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where is my phone i went to go pick it up in haslet tx and they knew nothing of it

i need my phone today

Questions

 • Account Features

15

1

0

iPhone 6s IMEI not recognized for unlocking

Hi I have an at&t iPhone 6s that I have been trying to get unlocked for a month now. I am an at&t customer and I was eligible for an upgrade so I bought an iPhone 8. I am currently using the 8 and have been since September but I have not had any success trying to unlock my old iPhone 6s through the

Questions

 • Apple

113

1

0

0

Unlock

sir I want to unlock my device

Questions

 • Apple

26

1

0

Trade in device and credits issue

I have traded in an iPhone 8. I was promised to get the $700 credits in my account. But I haven't yet received it on my line. I gave my old phone in December, and it is already the end of August of the next year. I have still not received my credits. This is so messy. Every time I call customer serv

Questions

 • Wireless Billing

11

0

0

BOGO issue

I was told in person my purchase was eligible for the BOGO offer in March 2019. I was told by countless online help that it was eligible when I was checking into credits. I was told the same for 5-6 months until suddenly their story changes - my purchase wasn’t eligible and they flat out lied to me

Questions

 • Wireless Billing

13

2

0

Cellular not working and troubleshooting did not help

So all of a sudden a couple of days ago my cellular stopped working and everything is up to date, paid for, and i’ve tried all troubleshooting i can and nothing has worked. i’ve tried resetting the network setting on my iphone 6s plus, i’ve restarted the phone many times.

Questions

 • Data & Messaging Features, Internet Tethering

14

1

0

Device return

I ordered iPhone 12 pro on 10/24/20 and received one 11/3/20 I realized the pro is not maxed and on 11/05/20 I returned the device by mail. It’s not 11/16/20 I still not heard back and noticed I took picture or receipt/box with device and accessories but not of the tracking label. And now I’m freaki

Questions

 • Apple

25

1

0

Unlocking a Iphone previously owned

I am tying to unlock my iPhone 6 I bought it from Gazelle. I requested it to be unlocked and rec'd approval, went through the process , backed up, erased, then reset. Does not appear to have been unlocked. What am I missing?

Questions

 • Apple

16

1

0

LTE not working, but WiFi and 4G work.

I noticed these issues earlier today, I can’t load any of my apps on my LTE, however they work and load just fine when I connect to work. I disabled my LTE to see if the 4G would work and it works fine. I’m not sure what to do and would love assistance in fixing this issue. Thanks!

Questions

 • Apple

31

1

0

Security codes going to old phone

I purchased a new iPhone last week and transferred my number from TMobile. In general, my calls and texts are working fine on my new phone, but all calls and texts for two factor authentication are going to my old phone. As a result, I haven’t been able to access my most frequently used apps without

Questions

 • Apple

22

4

0

Covid 19 plan

I switched from my original plan to the covid 19 help plan and I now can’t text people if they don’t have a iPhone please help

Questions

 • More AT&T PREPAID Discussions

86

1

0

5 G not any faster then 4G LTE

Got my iPhone 12 pro max. And upgrade to unlimited 5G. Tested out. It’s slow 5G with 3 bars on the phone. Speed tested. DL is 13.5mbps. Is anyone else seeing this. It’s slower then my LTE.

Questions

 • Data & Messaging Features, Internet Tethering

17

4

0

Active account linked to my iPhone

I bought an iPhone 8 and it’s linked to an active att account .meanwhile the person I bought from is already dead as a result of COVID-19

Questions

 • Online Account Access

14

1

0

Proof of purchase for recently purchased iPhone.

I just purchased a device 2 days ago; I received it and it had no invoice in the package or any proof of purchase. I wanted to buy Apple care from Apple, and they requested me proof of purchase. Any help?

Questions

 • Apple

17

1

0

Trade in special

I traded In my phone a month ago or more during the special, and was told that I would receive 7 or 800$ off of the new device I would purchase. My at home rep was great, however as I’m currently paying full price for installments, and my main reason for switching was this deal, I haven’t gotten a

Questions

 • Wireless Account

22

2

0

Appreciate it!

I went to Cumberland Mall in ATL and had met the kindest young man named Andrew. I was surprised at how he ran that store all alone with NO HELP! He even took the time out to stay after his shift at closing time to make sure my new phone was set up. Thank you again Andrew!!!

Questions

 • Community lounge

9

0

Print texts

I would like to print the texts between me and another person including the dates of those texts.

Questions

 • Data & Messaging Features, Internet Tethering

19

2

0

Where is my Visa rewards card

I bought an iphone11 when there was a promotion to get a $309.00 Visa card. That was in the beginning of February. I still have not gotten the card. I was told first it would be 2 weeks, then told 4 weeks after a full 30 day cycle. Can someone help? This is the second time I have been supposed

Questions

 • Wireless Billing

20

1

0

Texts send failure

Ever since the last update my texts fail to send. What can I do to fix. Tried power off and on, with airplane mode on and off. Neither worked. I need help

Questions

 • Data & Messaging Features, Internet Tethering

25

4

0

Store sold me a false BOGO

I was sold 2 phones that were advertised as bogo and was told my bill would be high for a few cycles but then would go down to reflect the bogo... it never decreased.  I went back to the store and they have since closed... visited a Corp store and was informed that the particular phone had never bee

Questions

 • Wireless Billing

11

1

0

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