Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.1K)

Relevance
How much is 2yr upgrade to iPhone 6s from a 5s

Hi, my upgrade is coming up in April and I have had an iphone 5s for the past two years. I am on a family plan with my grandparents and I have unlimited text. My grandfather will not give me his att info so I can see the pricing for an upgrade, so could someone tell me how much it will be to upgrade

Questions

 • Apple

402

5

0

0

Can't connect to wifi and internet is very weak using cellular data

Last week, my iphone 8 stopped being able to connect to the internet, both over wifi and data. I tried everything, multiple times--resetting my router, restarting the phone, resetting network settings, even popping out the sim card and popping it back in. I could still make/receive calls and texts,

Questions

 • Apple

88

2

0

Instructions to unlock an IPhone purchased through AT&T

What to expect if you meet AT&T's requirements for unlocking a phone and you attempt to do it: Prepare to spend many hours over the course of many days and weeks on AT&T website,  myAT&T app and AT&T customer service phone number trying to use the procedures AT&T provides for requesting an unlock. 

Questions

 • Apple

269

3

0

0

New 5268AC Moden Intalled: Cannot get imac to join wi-fi network

A new 5268AC gateway was installed in my residence today. All my devices connected with no problem to the new network except for my imac. My imac will not accept the P/W and let me join the network. I tried several obvious things like reboots and clearing out old wi-fi networks in the machine but ha

Questions

 • AT&T Internet Equipment

415

2

0

0

IPhone X STILL “IN PROGRESS”

Starting to get REALLY frustrated. I was seeing a lot of people yesterday who had same delivery days as mine get shipping notifications. Here I am still sitting “in progress”.  I think it’s about time to cancel my order.

Questions

 • Apple

463

3

0

0

I can not access the IMO. I can not remember what the username and password could be. HELP!!!

I'm an Apple employee and was off today. I received a text today that I must login to the IMO Portal by tomorrow or lose my 57% discount. It gives no web address or link for me to access. I have no idea what my login or password would be once I get the portal address and don't have much time to get

Questions

 • Online Account Access

1.1K

1

0

0

2018 iPhone XR - Ordering  & Tracking Thread

iPhone XR ordering starts on Friday, October 19.We're about a month away still, but still getting this thread started so you can ask questions, track ordering/shipping issues, etc.  When will it be available? The iPhone XR will go up for pre-order on Friday, October 19, with availability in stores o

Questions

 • Apple

10.8K

14

0

0

Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Questions

 • Network Coverage

90

1

0

Visual Voice Mail not working

VVM has not worked with the last few iphones Ive had on ATT.  

Questions

 • Account Features

73

1

0

Visual Voicemail isn't working

I got an AT&T PREPAID account about two months ago, but the Visual Voicemail doesn't work. My phone is an iPhone 7 Plus. It's an old phone I used with StraightTalk before I upgraded to an iPhone 8 Plus. I got the phone unlocked, and put my AT&T SIM card in it and got a new number. I set up m

Questions

 • Plans & Features

131

1

0

Phone Calls

Hi. I recently got the iPhone 12, my previous phone was the 6 and I've had the 12 for about a month now. I noticed when certain people call me the call does not go through, it tells them the call could not be completed as dialed. It doesn't do this to everyone but so far a good amount of people have

Questions

 • Apple

37

1

0

New ATT prepaid account (Port in) calling working. data working, sms not working

Hi, Just ported my number in to ATT Prepaid on the $50 ($40 with autopay) plan.  Calling is working, data is working but SMS is not working this is on an unlocked ATT branded Iphone XR  when I go in to settings / Messaging and choose iMessage it says activation unsuccessful. 

Questions

 • Phones, Tablets & Devices

74

3

0

Access Mail on Iphone with sbcglobal.net extention

We contacted ATT support numerous times about another issue. They fixed not being able to download McAfee on Desktop, but immediately after they fixed it, I stopped receiving emails on my phone. They made me change password. I changed password on phone but it's not taking. I deleted account and trie

Questions

 • AT&T Internet Security

71

2

0

Combined billing = scam. DON'T DO IT!

I want to remove combined billing asap. It's a total scam to lock in ALREADY loyal customers. It prevents the ability to pay off remaining contracts and upgrade phones (or unlock your phone so you can go to T-Mobile instead). After 4+ hours on the phone with ATT customer services, 1 hour at the

Questions

 • Wireless Billing

56

3

0

being charged for a phone ATT says I did not return

I ordered a 13 Pro Max. I received a 13 Pro for a woman in Colorado (about 1500 miles from where I live) with her name and number. I called ATT. They were ridiculous and did not know what to do. After calling them several times for a return label, I walked into an ATT store near me and they printed

Questions

 • Apple

27

0

0

Sim Incompatible

So I'm currrently in the process of unlocking a iPhone 5 16gb to use with my ATT goPhone plan. DeviceIphone 5 16gb ATT GSM Events So farAsk ATT to unlock the device throught the unlock portalRecieved confirmation and waited 2 buisiness daysRecieved a confirmation that the device is now unlockedAttem

Questions

 • Apple

806

2

0

0

Uverse App not working

Trying to watch live TV thru my Uverse app.... it has been playing the same 30 second loop for 3 days now across all three devices I have tried. (ipads and iphone) I have rebooted, restarted, uninstalled/reinstalled..... all of that. Still now working. What else do I need to do? It seems like an

Questions

 • Watching U-verse TV

45

0

0

Unlock Phone

HelloI bought the phone. It is registered to another AT&T account. I don't know who the old owner is and I don't know how I can unlock it now. Could you please help me?

Questions

 • Apple

65

23

0

Logging Into Email

1. When visiting currently.att.yahoo.com and trying to login to email, when I type the address and click next, there is no screen for a password -- it redirects me to AT&T Find Your Password page. WHY??!!! I cannot log into my email. 2. When trying to set up email on my iPhone 8, I cannot set up the

Questions

 • AT&T Internet Security

51

1

0

Disappointed and disgusted in AT&T customer service

I have placed 2 orders in the last 3 weeks for new iPhone (and not the new 13) and both times they have been a disaster. Both phones I have tried to order have been the iPhone 12 and the iPhone 12 Pro Max both, these orders have been placed and 2 separate times. while talking to the rep on the phone

Questions

 • Apple

89

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.