Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (45K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Cannot make or receive calls

For the last 3 or 4 days, I suddenly cannot make or receive calls. People trying to call me immediately go to voicemail. And when I call others, as soon as I hit the phone button to make the call, I immediately get the message "call ended". This is with my regular number tied to my AT&T sim as w

Questions

279

3

0

Accepted Solution

Official Solution

iPhone trade-in mistake

While using the promocode TRADEOFFER23 and trading in my iPhone 12, I selected the "donate to military" check box.  I didn't catch this error until the final screen appeared saying my phone was donated.  My question is:  How do I void my trade-in and redo this trade where the promotio

Questions

110

4

0

Accepted Solution

Official Solution

Unable to upgrade on installment plan

I joined att in store today and was promised i can preorder the new iPhone 13 for the 1000 trade in deal on both my first net and regular act. Now online reps are telling me this isn't possible. This is a deal breaker bc I only switched for the promotion but every rep I have spoke to since I left th

Questions

1.6K

12

0

Accepted Solution

Official Solution

How can I get billing to stop after discontinuing service?

I am out of contract. I own my phones. I've ported my numbers to another carrier.  There is no where I can find a path to tell AT&T to stop billing me for service that I am not using.  I tried the telephone number but it directs me to dial 611 on my cell phone but when I do that it ta

Questions

559

2

0

Accepted Solution

Official Solution

Closed

Can't unlock the phone

My friend gave me a lumia 1520.I live in china,so i need to unlock the device to use my sim card. When i try to unlock the device,it always tells me:Oops! Looks like we're having network difficulties. Try again later.

Questions

166

19

0

Accepted Solution

Official Solution

ATT Reward Card

How long does it take to get reward card? I have been waiting weeks and after reading previous reviews of people never receiving them, I am about ready to contact the better business bureau for falsely advertising a promo.

Questions

321

4

0

Accepted Solution

Official Solution

Need access to call log.

My att prepaid phone went swimming and got toasted. So I bought a new phone and switched over the sim card. Unfortunately, I lost my contact list, call log, text messages and other important information to my old phone. There must be some way that I can retrieve the call log since my number is the

Questions

157

6

0

Accepted Solution

Official Solution

ATT shut off phone service

I guess today was the day ATT decided to deactivate sim cards in the blackberry key2, a 4g device. Thanks for the notice, as I'm currently in the hospital without cell service.  I spoke with an att agent that told me a new sim card would solve the problem, and that I'd receive said sim card

Questions

2.2K

31

Accepted Solution

Official Solution

Billing clarification/ Information

So what does this mean when I see it on my bill ? What does it mean and when does it appear there? Thank you I appreciate it.

Questions

128

1

0

Accepted Solution

Official Solution

I want to connect my own router and modem in place of Gateway. Help?

I have the horrendous ARRIS Gateway and my internet connection is garbage. I've rebooted, done channel scans etc to speed up my connection. I'm fed up. I have a router and modem that I purchased from Best Buy when I still used Spectrum that I would like to use again. I know Spectrum is a different c

Questions

112

1

0

Accepted Solution

Official Solution

Nursing physician and Nursing assistant Discount

So I am a patient care assistant why does at&t not honor me as part of nursing even though I do the same tasks as the nurses?? They won't let me get the discount because I'm an assistant to the nurse.😡😡😡

Questions

154

3

0

Accepted Solution

Official Solution

Urgent Plan Cancelation

So, recently I moved from Portugal to San Diego and went to a AT&T store to get a plan, I got the 8G plan for 40$ a month using autopay.The thing is, I had to return in urgency back to Portugal a week later.How can I cancel my plan/card?? It is in autopay and I don't want to be charged 40$ per month

Questions

110

2

Accepted Solution

Official Solution

unlock iphone 7+

my friend gave my daughter her old iphone 7+ to use. We use straight talk and need to unlock the iphone 7+so she can use it. How do we go about unlocking the phone

Questions

202

3

0

Accepted Solution

Official Solution

Closed

Can I use my bill credits to pay off the rest of my installment plan?

Hi I’d like to know how I can use my bill credits to pay off the rest of my installment plan

Questions

373

3

0

Accepted Solution

Official Solution

Does a tech need to come out from Internet 10/1 to Internet 55/10?

I have been horrible trouble trying to schedule a tech to come and upgrade my current internet. I've been lied to by multiple reps that they switched my appt time to either after 4pm or on a weekend, just to be told by another rep they don't do that. I'm starting a new job from home and need faster

Questions

141

1

0

Accepted Solution

Official Solution

Amazon Alexa - NumberSync Calls Dropping

Hello, We have successfully set up NumberSync and ATT calling on an Amazon Alexa device. We can make phone calls, receive phone calls, etc. The issues is that after 30 seconds to 3 minutes, the call just drops randomly, and this happens consistently with every call. So there seems to be some sort o

Questions

170

1

0

Accepted Solution

Official Solution

Availability of fiber

The map shows fiber is available however it is not available on my street (Cranberry Crk). Can you tell me when fiber will be available in this neighborhood. Patiently waiting.....:)

Questions

264

2

0

Accepted Solution

Official Solution

Can you see past text log content and conversation

I found my way to the past messages but is there a way to see what was actually said and pictures or videos sent? It's great the numbers and times but I need to know if it's a telemarketer, or doctors office, or some kind of inappropriate conversation..

Questions

237

2

Accepted Solution

Official Solution

New home construction

Looking for information and contacts to coordinate new home construction services.

Questions

347

7

0

Accepted Solution

Official Solution

Roaming on my prepaid plan

I cannot seem to enable roaming for my prepaid plan. My phone is effectively out of commission. I cannot even receive text messages from my banks, etc. Is it possible to activate roaming with a prepaid plan?  

Questions

133

3

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.