Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (2.3K)

Relevance
Selected Relevance

Accepted Solution

I want to be done with att

I’m not happy with customer services, prices or service!! I’ve already canceled my cable service after months of them trying to charge me for service that didn’t work!! I spent countless hours on the phone with customer service just to be lied over and over!! My phone and internet service constantly

Questions

33

1

0

Accepted Solution

retiree reimbursements

Retirees are posting on the AT&T Retiree Facebook page about this topic. This is my personal post AT&T will not respond to the many people who are losing their retiree reimbursement benefits due to wrong information that was sent to their new administrative handler, ALIGHT Solutions. Alight

Questions

406

1

0

Accepted Solution

I Disputed my bill due to billing errors and Att is completely ignoring my letters

I have mailed AT&T two letters now disputing my bill due to billing errors, and my account does not reflect a dispute, nor have I received any response or any communication about my dispute at all. Per consumer law, if a consumer reports a dispute, the account cannot be collected on or disconnec

Questions

163

19

0

Accepted Solution

Spectrum phone service but can't receive calls from AT&T

I have Spectrum phone but anytime someone who uses AT&T calls our business the call is dropped. Spectrum says it an AT&T issue and AT&T says its a spectrum issue. Spectrum says its AT&T issue because the lines belong to AT&T but Spectrum just services them... Cant get AT&T to

Questions

363

4

0

Accepted Solution

Transfer Billing Responsibility Problem

My employer put in a request to transfer billing responsibility of my phone line to me. When I click the link to accept, I can either create a new account or use an existing account.When I try to create an account, it goes through all the steps successfully until the last one when it supposedly che

Questions

1.4K

3

0

Official Solution

So this is the community forum. Where customers scratch their heads and complain, and AT&T pretends to ignore them.

I just told ViaSat to cancel my order after 1 1/2 months. I'm pretty jaded by the whole business model of these rural providers. They get the entire 2 year subscription fee whether I am a customer or not.  What a business model.  They actually know it's going to (Edited per community gui

Questions

147

3

0

Accepted Solution

delist our IP from blacklist

Hello! I found just this way to ask questionWe are an international company that helps millions of users around the world find jobs. Can you please delist our IP from blacklist? Error code:smtp; 553 5.3.0 flph828 DNSBL:RBL 521< my server IP >_is_blocked.For assistance forward this error to

Questions

24

2

0

Accepted Solution

Phone not registered on a network

I have a Samsung S22 Ultra and it is not registered on a network. I have had 2 SIM cards replaced and had a new phone still can't get it registered on the network. Please help

Questions

119

3

0

Accepted Solution

Phone Stolen Over 1 week Ago - Cannot Cancel or Suspend Service

My phone was stolen over 1 week ago when I was in downtown reno. I have been attempting to get ahold of someone at ATT this entire time, but it is difficult as my schedule does not line up with the hours ATT is open. I was in Downtown Reno having a night at Gold Dust West Casino, when a homeless pe

Questions

133

5

0

Accepted Solution

At&t rep lied about 25% off my phone plan during sign up.

Representative at the store told me that If I also sign up for internet that I would receive 25% off my phone plan. However I never saw this price take effect. Later I was told that this offer is only available to customers who start thier two accounts at different times and there is nothing they ca

Questions

71

11

0

Accepted Solution

Voicemail/Call Forwarding Scam?

A random "missed" call with area code 708 (not my area code) showed up in my calls queue. It is named "Voicemail" and has the voicemail icon next to it. I called and it is a voicemail system asking me for my password. I forgot my password but input one and it said it was incorrect/try again. Never s

Questions

102

1

0

Accepted Solution

setup voicemail from international location

I got a new phone and just moved my SIM. I am able to make calls from Thailand. I had to reset my voicemail password but when I try to set the voicemail I get an error "Voicemail error - Try again later".

Questions

43

1

Accepted Solution

My grandmother was sent the wrong phone - She ordered an iPhone 15 Pro Max 256GB and we received a iPhone 15 128GB instead

My grandmother ordered a phone for me for Christmas (it was a surprise, but she had me open it today) and it turns out that y'all sent her the wrong one. She is 74 years old, and isn't good with computers or technology, so she placed the order over the phone, and did not ask for my assistance becaus

Questions

51

1

0

Accepted Solution

Samsung Galaxy S21 G991U1 can't recieve System Updates : "Software Update Interrupted"

Hi, This is the second post regarding the same issue I have since the last question did not receive a working solution. My phone was originally bought in the US and, was at some point in its life carrier locked by AT&T but, I bought this phone carrier unlocked from Best Buy and naturally still

Questions

576

5

0

Accepted Solution

Closed

"Troubleshooting Connectivity Issues with bgw320: Invalid Password Error on Bose 500 and Blink Outdoor Gen 3 Cameras"

I recently acquired the bgw320, and I'm encountering connectivity issues with certain devices. Despite confirming the correct credentials, devices such as Bose 500 and Blink outdoor Gen 3 cameras can see the Wi-Fi but are unable to connect. The error message indicates an "invalid password," even tho

Questions

85

1

0

Accepted Solution

Opening my voice

I bought a phone from a person, and he did not tell me that he had a phone on installments, and I cannot use his SIM card. I am outside America, please help

Questions

51

7

0

Accepted Solution

Being Charged Double

I paid off two phones and my bill increased $170. My landline went from $90 something to $112. My total wireless service charges are $231.13...but I'm being billed $462.26 which is exactly double for the wireless. I've called for 3 or 4 days and got nowhere. I went to an AT&T store and had them

Questions

40

6

0

Accepted Solution

Wrongful Account Setup

I came into the store on Ditmars Astoria last year as a new customer (consumer), looking to trade in my iPhone 12 for credit, and got a 14 on ATT, and use my employee perk of $10 off. I found out a year later its wrongly set up as a business plan, I highly suspect it was intentional, I’ve been payi

Questions

71

21

0

Accepted Solution

Connection Issues; New DSL Modem

A few days ago, our DSL modem of 15 years died from a lightning strike. ATT was quick to bring in replacement and when we can get a device to connect, the internet is much faster and more stable than it had been in years, however we have problems keeping devices consistently connected. For example,

Questions

60

3

0

Accepted Solution

Prepaid activation error SSACT-558

Hi I'm getting the error "ERROR CODE: SSACT-558" when activating my e-sim for my new Samsung Galaxy S22. This is a new unlocked phone that I bought directly from Samsung. I'm porting my number from Visible. I bought the prepaid e-sim on att.com, provided my credit card number, the e-sim arrived,

Questions

451

8

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.