
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
All my AT&T email accounts stopped working with Outlook 365 in July-2020. My current work around has been using my iPhone/IPAD or logging into https://currently.att.yahoo.com/ website to access my email accounts. Please advise how to resolve so that I can access my AT&T email accounts
Questions
•
AT&T Internet Security
Accepted Solution
Official Solution
Hi there, I am currently on my cycle, based on a postpaid service, my due date is on the 9th of this month, (Otcober 2021) I have updated my payment method from checking account to credit card. my question is. Will the payment that is schedulled to be taken on the 7th slides off and I need to make i
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I paid my bill on the 9th, ran out of data and tried to upgrade to a higher plan, and in doing so I couldn't get my credit card to run. Apparently my old plan was lost, even though I had 3 weeks left. Now I have no phone service and can't connect to internet anywhere hardly. What do I do to get the
Questions
•
Plans & Features
Accepted Solution
Official Solution
I was set up for auto pay. But made a payment early for the full plan cost. I did not turn off auto pay there is still a balance on my plan what happen to the payment I made?
Questions
•
Account & Usage
Accepted Solution
Official Solution
I purchased a new iPhone12 by myself (my company paid for that) on May 2022. NOT from AT&T. Then I switched my AT&T plan to prepaid plan sometime in June, and started to use my new phone with the prepaid plan. The reason is because I planned to travel to Japan in June 2022, and I want to
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
Closed
Hi, I am unable to install the ATT Internet Security suite (aka McAfee Antivirus suite). Following are the details. 1. I have a windows 10 computer, which had a previous version of McAfee (also through ATT internet and expired). I uninstalled it using instructions on the KB article page (unins
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I've tried sending images and plain text messages from email to two different mobile numbers and get the message each time that the [email scrubbed] and @txt.att.net address not found error message. The messages aren't simply delayed, I'm getting the email message that the messages can't be sent
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
I previously worked for AT&T corporate and Cellular World and authorized dealer. They are unable to process my ATTUID. What is the issue? From my understanding, once you are assigned an ATTUID, and ever need it again with the company or affiliated companies, you only get one in a life time. How
Questions
•
Community lounge
Accepted Solution
Official Solution
Stingray Music error "player could not be tuned to unexpected error" I have have unplugged TV from box, reset box and still having issue.
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
I have a suspicion that an ex has hired someone Ito hack my home network and devices due to some kind of zero day, back door or no click malware. How can I protect my home network and devices from these attacks? Can I upgrade to a better network monitoring service?
Questions
•
AT&T Internet Plans
Accepted Solution
Official Solution
I have been trying to report text spam for about a week. There has been no response what so ever. Is this system not working? Is my phone hacked? What is the problem? I have rebooted my phone and still not working.
Questions
•
Device Features
Accepted Solution
Official Solution
Am I able to transfer my AT&T phone number to a new carrier if my phone is not paid off but I intend on keeping my AT&T service and just getting a new phone number?
Questions
•
Account Features
Accepted Solution
Official Solution
Need some guidance on initial set up of an @bellsouth.net email account in Outlook 2021. Is this POP or IMAP? Seem to be getting hung up with User ID and Email Key. Seems to be completely different than an @gmail account that took me less than 5 minutes to set up. Can you publish a star
Questions
•
AT&T Mail Setup
Accepted Solution
Official Solution
I need to know what is my account number?
Questions
•
Online Account Access
Accepted Solution
Official Solution
Some kids ran over my box and now I don’t have internet. How can I rewire it myself? I need the color codes and where they go.
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I recently moved. AT&T had a set up kit delivered to me and sent me an email saying I have until the 21st to return my old router. Thing is, the "set up" kit was nothing but wires. No problem - I set up my old router in my new apartment. I called customer service because I didn't know why I
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Hi to the AT&T Community, I am new to ATT (3 mo) and ever since I made the change, my iphone stopped accepting text messages from any business who sends me a verification code. I spent half an hour on the phone with AT&T technical support only to be told that the rep had to write up a tick
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
In one of the Latin America countries and my mobile data isn't working like the plan says it should now. Phone and text is working fine. Do I need to turn on international data roaming? Will this charge me roaming charges? The details made it seem like my phone should work as if I were still
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
Closed
I was charged $99 for a dispatch fee for a WiFi box switch due to bad equipment.cs rep that made the appointment assured me that I would not be charged any fee. Now I have to pay for a service fee because instead of me waiting on a box I requested someone come out ASAP because if I don’t have intern
Questions
•
AT&T Internet Equipment