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Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

 • Other Phones & Devices

600

1

0

Arris NVG599 Passthrough Setup for Eero Pro 6E

I have the Internet working on the Eero Pro 6E and I have passthrough setup. Do I need to change anything?  Speedtests show 90mbps but downloads are slow for files and only reaching about 26mbps.  I can't tell for sure if the Eero is giving out the IP addresses or it the Arris is:  &

Questions

 • AT&T Internet Installation

178

62

0

Has anyone else had their landline cut when getting new DSL service installed?

My DSL tech called me on my cell phone AFTER leaving the house to advise me that I longer had a landline , it had been "disconnected".  When I ordered new DSL service I was never told that getting internet would lead to losing my MOST essential landline.  I also noticed that the physical wire to the

Questions

 • AT&T Internet Installation

780

17

0

AT&T DSL Netgear 7550 modems Loss of Wireless Connection Capability

Have had latest modem given to us by AT&T for providing our connection to their DSL service for over a year. It requires the use of a Y filter which also provides our land line service.  Connection to the internet works fine most of the time for our ethernet connected desktop.  Proble

Questions

 • AT&T Internet Equipment

70

5

0

When does old DSL account drop dead?

I just switched to Internet 1000 (more like Internet 341.9) from an old DSL account. Does my old account drop dead automatically? Or do I need to call billing? And what number is the correct number so I do not have to wait in phone menu (Edited per community guidelines)?

Questions

 • AT&T Fiber Account

41

2

0

Can I get faster internet

I currently live in a rural area of Florida and my only internet option is ATT Uverse internet with a max 12Mbs download and 1Mbs upload.  Less than a mile up the street the offer the residents faster speeds and the option for Gigabit internet.  How can I get this at my location? Is there a charge t

Questions

 • AT&T Internet Installation

18

0

0

Closed

Transfer of Billing Responsibility not working

For about 10 days we have been trying to ACCEPT a TOBR (transfer of billing responsibility). Previous account holder has completed their portion and sent me the necessary info. She had a chat session with an ATT rep at the time to walk her through it. We go to att.com/tobr and do our part, filling i

Questions

 • AT&T Internet Account

1.1K

5

0

Access to Bellsouth email if disconnect landline and DSL (still AT&T wireless customer)

Hi - we will be disconnecting our landline and DSL soon. Will we still have access to our bellsouth.net email accounts? (We will still be AT&T wireless customers) Thanks!

Questions

 • AT&T Internet Security

174

2

0

Adding WIFI printer to AT&T modem/router

I am trying to add a wifi printer to my home network. I have given it a static IP (192.168.1.70) and created 2 firewall rules to allow the router to connect (I thought). One for "in" and one for "out" since I wasn't sure which would be used. The router model is 5268AC FAN.  1. Will this rout

Questions

 • AT&T Internet Equipment

53

4

0

Disconnect ATT DSL and retain access to Yahoo/ATT Mail?

Hi there, I will be canceling my ATT bonded pair DSL (45/6) as I need greater upstream speeds. (I have Digital Life with 7 cameras, and Brinks requires 20Mb upstream for service) My question: I’ve been with ATT DSL for almost 20 years, and have an ATT.net email address with Yahoo, with many fo

Questions

 • AT&T Internet Features

35

2

DSL Red Service Light

All day yesterday the service light on my router has been a solid red not allowing me to use the internet. I have tried resetting the router many times and hoped the problem would be resolved overnight but it still continues. What else can I do? Help much appreciated

Questions

 • AT&T Internet Equipment

8.4K

4

0

0

d.s.l.

We have been with at&t for 21 years, we have been and are still currently stuck on the d.s.l. network... the neighbors across the road can have fiber, but we're told that it doesn't reach us. i'm seriously wondering if they are just trying to push us way and not be a customer with them or anythi

Questions

 • AT&T Internet Plans

37

1

0

Do I need to return old router?

Just yesterday, an AT&T technician replaced our old AT&T router (Model 503 INV.) I have no instructions on if / how to return this old router back to AT&T. Can I just recycle it at my local electronic recycling center or do I need to send it back to AT&T. I have searched on the AT&T website for ans

Questions

 • AT&T Internet Equipment

1.3K

2

0

Absolutely horrible in every way - DSL

AT&T DSL is by far the WORST in customer service. There is a huge language barrier, so trying to explain anything or ask any questions is extremely frustrating. The toll free number listed is for U-verse, so you have to be transferred every time you call and 90% of the time the person transferring y

Questions

 • AT&T Internet Account

1.1K

1

0

0

I guess AT&T doesn't want my money!

I have tried and tried to get DSL service with AT&T at my location for several months now. I keep being told that it isn't available. I know this is incorrect for a minimum of TWO reasons. First, a relative next door has AT&T dsl service and has for years. Second and more importantly, I lived at thi

Questions

 • AT&T Internet Account

452

2

0

0

DSL Modem needs to be smarter!

I live in a rural area and DSL (not uverse) is my only option. I recently installed several smart plugs and am now having a nightmare problem getting my laptop to stay connected without restarting the router every day. In addition, everyone in the house is complaining about connection issues. I’m lo

Questions

 • AT&T Internet Equipment

205

6

0

0

Worst Customer Service EVER!

It all started last month, somewhere around the 4th-6th of August.  We were so excited to buy our first home, and even more excited to find out that UVerse was available.  We were renting, and had AT&T DSL/DIRECTV bundled while we waited for the UVerse service, but it never became an option.  I call

Questions

 • AT&T Internet Account

377

1

0

0

Cellular Towers In Surrounding Counties But Not In Mine

Hey all, according to cellmapper.net and some other research, my county has refused to zone for a cellular tower from either AT&T or other carriers (primarily concerned with AT&T). All the cellular towers from AT&T are surrounding my county but a single one from a competitor which is in

Questions

 • Network Coverage

33

9

0

DSL constanly drops out

Not sure what a package frame is or how to post it. My DSL drops out so often it's pointless to try to call tech support. It may work for a day or two and then it drops out every couple of minutes on every day after. I kill the power to the modem and the Sprint booster to reset but nothing I've trie

Questions

 • AT&T Internet Account

103

1

0

0

How do I get somebody to unsuspend my DSL service

U-verse seems to be holding my email hostage. They disconnected me after i cancelled my U-verse order becasue they did not offer self install in my area. Now No one can seem to re instate our internet service. it has been 5 -days and hours on the phone. I don't owe any money and we do not want to sw

Questions

 • AT&T Internet Account

389

2

0

0

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