Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.5K)

Relevance

Accepted Solution

Unable to add website to exceptions list in Smart Home Manager

I am staying with my parents who have AT&T and my friend's website is being blocked as spam by AT&T Internet Security. Internet Security/Active Armor wasn't even activated on the account when I began receiving the pop-up, but I enabled it as without it I was not able to view the exceptions l

Questions

 • AT&T Internet Security

1.8K

8

0

Accepted Solution

connect to mobile data with Xiaomi phone

I have a Redmi 6A phone and need to connect to the AT&T mobile data network. What should I do?

Questions

 • Other Phones & Devices

189

2

0

Accepted Solution

Closed

AT&T Router and using USB Connections

Hi, This question is regarding AT&T Router and the USB connections. I read through many forum posts/questions about the router's usb connections. Why or how do we get access to these usb ports? I read that those usb ports are disabled or meant to be for router purposes. If the usb ports are o

Questions

 • AT&T Internet Equipment

2.3K

12

Accepted Solution

connect fax to gateway

Since my fiber installation, my Brother printer/fax (MFC-L2717DW) isn't found on the network. The installer didn't leave the box (which apparently should have a special phone line) or any instructions. 1: Do I need the special line cord; 2. If so, how can I get one (and the instruction booklet); 3.

Questions

 • AT&T Fiber Installation

93

16

0

Accepted Solution

BGW 320-500 Gateway does not connect to Netgear Prosafe managed switch

Initial set up - BGW 320 > Netgear managed Switch JGS524E > Wired network. Worked fine for a year; I wasn't even aware if IP passthrough was used. Then a short while back ethernet connections started failing; then stopped working total after a couple of restarts..Called support. Swapped out a

Questions

 • AT&T Fiber Equipment

68

4

0

Accepted Solution

my U-Verse isn't working with my Asus zenwifi 6 AX mesh system

I recently bought an Asus wifi mesh system. I went through the setup process of making the Asus my main router. I put My BGW210 into IP passthrough mode. I turned off packet filters, wifi and firewall as I'm using my Asus router in router mode. Since doing this my U-verse cable has stopped worki

Questions

 • AT&T Fiber Equipment

235

1

0

Accepted Solution

DHCP - "reset list" to solve connection issues?

After 3 years of no issues with my ATT router, the last week or so I'm having trouble with some devices, usually phones or laptops, not connecting to the internet; I get a "connected but no Internet" message. Despite that, my smart devices like Amazon Echo, Firestick, etc., continue to work fine. &

Questions

 • AT&T Internet Equipment

134

7

0

Accepted Solution

Ip Address

How do we change the IP address range to include 192.168.1... and 192.168.2. Every time I try to change IP range it will only take one. Anything I am missing here? I have the Nokia BGW320-505 model and everything works fine I just need to create a separate network for my Home servers. Any help is ap

Questions

 • AT&T Fiber Equipment

65

2

0

Accepted Solution

Any upgrade BGW210-700

Does anyone know of an upgrade to the model stated in the subject line? I have had it since the start of service, roughly 2 years.  That is a long time in the tech world, so i figured I ask techy's :)

Questions

 • AT&T Fiber Equipment

259

8

0

Accepted Solution

Unlock problem: The "Enter the device unlock code" screen does not appear on reboot

I have obtained from AT&T an unlock code for the AT&T-locked Samsung S22 I bought privately. Unfortunately, when I reboot with the Consumer Cellular SIM card, I do not receive the screen that allows me to enter the unlock code. Could it be because Consumer Cellular (as an MVNO) uses AT&T

Questions

 • Samsung

121

7

0

Accepted Solution

No service since yesterday on wireless phone network or internet

I have a WiFi "box" for both the wireless phone network (home phones) and internet, but neither has worked since yesterday evening. Fortunately, I have access to a work-related Verizon WiFi and a Tracfone cellphone through another provider; otherwise, I'd really be up the creek. The ATT tower is 1.5

Questions

 • AT&T Internet Equipment

462

11

0

Accepted Solution

DVR not recording

DVR is not recording any shows whatsoever...Called Tech Support but they are unable to help because of a personal router...Here is the setup ATT Modem Motorola NVG589 (doing DHCP, 192.168.1 segment) > Netgear R7000 (doing DHCP, 10.0.0 segment) > ATT DVR (IP Address = 10.0.0.XX, Default Gateway = 10.

Questions

 • U-verse TV Equipment

1.8K

14

0

0

Accepted Solution

i need a way to get in contact with higher ranking AT&T management to fix my account and to stop the thievery.

I feel honestly as if i have worked harder to keep atts service rather than be appreciated and retained by att. It feels almost as if att just doesnt want my business and i couldn't begin to think why. As i stated the the information provided from your records is what i used to get my calculat

Questions

 • Wireless Billing

130

28

0

Accepted Solution

Data problem on Samsung SM-P205 phablet, voice and text work fine

I recently brought a new unlocked Samsung SM-P205 phablet to AT&T prepaid, along with my smaller, primary, Nokia phone which was on Cricket. I primarily use the Samsung in the house with WiFi, so I hadn't realized that my data on it wasn't working. The Samsung is on the $15 2 gig prepaid plan offere

Questions

 • Other Phones & Devices

161

3

0

Accepted Solution

Pixel 5 No service

I have had my Pixel 5 for over a year now. This morning I lost my wireless service about an hour ago and haven't been able to get it back. I have restarted my phone, refreshed my network settings via the website, cleared my wireless storage cache, and reset my network settings on my phone, restartin

Questions

 • Network Coverage

52

2

0

Accepted Solution

DHCP, DNS, EAPOL errors on ATT gateway - no resolution!??

I have ATT Giga internet with a gateway and a GT-AX11000 router.I'm sick and tired of the intermittent internet disconnections due to the issues logged below. Support is full of drones that don't really know anything and I've already replaced the gateway once and reset the gateway COUNTLESS TIMES!TH

Questions

 • AT&T Fiber Equipment

1.3K

5

0

Accepted Solution

Port Canadian number

Can I port my Canadian number?

Questions

 • More AT&T PREPAID Discussions

62

3

0

Accepted Solution

How can I change a 5GHz network t a 2.4GHz network so my baby monitor will work?

Hi, We have two wifi networks here at the house and both are apparently 5GHz networks. We also have a mesh network of hubs all over the place (my partner set them up). The baby monitor we just got only works on a 2.4GHz network. Is there ant way to change one of these to a 2.4GHz network?

Questions

 • AT&T Internet Equipment

73

1

0

Accepted Solution

AT&T Fibre 1000 and MOCA Extenders

Poor Wi-Fi whit home construction type.

Questions

 • AT&T Fiber Equipment

672

9

0

Accepted Solution

Unable to VPN

For the last week or so, I have not been able to connect to my work's VPN or connect to a FTP server that I use weekly. I have tried multiple computers in the house (Mac and PC) with the same results, and confirmed that it is not an issue with my work.  What's strange is if I use the hotspot o

Questions

 • AT&T Fiber Equipment

263

12

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.