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New to AT&T and cannot receive texts from short code numbers (verification texts)

Hi to the AT&T Community, I am new to ATT (3 mo) and ever since I made the change, my iphone stopped accepting text messages from any business who sends me a verification code. I spent half an hour on the phone with AT&T technical support only to be told that the rep had to write up a tick

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1.5K

6

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Unlocking device problem

I wanted to unlock my iphone I tried to use https://www.att.com/deviceunlock/unlockstep1 This website but when I filled every blank the system said I have a bill that is not paid yet. But I am really sure that I paid all of them. I bought this phone but I can't use it in my country I am a student I

Questions

557

3

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passing down devices among users on the same account

Spouse and son both use iphones under my account. Spouse = 6s Son = 13 I wish to buy a new iphone 14 for Son and pass his 13 to Spouse. Sim cards between 6s and 13 are the hurdle afaik. What is the most efficient way of doing this? (I'll be paying in full for the new iphone 14 - so i don

Questions

148

10

0

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Another order cancelled out of the blue

I placed an order last week for the iPhone 14 Pro Max 128GB and it went through and had me upload my ID so I did. It sat there pending shipment date with no issues. A couple of days ago I canceled it because it was the wrong storage, it was 256GB, so higher. I went in later that day after it reset m

Questions

439

1

0

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PROOF OF PURCHASE

I purchased an iphone from at&t back in july of 2018. I honestly cannot recall whether this phone was purchased online or at the retail store in my hometown. I no longer carry an account with at&t, but I am 100% the phone is paid off and is mine free and clear, however I don’t know how to go

Questions

714

2

0

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US AT&T Activation Policy

Hi. I have a problem to use my sim-card (which i used yesterday), cause of the US AT&T Activation Policy. I tired to reach operator but nobody could help me. I used this phone with ukranian sim card only, I'd never had AT&T sim card. What should I do?FYI the phone was a present from my friend...

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3.4K

2

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AT&T locked my phone that I purchased by myself (not from AT&T)

I purchased a new iPhone12 by myself (my company paid for that) on May 2022. NOT from AT&T. Then I switched my AT&T plan to prepaid plan sometime in June, and started to use my new phone with the prepaid plan. The reason is because I planned to travel to Japan in June 2022, and I want to

Questions

669

17

0

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LTE SIM vs 5G SIM????

I purchased an iPhone 12 Pro Max last week and have thus far not seen any indication of a 5G network. I have driven across 2 states, and several major Metropolitan areas including Baton Rouge, Shreveport, Little Rock all without any 5G connection.  I also do not have any 5G options in my phone

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4.5K

5

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WE CANNOT UNLOCK THIS DEVICE FOR YOU BECAUSE WE DIDNT SELL OR ACTIVATE IT

My sister presented me Iphone X. IMEI checked is clean and she is used AT&T USA before. She also did a paid check and it said this device is clean and paid off. I have have tried to unblocked on AT&T web and it says that we cannot unlock this device for you because we didn’t sell or activ

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2.1K

6

0

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ATT prepaid SIM card lost

I lost my ATT prepaid sim card while travelling internationally.. Now when O am back to the US, I am not sure how can I get the reacement SIM card for the sams number and get it reinstated.. I locked out from prepaid account as well sue to several login attempts.

Questions

377

3

0

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Couldn’t Complete Order

Yesterday I created a business account and ordered a new phone online. I got an email stating the following: It looks like we couldn't complete your order (order number removed?. Let's get things back on track. Call us at the number below, and have your order number and passcode handy. So, I c

Questions

291

1

0

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Transferring phone number to a prepaid account (prepaid sim not working after a week has passed)

I was transferring phone number from another carrier service to AT&T. I chose the 12-month prepaid plan online. I received the new sim card on the second day, and it said there's no need for me to activate a prepaid account. But my phone number was not transferred to the new sim card after a wee

Questions

370

3

0

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Switch device before payments are finished?

I’m considering buying an iPhone 12 Pro and just paying for it in full. Through AT&T, I still have payments owed on my iPhone XS. Am I able to switch out my phone and continue to pay the monthly payments due for my iPhone XS (even though I will be using the 12), or do I have to pay the remain

Questions

254

2

0

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Can I use my bill credits to pay off the rest of my installment plan?

Hi I’d like to know how I can use my bill credits to pay off the rest of my installment plan

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368

3

0

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iPhone 14 pro max not transferring my number to esim

My new iPhone 14 pro max doesn’t wanna transfer my number to esim n my other phone sim got block

Questions

1.9K

1

0

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Block WiFi use on a suspended line

Can I block Wi-Fi use on a suspended line or lock the phone so that the person cannot use it?

Questions

320

2

0

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I need a Solution for this

We couldn't verify this order really came from you. For your security, we canceled it. Don't worry. Please I need solutions from this 

Questions

228

5

0

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@mms.att.net and @txt.att.net Address Not Found Message

I've tried sending images and plain text messages from email to two different mobile numbers and get the message each time that the [email scrubbed] and @txt.att.net address not found error message. The messages aren't simply delayed, I'm getting the email message that the messages can't be sent

Questions

1K

5

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It’s possible to use imel2 to unlock phone carrier

I want to know it’s possible to use imel2 number to unlock locked phone ? Can imel2 unlock phone also I know the imel2 is for esim but if I unlock it can the physical sim wwork as well ? 

Questions

193

4

0

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What is the difference in Protech for 4Fee and Protect Advantage Insurance for 4 Premium

These are on my bill and an extra $40 for both of these services

Questions

3.6K

4

0

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