Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (2.3K)

Relevance
Selected Relevance

Accepted Solution

setup voicemail from international location

I got a new phone and just moved my SIM. I am able to make calls from Thailand. I had to reset my voicemail password but when I try to set the voicemail I get an error "Voicemail error - Try again later".

Questions

28

1

Accepted Solution

At&t rep lied about 25% off my phone plan during sign up.

Representative at the store told me that If I also sign up for internet that I would receive 25% off my phone plan. However I never saw this price take effect. Later I was told that this offer is only available to customers who start thier two accounts at different times and there is nothing they ca

Questions

53

11

0

Accepted Solution

Voicemail/Call Forwarding Scam?

A random "missed" call with area code 708 (not my area code) showed up in my calls queue. It is named "Voicemail" and has the voicemail icon next to it. I called and it is a voicemail system asking me for my password. I forgot my password but input one and it said it was incorrect/try again. Never s

Questions

34

1

0

Accepted Solution

Phone not registered on a network

I have a Samsung S22 Ultra and it is not registered on a network. I have had 2 SIM cards replaced and had a new phone still can't get it registered on the network. Please help

Questions

61

3

0

Accepted Solution

Closed

"Troubleshooting Connectivity Issues with bgw320: Invalid Password Error on Bose 500 and Blink Outdoor Gen 3 Cameras"

I recently acquired the bgw320, and I'm encountering connectivity issues with certain devices. Despite confirming the correct credentials, devices such as Bose 500 and Blink outdoor Gen 3 cameras can see the Wi-Fi but are unable to connect. The error message indicates an "invalid password," even tho

Questions

45

1

0

Accepted Solution

Phone Stolen Over 1 week Ago - Cannot Cancel or Suspend Service

My phone was stolen over 1 week ago when I was in downtown reno. I have been attempting to get ahold of someone at ATT this entire time, but it is difficult as my schedule does not line up with the hours ATT is open. I was in Downtown Reno having a night at Gold Dust West Casino, when a homeless pe

Questions

33

5

0

Accepted Solution

My grandmother was sent the wrong phone - She ordered an iPhone 15 Pro Max 256GB and we received a iPhone 15 128GB instead

My grandmother ordered a phone for me for Christmas (it was a surprise, but she had me open it today) and it turns out that y'all sent her the wrong one. She is 74 years old, and isn't good with computers or technology, so she placed the order over the phone, and did not ask for my assistance becaus

Questions

38

1

0

Accepted Solution

Samsung Galaxy S21 G991U1 can't recieve System Updates : "Software Update Interrupted"

Hi, This is the second post regarding the same issue I have since the last question did not receive a working solution. My phone was originally bought in the US and, was at some point in its life carrier locked by AT&T but, I bought this phone carrier unlocked from Best Buy and naturally still

Questions

297

5

0

Accepted Solution

Connection Issues; New DSL Modem

A few days ago, our DSL modem of 15 years died from a lightning strike. ATT was quick to bring in replacement and when we can get a device to connect, the internet is much faster and more stable than it had been in years, however we have problems keeping devices consistently connected. For example,

Questions

56

3

0

Accepted Solution

Wrongful Account Setup

I came into the store on Ditmars Astoria last year as a new customer (consumer), looking to trade in my iPhone 12 for credit, and got a 14 on ATT, and use my employee perk of $10 off. I found out a year later its wrongly set up as a business plan, I highly suspect it was intentional, I’ve been payi

Questions

56

21

0

Accepted Solution

Opening my voice

I bought a phone from a person, and he did not tell me that he had a phone on installments, and I cannot use his SIM card. I am outside America, please help

Questions

47

7

0

Accepted Solution

i need a way to get in contact with higher ranking AT&T management to fix my account and to stop the thievery.

I feel honestly as if i have worked harder to keep atts service rather than be appreciated and retained by att. It feels almost as if att just doesnt want my business and i couldn't begin to think why. As i stated the the information provided from your records is what i used to get my calculat

Questions

157

28

0

Accepted Solution

Outgoing calls rerouted to customer service

Whenever I try to make an outgoing call, it reroutes me to AT&T customer, only it's not customer service. I hear a recorded message saying "Thank you for calling AT&T about your wireless service. You have reached the customer service line that is no longer in use," and tells me to call their

Questions

245

8

0

Accepted Solution

Can I get an answer to my simple question?

My internet is down. Don't tell me there is an outage, I checked the map. How long will the outage continue for zip code 36507?

Questions

62

11

0

Accepted Solution

Lol, need some help here

Well, actually i got my s21 ultra from a UAE website that sells refurbished phone, but it appears that the phone im holding it was locked from AT&T and now its unlocked, but the most important thing that it doesn't receive an update, note that the version of Android should be 14 on my s21 ultra

Questions

107

10

0

Accepted Solution

Unlock Instructions not received

I received an email that my unlock request was approved, however rather than a proper link to unlock instructions, it just says this. Please send the proper link.  Unfortunately, this is all I received;  "Your unlock instructions: ${masterData.unlockInstruction}"

Questions

24

2

Accepted Solution

Loaner phone

Let me start at the beginning. I go into the AT&T store with a iPhone 13 Pro. My app says I get a free upgrade with trade in. The manager rings me up and we notice a small crack that got through the protector. He tells me “no they won’t charge you just might add money to the total left over”. I

Questions

72

2

0

Accepted Solution

Prepaid activation error SSACT-558

Hi I'm getting the error "ERROR CODE: SSACT-558" when activating my e-sim for my new Samsung Galaxy S22. This is a new unlocked phone that I bought directly from Samsung. I'm porting my number from Visible. I bought the prepaid e-sim on att.com, provided my credit card number, the e-sim arrived,

Questions

357

8

0

Accepted Solution

Unlocking the phone (sold by the main owner (bought by at least 3 people (I am the last owner))

I want to know about unlocking. I bought a used phone, and it turned out to be blocked by this operator for other mobile operators. Once I managed to start applying for unlocking, but then it said that something was unpaid or something from the list of required things was not fulfilled. I live in a

Questions

65

5

0

Accepted Solution

Prepaid Jail calls

I'm very upset that I've spent money for a new phone and paid for new service to join AT&t only to find out that my brother is no longer able to call my phone. I called customer service and they told me that because it is ASSOCIATED with an a collect call that I'm not able to receive these calls. I

Questions

496

10

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.