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clean IMEI but "this device has been blocked from network use"

When I search up the IMEI on any website, it shows up as clean. However, when I try to make a call, it says "this device has been blocked from network use"

Questions

 • Phones, Tablets & Devices

356

5

0

IPhones rings once and then goes to voicemail

I wanted to help others out that are having this issue as I had the problem for a year. If you have Call Protect app delete off of phone.  Then call ATT and ask them to block the user data for this app.  You need to speak to someone that has been with ATT for awhile as otherwise they won'

Questions

 • Apple

39

0

0

How to get a phone unblacklisted

My phone was lost, so I filed a claim with Asurion. Then I found the phone and let Asurion know that I wanted to cancel the claim because I had found the phone. I then was able to continue using my original phone that I had found for about 7 days, when it was suddenly blacklisted. I have been on the

Questions

 • Apple

155

4

0

AT&T Customer Service and Watch activation problems

I used the Apple Watch app on my phone to set up a new line on Christmas Day for my new Series 6 watch. Everything seemed to go okay except it would not activate. On the 26th I called AT&T, got bounced around a few people, and then ultimately got kicked off during one of the transfers. Infur

Questions

 • Apple

99

7

0

AT&T charging international long distance for WhatsApp FaceTime calls made through home wifi

AT&T is charging me hundreds of dollars for making phonecalls/video calls while on my home wifi- explaining to me that I'm "never really off data."  This doesn't make sense- there are four buttons on my phone: 1.  Cellular 2. Airplane mode 3. Bluetooth 4. Wifi How is it possi

Questions

 • Wireless Billing

71

1

Store issue - deceptively sold me incorrect watch

I was sold the incorrect watch from an att store rep just after Christmas. I asked for the largest version of the Series 4 watch. I walked out thinking that was what I had because there was not a display in the store.  My husband was so impressed by the watch, we went to get him one also shortly aft

Questions

 • Apple

405

7

0

0

Not receiving verification code to add cellular to apple watch

iPhone 12, Apple watch series 6: I go through the steps to add the cellular plan to my apple watch.  It allows me to see the $10 a month, agree to the terms of service, and hit continue. It then loads the 'verify your info' screen, and indicates that they have sent a code via text message to

Questions

 • Apple

181

1

0

Slow Mobile Devices – Troubleshooting and Things to Know From AT&T

Troubleshoot Your Slow Mobile Device   Oh man, if you found this article we know it is not good! This means your device is not running like it should! There are a few reasons why your device is running slower than normal, freezing, or restarting. I cannot promise I can get your device back to

Questions

 • Other Phones & Devices

11.7K

2

0

0

AT&T KEEPS CHARGING ME $100s FOR WHATSAPP CALLS

This is the fourth time that I have received a notification that my AT&T account is being billed over 100 dollars for making international calls. This is outrageous for two reasons. I don't make international calls. I have international calls barring on in case AT&T ever thought I was trying to make

Questions

 • Wireless Billing

5.9K

14

FirstNet - Promo Free iWatch

When I signed up for FirstNet the ATT representative explained the promo for free iWatch.  I signed up to get promo and was told after 3 billing cycles I would start seeing the monthly credit on my bill.  I'm on the 6th billing cycle with no credit.  Account is in good standing. 

Questions

 • Wireless Billing

1.3K

12

0

Port In Number promo snafu

I noticed that ATT had an online offer for both the iPhone 11 Pro Max, and the S20 Note 5g. I have a family plan with 4 lines, and all 4 of these lines wanted to upgrade and this promo was way better than Verizon's upgrade so I decided to try ATT.  I was advised to place 2 separate orders by t

Questions

 • Wireless Account

25

0

0

Closed

October Orders for Iphone 6 Plus - (Order Date vs. Expected Ship Date)

Hello, I've seen a similar forum post on another website. I'd thought it'd be nice if one tailored to AT&T users was started. Model: 64 GB Plus (Gold)Order Date: 10/17/14Expected Delivery: 11/26/14 - 12/08/14(Right on time for Christmas but hope it gets here earlier!)Current Status: Preparing to Shi

Questions

 • Apple

18.5K

116

0

0

Phone Upgrade on Walmart Giving Constant Error

I am trying to upgrade my phone on Walmarts website to the new Iphone SE since there is a great deal going on and it keeps giving me an error. I already went into a AT&T store and confirmed all my information such billing zip code, SSN, etc. Each time i enter the correct info it says "Some of the in

Questions

 • Apple

294

1

0

Using At&T phone in Canada

Hello, My relative gifted me an iphone se red 256 and said it was from at&t. I was able to put in the imei and receive the unlock instructions through my email from your website. The phone is still sealed and I was wondering if a Canadian SIM would work with it right away or if I would need t

Questions

 • Apple

6

3

0

Transfer between Android and iPhone

I just received an iPhone 12Max Pro. I've been using Android phones for years - most recently the Samsung Galaxy S9. I backed up my S9 to the AT&T Cloud, including text messages. After the transfer, text messages other people sent to me appear in messaging, but about 98% of my texts to them do n

Questions

 • Apple

69

2

0

BJ'S IPhone $700 off and $250 Giftcard Problem

After making a deal with the AT&T salesperson in BJ's in June, I have yet to receive my $700. I traded in two IPhone XRs and received two $250 gift cards for both through AT&T rewards, but haven't seen the $700 trade-in reflected in my bill. Instead, I never even received a confirmation numb

Questions

 • Wireless Billing

608

5

0

Can’t log onto account or call at&t because have no service

After I declined the international day pass I immediately had no service. I received a text with a phone number telling me if I want to change to call this number. I can’t call the number because I have no service. The call always fails. I tried to log onto my account, but they send a code by text

Questions

 • Network Coverage

7

2

0

Think I just won the shipping lottery!

So I ordered the 6 Plus (128, Gold) on November 26th and was quoted 20-25 days (12/29-1/7) for shipping and I was originally pretty okay with that. I get the email that says about the 12/12-12/19 shipping dates and thought it was pretty bogus. I went to AT&T today and demanded that my order be cance

Questions

 • Apple

315

0

0

0

iPhone 6s unlock error

I am trying to unlock my iPhone and am getting an error "We're sorry, but we're having technical difficulties with our network at the moment. Please try again later." I have tried using different browsers at different times and have cleared cookies and history on said browsers. Please help!

Questions

 • Apple

91

0

0

0

Iphone 5s Data Usage

I am trying to resolve an issue with my husbands phone. He had an Iphone 4 (that was never updated to I.O.S. 6) until a little over a month ago and never had issues with going over data caps. Since he got his Iphone 5s he has been using extreme amounts of data (1gb a day sometimes) and he hasn't cha

Questions

 • Apple

539

1

0

0

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