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Why do I have to return my router for a new one?

I recently moved. AT&T had a set up kit delivered to me and sent me an email saying I have until the 21st to return my old router. Thing is, the "set up" kit was nothing but wires. No problem - I set up my old router in my new apartment. I called customer service because I didn't know why I

Questions

 • AT&T Internet Equipment

86

4

0

Accepted Solution

Official Solution

Need help with unlocking the phone

I bought this device from Amazon USA, but I am from Saudi Arabia and I cannot put any SIM card on it. Please unlock it so that I can use it (Edited as per community guidelines)

Questions

 • Other Phones & Devices

76

3

0

Accepted Solution

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Switched SIM to old phone and back to newer one, now cell data isn't working.

Yesterday I took my iPhone 8 Plus in for a battery replacement. Since I had to leave my phone and pick it up later, I took my SIM card out and put it in my old iPhone 5s. When I did this, I got a notification on the 5s saying "our network is being upgraded and the cell phone you tried to activate wi

Questions

 • Apple

1K

5

0

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New TV receiver box getting account unavailable message

Just got a new tv receiver box and keep getting account unavailable message. Reset several times and same result

Questions

 • U-verse TV Equipment

92

1

0

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Payment Arrangements

I finished chatting with a representative got help making a payment to get my service restored was able to come to an arrangement after he spoke to a supervisor pay an amount now then pay the rest in payments both told me how to make an arrangement but it won’t allow me to and been on the phone with

Questions

 • Wireless Account

145

4

0

Accepted Solution

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Unable to receive 2 step verification codes (2FA) to new iPhone 12 Pro

Purchased a new phone directly from Apple. I opted for the easy activation option which auto-activates with the included sim card pre-installed (I did not transfer sim cards). Activation went great and everything seemed to work just fine. Then, I purchased an Apple Watch Series 6 with Cellular servi

Questions

 • Data & Messaging Features, Internet Tethering

4.4K

16

Accepted Solution

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ATT Promotional Card - Apply towards Wireless or Home Billing

For Months I have been trying to use the ATT PRomotional Card towards my cell or home phone balance and it won't apply. There is no information on this, now the card is about the run-out. What can I do now to use this card towards my balance? Thank you

Questions

 • Wireless Billing

647

2

0

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Stingray Karaoke remove from bill

There is no easy way to cancel Stingray Karaoke on my account.  Please advise on how to do so.

Questions

 • U-verse TV Account

137

3

0

Accepted Solution

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International Day Pass- Internet Not Working

Hello, I have been paying for the international day pass services for a while now. Unfortunately it only allows me to text but no internet. It was explained to me that I would be able to use my unlimited plan while here. I cannot use google, maps, or even send/receive photos. Please help me!

Questions

 • Data & Messaging Features, Internet Tethering

103

1

0

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Unlocked iPhone SE 2020

I have an iPhone SE 2020 unlocked and still won't work on my sim from the Philippines, it is still No Service even unlocked.

Questions

 • Apple

371

12

0

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Switched SIM card back to new device and not working

Hello I switched my SIM card from my iPhone 12pro max to iPhone X and now when I put the SIM card back on my iPhone 12 it’s not working (cellular network or calling), how do I fix it ?? thank you 

Questions

 • Apple

87

2

0

Accepted Solution

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No Lights on BGW210, and no Internet connection.

Woke up today to no Internet connection. Checked the modem and none of the lights were on. I unplugged it plugged it back in, nothing. I tried using different outlets, again, nothing. I don't have any other cords to try it out and leaving the house and getting one isn't an option currently. I'd appr

Questions

 • AT&T Internet Installation

1K

1

0

0

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Has Google Assistant been removed entirely from Alcatel Smartflip phones??

I recently saw notification on my Smartflip phone that software had been updated. Didn't make note of the date, but I now can find no evidence that Google Assistant is loaded on the phone.  Here are latest Details from Settings: Model:  4052R SVN: 05 (software version number?) Software

Questions

 • Device Features

4.3K

93

Accepted Solution

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CARE CODE: 205.2 [LU003] Error keeps happening on my account

I keep getting this message from ATT, but I am not logging to the web email multiple times. i use 3 different devices, 3 two computers and a phone.    Looks like you’ve tried to sign in unsuccessfully too many times. Recover your ID or reset your password to continue. CARE COD

Questions

 • AT&T Mail Login & Security

28.1K

213

Accepted Solution

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Wi-Fi password changed. (Wasn’t us)

I can connect to my “Guest” but the password for the main Wi-Fi connection has been changed and it’s not the password on the side of the router. I had to change the password on the guest account almost two years ago because someone was connecting to it and casting videos to my devices. Is it poss

Questions

 • AT&T Internet Security

447

3

0

Accepted Solution

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Can’t make or receive calls after SIM card change

I got my SIM card changed yesterday on my iPhone 8 and I can text but I can’t make or receive calls. When I dial any number it automatically says call failed. What should I do?

Questions

 • Apple

595

6

0

Accepted Solution

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Mobile Security app battery drain

Until recently by Samsung S9 would last all day on a charge; now the battery is down to 15% be late afternoon. In Device Help - Battery the AT&T ActiveAmor Mobile Security App uses 25% of the battery usage.  Should I remove the app?

Questions

 • Samsung

574

1

0

Accepted Solution

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invisible text in signature

I was recently hacked but have changed my password. When I set up my new signature, the preview shows text that I did not enter. It says, "How are you doing?" But this text does not show when I compose an email--only the text that I entered shows. Should I be concerned about some kind of invisible c

Questions

 • AT&T Internet Security

58

3

0

Accepted Solution

Official Solution

Disconnected phone number & account after pausing autopay

I am an international student from Korea attending college in the US. Because of Covid19, I came back to Korea last March so I put my autopay on pause. I am planning on going back to the US in 2 weeks so I was trying to unpause my autopay on my AT&T account, but I am having trouble logging in. A

Questions

 • Online Account Access

109

3

0

Accepted Solution

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Need to chat with customer service from Scotland - or call with WhatsApp - any tips?

My son cancelled his account before I could transfer to my own account or port my number to another provider. I would rather stay with AT&T on my own account.  But now that he's cancelled his account, I can't login to chat.  AND, I'm currently in the UK, so can't just call customer se

Questions

 • Wireless Account

81

3

0

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