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Getting copies of past called or texted phone numbers

Hi!I have a prepaid account and I know I can go on my account and view my bills for a certain number of months. But I am wondering if I there is a way I can get copies of bill further back. Possibly from 2019. I really need copies of these. Thanks.

Questions

 • Account & Usage

128

2

0

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Official Solution

Forgot account password, but not in America, no signal to recieve text messages

I wang to log in my prepaid account to change the paying method. I forgot my passport, while I'm not in America now,so I could not recieve any messages to help me log in. How can I keep pay for my number or can I cancle my number?

Questions

 • Account & Usage

36

2

0

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Official Solution

Unable to Create Prepaid Account

After I activated a prepaid phone and tried to create a prepaid account, It said that the information was wrong. The phone is working except for that.

Questions

 • Account & Usage

43

2

0

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Official Solution

Refund on prepaid account and keeping my number during COVID-19 when I am not in the US.

Hello, I'm an international student and due to the COVID-19 I had to go back to the Czech Republic. My autopay just renewed today, however I am not in the US anymore and won't be using any of that data/calls/texts. I already cancelled my autopay but is there a way to put my 40$ on hold, since I am n

Questions

 • Account & Usage

55

2

0

Accepted Solution

Official Solution

limiting account access for additional users

I am the primary account holder and have 5 lines on my account. How do I limit access to the account for everyone but myself?  I am okay with them accessing their own information, but not billing or the information of the other users

Questions

 • Online Account Access

266

3

0

Accepted Solution

Official Solution

Prepaid $50 plan: enrolled in autopay, no discount this month

I've been using $50 prepaid plan for a long time, and today it reminds me to pay $50 instead of having discount with autopay. Not sure why this happens. Is there a recent plan change that $50 plan won't have autopay saving any more?

Questions

 • Plans & Features

123

1

0

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Official Solution

Closed

A call say that she is from ATT and will stop my service today

Today, at 10:48, there is a call [EDITED] said that she is from ATT and will stop my service today. It sounds like a robot woman. I want to make sure my number's status and make sure that ATT does not stop the service. My phone number is [EDITED].[EDITED per Community Guidelines - removed personal i

Questions

 • Account & Usage

136

6

0

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Official Solution

Blocked calls

How do you block numbers under your at&t prepaid wireless number?? Not just from the phone but the Sims card/ phone number?

Questions

 • More AT&T PREPAID Discussions

79

1

0

Accepted Solution

Official Solution

Lost phone??

I have ran into this problem a couple of times lost my phone went to look for it here on find my phone and it’s always been away from me I’ll find my phone but there is still another dot and when I hit play sound it never plays the sound on my phone is this something to do with app? Service? Or some

Questions

 • Apple

78

2

0

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AT&T WHO PAYS FOR THE WEEKEND PLUMBER BILL THAT IS DOUBLE THE WEEKDAY RATE? FOR THE LINE THAT YOU CUT??

ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.

Questions

 • AT&T Fiber Installation

218

6

0

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Official Solution

problems with getting my cellphone

To whom it may concern, Hello, My name is Arash Taghikhani. I have got an AT&T simcard on 03/13/2022 from one of your stores(J9D4) in Tallahassee,Fl. I also asked for a Samsung s22 ultra mobile phone and they told me if you want to get it by tomorrow you can ask for 128 Gb one, and I accept it

Questions

 • Samsung

34

1

0

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Unblock collect call

I need to make sure my service provider is not blocking collect calls

Questions

 • More AT&T PREPAID Discussions

26

2

0

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Official Solution

Carrier unlocking

My iphone 13 pro max is registered with at&t and I'm out of the state, please how can I unlock it so that I can use another carrier aside at&t on my phone ?

Questions

 • Data & Messaging Features, Internet Tethering

35

1

0

Accepted Solution

Official Solution

Unlock for devices used for more than two years

I have a Samsung J327 (prepaid) device for more than 3 years and was using it till last week. I swapped it with a newer device and requested for unlock code. My request got denied. Can you help getting my device unlocked? I use my older devices for out of country (India) phone numbers. I have anoth

Questions

 • Android

74

5

0

Accepted Solution

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Terminating Decades Old Landline, DSL, and DISH Service

I see nowhere on line to disconnect my decades old package of landline, DSL, and DISH network. Is that something that has to be called in? Moving in with a relative and no longer need service but would like to keep my email address they gave me many years ago, it's one of their sbcglobal.net address

Questions

 • AT&T Phone Account

532

5

0

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Suspended account time frame

How much time is allowed after the account has been suspended before it is completely closed?

Questions

 • Wireless Billing

392

3

0

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Official Solution

Cancelling my account after moving overseas

I've moved to Indonesia for a while now and didn't realize my phone was still going on even though I thought I had already canceled it. I now have suspended it but apparently AT&T is still charging. I won't ever use this account again and I doubt i'd move back to the US so I probably won't care,

Questions

 • Wireless Billing

45

7

0

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Official Solution

Need new wireless phone delivered

I just ordered and paid for my new phone with a new account online thinking it would be delivered but the email says to pick it up in Texas but I live in Tennessee

Questions

 • Wireless Account

47

3

0

Accepted Solution

Official Solution

Samsung S20 FE ported # From boost to at&t, not receiving calls

Just bought the new S20 FE and ported my number from my old Boost Phone. I am since not receiving calls or texts, except from one number on my family plan, and all calls are going to my old boost phone. Can you help?

Questions

 • Samsung

38

2

Accepted Solution

Official Solution

I can not get my prepaid account sign in papge

I am now in Shanghai China and my AT&T prepaid phone has no service in Shanghai China. Now I can not get my prepaid phone account sign in page; but I could get the page and sign in well in December 2021. Now, I activated VPN, still unable get the sign in page. How can I maintain my account and b

Questions

 • Account & Usage

272

5

0

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