Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (4.9K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Empty Unlock Code!

Hi,I received an email from AT&T relative to unlocking my Galaxy S9 today, but the Unlock Code field was empty.Device IMEI number: (Edited to remove personal information)Request number: (Edited to remove personal information)Could you pls help with that?

Questions

211

1

0

Accepted Solution

Official Solution

Deleting voicemail from hang-up

Is there a way to write a rule or something that will automatically delete hang-up voicemails? Some of the spam calls that come in actually get to VM somehow and then leave a 7-10 second VM with nothing on them.  Of course, I have to go through the process of deleting those to get to any real

Questions

124

3

0

Accepted Solution

Official Solution

The sim card is not working

have a Fold 3 phone, the phone I bought from the United States, there was a SIM card bearing the address of your company, when I inserted the SIM card of my country, it asked me for a confirmation code, I contacted Samsung and they told me that you must write to AT&T

Questions

1.8K

1

Accepted Solution

Official Solution

Galaxy watch 4 numbersync issue

I just got the Samsung Galaxy watch 4 classic. Using a Samsung Galaxy S20 FE 5g phone. I also cannot connect the number sync.  I get an error on the watch Sd-Sdk-200 and a Pd-sdk-system_error on my phone.  I have tried turning off the VPN, uninstalled, reinstalled, unpaired, paired, turn

Questions

1.1K

7

0

Accepted Solution

Official Solution

Will an Unlocked Galaxy S7 be supported going forward?

We have two unlocked S7 phones on our account (model SM-G930U) and got the message that they will not be supported as 3G gets phased out.   However, the ATT locked S7 is on the supported list (SM-G930A).    Am I getting the message just because the model number doesn't match, or will this really be

Questions

620

3

0

Accepted Solution

Official Solution

Phone not working properly since your new update

Since your new Update my phone has Has gone Haywire my homepage is no longer my homepage my apps are all moved around what in the heck did you do with that update Give me my normal phone back

Questions

184

2

0

Accepted Solution

Official Solution

Samsung Watch 4 LTE and Vacation Hold

I am thinking about buying Sansung Watch 4 with LTE. During 4 months/year I would like to not have to take my phone on hikes with me. I understand it would be about $10/month to add the watch to my wireless plan. What I cannot find info on is how much it would cost me to put the phone on vacation h

Questions

45

1

0

Accepted Solution

Official Solution

My S22 - s901U ATT Not accepting MCK Code

I enter a few times incorrect NCK then it gets blocked ask for MCK - Purchased MCK code but still says incorrect- The Codes are correct from Samsung Databases. Any Idea?

Questions

177

2

0

Accepted Solution

Official Solution

My att samsung s20 Ultra Hotspot isn't connecting. Worked fine day one and now nothing.

I have a unlimited prepaid plan with att. I added 5gs of Hotspot to my plan 3days ago. The first day worked great. Now when I try to connect a device it says connected with no internet. I have a perfect 5g signal on my main phone....the internet is working fine. But not my Hotspot. I have reset the

Questions

111

1

0

Accepted Solution

Official Solution

How to update an unlocked samsung to be compatible with wifi calling?

I have a model an unlocked Galaxy S20+ 5G (G986U1), which according to this(https://www.att.com/idpassets/images/support/wireless/Service-Capabilities-Unlocked-Devices-ATT-Network.pdf), is capable of using wifi calling when unlocked if it has a software update. The wifi calling option is simply not

Questions

98

1

0

Accepted Solution

Official Solution

Clubhouse Forum Invite

Hoping I can get a free clubhouse forum invite. @dmasclub

Questions

152

7

Accepted Solution

Official Solution

Software Update

Hey there , I have a Unlocked ATT Note 20 Ultra . At the moment I live aboard.  Help me to get my phones OS Software... I will not get back to US soon . But my phone need this software...

Questions

119

2

0

Accepted Solution

Official Solution

S21 Ultra 512GB Variant (Back ordered)

When I first ordered this phone, it's estimated ship date was September. I cancelled the order. I checked back on AT&T's website and found that on the 7th of April, the estimated ship date was April 21st - 28th.I re-ordered. That date has obviously come and gone, and as of last night, the es

Questions

2.2K

20

0

Accepted Solution

Official Solution

Samsung Galaxy S23 Ultra AT&T Unlocked not getting Software Updates

So I have Unlocked AT&T Samsung Galaxy S23 Ultra, and im using it in Mexico on the Telcel network, and im not getting any Software Updates, why is that? Will I get one yet? The latest version my phone has is the February Security Patch...

Questions

480

5

0

Accepted Solution

Official Solution

Not all of my media transferred to my new phone, but I don't want to lose it.

I hope this isn't a stupid question, but I just wanted to check before I went through with anything. I recently got the new Samsung S22 Ultra. I used Smart Switch to transfer all my data from the old phone to the new, but for whatever reason some of my photos and videos did not transfer. These are p

Questions

126

1

0

Accepted Solution

Official Solution

Tired of spam text

Lately I have ben receiving spam TEXT from multiple numbers about my ATT account.No place to report them.All I can do is block them from my phone and allow for them to continue doing it for other costumers.Am I missing a feature from my Note20 ???

Questions

521

3

Accepted Solution

Official Solution

voicemail transcription available?

I had premium visual voicemail(message transcription) at my last provider. Can't seem to find it here on att

Questions

150

3

0

Accepted Solution

Official Solution

Samsung Galaxy Note 20 5G

I am thinking about buying an unlocked Note 20 5G from Samsung. Can I use it on my AT&T wireless plan that I already have?

Questions

693

2

0

Accepted Solution

Official Solution

International plan not working

Can't text but not make or receive phone calls to or from anywhere.

Questions

631

6

0

Accepted Solution

Official Solution

Samsung Screen Protector Replacement Promotion

Does Galaxy Z Fold 3 purchase from AT&T eligible for Samsung screen protector promotion? https://www.samsung.com/us/support/service/z-screen-protector-promo/ The Promotion applies only to Samsung ELIGIBLE devices that were purchased in the United States from SEA or SEA’s authorized distri

Questions

314

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.