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Intermittent Internet outages

In Central Texas, north of Austin: We've been experiencing our Internet (1G fiber) dropping out intermittently all day. I've noticed it on my PC, where my attempts to load a webpage results in a timeout.  The network icon (Windows 10) will flash no network.  Network connection is with

Questions

 • AT&T Fiber Equipment

137

1

0

Phone line has so much static, went through all the troubleshooting steps and didn't help

I can dial out, but the phone line has so much static that it's hard to hear and the phone disconnects after being on the phone for a while. I went through all the troubleshooting steps that AT&T provided, including connecting and disconnecting from the network interface device, waiting 60 sec, then

Questions

 • AT&T Phone Equipment

100

1

0

Disconnect / Cancel Internet DSL Account

I tried calling all the 1-800 numbers you provided and was transferred 6 times, waited on hold for 2 hours and today was on hold for an hour and STILL NOT resolve. ATT is giving me a hard time to cancel or disconnect my account. Trying this one, I HOPE THEY CALL OR RESPOND TO ME!

Questions

 • AT&T Internet Account

175

10

0

I'm paying for 1000 mb/s Fiber through ATT and am getting 5 mb/s consistently (False advertising, failure to provide service)

I have been paying for 1000 MB/s fiber through ATT for the last 4 months and the highest recorded WIFI speed I have ever had was 250 MB/s, but I will typically get sub 20 MB/s. I have been having this issue since I moved into a brand new apartment building which only offers ATT, I would have switche

Questions

 • AT&T Fiber Equipment

54

3

0

Closed

U-verse TV Down - Troubleshooting and Things To Know From AT&T

Welcome to the U-verse TV Troubleshooting Hub! Your One Stop Shop For Your U-verse TV Needs!    Below are some helpful articles to troubleshooting your U-verse TV service! If you need immediate assistance, we highly recommend using our Troubleshooting Resolve Tool which a

Questions

 • Watching U-verse TV

72.6K

2

0

0

Broadband Connectivity Issues

I just had At&t out to install Fiber Optics at my house. I used to have internet 50 and now I've upgraded to internet 1000. since then speeds have been great and pings are very low. My issue comes down to my broadband connection dropping out intermittently. I have changed my at&t provided ro

Questions

 • AT&T Fiber Equipment

187

1

0

ATT WiFi Calling Down??

I was on a con-call this morning and working fine. The call dropped in the middle of the conference and I noticed that WiFi calling is no longer available. Steps to correct:1. Restarted Phone - Tested, no good2. Restart Network Router - Tested, no good3. Restart Cable Modem AND Router - Tested, no g

Questions

 • Device Features

2.1K

14

0

0

Mark the Spot App no longer exists... Now What?

So, I live in a suburban dead zone and it's driving me crazy. I've been putting up with it since moving here almost two years ago. I finally discovered the existence of the ATT app to mark a dead zone location. I followed the links to Google Play to download it for Android and...... it no longer exi

Questions

 • Network Coverage

2.7K

4

Orbi RBRE960 6GHz radio kills BGW320 gateway

After having a new fiber connection installed in our house last month, we were never able to get any of the BGW320 gateways working (we went through 4 of them, with many visits by different techs). Long story short, the 6GHz radio on my Orbi RBRE960 (aka RBKE963) router was causing the BGW320 gatewa

Questions

 • AT&T Fiber Equipment

189

26

0

Internet goes out at 8:41am every day!

Our internet has been going out every day this week at 8:41, and it's out for about 10 minutes until it resets. My husband is always on a work zoom and one of my 4 kids is always on a class zoom. It's actually one of the times of day our internet has the least amount of drain on it, as only 2 of 6 o

Questions

 • AT&T Internet Account

20

1

0

Can't call 911

Samsung S8 Active, 3 Bars signal (LTE) Can't call 911, No Service. I get amber alerts.  I can call 911 if I go .65 Miles in any direction from here. I have swapped the sim card as ask by AT&T but that did not fix the problem it just cost me $5.  I have rebooted the phone 50+ times, le

Questions

 • Network Coverage

142

2

Packet Loss and Spotty Internet During Thunderstorms

I live around ATL, GA and just about every time a storm rolls through big or small I start experiencing constant issues. I'm chalking it up to old cables with poor insulation not being repaired through the area because AT&T doesn't want to pay for it. Edit: Also I use a wired connection, direc

Questions

 • AT&T Internet Equipment

97

4

0

Un-unify billing account number (BAN)

Corporate Enrollment - AT&T AT&T got back to me and stated that your line is "under Unified billing and cannot be moved at this time. Please have them call consumer care at 800-331-0500 to resolve issue." I try to transfer my line to my company account, I already authorized the transfer wi

Questions

 • Wireless Account

509

5

0

Has anyone ever heard of a Cable Pair Stabilizer (CPS) Device?

I was speaking with last chance repair/advanced tech support, and the agent mentioned that her computer was showing a possible solution to my ongoing line issues to install a CPS device, it also said it wasn't available in my area. She admitted she had never heard of that before and had no idea wha

Questions

 • AT&T Internet Equipment

238

21

0

Poor service

I’m not happy with my U-verse service. I lose my service every single time something happens in the box in my neighbor’s backyard. No Phone, Internet, and TV. And it takes days before they come out to look at it. This last time, Spectrum cut my wire putting in a wire of their own. So I had to get a

Questions

 • AT&T Fiber Equipment

103

5

0

Need help - Fiber internet dropping connection through ethernet and WiFi!

My internet keeps intermittently dropping at seemingly random times. I have the BGW320-505 model. It's around 8-10 minutes in between intervals and it only lasts for a couple seconds before I see packets being received again. It's happening to both the ethernet and the wifi so I know it's not a sign

Questions

 • AT&T Fiber Equipment

725

14

0

Unable to access att.net email at currently.att.yahoo.com

After logging in at currently.att.yahoo.com I receive the following error: Not Found on Accelerator Description: Your request on the specified host was not found. Check the location and try again.

Questions

 • AT&T Internet Security

3.6K

19

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