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Gateway ISSUES

I can not login into my WiFi (gateway) account.The message I am receiving is the insulation guy did not confirm he was there!!!!!What does that Mean????So you got an (Edited per community guidelines) installer that doesn’t do his job and I suffer the consequences,REALLY??????

Questions

 • AT&T Internet Account

54

2

0

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What are FCC and BBB?

What are FCC and BBB? What does it do?  What does it have to do with mobile phones?

Questions

 • Apple

427

6

0

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Unable to access U-verse voice features

We had U-verse voice installed yesterday (we already had UV Internet and TV). Incoming and outgoing calling works well, but I can't access any of the phone features online. When I try to do that, I see an alert "This User does not have access to Voice Services." According to tech support, this is a

Questions

 • AT&T Phone Features

7.9K

8

0

0

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Can I use my own modem & router?

We have decided to eliminate our U-verse tv package but will still keep our ATT Internet . We eliminated our home phone over a year ago so the only service we will have is the internet. We do not have fiber optic here and they are unable to  give us an idea on when we will be getting it. While

Questions

 • AT&T Internet Equipment

434

4

0

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Official Solution

I upgraded to IOS16 on iPhone and the Uverse app now gives this message "playback not allowed on jailbroken device (QP1005)"

I upgraded to IOS16 on iPhone and the Uverse app now gives this message "playback not allowed on jailbroken device (QP1005)"

Questions

 • Watching U-verse TV

422

3

0

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Fiber Availability- Allen, TX 75002

I am new to the community and have a few questions. (Note: I read over 100 posts but gave up that route) I used to have fiber in Addison TX.  I get marketing mail saying I can get fiber (from ATT not third party). BUT when I enter my address into the availability tool, it shows 50mbps inter

Questions

 • AT&T Fiber Installation

606

17

0

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Inbound IPv4 connection & power backup

I've been an AT&T Uverse Internet customer for a number of years. I've been generally satisfied with Uverse's speed, features and reliability, with a couple of exceptions. AT&T is installing fiber in my neighborhood. I am considering getting fiber but need to get the answers to a couple of

Questions

 • AT&T Fiber Equipment

81

0

0

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Closed

NBC DVR recordings randomly adding Descriptive Voice Service (DVS)

So, I've had 3 different shows on NBC that have recorded with DVS on them. I'm not visually impaired, so I've never used this service before. I can't figure out how to turn it off. It only happened with NBC shows. Specifically, it happened with 1 episode each of Law and Order: SVU, Chicago P.D. and

Questions

 • Watching U-verse TV

14.4K

15

0

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IGMP Multicast and IP Passthrough on BGW700-210

hi everyone,   I've FINALLY figured out how to put my BGW into IP Passthrough so my UDM Pro is getting the WAN IP. The only trouble now are my set top boxes - they will lose signal after only a few minutes. All 3 boxes are hardwired with an unmanaged switch at each location. I've been doing some res

Questions

 • AT&T Fiber Equipment

960

5

0

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Disable Movie Rentals

My elderly mother is accidentally renting movies and racking up charges. She's deaf and quarantined in assisted living so I cannot go in to try to disable it. I've searched the site and app and cannot find a way to turn off movie rentals On Demand. Help?

Questions

 • Watching U-verse TV

154

2

0

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AT&T Cable Modem Router: Change/Replace w/ Personal Cable Modem Router

Hello:Is there anyone who might be able to lead me in the right direction regarding a few questions that I am eager to have answered that pertain to Cable Modem Routers? Specifically, I would like to change/replace out the cable modem router that AT&T issued me when they first installed my internet

Questions

 • AT&T Fiber Equipment

6.6K

1

0

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Delete wireless users from the RG history

I have a 2wire i38hg access point and an INID. On the home page of the router every wireless user device that has accessed the network is listed. Is there a way to clear that history. Primarily I want to remove rarely used devices (children's friends, visiting family members, other guests). Also, ca

Questions

 • AT&T Internet Equipment

11K

4

0

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Block tiktok

How to block tiktok from WiFi.

Questions

 • AT&T Internet Features

459

8

0

Accepted Solution

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Closed

AT&T Uverse TV & Internet Devices (Equipment Return Address)

Greetings, I cancelled my Uverse TV & internet service today and never received the email instructions (UPS label) for returning the equipment. Does anyone know what the equipment return address would be for Asheville NC 28801?

Questions

 • AT&T Fiber Equipment

1.3K

3

0

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Bill payment and account restoration?

So my internet account is suspended right now cause forgot to pay it and eventually they shut it off/suspended the acct. When i pay my bill (plus the late fee charge) how long will it take for my wifi to start working again?

Questions

 • AT&T Internet Account

217

1

0

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List of Blocked Numbers on my home phone

When I receive a spam call, I then block it by dialing *61. I need to check this list to make sure that I don’t have a number of there that shouldn’t be there. It used to be so easy to access this list, but I seem to be having trouble doing this. Could you please give me the steps to access my Bloc

Questions

 • Landline Phone Features

119

1

0

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AT&T’s policy to charge modem rental fee is illegal per the new federal regulation in Jan 2021

How AT&T as an internet service provider is able to bypass the latest Federal regulation effective 20-Jan-2021, Which prohibits ISP’s to charge customers modem or router equipment rental fees if they are willing to buy or get their own device?

Questions

 • AT&T Fiber Equipment

9.8K

21

Accepted Solution

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Issues with Wireless STB box after installing Google Wifi and Network Switch

I am having issues with my wireless STB boxes after installing Google Wifi and a Network switch onto my network. My wireless STB boxes will frequently lose signal or it will display a "Network problems have stopped this stream" while watching recorded shows. Sometimes the shows will play for 30 minu

Questions

 • U-verse TV Equipment

1.6K

11

0

0

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Cancelling U-Verse Service

Hello - My husband and I are planning to cancel our U-verse service that includes (U-verse cable...not Direct TV) and Internet. I have looked everywhere on the 'myAT&T' mobile app and also gone to att.com/myatt  online.  The online account keeps trying to get me to merge my accounts,

Questions

 • U-verse TV Account

962

1

0

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WE NEED A 2ND DSL LINE only for internet. Is it possible? - For expenses we r roommates.

Good evening, We'd like to have a 2nd DSL line.   In this house our room-mate and owner has a UVERSE (Internet, cable, TV and voice). But I'd like to have my own DSL Line for Internet.  Is it possible?

Questions

 • AT&T Internet Features

702

6

0

0

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