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Ref new AT&T Plans (port in from TMobile)

Coming from Tmobile carrier unlocked galaxy S9 to AT&T $65 unlimited plan ($45 with auto pay). Lots of questions but want to be fully informed and feel many people can benefit from these answers! Please note these questions are specific to working with an unlocked tmobile device.-Will the following

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AT&T upgraded Nationwide 450 minutes to Unlimited talk for free?

Did anyone else get a text from AT&T upgrading their 450 min nationwide talk plan to unlimited for free???  Not sure why they're doing this, but I'm surprised in a good way.

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1K

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My Bill is Incorrect and I'm Tired of AT&T

My bill is incorrect. I never wanted unlimited. I was told last time I asked to lower my bill that the only thing that could be done is an upgrade to unlimited at no extra cost. I have the transcripts to prove it. I am only 1 person, age 25, and I'm having to work from home now. Before I was only us

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38

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Does the hotspot (iOS) stop working after limit cap?

I was using my hotspot (iPhone 12) just fine, and - at the cap - it appears that both Windows and macOS machines cannot "see" it, and associated devices cannot "activate" the hotspot after the cap. Other phones (hotspots) on the account continue to work properly. Is this true? Or am I imagining

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25

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HBO Access

Can i get access to HBO with my Business wireless plan - We have 10 plus lines with AT&T

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63

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Can't Verify Subscription

Another "Can't Verify Your Subscription thread. I have Unlimited Elite Plan on 4 phones. I received a text message from ATT today letting me know that my plan has HBO Max available and all I need to do was follow the signup option for HBOMax.  I logged in to the ATT site with my username and

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121

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Is AT&T planning on adding the mobile hotspot feature/tethering to phones on Unlimited Plan soon?

Does anyone know if AT&T is planning on adding the mobile hotspot/tethering feature to devices on the Unlimited Plan anytime soon?

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617

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SIM Card Replaced, Agent Removed my $45/mo Unlimited Data Plan

As title says, was having issues with VoLTE calling, went into the store and received a new SIM for my unlocked S10 (G973U1). Activated over the phone with an agent and my grandfathered data plan have been removed from my line. Who do I need to speak with to get my old or a comparable plan reinstate

Questions

166

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Unauthorized Payments and Identity Theft

I have been on the phone for two weeks now everyday trying to connect to someone from AT&T to help me. I am a victim of identity theft and fraud my account was transferred as a First Net account a year ago and had my phone bill payed through First Net. Come to find out I was being charged an add

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28

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Why did my access to HBO Max stop out of nowhere?

I've always had unlimited service with access to HBO Max free until a couple months ago. It just suddenly stopped?

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20

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DO NOT USE AT&T

I’ve had AT&T for years and for the first few years, it was pretty good. A reliable internet service that gave average internet speeds, upload and download. But a few years ago, I would say about 3 years about, the internet shot down. I checked all stats and it said that it was completely fine.

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31

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Prepaid hot spot issues

I added a 50gig plan to my hotspot about 4 days ago. Today when I tried to connect I get a message saying im out of data. Seriously. Maybe 12 hours of web surfing. No downloads no streaming and 50 gig in 4 days?  Not possible. Then I cannot get info on account because no where can I logon and

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22

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$20 off Unlimited Plans promo not working on multi-line group?

I have a Multi-Line account set up currently with 3 members. 2 are on a $50 prepaid plan and the 3rd is on the $65 unlimited prepaid plan.Currently, there's a "$20 off Unlimited Plans with AutoPay" promo (ending Jan 9, 2020). Based on the multi-line tool (https://www.att.com/att/prepaid-multiline-di

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225

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Unlimited data plan overage: HSPA+ turned off, only LTE worked

Recently I received a text that I was at 75% of my 5GB "limit" (although I have an grandfathered unlimited data plan) and after I hit the "limit", the 4G HSPA+ on my phone would no longer work, and I had to turn on LTE. Normally I have LTE turned off because I find it drains my battery, but I could

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1K

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If you don't have a smartphone, why pay more?

I recently upgraded my service to the AT&T unlimited elite plan to have 5G access. One of my phones on this family plan is a flip phone, not a smart phone. Why does that phone "basic phone" still cost as much per month as my smart phones. I thought it was only supposed to be a $20 monthly charge?

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249

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My phone won't make or receive calls.

I paid bill last week. One phone on my plan is fully active; the other cannot make or receive calls or texts. Main number (working):  [EDITED] OTHER NUMBER (NOT WORKING):  [EDITED] [EDITED per Community Guidelines - Removed Personal Information]

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35

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Why doesn't AT&T honor truly unlimited data contracts?

Hey folks, new to the forums, LONG time customer (15 years if you consider the previous ownership), and owner of (at one point) four different lines (now down to two). Apologies in advance that this is going to require some reading. Skip to the bottom for the TL;DR version, unless you are an actual

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4.4K

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Att unlimited extra

I just ordered the iPhone XR for $5a month and am trying to upgrade my current 4gb plan to the att unlimited extra as advertised on the website for $75. However when I try to change my plan I only get the unlimited starter and the unlimited elite offered to me. the unlimited starter shows a discr

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216

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Original iPad AT&T cellular service

I have one of the original iPad cellular service unlimited accounts whose price was never supposed to increase EVER but obviously did. I used to be able to move my cell service between different iPads. Which was convenient as I could take the most appropriate iPad with me on the road. Recently, it s

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245

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Why am I being charged on my bill? I have ACP.

I have been enrolled with the affordable connectivity program for going on 5 months now and haven't received a bill since until today when I checked my emails and received a notification claiming I owe $49/$28 for January and February. I'm very confused as to why this instance occurred without my kn

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