Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.8K)

Relevance

Accepted Solution

Official Solution

I moved to a new city & want to change my area code & ph#. How do I do this?

I'm really worried about losing data such as my text msg history/groups, apps, etc. When I change ph#s, will my phone look the same and contain all the same information/apps/contacts/photos, etc?  (I have an iPhone XR if that makes a difference). Is there any reason I should NOT do this exc

Questions

 • Account Features

233

1

0

Accepted Solution

Official Solution

Prepaid Renewal Problem

My prepaid phone is expiring and I need to renew it for a year. Last renewal I paid 10 dollars for 100 minutes, which are good for an entire year. I just renewed on the ATT website for 10 dollars but the minutes expire in one month. I only use this phone very little for emergencies so only a very sm

Questions

 • More AT&T PREPAID Discussions

40

1

0

Accepted Solution

Official Solution

AT&T WHO PAYS FOR THE WEEKEND PLUMBER BILL THAT IS DOUBLE THE WEEKDAY RATE? FOR THE LINE THAT YOU CUT??

ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.

Questions

 • AT&T Fiber Installation

232

6

0

Accepted Solution

Official Solution

Severe static on phone line 2 with new u-verse dsl modem

The old AT&T u-verse dsl modem/router (silver, 2-Wire xxx type) failed after many years.So they gave me a new, smaller black dsl modem recently.When the telephone line is plugged in (for u-verse phone service) on phone line 1, it causes massive static on the 2nd phone line in the house (MagicJack, r

Questions

 • AT&T Phone Features

1.7K

2

0

0

Accepted Solution

Official Solution

undelivered text messages

Does anyone else have a problem with text messages not being delivered because they have a metal roof?

Questions

 • Data & Messaging Features, Internet Tethering

184

5

0

Accepted Solution

Official Solution

Cannot log into account to cancel my service

I recently got a last minute deployment and need to cancel my service and have my phone unlocked so that I can buy a local line and talk to my family. Every time I to log into my account it says "An error occurred while processing your request." I have tried using different browsers and they all dir

Questions

 • Online Account Access

241

21

0

Accepted Solution

Official Solution

Track Your Lost or Stolen Phone – We Have You Covered

Find Your Phone Losing your device is everyone’s worst nightmare. We have information below that will help you: Find Your Device Suspend Your Device Report it to us Find Your Phone This is a great way to find your device if you misplaced it. If you believe your device was stolen, pleas

Questions

 • Account Features

6.7K

3

0

0

Accepted Solution

Official Solution

ATT landline not able complete calls to T-Mobile phone.

I been using my landline since ATT landline since 1960 with the same phone number recently I been calling 2 T-Mobile phone numbers. Until now I can't complete my calls my phone just rings forever with no connection. I can receive calls from the T-mobile user OK. I need help to correct this issue.

Questions

 • AT&T Phone Equipment

337

8

Accepted Solution

Official Solution

Request Number for Unlocking Phone Missing!!!

I cannot locate the request number for unlocking my phone. I tried requesting a new unlock but I get this notification: "Looks like we're already processing a request for this IMEI. Check your request status for more info." However, I never got an email with a request number. I have been stuck for a

Questions

 • Wireless Account

239

2

0

Accepted Solution

Official Solution

Landline phone says check tel line

my cordless phone says check tel line, plug in regular phone still no dial tone. ive unplugged and plugged the lines in and still nothing. If anyone can help with this id really appreciate your time :-) Mahalo,Cheryl S.

Questions

 • AT&T Phone Equipment

3.2K

1

0

Accepted Solution

Official Solution

Two Phones Lines Falsely Reported Stolen

I have 4 lines under my account, and 2 of the lines weren't able to make or receive calls since yesterday morning. I found out yesterday evening that the 2 lines have been falsely reported stolen. I can still text, but cannot call anybody except 611. So, I called 611. The agent asked me to turn off

Questions

 • Wireless Account

393

8

0

Accepted Solution

Official Solution

Message on landline phone Messages display says " MAILBOX IS BUSY! "

Answering System EP5962 is the base phone and one handheld is being used. It has been 2 days and I can not access my messages. The MAILBOX IS BUSY! message is on both. The mailbox is not full, unless I have been spammed.  Everything else works. I have tried pulling out the electrical cord f

Questions

 • AT&T Phone Features

351

8

0

Accepted Solution

Official Solution

Blocked Call List - Solutions From AT&T

Are you receiving unwanted calls on your home phone? What about spam calls? Are you looking for a way to block these types of calls? We have some great tools and features that can help you do just that and more depending on the type of device you have. Digital Home Phone Digital Call Blocking

Questions

 • AT&T Phone Features

11.6K

5

0

Accepted Solution

Official Solution

Cancel Land Line and Keep ATT Internet?

I currently have AT&T Internet and phone service. I am considering canceling the phone service and keeping the internet service. Is there risk that the request to cancel phone service will disrupt internet service? I assume that AT&T allows unbundling of the two. Thanks.

Questions

 • AT&T Phone Account

991

1

0

Accepted Solution

Official Solution

WSJ 2019 App

World Scout Jamboree 2019 App Hey everyone, I know it's already been two years, but I attended the World Scout Jamboree two years ago, but there's something that really bothers me: AT&T hosted the official WSJ 2019 App (here's the link for IOS https://apps.apple.com/us/app/2019-world-scou

Questions

 • Tones, Games, Videos, More...

109

11

0

Accepted Solution

Official Solution

Closed

Need help with AT&T Traditional Landline Home Phone Support?

AT&T Traditional Landline Home Phone Support Having trouble with your Home Phone features and settings? Need help with Voicemail setup? Want to know how to stop harassing calls? Need help with a traditional Landline Home Phone vs. a Digital Home Phone? We can help with that!   Troubleshoot

Questions

 • AT&T Phone Features

89.5K

20

0

0

Accepted Solution

Official Solution

Late Payment Option

Need extra time to make a payment? Not to worry, you can make arrangements online! Log into your account at att.com. Hover over Billing, Usage, Payments. You will see the option to Arrange Late Payment as shown below.   Once you select Arrange Late Payment, scroll down until you see t

Questions

 • U-verse TV Account

15.2K

5

0

0

Accepted Solution

Official Solution

ATT Cingular Flip 2 CALL LOG

Second attempt to get a relevant answer. My initial post follows. The steps outlined in the response were almost exactly how I came to the conclusion that there is currently no useful information on this topic.  There is nothing in the User Manual that references the capability to edit t

Questions

 • Device Features

166

5

0

Accepted Solution

Official Solution

AT&T PREPAIDSM 16GB 12-month plan and previous number

I am interested in getting the AT&T PREPAID 16GB 12-month plan. However, I would like to keep my current number so I was wondering if there is any way to move my current number to AT&T and use the 12-month plan.

Questions

 • Plans & Features

81

5

0

Accepted Solution

Official Solution

Sent really bad free phone in mail, AT&T turned off Galaxy S9.

Back in like 2016 I got a Note 8 through AT&T but it broke recently and I got a refurbished S9 that wasn't through them a few months ago because moneys tight and just changed out the sim card. I just got sent an AT&T Fusion Z in the mail which seems like a pretty crap phone after doing some

Questions

 • Samsung

855

7

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.