Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (9.8K)

Relevance

Accepted Solution

Official Solution

Can the numbers in my call/text stay private

I am on a multi-line plan. Can i disable the feature that shows my call and text log of all the numbers/contacts i communicate with so the other members on this plan cant see them?

Questions

 • Wireless Account

74

3

0

Accepted Solution

Official Solution

How can I get my calls and text lost phone

Can just forward the calls and texts too my VoIP number for example Google Voice number?

Questions

 • Account Features

593

2

0

Accepted Solution

Official Solution

Prepaid plan------- pause the plan

I'm using the Prepaid plan and i'm not in US right now. Can i pause my plan for several months?

Questions

 • Plans & Features

335

6

Accepted Solution

Official Solution

S22 Ultra unlocked -wifi calling?

I'm trading my att 512gb Note 20 Ultra in for the S22 Ultra. This time around I find the unlocked version in Samsungs exclusive red and 1TB of storage more appealing than the att offerings. Will I lose my wifi calling and other features if I go with the unlocked version? Thank you for any info anyon

Questions

 • Samsung

3.1K

25

Accepted Solution

Official Solution

wifi calling not supported on my plan

I still have the mobile share advantage cell phone plan from ATT. They recently discontinued my microcell and my wifi calling doesnt work. I was told it is because it is not supported on my cell phone plan. Can anyone tell me if they have heard of this issue and if it is true? Thanks.

Questions

 • Network Coverage

107

4

0

Accepted Solution

Official Solution

Closed

Can't open ports on router 5268AC

I tried to open some ports to play multiplayer with an emulator on my router 5268AC but they remain closed. I already did a Factory Reset and also chose the device name instead of putting the ip for port forwarding, I also tried with Firewall off and Antivirus off but still doesn't work. I checked p

Questions

 • AT&T Internet Equipment

342

13

0

Accepted Solution

Official Solution

Iphone unlock - international Sim will not work

I brought an iphone in November 2019 as part of a pre-paid service, had the service active for 6 months and then unlocked the iphone. When I check the IMEI on ATT it says the iphone is unlocked however when I try to insert an international sim card in to the phone, I am receiving a message saying th

Questions

 • Apple

364

3

0

Accepted Solution

Official Solution

Samsung Note 20 Ultra cant open MMS pictures

I have a NVR that sends images to my phone when motion is detected. I have not had any issues in the past, but it will not work on the new phone. I get all other pictures, but just not these.  They pictures show up as shared content or attachment and the phone does not know how to open even th

Questions

 • Samsung

2.6K

9

Accepted Solution

Official Solution

Billing Issue after canceling my plan

Hi everyone, my billing cycle was 15th to 15th every month. I called the customer support on March 3rd to schedule a cancellation of my plan for March 18th. They said you should call us around March 15 where you billing cycle ends and a new billing cycle starts. I said I don’t wanna be charged for t

Questions

 • Wireless Billing

93

5

0

Accepted Solution

Official Solution

How do I transfer Red pocket to AT&T

Transfer account to At &t

Questions

 • More AT&T PREPAID Discussions

82

2

0

Accepted Solution

Official Solution

How do I reset my Motivate2 phone

Which method of resetting my Motivate2 device will unremote my device, and how do I do it?

Questions

 • Android

24

1

0

Accepted Solution

Official Solution

Request AT&T Fiber for Townhome Community

Currently live in a high end townhome community in Dallas, Texas. We have basic AT&T internet (75mbs), but less than .2 miles down the road is an apartment complex with fiber (1GB). What steps do we need to take for fiber to be installed for our community?

Questions

 • AT&T Fiber Installation

80

1

0

Accepted Solution

Official Solution

Retrieve old voicemail greeting

My Son’s iPhone broke and he got a replacement. We have had ATT for years. How can we retrieve his old voicemail greeting?

Questions

 • Account Features

164

2

0

Accepted Solution

Official Solution

Front for Organized Crime

I STILL maintain these crooks are a front for organized crime. AT&T had gone out of their way to make getting a prepaid account as difficult as humanly possible. Every time I call to change my account to something more financially reasonable I get connected to some 3rd world country on the opposi

Questions

 • Wireless Billing

113

20

0

Accepted Solution

Official Solution

Want to keep number of deceased parent

Hi. I will try to explain without crying. Please forgive my informal complaint and inquiry. My Mom and Dads service was interrupted due to non payment. They are both deceased. I have been unable to pay as I have been sick and hospitalized for nearly a month and a half. The only reminders I have are

Questions

 • AT&T Phone Account

469

7

0

Accepted Solution

Official Solution

Unable to get to http://192.168.1.254/

Hi, I am unable to get to my router to change the settings. The IP address, http://192.168.1.254/ does not resolve. Please advise. Edward

Questions

 • AT&T Internet Account

134

4

0

Accepted Solution

Official Solution

Third line for prepaid cheaper?

If I add my son's line to my prepaid account-I have two lines linked, will it be cheaper for all of us? I love that we each still have our own accounts but they're linked. Can he pay separately?  or does one person have to pay for all three of us?Thanks, heather

Questions

 • Plans & Features

41

3

0

Accepted Solution

Official Solution

Do I have to use the ATT Gateway if I have ATT TV?

I know the answer is yes for U-Verse, but hoping I can replace the Gateway with a Nighthawk or other aftermarket combo. Would it be as simple as plugging in & setting up per the instructions?

Questions

 • AT&T Internet Equipment

529

4

0

Accepted Solution

Official Solution

Outage in Shreveport going more than 24 hours

Internet went out early morning 9/23. Initial fix was supposed to be 4-5 hours then 24 hours. It has now been over 30 hours and no fix or update. The last time my internet went out it took a full week because some technician didn't connect the cables correctly. I just need transparency and a clear e

Questions

 • AT&T Internet Features

40

1

0

Accepted Solution

Official Solution

I need to unlock my phone before I get stationed in okinawa Japan

Being deployed to Okinawa Japan, need unlocked

Questions

 • Wireless Billing

167

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.