destroyed the phone and sim card. I got a new phone, same phone I had, Nokia G20, do I have to go buy a new sim card or can I do the eSim?