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Outage

ETA for Internet outage in Cary NC

Questions

 • AT&T Internet Account

14

1

0

Unlocked phone no phone service Stockton CA

last time my phone worked was 3 days ago. whenever I call out iy hangs up. whenever I get A call, goes to voicemail. Data works fine, texts too. Visited the store and they said unlocked phones are having issues. any more information appreciated.

Questions

 • Samsung

56

2

0

Outage Length

Hello, had fiber installed last week, was working great, then yesterday (Oct 12) it went down. Called to report the problem and said the soonest they could have somebody out was Friday (3 days) unfortunately wasn't going to be available so next availability was Monday (6 days). Is this typical? Than

Questions

 • AT&T Fiber Account

129

3

0

letter to the editor Detroit News (the Opinion Page)

Hello: I find it sad to know that it is taking AT&T over a month to resolve a service failure concern in the area of 48238. Anyone living within a certain boundary under this zip code has gone over one month with out their service from AT&T. When certain people living with:

Questions

 • AT&T Phone Account

26

2

0

Dsl Constant outage 3 + months

I've been having problems with ATT since January. I have DSL and have had it for several years. At one point in January the internet slowly petered off to next to nothing. February I lost internet completely, with 5 minute spurts of actual connectivity. I had ATT send out some techs to do repair. Fi

Questions

 • AT&T Internet Account

307

2

0

0

need to move a AT&T pole

There is an AT&T connection "pole" in the middle of my residential property where I am building my house. Need to get it moved ASAP. Have not been able to find anyone to talk to or get a ticket set up for this on the website or the dial in numbers....... !! HELP

Questions

 • AT&T Internet Installation

20

3

0

Ridiculous experience with AT&T - is it always this bad?

Here's the story of my experience with AT&T U-Verse so far.  Having moved from a FiOS area to an area where FiOS is unavailable, I had a choice between U-Verse or Time Warner Cable.  I had heard horror stories about TWC, so chose U-Verse.   Having previously had FiOS and found their customer service

Questions

 • AT&T Internet Account

1.7K

9

0

0

Outages relating to the elections seem to be overloading the circuits. Anyone else having this issue

No cellular service today for a few hours now and will not be resolved until tomorrow. This is not good for the folks stranded looking for roadside assistance. Is there a solution?

Questions

 • Network Coverage

170

0

0

0

Internet goes out at 8:41am every day!

Our internet has been going out every day this week at 8:41, and it's out for about 10 minutes until it resets. My husband is always on a work zoom and one of my 4 kids is always on a class zoom. It's actually one of the times of day our internet has the least amount of drain on it, as only 2 of 6 o

Questions

 • AT&T Internet Account

19

1

0

frequent dropped service

I have been having a problem where frequently (3-5 times per day) my television and internet services will completely disconnect at random. It will reset itself and come back online within a couple of minutes, but it has become a frustration. I am wondering if there is anything that I can do with

Questions

 • AT&T Internet Equipment

49

2

0

Broadband Connectivity Issues

I just had At&t out to install Fiber Optics at my house. I used to have internet 50 and now I've upgraded to internet 1000. since then speeds have been great and pings are very low. My issue comes down to my broadband connection dropping out intermittently. I have changed my at&t provided ro

Questions

 • AT&T Fiber Equipment

186

1

0

ATT WiFi Calling Down??

I was on a con-call this morning and working fine. The call dropped in the middle of the conference and I noticed that WiFi calling is no longer available. Steps to correct:1. Restarted Phone - Tested, no good2. Restart Network Router - Tested, no good3. Restart Cable Modem AND Router - Tested, no g

Questions

 • Device Features

2.1K

14

0

0

Internet outage

internet keeps dropping. Callled support and IVR says it's working. Can't get to a technician cause it hung up on me! ABSOLUTELY NO HELP!

Questions

 • AT&T Internet Account

40

7

0

Poor service

I’m not happy with my U-verse service. I lose my service every single time something happens in the box in my neighbor’s backyard. No Phone, Internet, and TV. And it takes days before they come out to look at it. This last time, Spectrum cut my wire putting in a wire of their own. So I had to get a

Questions

 • AT&T Fiber Equipment

101

5

0

New Fiber Line

I recently ended my old AT&T U-verse Internet with Direct TV account (promotions available on the account would not let me upgrade to fiber). I signed up for a new account with ATTtv and ATT 100 fiber connection. The install date for the fiber line is a week away. I signed up for the self install ki

Questions

 • AT&T Internet Installation

81

2

0

Service issues

I have my AT&T service since 2019 and had problem since the start. From having issues downloading pictures that come in text messages. and after may calls to customer support it was found out that is was a phone issues and a setting not capable with there service. Could not have a feature turned on

Questions

 • Network Coverage

11

1

0

Disconnect / Cancel Internet DSL Account

I tried calling all the 1-800 numbers you provided and was transferred 6 times, waited on hold for 2 hours and today was on hold for an hour and STILL NOT resolve. ATT is giving me a hard time to cancel or disconnect my account. Trying this one, I HOPE THEY CALL OR RESPOND TO ME!

Questions

 • AT&T Internet Account

173

10

0

How do I find out if there's an AT&T outage in my area? My phone's saying "Emergency calls only."

I havent been able to use my cell phone all day. I cant send/ receive texts, or make calls. How do I find out if there's an outage in my area or if my problem is caused by something else? I've restarted my phone twice, reinserted the sim, and It isnt on airplane mode. I've checked everything that I

Questions

 • Phones, Tablets & Devices

272

1

0

0

Can't call 911

Samsung S8 Active, 3 Bars signal (LTE) Can't call 911, No Service. I get amber alerts.  I can call 911 if I go .65 Miles in any direction from here. I have swapped the sim card as ask by AT&T but that did not fix the problem it just cost me $5.  I have rebooted the phone 50+ times, le

Questions

 • Network Coverage

140

2

Weeks-long service degradation affecting many customers in SF Bay area

So I'd been using U-Verse fiber for about a year now with no real complaints (apart from the price relative to e.g. PAXIO, but good luck getting that in an apartment complex south of Emeryville)...but in mid/late November I noticed that some sites were starting to have difficulty loading, especially

Questions

 • AT&T Fiber Account

386

14

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