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Prepaid service return

I just received a prepaid card that I ordered online and i have not used it or set up and want to return and get a refund. I already have att prepaid service and don’t need this one. How can I get this esim cancelled and get a refund?

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22

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removing carrier lock on iPhone 14

I bought an iPhone 14 online from someone whom I know longer know how to get a hold of & at the time of purchase I was unaware that the phone was carrier locked. I’ve contacted my new service provider as well as Apple attempting to locate who the carrier may possibly be & both were unable to

Questions

16

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can I access text messages that were sent to me during the AT&T outage?

I heard from a few people that they sent me text messages during the AT&T outage Thursday morning. I did not receive the messages when service was restored. Are those messages gone forever?  When I log onto AT&T I do not see the messages listed in my text log.  Not sure if it is i

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94

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Why is 5G around Los Angeles so inconsistent?

I always have 3 to 4 bars bars of signal strength, sometimes I will get 500+mbps and sometimes it will be almost zero with no service. Keep in mind I’m at the same location. I will just randomly loose or significantly decrease speed. Happens all over. Some spots I will have 4 bars of 5G signal and c

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16

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How do I unlock an iphone se3 marked as stolen or lost? (I'm not the thief)

I am a college student from South Korea. Because I have a limited budget but I really like the small-screen iphone, I bought a se3 from Taobao and found the carrier lock of att. After using it for a while, I found myself deeply in love with this phone, so what price do I need to pay to successfully

Questions

22

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Accepted Solution

How to retrieve receipt after leaving AT&T?

Hi, I bought a phone while at AT&T and paid off over time. This phone is now stolen, and I'm filing a insurance report for the incident. How can I retrieve my phone receipt from a closed account? For context, I already had my family plan owner searched his mailbox and there is no email receipt

Questions

48

7

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Service outage 2/22/24

Hello, the service outage yesterday was very damaging for me. I am checking to see if anything will be done to rectify this situation, such as a bill credit or courtesy. I received no calls or texts and had no data for most of the day. This was unexpected and unacceptable as I trade stocks on the go

Questions

80

5

Autopay not working on Prepaid

I set up autopay in order to refill my account $25 when the balance had dropped to zero. I am on the $3 daily plan.  My balance dropped to zero yet there was no replenishment.  I called in to tech support and was informed that for my plan, the refill only occurs on the expiration date, no

Questions

20

2

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auto-download text photos

Is there a setting or a preferred app that automatically downloads photos sent to you via txt?

Questions

29

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Accepted Solution

S22 Ultra 512gb - No network

Got this phone from AT&T and I'm still paying for it. Can't make calls, send or recieve text messages. No data. Tried all troubleshooting steps. Reset network, delete cache.

Questions

1.1K

23

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Bad Business

I was offered a one time payment limited offer to have my wireless service restored. I paid $374.00 to have service restored. My service was restored then after a few hours it’s terminated again. After that I talked to 2 agents who reached out to their supervisors and told me that it was an AT&

Questions

38

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S22 Ultra no network

S22 Ultra does not hold a network connection. Ninety percent of the time I have no network connection. When I do get a network connection it is 5G+ only that works (receive and send messages and calls) 5G does show a connection at times but I can't send or receive anything when it does. I've been to

Questions

1.4K

14

Accepted Solution

Hotspot does not work with laptop

My wireless hotspot (iPhone 8 Plus) works fine with my iPad (Air Pro), but I get a “no internet” error from my laptop (Dell Inspiron 16 Plus) every time. I have followed the ATT wireless hotspot troubleshooter with no success.

Questions

19

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Top-up unsuccessful

I topped up my phone (Mexican sim) yesterday. The 200 pesos are paid but I have no minutes and no data. I'm currently in the US but that was never a problem before.

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14

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Outstanding Collection

Hi, I have an outstanding collection and I'm trying to get a hold of someone but I'm out of the country and I'm unable to make international calls. I was getting emails about this but I haven't received one in a while. Is there a way someone can reach out, or another way I can reach out? My at&t

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21

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Voicemail

I tried to check my voicemail, but it said that someone had already use my password to enter my voicemail and try back later

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15

3

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Return accessory back to the store but never received my money back

I already return the accessory which I bought from the store. And store rep already processed the return and give a return receipt. But I never get my money back. I called the store they said they already process in the system. I need talk to att customer service about not receiving money because th

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11

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Accepted Solution

Official Solution

How do I search for a specific phone number on my bill?

I need to find a specific number amongst thousands on my bill

Questions

37

1

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Esim deleted before transfer and forgotten pin code for att account

My son and I both have iphones. We decided to trade. Prior to the trade the phone was reset and the eSim deleted. :/ Now neither one of our phones is working and because of this I can't sign into my icloud, I haven't used my att pin in so long i have forgotten it and I can't even receive help from c

Questions

20

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Accepted Solution

Upgrading early question

I traded in an iPhone back in 2021 and got a $700 trade-in credit. I got the 36 month installment plan. If I am wanting to upgrade and trade-in again but prior to the 36 months being up, how much will I have to pay for any fees since I am wanting to upgrade early?

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17

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