Hi, I have been trying to unlock my previous phone through AT&T unlock device online but it keeps telling me that I have to pay off the device first. Error message: "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48 hours

I am trying to sumbit a request to unlock my phone, but I keep getting a message that the info (first name, last name, email) is incorrect. If I try to the IMEI route, it will not let me push the "next" button. I am at a loss on what to do. I have tried several times and I know I meet the eligibilit

I bought this device used. How can I register it and activate it. Says Serial number is already used. Please Help 

I brought an iphone in November 2019 as part of a pre-paid service, had the service active for 6 months and then unlocked the iphone. When I check the IMEI on ATT it says the iphone is unlocked however when I try to insert an international sim card in to the phone, I am receiving a message saying th

Recently, my entire family got an upgrade for our smartphones with an installment plan. I know that the phone needs to be paid off the get an unlock code but I need it pretty urgent. I am now outside of the US and just got a new SIM card from the country I am at right now, but it seems like I cannot

Samsung phone needs to be unlocked to use with different carrier. Details here

Hi to All, I am living in Turkey and I bought my phone in a local store without carrier lock. I used this phone for almost 3 years and when I reset my phone I faced carrier lock. When I check situtation with Apple they told me that carrier could remove device lock. But when I check with my imei the

hey,I bought my galaxy s4 used in the U.S. and I thought the sim would be unlocked. Now I am not a resident of the U.S. anymore and I have never had an AT&T card before. I asked for a unlock code but my request got refused. Why did it get refused, why am I not allowed to unlock my phone?

I am from India. I purchased an iPhone Xs last year for my personal use from a local vendor. The phone worked perfectly for a year and suddenly stopped working in May. The network is locked and I cannot use it besides as a dummy phone. While searching for the reason and after the visit to the Apple

I have an iphone 7 through Pre-paid and would like to get the iphone 11 through the Apple site since Prepaid is not offering the iphone 11. Can i use the same sim card i have on my iphone 7?   When placing an order from Apple site, do i order the phone without a sim card or do i chose ATT as the car

What is the cost associated with buying out my device? Right now I'm 24 months into a 2.5 year DPP and owe 236.85, is there an extra fee for buying out? I need to port one line off my account soon so i am trying to figure it out

I have been the loyal customer since 2013 and in 2018, I have upgraded my device with promotional offer of buy1 and get 1 free. So, currently, I have 2 lines in my account. Yesterday, I went to nearest AT &T Store and have paid off remaining balance on both the devices (but unfortunately paid for

Hi! I need to unlock my iphone SE 2020 that y buy prepaid for one month, i know you need to have at least 60 days of plan but is there any options? i really need it... so if someone could help me it i`ll be asome! Than you

Mi hermana volvio a Chile desde EEUU a radicarse aqui , tenia un telefono viejo de AT&T sin usar hace mucho tiempo , que me regalo. Intente desbloquearlo , pero no he tenido suerte nunca me llego mensaje alguno de uds a mi correo , y ella ya no tiene otro telefono de AT&T , por lo que puse

I am having some pretty horrible problems. I upgraded my own device 2 years ago and the manager who did it put the installment next plan on the wrong phone line. Customer service has told me that the only thing I could do was pay off the device the next plan is meant for before I could make any chan

​ ​ ​ Good morning, ​ ​ ​ ​ ​ ​ I’m reaching out because Im still having trouble getting my devices unlocked. ​ ​ ​ ​ ​ ​ ​ ​ I moved most of my lines to Tmobile to take advantage of their reimbursement program, I learned that the phones needed to be paid off first and unlocked. ​ ​ ​ ​ ​

Hellow community i bought the 2nd hand phone and unfortunately the phone is blacklisted and locked by at&t carrier I don’t now how can i use another sim card can somebody help me out to remove the blacklisted status that i will use another sim card in this phone than you

I recently got a Nokia 2760 flip (temporary phone), although I didn't notice it was "owned" by TracFone. Currently it says my AT&T prepaid sim card is invalid. If I got the phone unlocked, could I use AT&T with it?

I am not an at&t customer but I do have an at&t smartphone that I won through a work app called Motorola Insiders. At the time I received the phone, I requested a device unlock and it was approved but everytime I tried to enter I the unlock code it would say it was invalid. I requested the

I bought my phone from a friend and it says sim locked in the settings and when i try to unlock it on AT&T device unlock site it says “Looks like the device you want to unlock is active on another AT&T account.” Is there any way to fix it? And what does it mean it’s active on another AT&