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Unethical bait tactic to get you signed up for service; BEWARE OF ANY VISA GIFT CARD DEALS

Signed up for 1yr contract fiber internet with supposedly promised $100 Visa gift card.I never received any form of notification (neither email nor regular mail) about claiming the gift cardI was never informed of "120 Days" expiration clause. Now because it's been over 120 days since installing the

Questions

 • AT&T Fiber Account

346

2

0

0

Improper Billing

I traded my Xfinity Internet and TV plan for AT&T recently Jun / 6th. I paid $ 88 monthly. I received a proposal from AT&T to get a much more complete plan by paying $ 96 per month. However, AT&T is sending me charges over $ 200 a month. I tried to solve the situation by chat and I couldn't. I tried

Questions

 • AT&T Fiber Account

32

2

Internet Usage

My online bill says that I was billed for Sept 27 through Oct 26 but my paper bill says that I was billed from Aug 1 through Oct 31. Oh, and of course there was an overage so it looks like my bill will be skewed because I'm being hit with an overage in the middle of a cycle regardless because I got

Questions

 • AT&T Internet Plans

31

1

0

Why can't I get what I signed up for?

After going without any type of tv/cable for almost 4 years, I decided to take advantage of a really good offer when we moved last October. We already had internet through AT&T so to add Uverse 200 with HD and Sports was only an additional $40 for a year. When October of this year came around and my

Questions

 • U-verse TV Account

318

1

0

0

Lack of coverage in TX, LA, OK, MI, RI

It appears that a squirrel knocked out about 1/3 of all the AT&T cell towers this year?  What happened?  No one in my family that has AT&T can make or receive calls except on the highways.   Cell coverage has been very good for 6+ years here and in other states until thi

Questions

 • Network Coverage

31

2

0

Closed

Disconnect / Cancel Internet DSL Account

I tried calling all the 1-800 numbers you provided and was transferred 6 times, waited on hold for 2 hours and today was on hold for an hour and STILL NOT resolve. ATT is giving me a hard time to cancel or disconnect my account. Trying this one, I HOPE THEY CALL OR RESPOND TO ME!

Questions

 • AT&T Internet Account

11

0

0

Why can't ten separate AT&T Employees successful port over a cricket phone? Why would AT&T sell a product that don't understand?

In the past three days I have been to two separate AT&T stores, spoken with six in-person employees and four online techs. None of which can even comprehend or provide an explanation for why my phone does not receive data or texting. The phone works fine when other AT&T sim cards are inserted. Sever

Questions

 • More AT&T PREPAID Discussions

39

2

0

ATT Netgear 770S

I have a unlocked ATT Netgear 770S how do you turn roaming on my ISP has free roaming and told me to turn it on. I don't know how to turn roaming on can someone help me that does know how.

Questions

 • Other Phones & Devices

45

1

0

Cheated out of minutes by AT&T

I want to know how it is that AT&T gets away with ripping off their prepaid wireless customers? They are scamming us, we are supposed to be getting 30 days of service but in reality we are only getting 29. We loose a day each time we refill our service. ..Let's say i added my minutes to my phone on

Questions

 • More AT&T PREPAID Discussions

136

1

0

0

Another Missing Equipment Charge

I absolutely followed every direction in returning my equipment via FedEx Smartpost and somehow AT&T didn’t receive my equipment and I’m all of a sudden being charged for missing equipment that I turned in per their instructions. Talk about the most incompetent CS and the most money hungry scam of a

Questions

 • U-verse TV Equipment

292

3

0

0

Need to talk to upper management to cancel an order - customer service transfers me to anyone else.

Yesterday I was excited to place an order for wireless service and went to online chat for help.The guy "Junior C" had me place 4 seperate orders for 4 lines so he could get a good commision check AND made sure to keep me online long enough for those orders to get to the shipping process. At the end

Questions

 • Wireless Account

580

1

0

0

Ruined my credibility and lost my number

I can not believe I had to be apart of the scam and degrading customer service as most other people have apparently endured. After having to find a wifi coffee shop in the SF when I was supposed to be in the passport agency, to figure out why my phone was shutoff, 4 HOURS later from being repeatedly

Questions

 • Wireless Account

72

2

0

@ATTHelp Returned Phone for trade in issues

@ATTHelp I returned my old S8 phone for a trade in using the return packaging material provided by ATT thas was included with my new S20 phone that I received in the mail. ATT states their was no trade in started. I returned the phone in August under Tradeinoffer20 and I have not been given credit

Questions

 • Wireless Billing

66

1

0

Horrible Service

Service is starting to become unbearable. Feels like I'm throttled 100% of the time(even after starting a new month), I can barely watch a youtube video anymore. Your service "stream saver" is no longer accessible anywhere. The 22gb limit was removed from my plan without notification & now you h

Questions

 • Plans & Features

50

2

0

#lies and #manipulation

#ATT told us that if we move our service to them, we will get the following. A 25% teacher discount, an auto pay discount, a trade-in discount of iPhone X, a tired offer discount on each added line. (4 additional lines we gave them).  The email was clear $180 per month.  They didn’t tell

Questions

 • Wireless Billing

92

7

0

No Credit for iphone 7 trade in offer

I am  very disappointed with AT&T .   Certainly, I will tell all my friends to stay away with AT&T scam.    In Sept -2016, AT&T surfaced a promotion, "customers who trades in their Iphone 6, Iphone 6 Plus, iPhone 6s or iPhone 6s Plus that's in working condition they can get an iPhone 7 32 GB free af

Questions

 • Wireless Billing

1K

3

0

0

Horrible service.

I have been try'n to get my account corrected since I first opened it in back in April. The store rep wasn't able to set up the plan so he made a "fake one" and requested that I contact phone support to fix it... Since then it has been an uphill battle to get everything corrected. I have spent

Questions

 • Wireless Account

43

3

0

Inappropriate texts to minors

There have been alot of (Edited per community guidelines) texts from women sending pix from numbers and emails. I get about 5 a day now. This is ridiculous. There has to be a way to stop this. My 10 year old gets them too. I think ATT needs better cyber security of our numbers to protect us.  I have

Questions

 • Apple

40

1

0

Internet Support at AT&T is horrific plus they have a idiot of a Chat with Virtual (Edited)istance that darn thing knows nothing!

I've been an AT&T customer since 1975 45 years that a long time for us old folks. I had the old rotary phones they would provide to their customers and I still have the same number. Now I only have Home Phone and Internet. That's enough. A few years back I had them do something my son helped them be

Questions

 • AT&T Internet Account

91

1

0

I've been charged for Prepaid service without my knowledge for over a year.

Over a year ago - in March of 2019 - I purchased one month's worth of data as a temporary measure. I did NOT want to turn AutoPay on, but yet it remained on until I noticed I had been paying regularly from then until now. ATT owes me nearly $500 for a service I didn't sign up for and didn't use. In

Questions

 • Plans & Features

39

1

0

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