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Speed keeps dropping way down

I have the 15mbps uverse service. Over the last few days (maybe longer), my speed keeps dropping down to around 1 to 1.5mbps downstream (measured on Speedtest.net multiple times). Recycling the gateway typically restores speed to close to 15 for a short time, only to have the speed degrade again soo

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Unstable Internet Service

I've been a customer with Uverse for almost a year, and up until early March my service had been impecable. However, ever since about the second week of March my internet has become a hassle. I'm paying for gigabit service, yet my download speed will vary from 8mbps to 200mbps max. Switching to a wi

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$2,300 in Fraudulent Long Distances Charges

Can anyone please help me? I discovered over $2,300 in outgoing call charges from US to Jamaica.  The phone is on my family plan and is used by my daughter who has an intellectual disability (special needs.) Based upon review of logs, two incoming calls from Montego Bay to my daughter's p

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my internet is up and down and im wired

i'm not impressed with this at&t fiber, im wired to the box and signal is in and out my hotspot on my phone is alot better than this ,THIS IS (Edited as per Community Guidelines)!!!

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Internet set up

Has anyone else had a problem with a new construction home and having there internet set up ? All of my neighbors have at&t and are doing just fine but when it came to mine it was a problem and its been over 2 weeks and still haven’t heard anything back

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Cancel my service

I want to cancel my DSL and home phone service. I have been on the phone for over an hour trying to cancel my account. I have tried to cancel online, but there is only an option to cancel my home phone service. I have reached out on social media, but no reply. How do I cancel my account? I have al

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New vehicle device

Anyone know why AT&T (Edited per community guidelines) so bad at enrolling a vehicle to an existing phone plan account?  I've been on the phone for an hour and I'm on my 3rd rep who is trying to figure it out.  I swear, you'd think I was the first person ever in history to want to do this.Yes, I kno

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34

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Can't login to my account

I've been an At&t prepaid customer for years now and as of recently i haven't been able to login to my account. Every time I click on "forgot password" it says one can't be provided and that I have to try in 60min....every single time. Also it seems like my credit card is being charged earlier a

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A solution for us.

My family doesn't watch 10% of what we are paying for and the majority of what we watch is from our Hulu, Amazon, or Netflix accounts, so we are pulling the plug on our $214/month, always rising, Uverse, and going with 100mbps internet and the following. Slate dot com has calculator that will show y

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663

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Need my auto pay credit

I made a payment tonight because my prepaid service was expiring at midnight tonight, but it did not give me my auto pay credit. Therefore, my plan will not renew. How can I get this credit

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Gigabit connection with very slow download speeds

I recently subscribed to Uverse Internet with gigabit connectivity. Regardless of the time of day or the site I go to when I need to download files I typically get speeds in the 100s of Kbs. When I run the ATT speed test my DL throughput is always over 500 Mbs the last was 825 Mbs. When I had Cox I

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Mobile Share Advantage

Hey all, I posted about this a while ago but was wondering about an update?  I have the 3GB Mobile Share Advantage Plan and I have hit the cap.  However, I have not been throttled.  I am NOT complaining, as full speed is great!  I was just wondering if there was a date set to when AT&T will actually

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517

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300 mb internet with super slow page loads

I have att Fiber 300 and it is running as slow as dial up on page loads.  Speed tests show 395 down and 359 up, but this is not translated to page loads. I have reset my modem numerous times, I have hardwired and wifi connections that all will freeze/slow down.  After reset it works for a few hours

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Internet Usage

My online bill says that I was billed for Sept 27 through Oct 26 but my paper bill says that I was billed from Aug 1 through Oct 31. Oh, and of course there was an overage so it looks like my bill will be skewed because I'm being hit with an overage in the middle of a cycle regardless because I got

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How do I split the internet connection coming from my main Uverse DVR box?

The issue that I am trying to solve is utilizing my internet connection via cabled connection (not WiFi) for multiple devices (i.e. a Smart TV and Nintendo Switch) to the main Uverse DVR box that I have setup for the main television in our den. The said main Uverse DVR cable box is receiving its sig

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My internet isn’t working well and all calls are dropping

My internet isn’t working per the ATT Device Help app. I’ve turned off Wi-Fi and reset router already but my phone is also dropping almost every call I get. I don’t know what to do. It didn’t give me problems until I moved a week ago and it’s in the middle of the city. Troubleshooting says no outa

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Very POOR customer Service. What is the cost for terminating business internet?

Scheduling Specutrum as I type. Can't wait! Does anyone know how much they are going to charge me for canceling services? I am so disappointed in AT&T, they are supposed to be a leader in techology and they aren't even there for their business customers. After 2 hours today, I still was not ab

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Want to get (Edited per community guidelines)ed over and lied too? Choose AT&T today!

I have five phones with AT&T and two of the phones are paid off and the other three were 75% paid off, I called to talk to a customer rep about upgrading my phones to an iPhone 14 Pro Max mind you we were already paying for an iPhone 12 Pro Max All three of them. And this wonderful good hearted huma

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Uverse internet unstable and generally ridiculously slow

My network speed is ridiculously slow, often less than 0.5 Mbs download. When I reset the router, it can be 25-30 Mbs for 10 minutes, then it dies again.Tried to call ATT, all I could get was a text message with a link. Useless. All it suggests is to restart the router. After going to the trouble to

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348

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Upgrading went wrong

I cancelled my service with AT&T. I was using a prepaid. And when I applied for postpaid they declined me. They said I am not yet eligible. When I went to other company and ask them if they can give me a postpaid plan, they said yes. So now I am already using a postpaid plan with some other bene

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