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why is this taking so long to get resolved?

my dsl has been down since last tuesday due to a ppp error. why is this taking so long to get resolved?

Questions

 • AT&T Internet Account

35

3

Horrible AT&T Driver backs up traffic while playing on his phone.

You have a sticker on the back of your company cars that says, "It Can Wait. Eyes on the road, not your phone." Meanwhile your driver is screwing around on his phone so much he's swerving and stopping at green lights. Not a light that was red and we were sitting there and it turned green. It was a g

Questions

 • Community lounge

21

1

0

Extremely slow DSL every time it rains.

We have a 3mbps AT&T DSL plan and for the past week and a half we have been getting anywhere from 0.2mbps to 1.1mbps every time it rains.  I've checked our line inside the home as well as the modem and router and can't find any issues there.  We've had this happen several times in the past and each

Questions

 • AT&T Internet Equipment

1.1K

2

0

0

DSL no longer available but no uverse either??

All of my neighbors have been losing their dsl accounts anytime they make a change and no one in my area can sign up that had dsl service previously. Haven't been able to get any answers. Uverse does not provide service here either. Will we just not have any kind of internet service anymore?

Questions

 • AT&T Internet Account

1.2K

4

0

0

Unable to Download/View .pdf of Monthly DSL/Internet bill

I cannot download my DSL/Internet bill either as of 11/5/2021. The oops there's been an error popup states: "We couldn't download your PDF. Please try again later.  Error ID: MSBILLIA002" I tried online chat help - 30 minutes - multiple transfers no help - had me call 888-321-2375.  A

Questions

 • AT&T Internet Account

73

0

0

I cancelled AT&T DSL Service in mid-January... STILL getting billed!

I cancelled my AT&T DSL Service in mid-January.  After multiple calls with AT&T, I am continuing to be billed for DSL service by AT&T.  They assure me this will stop on the next bill, but I just received my March bill, and the monthly charges continue. HELP!!!!  How do I get AT&T to respond?

Questions

 • AT&T Internet Account

238

2

0

0

I have a program that will not open on either computer or my phone through wifi. I can access everything(?) else on these devices.

I have a program that will not open on either computer or my phone through wifi. I can access everything(?) else on these devices, just not the one program I need. Any suggestions? Oddly, I can open that website on my phone only if I turn off wifi. Seems to me the router?

Questions

 • AT&T Internet Equipment

16

1

0

How to terminate Bellsouth FastAccess DSL Xtreme 6.0 billing? Now have AT&T Internet Basic 6.

I am being billed for BellSouth FastAccess DSL Xtreme 6.0 and AT&T Internet Basic 6 simultaneoulsy. I only need one of them. The BellSouth DSL account should have terminated when I began AT&T Internet Basic 6, yet billing shows both are active. Who do I contact that can examine both accounts and adj

Questions

 • AT&T Internet Account

431

1

0

0

DSL

After paying my bill and being a customer for 3 years, my service was turned off without notice! We live in a area where there is no other option for internet and NO cell service so after driving to town to call we were put on hold for over an hour, then given a run around. After 4 days of this we a

Questions

 • AT&T Internet Account

23

3

0

ATT Needs to Step UP in the Service Areas

I live at the end of your service area in Jewett Texas in the Robbins Community. To the south, east and west, Windstream is available, but right where I live it is AT&T. Windstream offers all of its customers internet service. While there is not monetary incentive for your to run high speed inter

Questions

 • AT&T Internet Features

48

1

0

Trying to get higher speeds at new house

Hello, I am about to move into a house in a nearby town and we are having trouble getting adequate internet speeds. AT&T is the only provider that isn't satellite and unfortunately they can only get us on 12 megabits. My boyfriend and I do a lot of gaming so 12 isn't an option. Our line is a phone l

Questions

 • AT&T Internet Installation

55

0

0

dsl

dsl outage for over a month are you actually going to turn it back on?

Questions

 • AT&T Internet Account

52

2

0

Please help - No one within ATT can seem to unmerge my ATT and Yahoo emails

I hafve not used ATT email or service in over 4 yrs.  My origina ATT account is so old it is a @sbcglobal.net account.To be brief, I figured out how to reset me original ATT.net login and and password followed the instructions found in other forums as well as from ATT and when attempting to DELETE t

Questions

 • AT&T Internet Security

858

1

0

0

DSL plans in my area went from 5mpbs to 1.5 mpbs what gives?

I've had DSL for about 10 years and it's always been 5 down, 1 up. But recently AT&T has changed the ONLY available internet package to 1.5mpbs essentially making slow internet even slower. It's honestly a joke, AT&T support just says sorry and nothing can be done about it. Any advice on how to go a

Questions

 • AT&T Internet Plans

250

1

0

0

DSL Internet Keeps Disconnecting Intermittently

About once a day my internet quits. Rebooting the DSL router restores service.   Haven't been able to get support from AT&T via chat or phone because they can't seem to route me to the right persons for help.  Hope someone on this forum can give some hints on how to troubleshoot or at

Questions

 • AT&T Internet Equipment

63

2

0

Unable to reset my DSL (not u-verse) password

I have DSL (not U-verse) and the page linked in the associated DSL support article (https://www.att.com/esupport/article.html#!/dsl-high-speed/KM1000664) has loaded up the attached error (I'm using an alternate internet connection to actually attempt to reset my DSL password, so I do have access to

Questions

 • AT&T Internet Account

283

1

0

0

Losing Internet Connection Several Times An Hour

I am having my service drop out often.  I get a couple error messages when I run the troubleshooter one is "Windows could not automatically detect this network's proxy settings." but the most common one I get is "Windows can't communicate with the device or resource (primary DNS server)". 

Questions

 • AT&T Internet Installation

79

3

0

New DSL router, Wi-Fi is spotty, packet loss on wired connection, can't get support

After having numerous problems with one side of our DSL, AT&T sent me a new router. Now Wi-Fi is spotty in my 1200 SF house and we've never had that problem before. I moved the router as much as I could with the length of the wires and it's the same. I also have frequent packet loss when playing gam

Questions

 • AT&T Internet Equipment

76

1

0

Closed

Help with cancelling DSL service

I need help with cancelling my DSL-only service.  I cancelled my service at the beginning of June 2015 due to a move and paid all funds due on July 21, 2015.  (I used my own modem/router and am not subject to any early termination fees.) After numerous phone calls to customer service/final accounts

Questions

 • AT&T Internet Account

282

4

0

DSL Service down for days

Could someone from the service group please reach out to me and/or check out the local DSLAM? I've been mostly without service the past few days, with the exception of a couple hours this morning. The land line still has a dial-tone, and my neighbors who also have ATT DSL still have their service.

Questions

 • AT&T Internet Equipment

41

3

0

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