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I don't have a Broadband wall jack

To use my wifi do I have to have a Boardband wall jack if I've connected it to my charter cable box, or would I have to get my old wall jack fixed to use it?

Questions

 • AT&T Internet Installation

4.7K

7

dsl

dsl outage for over a month are you actually going to turn it back on?

Questions

 • AT&T Internet Account

34

2

0

AT&T Order Gone WRONG

I ordered DSL service from AT&T online. AT&T sent me a confirmation letter along with two letters in the mail confirming my service activation date, account number and details about my new internet service. When I got the router I waited till the activation date which was August 19th to plug the rou

Questions

 • AT&T Internet Account

273

1

0

0

AT&T Facebook site

Why does AT&T even have a Facebook page? No one will respond to a message there period!!! I have tried for two weeks to get a response to a message. They responded to my first message weeks ago that they would look into my complaint. After that the company did not email, call, or attempt to contact

Questions

 • AT&T Internet Account

53

0

0

0

Confustion on Availability

We plan on building a home in the Hatton, AL, community on a property currently with an older home which will be torn down. Per the map at www.broadbandmap.gov, high speed internet is supposed to be available at the property and the property just west and adjacent to us has an active U-Verse Interne

Questions

 • AT&T Internet Account

525

5

0

0

Not Happy with ATT DSL service or lack of

I have ATT DSL and have had for a long time. I live 1.1 miles from the nearest main line and have had the basic DSL service for a long time. Recently I recieved an email from ATT offering a speed upgrade so I jumped at the chance. I had a phone line added a few years ago and for years had a seperate

Questions

 • AT&T Internet Account

396

2

0

0

Customer Service did not make the changes they promised, then hung up on me

I have been trying to cancel my DSL for most of the afternoon because they were not able to give me the price for the service they promised me last month when I called about being overcharged. Not only did they refuse to credit my account as they had promised previously, but I just spent 45 minutes

Questions

 • AT&T Internet Plans

342

1

0

0

Internet not working

Help, this is making me crazy. I have had AT&T dsl for 15 plus years, no problems until this last year. AT&T did an upgrade to the area and my service slowed down ridiculously. At least I could still go online. that changed a couple weeks ago. At first my wireless kept dropping, I was resetting it m

Questions

 • AT&T Internet Email & Security

418

5

0

0

internet

We had a landline and dsl internet. Ported number to Ooma which is voip. When that occurred, landline and dsl were cancelled .My goal is to have dsl only. Called to set this up, and got numerous different answers as i was transferred numerous times to different areas. I was told the only way to get

Questions

 • AT&T Internet Installation

23

1

0

Availability of ATT uverse or DSL unlimited plans

I was a client of att internet for ten years but when i moved to my new home uverse is not available. I was able to receive DSL but the 150 gig limit prevents me from ordering this service. This is frustrating as ATT is the only stable internet service available where i live. What i want to know is

Questions

 • AT&T Internet Installation

513

0

0

0

Can At&T help me in getting rid of the Uverse 768kb availability so that i can get fixed wireless?

I really need help from the AT&T team here in getting the Uverse 768kb availability removed from our address so that i can get a fixed wireless site survey done.We currently have a 1.5 mb DSl connection and switching to Uverse would cut our speed in half so we have never done it. Now that fixed wire

Questions

 • AT&T Internet Installation

265

0

0

0

transmit receive irregularity

I've been investigating a recent bandwidth overage (1TB limit). I stumbled across some stats I can hardly believe. Some how the kid managed to upload 20gigs just playing games on his xbox for 4 hours. Transmit is much higher than receive across the board though. Can someone explain this?https://

Questions

 • AT&T Internet Equipment

27

1

What about AT&T's existing customers?

It's come to the attention of most of us that AT&T is actively looking to purchase Time Warner for the small cost of $85.4 BILLION, but I fail to see how this acquisition is going to improve my, as well as anyone else in the same boat, already near dial up service. As a cellular customer of AT&T for

Questions

 • AT&T Internet Plans

135

2

0

0

Bought house that had bonded pair service, how to request this service under new account?

I bought a house and had AT&T DSL installed. According to the online form, I can only get 3 Mbps. I talked to previous owner and he said he had bonded pair service allowing for 18 Mbps service (unsure if DSL or Uverse). When tech installed, I told him this and he saw that it was using two pairs prev

Questions

 • AT&T Internet Installation

131

1

0

0

Only slow 6 Mbps available at my address in San Francisco (depressing)

I am looking to move soon primarily due to the slow internet speed...I live near downtown SF- one would think that means all is good right? Nope, wrong!I live in a building that is technically, according to zoning code and/or landlords preference, is classified as a "hotel" even though I have a one

Questions

 • AT&T Internet Features

301

0

0

0

Why does Att Dsl Drop Out Daily?

3 to 4 times a day my dsl quits working for several minutes then comes right back online. So not only is Att dsl unreliable its so slow in mbs only one person in my household can be online at a time. Im so disappointed and upset with this dsl, I wish I had freedom of choice what internet provider I

Questions

 • AT&T Internet Features

192

0

0

0

Equipment Return

I'm unable to get out of a loop to nowhere to get a label for equipment return. There doesn't seem to be any such option available to choose, despite references to it all over the site which only go to FAQ page listing with no actual results for this problem.

Questions

 • AT&T Internet Equipment

13

1

0

I have a program that will not open on either computer or my phone through wifi. I can access everything(?) else on these devices.

I have a program that will not open on either computer or my phone through wifi. I can access everything(?) else on these devices, just not the one program I need. Any suggestions? Oddly, I can open that website on my phone only if I turn off wifi. Seems to me the router?

Questions

 • AT&T Internet Equipment

11

1

0

How to terminate Bellsouth FastAccess DSL Xtreme 6.0 billing? Now have AT&T Internet Basic 6.

I am being billed for BellSouth FastAccess DSL Xtreme 6.0 and AT&T Internet Basic 6 simultaneoulsy. I only need one of them. The BellSouth DSL account should have terminated when I began AT&T Internet Basic 6, yet billing shows both are active. Who do I contact that can examine both accounts and adj

Questions

 • AT&T Internet Account

426

1

0

0

I had DSL less than 24 hours ago and now they are saying its unavailable.

So I live in a rural area about 2-3 miles from the town and I was online doing school work, socializing, etc, then the internet light shut off (Which happens time to time (for me at least) ). I called support and gave them my home phone number. They come back with "DSL is unavailable in your area."

Questions

 • AT&T Internet Plans

199

1

0

0

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