Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (8.7K)

Relevance
Att rewards center

When I try to claim me reward, I get the following message- \We're sorry We are not able to locate your information. Please try again.I am not able to get anyone on the helpline number given

Questions

 • More AT&T PREPAID Discussions

21

1

Prepaid stopped charging bills to my bank.

I am out of the U.S. since March 2020 due to COVID-19, and I need help with some problems. I used to make payment ($40.59) for Prepaid refill through the Bank of America app. However, AT&T one day just stopped charging bills for the plan, and therefore I haven't payed for the plan since Jan

Questions

 • Account & Usage

12

1

0

Was there a fiber line cut yesterday in New Orleans?

My IT people are telling my organization (of over 30K people) that the reason our network was all jacked up yesterday is because of a fiber line being accidentally cut yesterday in New Orleans. I searched high and low but found no reports of this. Is there a definitive way to prove this did not happ

Questions

 • AT&T Fiber Equipment

29

1

0

My turn in phone cannot be found

My turn in phone cannot be found - I turned in my old iPhone for the new iPhone and never received the bill credits. The local store manager took the phone, transferred the information and said he would send it back for the bill credits. Here we are six months later and I’m finally told after no les

Questions

 • Apple

18

3

0

Upgrade

How can I check upgrade eligibility for my cell phone lines?

Questions

 • Phone & Device Upgrades

14

1

0

$100 VISA Card reward

I switched my internet service to AT&T Fiber cable internet in Mar. and Never received the reward.Where should I contact?

Questions

 • AT&T Fiber Installation

21

1

0

Unlimited plan

I am an At&T customer and I had unlimited lte for 34.99. I can’t find the plan anymore please assist

Questions

 • Other Phones & Devices

51

1

0

Over billing

Why didn’t billing read notes in our account? We have been calling and resolving the issue since July but still billed us for a phone we returned because it was defective.

Questions

 • Wireless Billing

28

3

0

25 cents plan issue

I switched to 25 cents plan a week ago. I don't know why I can't receive calls or call others. Same with the text. It didn't say to pay in advance, nor did it say how much to pay. It should have said in the description instead of charging the old plan price and paralyzing my phone. If it needs to pa

Questions

 • Plans & Features

32

1

0

iPhone 11 is a brick when visiting Austin Texas.

My wife and I visited Austin, Texas last Friday to meet up with our niece. Both of your phones started displaying 5gE service. Our phones were useless while that was displayed. Siri was non-existent. I couldn't get the maps app to find my locations. I felt totally abandoned. A few miles south of Aus

Questions

 • Apple

15

1

0

Closed

iPhone promotion for half off

I was charged full price for my iPhone 11 that was being promoted for half off if you added a line or started an account. I added a line when I purchased my iPhone11 in October 2020. I have noticed that I was charged full price instead of the promotion price. I need my bill credit for this

Questions

 • Account Features

14

1

0

Dropped AT&T cell signal

One month after I agreed to a 3 year contract and purchased four iPhone X’s some work happened on a nearby tower and service was cut off to my area/town.  I’ve been fighting this over a year and explaining that we can not get a reliable signal anymore.  I was told they changed the direction of the s

Questions

 • Other Phones & Devices

12

0

0

Waiting on Technician

Why are technicians allowed to cancel your appointment, that you have taken off work and waited all day for, and not give you a proper notice or rescheduling?   I have had this happen to me twice and when I call customer support they tell me that the appointment was canceled.  I’m then re

Questions

 • AT&T Internet Equipment

20

1

0

Terrible upload speeds

Why does at&t have such a terrible upload speed...this is just outside of Washington DC.

Questions

 • Network Coverage

14

3

0

Upgraded Wireless for Billing Credits

In November 2020, We did two wireless phone upgrades within the ATT app and in my ATT account. Sent in our phones per the agent instructions using the USPS returned equipment address as given to me in an email.  The process was a wait for three billing cycles, now into the 5 months, I called A

Questions

 • Phone & Device Upgrades

17

2

0

Looking to get Bundled Services Installed; Slightly outside of service area

I'm looking to get bundled residential services, however my address reports it is outside of the service area. However, 4 houses down the internet is offered. This house is under half a mile away, so I believe adding service for myself and the 3 other houses is very plausible. What are the options f

Questions

 • AT&T Fiber Installation

15

3

0

cant make calls,I try, 4g drops, full service bars become no service symbol says out of service area

I will bullet this to make it as easy as possible *4G(and only 4G) stopped working yesterday *software update and/or APN settings fixed that *top bar shows full service bars and 4G *internet works from 4g wireless and texting works as well*upon making a call 4G vanishes as does the internet that com

Questions

 • Android

2K

4

0

0

10gbs Data extra?

Hello I'm wondering if AT&T are still applying the 10gbs of Data for plans 25.00 & up?

Questions

 • Plans & Features

14

1

0

No service with full bars

My plan is on until the 16 and it went out today

Questions

 • More AT&T PREPAID Discussions

13

1

0

Service Line outage/down problem

Omaha Tx 75571-West 3rd Street was struck by severe wind/Tornado 04/24/2020 approx 9pm! The AT&T phone/internet is down on the ground in multiple locations and hanging low across peoples yards and driveways in other place from the 200-500 blocks of west 3rd Street! Please come fix and clear the line

Questions

 • AT&T Internet Equipment

21

1

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.