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Outgoing calls rerouted to customer service

Whenever I try to make an outgoing call, it reroutes me to AT&T customer, only it's not customer service. I hear a recorded message saying "Thank you for calling AT&T about your wireless service. You have reached the customer service line that is no longer in use," and tells me to call their

Questions

246

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0

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Unable to connect to my PS5

Hello, I recently got ATT internet Air, and I was able to connect to my phone, TV and everything else. No problems with anything. however when I try to connect to my PS5, it says the following : ”Can't connect to the internet. Your internet service provider or your router might be preventing your

Questions

752

3

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Accepted Solution

Loaner phone

Let me start at the beginning. I go into the AT&T store with a iPhone 13 Pro. My app says I get a free upgrade with trade in. The manager rings me up and we notice a small crack that got through the protector. He tells me “no they won’t charge you just might add money to the total left over”. I

Questions

75

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Inappropriate billing practices

I canceled my AT&T accounts a year ago and transferred all of my family’s devices to another carrier. However, AT&T continued to charge me monthly with respect one device ($112/mo). I never used this device with AT&T over that period and I never received any bill. I eventually saw the recurring char

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155

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UNKNOWN LINES ON MY ACCOUNT

There are three lines being charged on my account that I do not recognize. I need help ASAP getting these charges credited back to me.

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17

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Salesperson at AT&T lied about my switching process

I recently switched from AT&T prepaid to a monthly plan. I asked what needed to be done on my part and he said once he finished, everything would be set. This morning i just got a notification from my bank saying the AutoPay for my prepaid account was just charged. I specifically asked about bil

Questions

75

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No service

AT&T service made a mistake and disconnected my 90 yr old uncles phone service . He was paying for two lines and I called AT&T to discontinue the unused line , they shut off his home phone that he has been using for 24 years . He is a Korean war veteran on 100 % disability with Home Nursing

Questions

88

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Signing In to Email

When I try to sign in to my att Currently account, I get a message telling me to enter my cell phone number as another source to contact me. I don't have a cell phone and the blank will not accept 'No cell phone' or anything like that.  What can I do to get around this road block. IvaProblem

Questions

336

15

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Skip pinhole rule

None of my home network services, which I've been running for many years, are now receiving outside connections via my router.  I have a static IP assigned to the router, a 5268AC FXN The router system log is full of :   daemon: rulemgrd[1951]: Skip pinhole rule, nodeid: -1, appid: 180

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179

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Is it possible to host personal cloud storage on ATT fiber service with ARRIS GBW210-700 router?

I like to know if it is possible to host my own cloud storage on my ATT fiber service. My ATT fiber service setup includes the ATT provided ARRIS GBW210-700 router and to LAN 1 my personal Asus AX3000 is connected and is on private IP space private IP192.168.1.x.  My ATT GBW210-700 is in IP

Questions

103

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"Successful" Software Update Loop

Android 10 on AT&T Locked LG V60 5G ThinQ loop "A new software update is available" Download. Verify. Reboot. Multiple AT&T Logo flashes (I lose count) and  Phone boots. "Software Updated" Check version: still 10 "A new software update is available" loop Can anyone recommend anything

Questions

103

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AT&T paygonline account locked..

I tryed to pay my prepaid on paygonline and failed several time to login. After that, it showed a message, "Your account is locked. Please call 611 from your device for help." Of course I tryed to change my password but they did not send recover code to my phone number. How can I do my payment and

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59

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Plan renewal

I have the funds in my account but my plan is not renewing. It did this last month and all I did was turn off auto pay and turn it back on to fix it, but this time it's not working.

Questions

34

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Mom's landline can't call my cell

My mom moved into a senior community. Her new landline seems to work fine except she can't reach me on my cell phone.  She gets an error message that says try again later.  I can call her landline without any problems and my cell receives and makes calls to many numbers without any proble

Questions

72

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AutoPay & Paperless Billing Discount - Only Applied to One Line

Hi, we have two AT&T Unlimited Elite lines and have enrolled in AutoPay & Paperless Billing. Since our switch to Unlimited Elite six months ago, only one of our lines has been receiving the $10/mo discount. However, we should be receiving 2 separate $10 discounts (one discount per line).

Questions

322

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AT&T skipped ID verification safety protocol

I was recently interested in trading my current device in for an iPhone 13. I filled out the required trade in information and submitted it. After doing that I got an email saying "It looks like we couldn't complete your order To get things back on track, let's confirm that this order came from y

Questions

1.5K

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emails to connecting world

Hi, i have a small organization and also some mailing servers with new dedicated ip's,i send marketing mails to my clients ,last 1 mont im facing more struggle issues in my server ,i have proper PTR record for my ip,s and i passed all authenticate to my domains,i can't send more volume in my mail

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16

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Email 1/2 gone

Left an email in drafts folder to finish next day. When I retrieved it, it was only 1/2 there.  Got message that read:  'Email cannot be saved to this folder', and in the lower right corner of my screen the word 'saving' seemed to be busy.  Other wierd things have been happening as w

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70

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Not Found on Accelerator Error

I have had my sbcglobal.net email address for more than 20 years. Several days ago, it abruptly stopped working.  I have reset my password and my recovery email and phone number on the AT&T website. It still does not work.  I have cleared my cache, history and cookies.  Still doe

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90

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Error Trying to Delete Email Account

I'm trying to delete my sbcglobal account, and I keep getting this error code: PRO_UMAS_331 What does that code mean?

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12

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