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Move my partner to my plan

My partner and I both have AT&T plans and both have iPhones. Hers is a legacy unlimited plan. I would like to move her existing AT&T number in a way that I pay for both lines, switch to a family plan, and she keeps her current phone number. How do I do this? I just got her an Apple watch

Questions

 • Wireless Billing

142

1

0

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Official Solution

Account disconnected issue and upgrade of my device

Last April my account was disconnected because my device was not compatible. I would like to upgrade and get an iPhone 13 pro from AT&T, however I would like to ask if I can do this while keeping my old AT&T number. I would also like to know if it is possible to use a second number, which

Questions

 • Phone & Device Upgrades

44

3

0

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Can I text anonymously

Can I text without showing my phone number

Questions

 • Data & Messaging Features, Internet Tethering

38

1

0

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Charging port

I need to see how much it would cost to fix my iPhone 12 charging port. TIA

Questions

 • Apple

53

1

0

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Incoming international call from Australian wireless number

Hello! If I’m in the U.S and I have an unlimited talk and text plan and I receive a call from an Australian wireless number (over WiFi) , will I get charged for the incoming call?Thanks!

Questions

 • Wireless Billing

188

1

0

Accepted Solution

Official Solution

Wanting to upgrade to the iPhone 12 pro

Hi, I currently am on a grandfathered unlimited plan with 4 phones on it, and only want to upgrade 1 of the phones to the iPhone 12 pro. I am going to pay for the new phone in full, but was wondering if the person that is getting the new phone would need to be on a different plan or would they be ab

Questions

 • Wireless Billing

151

1

0

Accepted Solution

Official Solution

Physical prepaid sim card (12 months) to esim

Hi I'm using 12 months prepaid service (physical sim card) and now I need esim cause I'm gonna change my phone which only accept esim. How can I use this prepaid plan in my new phone?

Questions

 • Account & Usage

97

5

0

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Prepaid sim on unlocked or locked iphone11

I have an iphone 7 through Pre-paid and would like to get the iphone 11 through the Apple site since Prepaid is not offering the iphone 11. Can i use the same sim card i have on my iphone 7?   When placing an order from Apple site, do i order the phone without a sim card or do i chose ATT as the car

Questions

 • Phones, Tablets & Devices

207

1

0

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Official Solution

Network locked / Fraudulent device given

I am from India. I purchased an iPhone Xs last year for my personal use from a local vendor. The phone worked perfectly for a year and suddenly stopped working in May. The network is locked and I cannot use it besides as a dummy phone. While searching for the reason and after the visit to the Apple

Questions

 • Apple

84

4

0

Accepted Solution

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AT&T app question

I have the AT&T U-verse app on my iPad, but I can't figure out how to watch the video in full screen! Help!

Questions

 • Watching U-verse TV

635

1

0

0

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Caller Name ID on Iphone

Does anyone know when caller Name ID for Iphone will be coming.   Currently live on Verizon and TMobile iphones, and At&T supports with some phones, but no iphone yet.  This is a huge feature for me, as I use my phone for work, so most of the ppl calling are not in my phonebook.  Would love to see w

Questions

 • Device Features

7.2K

13

0

0

Accepted Solution

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Unlimited pre paid & hot spot

Hello,I have the unlimited prepaid plan (60$/month, unlimited texts & calls, 2Gb of data).4G is working great but when I try to activate the personal hotspot on my iPhone it asks me to call to activate the option or go to the AT&T website. I didn't find anything related to tethering in my options so

Questions

 • More AT&T PREPAID Discussions

10K

4

0

0

Accepted Solution

Official Solution

I don’t get any voicemails.

For a couple months I’ve realized that I haven’t been getting any voicemails on my phone. I had a talk with one of my managers from work one day because they told me when they called my phone, it didn’t give them the option to leave a voicemail and it hung up automatically. Please let me know how I

Questions

 • Apple

29

1

0

Accepted Solution

Official Solution

Unlocking device iPhone 5 returns error: We're sorry. We can't unlock this device.

I have an iPhone 5 that is paid off and still active on AT&T. I want to unlock it so that I can move the SIM card to a newer phone and sell the iPhone 5.When I enter information in https://www.att.com/deviceunlock/ , it identifies the IMEI number as Apple iPhone 5 Model A1428.When I press the submit

Questions

 • Apple

971

5

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0

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What are the instructions to unlock for active military?

I’m being deployed overseas and need to unlock my phone to use for a different carrier while I’m there and I found that another carrier provides service there can I unlock my phone use another carrier and still pay my installments on the phones?

Questions

 • Apple

241

4

0

Accepted Solution

Official Solution

Unlock my att prepaid phone

Due to covid19 I lost my job and can no longer keep service. I currently have ported my phone number to Q link wireless unaware that I could not unlock the phone for 6 months. I need help now on how you guys can make an exception on unlocking my phone

Questions

 • Phones, Tablets & Devices

114

1

0

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Cross Upgrade with Next Up Lines

I have 4 lines with AT&T and am receiving bogo credits on two of them. I needed AT&T to transfer the bogo credits to the other two lines because the ones with the promotion also have next up on them so when I upgrade I will lose my credits. They told me they can't and I can do a cross-upgrad

Questions

 • Wireless Billing

746

3

0

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mobile hotspot data cap

is mobile hotspot data still being capped?

Questions

 • Data & Messaging Features, Internet Tethering

1.8K

1

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Free I-Phone from ATT/Direct TV - Phone was not free!!!

02/19/21 To whom it may concern: I am trying to figure out who I can contact about the free I-phone I was offered a few years ago. I filed a complaint with the FCC regarding this matter.  Basically, I was offered a free phone when I called Direct TV to reduce my monthly television bil

Questions

 • Account Features

148

1

0

Accepted Solution

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Want to apply for new service

I'm going to need 3 cell phones 2 iPhone 13 and 1 iPhone 12 so also need 3 lines unlimited plans 

Questions

 • Data & Messaging Features, Internet Tethering

52

2

0

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