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Payment amount increase without changing plan

Hi, I currently have 4 member lines link to my account. I did not change any plans this month. But this month my payment amount increased by 14 dollars. Total amount:(before taxed)April.17th: $106May.17th: $120Could you check it for me to see what is going on and how to solve this problem? Thanks ve

Questions

 • Account & Usage

10

1

0

Help with my account

In need of help for my account! I've written several other posts about this yet I've not received an answer nor help! My credit has been run TWICE within two months! I need answers and I need them ASAP. Who can I get in touch with? Also worth noting, I've called the numbers provided by AT&T and just

Questions

 • U-verse TV Account

101

0

0

0

Cancelling Internet ONLY Plan Question

I need to cancel this internet service ASAP. I am extremely unhappy with many aspects of this service (speed, technical issues, multiple service visits, etc) and I need to know if I have a contract with AT&T. As far as I know, there has never been any mention of ANY type of commitment or service

Questions

 • AT&T Internet Account

23

1

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Access to Prepaid Account Online

Have a prepaid phone currently outside the USA however need to cancel the autopay on the account . Unable to get the PIN as the phone currently doesn't work in the currently location.What can be done to cancel this auto pay?Thanks in advance,

Questions

 • Plans & Features

17

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$50 account credit with purchase of iPhone

NOT HONORING! Customer Service rep Ruby. A liar I am not! I have attached the documentation that came with the phone. Ruby informed me that I had to use the new sim to get my credit and that I must be reading the documentation wrong. I asked for a supervisor and then was conveniently disconnected. S

Questions

 • More AT&T PREPAID Discussions

27

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Prepaid Plan duration

hello I'm thinking about Switching to ATT prepaid, i'm wanting to sign up for the 2GB plan for $15 per month promotional offer. once i'm on this plan can i continue using the service for $15/month? or is my rate going to increase when this promotion ends?

Questions

 • Plans & Features

31

1

0

Help with unlocking a device

Yes. I have gone through the device-unlock portal. I have called the support line and brought the device into a retail AT&T store.My phone broke a while back, my friend gave me his old phone that he bought from AT&T. It was paid in full on a prepaid plan. After upgrading, he of course canceled the a

Questions

 • Other Phones & Devices

40

2

0

WHY is this Login issue not fixed yet?

I have been attempting to log into my wireless account to pay my bill, and keep getting redirected to a different login page, which then returns me to the original login page... In reading back through different posts in this forum, it appears that this issue has been going on for at least a month n

Questions

 • Online Account Access

741

5

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Old Bellsouth account, can't change recovery emails

Someone keeps using my account to send spam emails, I've tried changing the password several times to no avail. I think part of the problem is that the recovery options for me are messed up; I am unable to add or remove recovery emails/phone numbers and there are some clearly fraudulent emails set u

Questions

 • AT&T Internet Email & Security

115

1

0

0

I want to edit my subaccounts, but can't find a list of them

I'm having trouble asccessing my email, which is through bellsouth.net. I use Thunderbird and POP3 service and it has woorrked for years.A while back I got a message that my password wasn't working anymore. So, I tried the usual "Reset Password" routine and was issued a new password consisting of si

Questions

 • AT&T Internet Email & Security

12

1

0

AT&T Can't figure out my problem that THEY CAUSED

Friday morning I called to try and switch our account over from T-Mobile. I clearly stated that we wanted 3 phone lines on a single account and that we would be porting over phone numbers. The sales person on the phone somehow created 3 SEPARATE accounts and sent out 3 new phones to our home.

Questions

 • Wireless Account

31

2

0

Complaints

What is the best e-mail address or website to submit my complaint to At&t regarding customer service and billing? I have a very unpleasant experience today while chatting online with a rep regarding my internet plan and billing. Instead of answering my question she tried to upsell and signed off bef

Questions

 • AT&T Internet Features

427

1

0

0

IMO Account 'Inactive' Need Help

I recently noticed my IMO discount stopped on my last two bills. It looks like there were email verification messaged that were going to my junk mail so I didn't see it until it was too late. I have since logged in and verified my email address, but it now shows 'account is inactive, please reach ou

Questions

 • Wireless Account

18

1

0

Why doesn't the correct pin work when transferring billing responsibility?

I am so frustrated with this service. I am simply attempting to switch over billing responsibility. The prior individual on the account is moving out, and therefore someone else must take over. I have the account number, the pin, and the new individuals information. I did the online portion, and now

Questions

 • AT&T Internet Account

9

1

0

Account Management

I am overseas and have autopay set up on my prepaid account. I want to change the credit card on file. The problem is I don't know how to log into my account anymore AND AT&T prepaid doesn't give me international coverage. If I want to reset my password, it will send me a pin, but since i'm overseas

Questions

 • Account & Usage

17

1

0

Prepaid ATT flip-phones

ATT should be ASHAMED of themselves for ignoring their prepaid customers during this time of crisis in our country! I sat on hold for OVER 94 minutes only to be RUDELY advised that I do not qualify for any relief simply bc I am a prepaid customer! The agent was also for snide in his responses and se

Questions

 • Account & Usage

15

1

0

AT&T Lies at signup.

Hello. Need help with an issue. Went to AT&T store to sign up for home internet.   1. Due to location we only can get Wireless home internet with 100 GB data cap.  2. Rep lied by telling us by saying that signing up for basic Direct TV would give us an additional 50 GB data for only $40.00. 3. Rep m

Questions

 • AT&T Internet Account

25

2

0

How to remove an email from an account

Who can I speak to from AT&T to remove an email from an account? A little backstory, I am the user of an email address that an AT&T customer in Chicago (I don't live in Chicago) used to establish an account and pay his bill. I have been receiving his account payment reminder emails for the p

Questions

 • AT&T Internet Email & Security

19

1

0

Att tuesday movie offer

I am in a group plan along with 10 of my other friends. and we all have the same username and password for att app and att thanks app. now if one person uses the movie offer the other 9 plp are not eligible r to use it ? I called customer care and they suggested froup owner to create a new id for

Questions

 • Account Features

19

1

Email & website lockout

Greetings,I have iPhone AT&T email, att.net email and MyAT&T website accesses.I am locked out of all my email accesses and website now. Originally my email account said I needed to re-enter my passwordand when I did it took me to a reset password site. I did the password reset and it came back and s

Questions

 • AT&T Internet Email & Security

21

1

0

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