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Deleted calls

How can I get the original call and text log from last billing cycle, I think my son had deleted text and calls from the AT&T app. Is there a way to retrieve the deleted calls and text logs?

Questions

166

1

0

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Old bills

I called in to get bills from 2019 & 2020. They told me they couldn’t do it that the only available was what I see on the website. I’m sure there is a way as it’s done with a court order all the time

Questions

128

10

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Call from France with subsequent billing

I have an AT&T family plan, and one of the cell phones is for my 99 year old mother. She received a phone call from a France number 336-725-44697 (1 minute) and over the next 3 hours, she supposedly made 3 phone calls of 1 or 2 minutes to the same phone number at a cost of $3.00 each plus taxes

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42

4

0

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Trying to Transfer Responsibility

Have been sent the links to transfer responsibility, but when told to enter new social, no where to enter it.

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100

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Incoming international call from Australian wireless number

Hello! If I’m in the U.S and I have an unlimited talk and text plan and I receive a call from an Australian wireless number (over WiFi) , will I get charged for the incoming call?Thanks!

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243

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Question about ph.lines locked or unlocked?

I was just wondering if an account is active with 4 lines of cell ph.service all new devices .Are all 4 unlocked ??? When on a promotional trade??

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50

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Minimum Tenure for International Roaming

I have used AT&T prepaid service for several years. About to convert to AT&T postpaid (and keep the same phone number) so that I can add international roaming service when traveling to Asia. Will I be able to activate International Roaming service right after I convert my service to Post

Questions

606

4

0

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att wireless discount for auto-payment

I signed up for automatic payments to my credit card.  I was told I would get a discount.   I don't see any discount for autopayment on my bill.  How is it supposed to show up on bill?  I'm on my fourth billing cycle.  How do I get the discount?  I was told it cou

Questions

501

8

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CRIM Surcharge

Hi!What is the CRIM Surcharge?Thanks!

Questions

716

1

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Rebate not being applied, link never sent

I posted a question about a new phone rebate that hasn’t been applied despite MANY calls and trips to the store. At & t replied they’d like to help and made my post Private. They also said they’d send a link so they can help, that reply went to someone that was replying to my post. How can I get

Questions

37

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AT&T prepaid card paymeny from belgium

Hi, my name is Inne (Edited to remove personal information). Normally I would live in NYC for three months and I came to the AT&T in 209 W 34th St, New York, NY 1001 for a prepaid card with autopay. Because off the corona virus I needed to go home, back to Belgium. This needed to happen really quick

Questions

64

1

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Data Overage Fees Waived for Passport Plan

My husband is in Guam and we have the Passport International Plan for his phone.I called AT&T and was told that any data overages he has would be waived because of what AT&T is doing to help with Covid-19, but online it only says that only domestic wireless plan overage charges would be waived. So d

Questions

334

2

0

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iPhone 11 pro

Remove my phone from blacklist

Questions

239

3

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AT&T has frauded me!

I have been a long time customer with AT&T for cell phone and up until recently, Wi-Fi and TV! But not anymore!!! After realizing that AT&T had been billing me and my wife for 2 year's for 2 phones that we don't have and are not operational, I contacted them and asked to be refunded for almo

Questions

219

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Can AT&T help me through this COVID-19 pandemic?

Due to this pandemic I have been out of work sense March 20. Yes, I have been maintaining my account with you by borrowing from here and there. But I have came to my last resort, which is seeing do ATT&T something to help me. I have been customer for many years with you all.

Questions

134

2

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AT&T 3G Phaseout Replacement Phone

AT&T sent us replacement phones because our current phones will not be capable of operating on the upgraded AT&T network.  Are the phones actually free?   If I transition to a different carrier will AT&T bill me for some portion of the replacement phone cost?

Questions

2K

6

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Covid 19 extention

my phone was turned off. And I need an extention because I can't work because I was laid off from the gym I was working at.

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74

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I have fraudulent charges for AT&T PREPAID

I do not have at and t service but my account was charged 50 for at and t prepaid which I have us cwllular

Questions

163

2

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havent received porting benifits

i have ported from mint mobile but havent received any porting benifits from att I heard att offers some amount for porting, hence ported but havent got any. I have joined in nov and activated my deivce and service in the end of nov. When can I exp

Questions

43

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When will my promo credit be on my bill?

This billing in a day or 2 will be my third bill since i upgraded my phone. I got a promo code for $1,000 that i haven't received yet.. Why is it taking so long ???

Questions

166

2

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