
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I recently got a new iPhone 12 because of the 5G service. Thank goodness I have wifi because the 5G service at my home is ridiculous. I just ran a speed test and I'm getting 6.20 down and 0.42 up. I was down near highway 67 and 20 today and tried a speed test on 5G. I couldn't believe the speed!! 6
Questions
•
Apple
Accepted Solution
Official Solution
I am being deployed for a year next month. I just got the iPhone 12 on 30 month installments. I submitted the unlock request via email on Friday and received the unlock confirmation email on Saturday. I’ve followed the instructions to insert a non AT&T SIM card (used Verizon) but I continue to
Questions
•
Apple
Accepted Solution
Official Solution
So I bought a phone from the apple store. got a SIM from ATT. I go to /getstarted because "getting started is easy!" according to the card that came with my SIM. On that website it incorrectly lists my IMEI. How would it know, I bought the phone from Apple. There is no way to e
Questions
•
Wireless Account
Accepted Solution
Official Solution
I am considering upgrading my phone to the upcoming iPhone 12, and from my understanding it will be a 5G phone. I currently have a phone that is only 4G. I do not want to pay more on my monthly plan to use the 5G, so can I just keep my current 4G plan or will I be forced to upgrade?
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
My dad recently lost his phone outside in the yard. We had insurance on it so of course we don’t a claim and the only claim option for that is “Lost OR Stolen”. A few weeks after he lost it we found it. With him already paying for the replacement phone, we decided to give it to a friend who was in n
Questions
•
Apple
Accepted Solution
Official Solution
I've tried sending images and plain text messages from email to two different mobile numbers and get the message each time that the [email scrubbed] and @txt.att.net address not found error message. The messages aren't simply delayed, I'm getting the email message that the messages can't be sent
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
I was transferring phone number from another carrier service to AT&T. I chose the 12-month prepaid plan online. I received the new sim card on the second day, and it said there's no need for me to activate a prepaid account. But my phone number was not transferred to the new sim card after a wee
Questions
•
Account & Usage
Accepted Solution
Official Solution
My new iPhone 14 pro max doesn’t wanna transfer my number to esim n my other phone sim got block
Questions
•
Wireless Account
Accepted Solution
Official Solution
When I log into my acct to view detailed calls usage, t boy shows a few here and there. The ones it does show IS within the timeframe of which your system updates call and text history.
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
So there something I can do to get a divide unlock to be able to use my phone with a spectrum which is a different carrier than already being used ?
Questions
•
Apple
Accepted Solution
Official Solution
Using iPhone and the U-verse app to watch tv. Problem started in November 2022, the screen will no longer rotate when turning phone 90 degrees to go full screen. What can be done to fix this?
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
I bought and paid 400 CASH for an iphone se at WALMART completely unlocked to any carrier. My daughter used it with her ATT account and ATT locked it to their service! with what right do you have to do so? I need to use this phone and shouldnt have to go through your hoops to do so
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
I placed an order last week for the iPhone 14 Pro Max 128GB and it went through and had me upload my ID so I did. It sat there pending shipment date with no issues. A couple of days ago I canceled it because it was the wrong storage, it was 256GB, so higher. I went in later that day after it reset m
Questions
•
Wireless Account
Accepted Solution
Official Solution
I just received a potential spam text from the number 11112021, promoting a Mother's Day deal. I am unsure if this is real, and it provides a link in the message that seems it could be, but I refuse to click on the link in case it's not. The text reads; "Hi, it's AT&T. This Mother's Day, say
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
I got my SIM card changed yesterday on my iPhone 8 and I can text but I can’t make or receive calls. When I dial any number it automatically says call failed. What should I do?
Questions
•
Apple
Accepted Solution
Official Solution
Are you supposed to have a VPN set up on any phone with any wireless companies ? I have a iPhone 11 At&T and there’s no vpn in neither of my phone lines settings so how do I go about getting the vpn number to put it on my device
Questions
•
Network Coverage
Accepted Solution
Official Solution
I purchased a new iPhone12 by myself (my company paid for that) on May 2022. NOT from AT&T. Then I switched my AT&T plan to prepaid plan sometime in June, and started to use my new phone with the prepaid plan. The reason is because I planned to travel to Japan in June 2022, and I want to
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
Is it possible to move a Sprint iPhone XR to AT&T if it is unlocked? The phone is fairly new and does everything I need it to. Just tired of Sprint's horrible service in our area. If it is possible does that hold true for an iPhone 6+ as well?
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Hi , I have to travel to India . I wanted to check if an esim from another operator will be supported on my locked iphone 13 pro max ? Also if you can help me unlock my phone it will be a great help
Questions
•
Apple
Accepted Solution
Official Solution
My daughter is traveling abroad and received a notification for “Carrier Settings Update”. Is this ok to do while in Europe? Is there any risk the phone will have issues after? She is using the AT&T International Data Plan.
Questions
•
Apple