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BILLING AND CUSTOMER SERVICE

I upgraded my insurance plan to cover all 4 phones on my account. I went from paying $8.99 to $40 per month, So I thought.... 3 years later I find out that the customer service agent never eliminated my prior insurance payment. I call ATT and stay on the line for over 2 hours to hear the customer

Questions

 • Wireless Billing

43

4

0

Internet Service Not Available at My Address

Hi,I recently disconnected from a competitor and would like Internet service, however I'm in an apartment and I am told by ATT that service is not available at my address.However, my apartment manager assures me that other people in my complex are receiving internet service from ATT, and we are

Questions

 • AT&T Internet Installation

700

2

0

AT&T Refusing/Unable to Activate SIM for Unlocked Samsung?

RE-POSTING this for others who may have the same issue, as AT&T made my original post private. I was mugged abroad and my phone was taken. We got a new SIM directly from the AT&T store within a few days (and reported the IMEI stolen), and I bought an unlocked phone while still abroad from

Questions

 • Samsung

78

0

Japan no service

I live I japan, I have iPhone 5S and I use the international plan.   For the past few weeks my phone (and all of my colleagues phones) have been in loop of changing from docomo service with full bars to KDDI which has 0 bars and then finally no service.  This loop happens everywhere I go all day lon

Questions

 • Network Coverage

495

1

0

0

Unreliable service

Moved to Att fibre from comcast recently assuming it will provide better performance and will be reliable. I work from home and therefore internet is very critical for me. This morning I woke up with no internet service, turn out the modem somehow dies and would not power up at all. Called att suppo

Questions

 • AT&T Fiber Equipment

56

3

0

My phone Is not Stolen

I bought an iphone 13 pro max from a shop on 26 Aug 2022 and it was pin pack after i use it about a week it is showing in blacklist it is my phone and i bought it with full prize i have its going to remove from blacklist and unlock it to for carrier. I Hope you can solve this issue for me please i c

Questions

 • Community lounge

12

0

0

My DSL service has not worked since 8/25/2022.

I reported the problem 8/29/2022 and received callback on 8/30/2022. After a lengthy search by the analyst, she found that there was an outage in the area. She called back a few days later to see if my service was working which it was not. After a few days of this checking, she asked that I call ano

Questions

 • AT&T Internet Plans

23

1

0

How to report & get a no service issue fixed?

Since Sept. '16, the area where I work in downtown Boston suddenly had terrible coverage (the roughly ¼ mile area near my office would be good only for the Edge network – no 3G or 4G, so no data for me).  I reported the issue several times over the next 4 months through the Mark the Spot app.  The o

Questions

 • Network Coverage

1.5K

2

0

Can't Access our ATT emails through Yahoo

We have always used Yahoo for our ATT email. Now whenever we try to sign in it immediately says logout successful and bounces between that blank screen and a page that starts with cprodmasx.att.com and just bounces back and forth.  how do we get to the actual sign in screen?

Questions

 • AT&T Internet Security

481

1

0

Why are you guys not carrying the Samsung Galaxy Tab S7+?

Here we go again, we had the exact same problem with the Samsung Galaxy Tab S6, AT&T did not carry the Samsung Galaxy Tab S6 on their network, so once again, I skipped a generation of tablets. You guys are offering one model of tablet, nobody wants. I want to give you guys $1,000 for the Ta

Questions

 • Device Features

618

3

Sedgwick not responding to my claim

I have filed a claim with Sedgwick because AT & T cut my power line. I have a claim number.  I have responded with all documents in the correct time frame.  AT& T representative Tim Patterson and Sedgwick representative Catherine Mwamba both stated that AT &T is responsible an

Questions

 • AT&T Fiber Installation

303

8

0

Issues with WIFI calling not working when it should

So the AT&T service in the area I live in is horrible. Service constantly shows 4-5 bars of service of 4G LTE or even 5G but the upstream on this service is horrible at best. When on voice calls people constantly can't hear my side of the call and data upstream is virtually non-existent. This is

Questions

 • Network Coverage

1.6K

2

0

Option to select network mode not available

I have an LG Phoenix 4, unlocked, and am using SpeedTalk for my carrier. SpeedTalk tells me that to resolve an issue with cell service intermittently failing until I restart, I need to switch my network mode from LTE to 3G/4G.  However, no network mode option is available under the Mobile Netw

Questions

 • Android

173

7

0

ATT Store says my S7 is not 4G but I don't believe them...

ATT Store says my Galaxy S7 is not 4G but I don't believe them... The S7 is/was a "spare" phone. My S5 still works. They shut off my 3G S3 (owned since new) and automatically ported to the free Motivate phone received a few months back. I don't care that it was free--it still (Edited per community g

Questions

 • Samsung

1.6K

3

0

Wireless Service - Lack of 5g and weak 4g lte Signal

What is the process to report week or no coverage at a particular location? In addition, is there equipment to gain better reception (i.e. back in the days...microcell)? Currently, service is no 5g coverage and 1 or 2 bars 4g lte.

Questions

 • Network Coverage

410

4

0

Why can’t I use any apps On my Prepaid plan such as: App Store, iTunes, Snapchat, Instagram, etc.?

I have the $65 Prepaid plan with Autopay (which reduces to $45 a month). I had paid my bill on time and ever since then, my phone does not connect to any of these apps. It has been like this for a about 3 days after I’ve paid as if my phone has no service. But, I can receive and make phone calls and

Questions

 • Account & Usage

451

1

0

0

Service on Long Island/NY

Why is the service on Long Island so terrible? It's getting worse, every day, yet you look at the coverage map on the ATT site and it shows full coverage, lol I just don't understand why some of my colleagues who have Verizon, T-Mobile and everyone else has service every day and ATT's is getting

Questions

 • Other Phones & Devices

107

1

0

Phone used to work inside my office, now it doesn't

All of a sudden, this week while inside my office, I don't have any service. I have 2 bars and still cannot get any texts, email or phone service.  I have looked at all my settings and everything looks good. I brought my wife's phone to work today and hers doesn't work either...is there anythi

Questions

 • Apple

408

2

0

Unable to make/receive voice calls

Since about March 3rd, I have been unable to make or receive calls. SMS and visual voicemail are unaffected. None of the solutions in any of the dozens of posts on this forum have worked. I visited an AT&T store on Monday, March 7th for service. The technician was very apologetic but he was u

Questions

 • Samsung

223

4

How is it that at&t "covers 99% of America"

But it doesnt cover Ada, Oklahoma. at&t or Verizon they both have crappy service here but I prefer at&t and Verizon over any other company the sad thing is we have an at&t in town you need more towers

Questions

 • Network Coverage

7.5K

21

0

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