Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (4.7K)

Relevance

Accepted Solution

Official Solution

Transfer Photos off Samsung Note9 HELP ATT

I need to transfer over 48,000 photos to an external hard drive, a huge USB or several. From my Galaxy note9 . Wireless and Hotspot are too slow - will take weeks!  Will ATT store do this as I got new phone from them? Do they have the capability? Give me other suggestions.  I went to Walg

Questions

109

9

0

Accepted Solution

Official Solution

Not all of my media transferred to my new phone, but I don't want to lose it.

I hope this isn't a stupid question, but I just wanted to check before I went through with anything. I recently got the new Samsung S22 Ultra. I used Smart Switch to transfer all my data from the old phone to the new, but for whatever reason some of my photos and videos did not transfer. These are p

Questions

96

1

0

Accepted Solution

Official Solution

New to AT&T

I signed up for AT&T several days ago. They set me up with the Samsaung Z fold3 and a unlimited data plan. Today I received a warning that I have used up all of my 2gb of my 2gb data. I went to my account on line and it says 0gbs with 28 days left. I couldn't get a live person on the phone. I w

Questions

316

5

0

Accepted Solution

Official Solution

S21 Ultra 512GB Variant (Back ordered)

When I first ordered this phone, it's estimated ship date was September. I cancelled the order. I checked back on AT&T's website and found that on the 7th of April, the estimated ship date was April 21st - 28th.I re-ordered. That date has obviously come and gone, and as of last night, the es

Questions

2.2K

20

0

Accepted Solution

Official Solution

Samsung Screen Protector Replacement Promotion

Does Galaxy Z Fold 3 purchase from AT&T eligible for Samsung screen protector promotion? https://www.samsung.com/us/support/service/z-screen-protector-promo/ The Promotion applies only to Samsung ELIGIBLE devices that were purchased in the United States from SEA or SEA’s authorized distri

Questions

271

1

0

Accepted Solution

Official Solution

Samsung Note 20 ultra 5g software update

So with all the talk of the new upgrade I check my phone and I am still running Android 10, why haven't I had any updates in years?

Questions

966

4

0

Accepted Solution

Official Solution

Galaxy watch 4 numbersync issue

I just got the Samsung Galaxy watch 4 classic. Using a Samsung Galaxy S20 FE 5g phone. I also cannot connect the number sync.  I get an error on the watch Sd-Sdk-200 and a Pd-sdk-system_error on my phone.  I have tried turning off the VPN, uninstalled, reinstalled, unpaired, paired, turn

Questions

1.1K

7

0

Accepted Solution

Official Solution

voicemail transcription available?

I had premium visual voicemail(message transcription) at my last provider. Can't seem to find it here on att

Questions

138

3

0

Accepted Solution

Official Solution

I'm looking to enable call recording

Hello all, I'm trying to enable call recording on my Samsung galaxy note20 ultra 5G. I've exhausted all methods presented thus far by way of enabling it in the phone app, both in call and not in call for unknown numbers, but there simply isn't an option. I live in south carolina (which is a one part

Questions

179

1

0

Accepted Solution

Official Solution

S23 ultra trade in ($1000)

Hello, I recently got the s23 ultra in att corporate store. At the time the deal was too good to pass up $5 and some change for the ultra with qualifying trade in (I have multiple phones that qualified). I had already been looking elsewhere and the 1k offer for trade in was hard to refuse. I asked t

Questions

1.1K

6

0

Accepted Solution

Official Solution

Visual voice mail doesn't show voice mail text

Visual voice mail used to transcribe your messages, I haven't seen that in almost a year. I've got an S20 Ultra on FirstNet.

Questions

1.2K

7

0

Accepted Solution

Official Solution

Samsung Galaxy A72 Compatibility With AT&T

Hello, I was thinking about buying a Samsung Galaxy A72. I'm having a problem with my location where I can only use AT&T, so I have to make sure that it'll work. Before I have bought a Samsung Galaxy A21, and as it was Verizon it didn't have a signal. I was also wondering if it was unlocked it w

Questions

909

6

0

Accepted Solution

Official Solution

Video Call S22 Ultra

Ever since I traded in my S20 for the S22 Ultra I have not been able to make Video calls. I made sure it's enable and everything. Does anyone know how to solve this? MY dad still has the S20 and he is on my plan. But I can't Video call him anymore, but he's able to call other people.

Questions

119

1

0

Accepted Solution

Official Solution

Software update

My Samsung S7 edge is stuck with November 2018 update. I tried updating but i always get 'software up to date ' in which i logged in to AT&T website, the latest is of December 2019. Please, help.

Questions

144

1

0

Accepted Solution

Official Solution

Galaxy S4 on AT&T?

I've had an AT&T cell phone account for over a decade, for a cheep flip phone.   I've always been into tech, but never was interested in a smart phone until last year, when I purchased my Samsung SM-J260A for  $62 USD.  I'm enjoying it, and expected it to meet my requiremen

Questions

484

6

0

Accepted Solution

Official Solution

Android 5.1.1 update for Galaxy S6 Edge

Hi, Any word on when the S6 versions will be updated to 5.1.1? I could use the battery improvements to last a work day without being connected to the charger. thanks,

Questions

32.4K

264

0

0

Accepted Solution

Official Solution

The sim card is not working

have a Fold 3 phone, the phone I bought from the United States, there was a SIM card bearing the address of your company, when I inserted the SIM card of my country, it asked me for a confirmation code, I contacted Samsung and they told me that you must write to AT&T

Questions

1.6K

1

Accepted Solution

Official Solution

Recording Calls

I have a Samsung Galaxy S22, and in all of my research it's easy to enable recording calls on this phone, however for me the option just isn't where it should be. I now think AT&T has restricted the ability to do this, and I don't know why.

Questions

841

6

0

Accepted Solution

Official Solution

How to update an unlocked samsung to be compatible with wifi calling?

I have a model an unlocked Galaxy S20+ 5G (G986U1), which according to this(https://www.att.com/idpassets/images/support/wireless/Service-Capabilities-Unlocked-Devices-ATT-Network.pdf), is capable of using wifi calling when unlocked if it has a software update. The wifi calling option is simply not

Questions

83

1

0

Accepted Solution

Official Solution

Samsung Galaxy S23 Ultra AT&T Unlocked not getting Software Updates

So I have Unlocked AT&T Samsung Galaxy S23 Ultra, and im using it in Mexico on the Telcel network, and im not getting any Software Updates, why is that? Will I get one yet? The latest version my phone has is the February Security Patch...

Questions

434

5

0

Not finding what you're looking for?