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iPhone 11 is a brick when visiting Austin Texas.

My wife and I visited Austin, Texas last Friday to meet up with our niece. Both of your phones started displaying 5gE service. Our phones were useless while that was displayed. Siri was non-existent. I couldn't get the maps app to find my locations. I felt totally abandoned. A few miles south of Aus

Questions

 • Apple

15

1

0

Closed

iPhone promotion for half off

I was charged full price for my iPhone 11 that was being promoted for half off if you added a line or started an account. I added a line when I purchased my iPhone11 in October 2020. I have noticed that I was charged full price instead of the promotion price. I need my bill credit for this

Questions

 • Account Features

14

1

0

Dropped AT&T cell signal

One month after I agreed to a 3 year contract and purchased four iPhone X’s some work happened on a nearby tower and service was cut off to my area/town.  I’ve been fighting this over a year and explaining that we can not get a reliable signal anymore.  I was told they changed the direction of the s

Questions

 • Other Phones & Devices

12

0

0

Upgraded Wireless for Billing Credits

In November 2020, We did two wireless phone upgrades within the ATT app and in my ATT account. Sent in our phones per the agent instructions using the USPS returned equipment address as given to me in an email.  The process was a wait for three billing cycles, now into the 5 months, I called A

Questions

 • Phone & Device Upgrades

17

2

0

Looking to get Bundled Services Installed; Slightly outside of service area

I'm looking to get bundled residential services, however my address reports it is outside of the service area. However, 4 houses down the internet is offered. This house is under half a mile away, so I believe adding service for myself and the 3 other houses is very plausible. What are the options f

Questions

 • AT&T Fiber Installation

15

3

0

cant make calls,I try, 4g drops, full service bars become no service symbol says out of service area

I will bullet this to make it as easy as possible *4G(and only 4G) stopped working yesterday *software update and/or APN settings fixed that *top bar shows full service bars and 4G *internet works from 4g wireless and texting works as well*upon making a call 4G vanishes as does the internet that com

Questions

 • Android

2K

4

0

0

10gbs Data extra?

Hello I'm wondering if AT&T are still applying the 10gbs of Data for plans 25.00 & up?

Questions

 • Plans & Features

14

1

0

No service with full bars

My plan is on until the 16 and it went out today

Questions

 • More AT&T PREPAID Discussions

13

1

0

Service Line outage/down problem

Omaha Tx 75571-West 3rd Street was struck by severe wind/Tornado 04/24/2020 approx 9pm! The AT&T phone/internet is down on the ground in multiple locations and hanging low across peoples yards and driveways in other place from the 200-500 blocks of west 3rd Street! Please come fix and clear the line

Questions

 • AT&T Internet Equipment

21

1

0

11 new homes and we all need service

I am one of 11 New homes. We all have kids in our homes and with the situation with school having no Internet has been absolutely terrible. We have all tried hotspots and it’s just not good enough for what our kids deserve to be able to get their schoolwork done. Who do I contact to get our communit

Questions

 • AT&T Internet Installation

27

7

0

How do I cancel my account? How can I get a refund?

Hello!I'm out of the country and I have not been able to use the services I'm paying for, so I'd like to cancel my account and also get a refund, as I have paid for May (AutoPay) and I cannot use the services.How can I do that? I've already tried their online chat, but the robot does not let me chat

Questions

 • Account & Usage

99

1

0

Prepaid sim cards not working why?

I have bought 2 prepaid  sim cards and 50$ refill card and the sim cards aren't working 

Questions

 • More AT&T PREPAID Discussions

24

2

0

straight talk unlocked sky pro switching to att

i have Samsung galaxy sky pro that i got unlocked rights from straight talk followed the how to put my att sim card into device changed all the settings everything works except for the making /receiving calls need help did i not get settings right i do have att account is sky pro compatible to use

Questions

 • Other Phones & Devices

10

1

0

Desperately need to cancel AutoPay service from overseas

Hello, I've been staying in Korea for several months after coming back from Madison, WI due to COVID-19. I tried to call the international hotline to cancel my phone plan, but somehow the autopay did not get cancelled even after hours of talking. I've been spending over $150 of fees and now I really

Questions

 • Account & Usage

16

3

0

Old phone was shut off, now saying there won't be a shipment until the end of next month!

I ordered a phone through ATT from a sales rep that was at Sam's Club. I was told I would get 10$ off my bills if I ported my old phone number and got a new phone through them. I paid $30 for this. First, I had an issue with porting the number, which took nearly a week to get fixed after calling 6 t

Questions

 • Wireless Account

19

4

0

Porting Number from Verizon

I received a new phone last Wednesday and have been waiting for my phone number to be ported from Verizon. Every time I check the att.com/port site, it has said that the port has been confirmed by my previous provider. I have not cell or data service on my phone and as my old phone is broken, I have

Questions

 • Apple

26

1

0

Hostile Driver

At around 1:30pm on 10/30/2020 a Caucasian male with round glasses, a ball cap and safety vest cut me off in Key West, Florida. He pulled across 3 lanes of traffic from 24 North hotel. I had to slam my breaks on, as well as the individual behind me. Myself and the individual behind me honked. The dr

Questions

 • Community lounge

14

2

0

Dead tablet

My android tablet LG-V495 has gone dead.

Questions

 • Android

11

1

0

Unlocked iphone 5

Hi everyone I have an iPhone 5 and it was my old one from at&t and I got the message thing to unlock it and it got unlocked and my iPhone 8 from Verizon stopped working all of the sudden and then I tried to put my Verizon sim card into my iPhone 5 since it got unlocked the bars the data comes on

Questions

 • Other Phones & Devices

11

4

0

Charge on returned iphone!

I recently ordered new iPhone SE, right after receiving it 24 hours latter and seeing how small it was I called customer service and asked to exchange and return phone! They offered me two options to return it to local ATT or send it back, I went to local store at 50702 zip-code, the owner and only

Questions

 • Wireless Billing

20

5

0

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