Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (795)

Relevance
$1 or $2 a day plans

Cannot change my plan either on line or via 611 I am only offered smart phone plans. Why is this so? Why can't I self serve changing this option? You may offer to speak with a customer service rep but having waited on hold for hours for the last several months to change the plan I capitulate to just

Questions

 • Plans & Features

152

3

0

Credence Debt Collector

Hello. A month or so ago I received a letter from Credence Debt Collections. The letter advised that I had an outstanding bill with ATT uverse which has gone to collections. To my knowledge I have never had an acocunt with ATT for anything. Additionally, my first name is spelled slightly wrong on th

Questions

 • U-verse TV Account

2.1K

1

0

0

Trade in

I have been waiting for 3 months for packaging to send trade in. No package after 3 requests by phone and in store.  I was told I would get an email with instructions to print a label and take to UPS.  None arrived. I am beginning to feel as if this is intentional and you have no intentio

Questions

 • Other Phones & Devices

118

9

0

Internet Support at AT&T is horrific plus they have a idiot of a Chat with Virtual (Edited)istance that darn thing knows nothing!

I've been an AT&T customer since 1975 45 years that a long time for us old folks. I had the old rotary phones they would provide to their customers and I still have the same number. Now I only have Home Phone and Internet. That's enough. A few years back I had them do something my son helped them be

Questions

 • AT&T Internet Account

91

1

0

iphone_trade_in

hi I did my iPhone 12pro max trade in with 13promax ,I send my device to AT&T return center around Dec 6th,2021 , 6 month before. and i still don't get any credit in my account, I call every month to AT&T for this solution, for first 3 month from Dec to march they said they don't find device

Questions

 • Phone & Device Upgrades

98

13

Sp@m texts

Is AT&T ever going to create an effective filter for SMS sp@m? I've been told that no mobile provider has one. At this point I'd even pay for one.

Questions

 • Data & Messaging Features, Internet Tethering

7

0

0

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

 • Wireless Account

48

4

Horrible Service

Service is starting to become unbearable. Feels like I'm throttled 100% of the time(even after starting a new month), I can barely watch a youtube video anymore. Your service "stream saver" is no longer accessible anywhere. The 22gb limit was removed from my plan without notification & now you h

Questions

 • Plans & Features

50

2

0

Customer service

On 2/2, I received a voice message from AT&T stating my bill was due. I called to find out why I had never received the email as I had enrolled in paperless billing in October 2014. Since then, I had been receiving my monthly email bill until February, When I spoke to the rep, he could not figure ou

Questions

 • U-verse TV Account

353

2

0

0

AT&T refuses to stand by their offer

I too was given an offer, not only once, but twice. First offer was in July, our service was suspended, we called they refused to apply the discount stating it was expired (no expiration date was on the original message). We ended up paying the total amount due to restore our service, as cell phones

Questions

 • Wireless Billing

1.2K

1

0

SWITCHING FROM VERIZON

I had an in home rep come and switch me from Verizon to AT&T. Rep stated we would received $1390.00 to help pay for our last Verizon bill. Its been 3 months and nothing. I have tried calling and texting the rep (Victoria) SEVERAL times with no response. I called the main line and no one has any

Questions

 • Wireless Account

38

1

0

BOGO

1 I have been heard of the BOGO promotion, and If I want to cancel one of my 3 lines, to add the BOGO, that line has no contract and is being payed off, now, if I can keep the same number that would be a plus, Come on "Experts" Is allowed? I come up with this thought while I was in the bathroom... S

Questions

 • Wireless Account

132

2

0

0

Received Call that I have been selected to receive an iPhone X from the Customer Loyalty Department

Hello, I received a call today stating that I was eligible for an iPhone X from the Customer Loyalty Department.  There was a lot of background noise,  and so I thought it was a scam call. They asked me for my password on my account and I gave them the wrong one on purpose.  I just wanted to let peo

Questions

 • Wireless Account

173

1

0

0

SCAMMED BY ATT PROMO

IN April we were told by adding another line we could get BOGO FREE phones, so after talking with an agent I bought them. I have had to talk to CS AGENT for 6 months chasing the right credit, think I have only gotten full credit once? they now say we had to bundle for the promo. that was never told

Questions

 • Phone & Device Upgrades

146

2

trade in credit

I traded in my iphone 8 back in November 2019 for an iphone 11. Was told I would receive a trade in credit of $160. I have never received. I have made several calls and sent several emails. I am told my phone was received by ATT on December 3. I am always told"We don't know what happened

Questions

 • Wireless Account

130

2

No Credit for iphone 7 trade in offer

I am  very disappointed with AT&T .   Certainly, I will tell all my friends to stay away with AT&T scam.    In Sept -2016, AT&T surfaced a promotion, "customers who trades in their Iphone 6, Iphone 6 Plus, iPhone 6s or iPhone 6s Plus that's in working condition they can get an iPhone 7 32 GB free af

Questions

 • Wireless Billing

1K

3

0

0

A scam number know my last 4 of bank account?

I just received a message from a number 93639452 it says AT&T Free Msg: To make a payment now for your balance of $148.61 using your bank account ending in xxxx, reply 1. For more payment options, reply 2. There is no need to call. This seems a scam to me.. and it knows my last 4 of the ban

Questions

 • Wireless Account

83

1

0

Horrible service.

I have been try'n to get my account corrected since I first opened it in back in April. The store rep wasn't able to set up the plan so he made a "fake one" and requested that I contact phone support to fix it... Since then it has been an uphill battle to get everything corrected. I have spent

Questions

 • Wireless Account

43

3

0

Additional AT&T rep who arrived as my Fiber Technician was installing internet?? Scam?

So I had fiber installed in my house yesterday, shortly after my technician arrived, a second supposed AT&T employee arrived to help me set up my account and explain the features of my internet.  At the end of the explanation he asked If I was interested in getting wireless phone services as well. 

Questions

 • Wireless Account

161

1

0

0

Why does ATT allow their customers to be scammed?

6 weeks ago after talking to customer service I was asked if I would listen to an offer from an ATT partner, wasn't sure what that meant so I said ok. Transferred to a third-party vendor who offered me some free channels. She said that I could get all of the other channels that I didn't already have

Questions

 • Wireless Billing

729

1

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.