Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (10.3K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Arbitration demand

Is there support email I can send my demand over faster or fax

Questions

82

1

0

Accepted Solution

Official Solution

Need help finding an ATT person to resync my email ID for bellsouth.net

Months ago I finally talked to someone at ATT who knew how to fix my problem. I can log on to my email on a web browser via currently.com which goes to mail.yahoo.com. I can see my email in the preview pane but when I select an email it won't load.  I get the swirly blue circle.  This hap

Questions

177

3

0

Accepted Solution

Official Solution

Complaint against Store Employee

What are the proper channels that need to be taken to file a formal complaint against an in-store AT&T employee?

Questions

231

4

0

Accepted Solution

Official Solution

Hacked account

Just got an email that my account is no longer associated with my email address and phone number. I just paid in full yesterday. And now my service does not work. I need immediate help. Your website says 24/7 help but when I call they say you're closed at 9pm.

Questions

669

3

Accepted Solution

Official Solution

My Vehicle Sustained Several Hundred in Damages….

And I was told by a city clerk in the claims department that that specific area was and is used by AT&T and that I would need to contact AT&T directly. How do I open up a claim for damages to my vehicle?

Questions

112

6

0

Accepted Solution

Official Solution

continue to receive someone else's mail; AT&T customer service tells me to just throw them away?

I have been receving another person's mail at my residence now for months, and despite multiple attempts at putting 'return to sender; does not reside at this address' to send back to AT&T, I continue to receive this individual's statement. In the past two days, I actually received multiple stat

Questions

18

1

0

Accepted Solution

Official Solution

AT&T Contractor Damage!

Hello. On 05/06/2021 AT&T contractors buried a fiber line in my front yard for my neighbors. They destroyed my grass and cut through my water sprinkler system. I have called several times and haven’t gotten anywhere, they just keep transferring me. i contacted them via Facebook and Instagram,

Questions

450

0

0

Accepted Solution

Official Solution

Yard Destroyed

To whom it may concern last week when your service crew was doing work at pole # 2081 U, on Honey Creek Rd Sw in Conyers Ga have destroyed my yard. I put a healthy amount of money and time on my yard and is completely trashed! Someone please reach out to me for pictures and a resolution on how we ca

Questions

129

3

0

Accepted Solution

Official Solution

Sprinkler damage due to installation at neighbor's house

The installation crew had to dig a huge hole in my yard to receive the cable underground from across the street. In doing so, they damaged by sprinkler system which I cannot use until this is fixed.

Questions

82

1

0

Accepted Solution

Official Solution

Closed

the first time i asked my forum got hijacked by att lurkers so this is attempt 2

i will add i did NOT accept an answer, although i was and am in the process of trying out solutions suggested to this question but i find it peculiar that i was bombarded and harrassed all to have that thread closed unbeknowst to me.... so i repeat My mother and I have/had a family sharing pla

Questions

166

8

0

Accepted Solution

Official Solution

Ridiculous hold time for recent order

Hi there. I have been on hold for over TWO HOURS for assistance with an extra letter added to my email address for an order. Can anyone get in touch???

Questions

34

1

0

Accepted Solution

Official Solution

Locked out of my AT&T email—AGAIN! Infuriating! AT&T, fix this!

Back in June, I got a message that I was locked out of my SbcGlobal email because "too many attempts" to access it with the wrong password were made. (I had the correct password stored in my computer since I created the email address in 2002). After much runaround, an AT&T tech got me on the pho

Questions

120

3

0

Accepted Solution

Official Solution

Reward Cards - Consumer Compliant

I have received 3 $100 reward cards, we activated them and they are showing a $0 balance. I thought it must be a mistake so I verified all 3 card have a zero balance. We have done nothing but activate them. Also, tried to call customer service but they are closed over the weekends, so instead of bei

Questions

127

6

0

Accepted Solution

Official Solution

Installer damaged an apartment complex sprinkler system, I need a contact number for claims.

On Friday, June 3rd, at Walden Pond Apartments a technician crawled in one of our attics and either stepped on or broke a sprinkler and the building flooded. I need a contact to start the claim for AT&T to pay for repairs from the damage.

Questions

64

1

0

Accepted Solution

Official Solution

My iPhone XR is Locked Because it’s a refurbished iPhone

I need to unlock my iPhone XR but I don’t know the original owner information so I can’t use any other carriers

Questions

43

1

0

Accepted Solution

Official Solution

Horrible customer service

On hold for over 4.5 hours. Wanting to transfer available phone number from one plan to another. Calls are Transferred constantly with no resolution in sight. HORRIBLE CUSTOMER SERVICE!!

Questions

374

1

Accepted Solution

Official Solution

ATT withdrawing from eligible telecommunications carrier designation

Does this mean that ATT will no longer be participating in Lifeline? What alternative will customers with low income have?

Questions

148

2

0

Accepted Solution

Official Solution

Issue with my Billing & Refund

Some how or another when I put money on my account and went online to renew my service it charged me twice and I thought the lady I talked to said they was gonna refund me my money and it’s still not showing up on my account why??

Questions

59

3

0

Accepted Solution

Official Solution

The AT&T Fiber bury person hit my pool enclosure with his machine and caused property damage. What number can I call about this?

I had AT&T fiber installed several weeks ago and someone came out to bury the cable it last Tuesday. He came to my door to tell me that he was done and that the cable was buried, but he didn't mention that he had hit the corner of my pool enclosure with his machine and damaged it.  I disco

Questions

164

2

0

Accepted Solution

Official Solution

COVID Hospital Visit Service Suspended

I was very sick in late August 2021, already on FMLA due to a separate illness, and could not pay my bill. Because I was sick for over a month, my service was suspended before I could contact AT&T. I have an autoimmune disease which is why it took me so long to get better. Once I called and expl

Questions

122

2

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.