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DSL Cancellation Problem

1/3/18 called and changed dsl to uverse—agent (Jason) at 800-288-2020 said I would see the $61.00 charge for another month and then it would fall off. Paid $61 on 1/30Paid $71 on 3/1Paid $61 on 3/29 Got a bill on 4/17 for another $61 due 4/28/18—chatted with agent online (Laura) who was NO help and

Questions

 • AT&T Internet Account

248

1

0

0

How do I get somebody to unsuspend my DSL service

U-verse seems to be holding my email hostage. They disconnected me after i cancelled my U-verse order becasue they did not offer self install in my area. Now No one can seem to re instate our internet service. it has been 5 -days and hours on the phone. I don't owe any money and we do not want to sw

Questions

 • AT&T Internet Account

385

2

0

0

AT&T Won't Let me Upgrade??

I have DSL Lite right now. It is too slow for my liking. My daughter and I (she's the tech savvy one in the family) tried to upgrade from 700+ kbps to 6mbps. Everyone on the AT&T chat said that it would be no problem to do that. However, when we finally got on the phone with someone (Ronnie was his

Questions

 • AT&T Internet Plans

751

1

0

0

ATT Netgear 770S

I have a unlocked ATT Netgear 770S how do you turn roaming on my ISP has free roaming and told me to turn it on. I don't know how to turn roaming on can someone help me that does know how.

Questions

 • Other Phones & Devices

21

1

0

Email Access From PC Email Client After Terminationg AT&T DSL Internet Service

I currently have a AT&T DSL internet service account and using an email address "[email scrubbed]" but will be terminating service.  I use a Windows PC bases email client and have 10 years of emails on this account. The PC based email client is configured to send and receive email to the AT&T email

Questions

 • AT&T Internet Account

14

1

0

Wifi

How come At&t is not saying anything about the fact that most of the major cities have no internet/WiFi connections. Those of us who are still work from home are losing money, and not getting any answers about this. Its insane. Its down in Almost every major city? Why cant they tell us whats act

Questions

 • Network Coverage

15

3

0

can't access my att email. DSL

i cant access my att email that i used when I had DSL. okay so ive recently ungrades from DSL to Uverse internet a few days ago and on the day I installed the internet I was given the option to use the same @email i had for dsl or get a new one. I went for the new email, but the thing is that every

Questions

 • AT&T Internet Email & Security

275

1

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At&t account identity theft: how do I report it?

i want to know how report about identity theft about at&t account?

Questions

 • AT&T Fiber Equipment

19

1

0

Fiber Buildout Plans

I live on the SE side of Grand Rapids MI right by a major intersection (Eastern Ave & 28th St) and I've been horribly frustrated that ATT has no fiber available at my home. I've been sitting on 50 Mbps DSL 2 and I cannot find out when our area will get upgraded for higher speeds. Is there any way of

Questions

 • AT&T Internet Features

51

0

0

Worst Customer Service EVER!

It all started last month, somewhere around the 4th-6th of August.  We were so excited to buy our first home, and even more excited to find out that UVerse was available.  We were renting, and had AT&T DSL/DIRECTV bundled while we waited for the UVerse service, but it never became an option.  I call

Questions

 • AT&T Internet Account

373

1

0

0

Is AT&T Internet 10 DSL? Will it be phased out?

There is no fiber in my area and the only plan I could get was Internet 10.ATT still calls it U-Verse but since it's copper based, I assume it some kind of DSL?If this is the case, I heard that ATT plans to stop offering DSL in 2020.Is this true?

Questions

 • AT&T Internet Plans

366

0

0

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Internet 1000

I was told that my internet bill would never change it would stay 59.99 if i went with internet 1000. When I got the order review  it read Internet 1000 DSL migration $20 off/12 months internet w/bundle. Why did this change

Questions

 • AT&T Internet Plans

65

1

0

Wi-Fi Speed Test

I have a Pace 3801HGV Gateway located upstairs with 24 Mbps internet speed plan. The maximum Wi-Fi speed test next to box with everything else turned off is 14.9 Mbps and down stairs the speed drops significantly too around 10 Mbps.  Is this the best speed possible for the Pace 3801 and DSL li

Questions

 • AT&T Internet Equipment

78

8

0

My internet speed has been slow but is now slower

My internet speed has usually been 400kbps which is pretty crappy. But about 9 months ago it got even worse. it is now 150-200kbps. This (Edited per community guidelines). I'm wondering if there are any fixes to this aggravating problem. I am connected to my router with an ethernet cable.

Questions

 • AT&T Internet Plans

38

1

0

DSL no longer available but no uverse either??

All of my neighbors have been losing their dsl accounts anytime they make a change and no one in my area can sign up that had dsl service previously. Haven't been able to get any answers. Uverse does not provide service here either. Will we just not have any kind of internet service anymore?

Questions

 • AT&T Internet Account

1.2K

4

0

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Why did AT&T report me to the Credit Bureau for equipment I returned months before?

I returned a AT&T modem/router to the UPS store and months later I see a derogatory hit to my credit score from AT&T. I called customer service and the representative tells me the report is because of equipment I had not returned. I told him that was not possible, as I had the UPS store return recei

Questions

 • AT&T Internet Equipment

359

2

0

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ATT Needs to Step UP in the Service Areas

I live at the end of your service area in Jewett Texas in the Robbins Community. To the south, east and west, Windstream is available, but right where I live it is AT&T. Windstream offers all of its customers internet service. While there is not monetary incentive for your to run high speed inter

Questions

 • AT&T Internet Features

36

1

0

No Internet Connection- only green wire connected

I had DSL internet set up at my house on Friday April 6, and it randomly shut off today at 1:50pm (I was alerted by my security system that went completely offline because there was no internet connection.) I looked inside the copper transition enclosure, and noticed that only the green + white wire

Questions

 • AT&T Internet Installation

264

1

0

0

BGW210-700 connection issues

I need help my gateway does some kind of reboot or reset a couple of times a day. it's quick when it happens the bottom 2 lights blink red then go back to green takes a 2-3 min if that. The problem is we work from home and when that happens our work vpns have to restart as well as our work phones so

Questions

 • AT&T Internet Equipment

29

2

0

Email ports 995, 993, 110, 143

I'm a Visual Studio C#, C++ developer working from home on an AT&T Small Business account. Recently started a project developing add-on utilities for an email server. In order to test I need all email ports unblocked, right now the only ones open are 25, 587. Can anyone direct me on how to get this

Questions

 • AT&T Internet Features

15

1

0

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