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Get old phone number back

All I want is my old phone number back. I ported it off my parent's account years ago, it was released back to ATT a few months ago. My parents still use ATT. I bought a prepaid account solely to get this number back and transfer it off because I can't stand this company. I've been transferred a

Questions

 • Account Features

36

2

0

Accepted Solution

How do I FIle a Complaint For a AT&T Authorized Dealer and AT&T Customer service

Someone in Costco asked me what Internet that I am using. And then began selling the service of AT&T. He asked for my information to check if my community was covered by AT&T service. After a moment then I realized that he was placing an order for me. So I say no, I don't want to change the

Questions

 • AT&T Internet Account

43

2

0

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ATT Rep mistakenly paid off wrong installment

On Monday July 12,2021 I visited the ATT store 1134 S Clearview PkwyUnit B-1New Orleans, LA 70123United States at this location. I told the rep W. Buford that I would like to pay off my iPhone 11 Pro in full. He told me could assist me and proceeded to. I knew I owed 260 on the phone. He used the m

Questions

 • Apple

37

7

0

Accepted Solution

Wifi problems

The lights on our modem are green and blinking rapidly. Things say they're connected but it says connected, no internet. Sometimes it'll blink red and then go back to green but continue to blink

Questions

 • AT&T Internet Features

37

2

0

Accepted Solution

How do I make a complaint about an AT&T retail store employee and the store manager

My 85 year old father visited a retail store a few weeks ago and asked for a phone for himself and my 84 year old mother along with a simple plan. He later told me he was getting two phones and service.  I asked him where are the phones?  He said he was told he would have to wait until th

Questions

 • Account Features

37

2

0

Accepted Solution

EXTREMELY SLOW upload speeds

Hello everyone, Over the last week I've noticed that my upload speed and packet loss have become unacceptable. I understand that speeds can vary but if I'm paying for fiber I don't expect to get slower than base DSL speeds. Now I'm aware that Wifi is not capable of supporting the full throughp

Questions

 • AT&T Fiber Account

1.1K

5

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Trying to get AT&T’s attentions so someone can actually help me

I have been calling and calling and chatting with so many AT&T reps and no one seems to care enough to help me. I am supposed to get a $800 phone credit with my trade in from December! Like how long and how many times am I supposed to reach out before someone wants to actually help me? At this p

Questions

 • Wireless Billing

54

4

0

Accepted Solution

AT&T service comment

My AT&T has been accessed by my ex husband two month ago and he was able to add himself to my bill. MYAT&T app has been accessed by someone other than myself repeatedly. My old SIM card I deactivated had been activated, without my consent. I requested a new SIM card be mailed to me and someh

Questions

 • Apple

34

8

0

Accepted Solution

Voicemail

I accidentally deleted one of my visual voicemails and it has some very important information on it that I need it back asap. Pleaseeeee tell me that theres some way some how to undo what I did and bring it back???

Questions

 • Device Features

17

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Camera issues.

I dropped my phone and ever since my camera isn't working correctly. this is the only reason I got this phone (s21ultra).

Questions

 • Samsung

17

4

0

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DOOGEE S59 Pro

Is a  DOOGEE S59 Pro phone compatible with ATT prepaid service?

Questions

 • Android

44

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0

Accepted Solution

DHCP, DNS, EAPOL errors on ATT gateway - no resolution!??

I have ATT Giga internet with a gateway and a GT-AX11000 router.I'm sick and tired of the intermittent internet disconnections due to the issues logged below. Support is full of drones that don't really know anything and I've already replaced the gateway once and reset the gateway COUNTLESS TIMES!TH

Questions

 • AT&T Fiber Equipment

815

6

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Discount Not for ALL Healthcare employees?

As a healthcare employee of 7 years (CPhT), I do not understand why nurses and doctors are the only healthcare workers who are able to receive discounts from AT&T. I have much respect for nurses and doctors, but to completely disregard every other cog that keeps the 24-hour machine called a hosp

Questions

 • Wireless Billing

99

1

0

Accepted Solution

PURCHASED BRAND NEW AT FULL PRICE

I just dropped mobile insurance on 2 phones and removed Apple Watch. Now,  all of a sudden one of my phones shows certified pre-owned. I didn't buy pre-owned I bought BRAND NEW and paid BRAND NEW price. What up with that? First I was thinking maybe it shows like because that’s what it would be

Questions

 • Other Phones & Devices

454

8

0

Accepted Solution

5GE - iPhone 12 - still running at cellular data speeds identical to my iPhone 11 Pro Max on 5GE

5GE - iPhone 12 - still running at cellular data speeds identical to my iPhone 11 Pro Max on 5GE I guess what I'm really saying is, what did I upgrade for? Did AT&T expect that they're going to continue rebranding LTE to 5Ge and that people like me wouldn't know any better? Because I do

Questions

 • Apple

2.3K

10

Accepted Solution

Track a return that was done through Corporate Accts Program between AT&T and UPS

In late Aug 2020, we got gigabit internet. A smart wifi extender was added to installation because the installer thought we needed it but it didn't work properly with our router. We called AT&T and were told to bring it to UPS (9/10/2020) - Per the AT&T Equipt Return Agreement under the Corp

Questions

 • AT&T Fiber Equipment

34

3

0

Accepted Solution

NEED AN UP TO DATE ROUTER!

my current router, 2Wire 3801 HGV-B, it's OLD and I NEED A BETTER REPLACEMENT! HOW CAN I GET A NEW MODEL? has an issue with intermittently resetting itself @ the WRONG TIME! And that's not GOOD SINCE COVID-19 Has Sent me HOME WORKING FROM HOME! I NEED A NEWER, BETTER MODEM!

Questions

 • AT&T Internet Equipment

61

6

0

Accepted Solution

Existing prepaid account trying to buy a replacement prepaid phone

I have an existing prepaid account and want to buy a prepaid phone to replace the old one. After selecting the phone I want it ask for plan. I have a plan already. It want let me order a phone with being an existing customer for 16 years!

Questions

 • Phones, Tablets & Devices

24

1

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Accepted Solution

International plan charged while in St John

Hello, I stayed a few days in St Thomas and St John, never went out of US territory and I got charged for international plan for 3 days. So I have an extra $30 to pay on my bill. How can we cancel the charge?

Questions

 • Wireless Account

17

2

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Accepted Solution

Taking my money

This has happened to me twice now , has anyone figured out how to stop this. I have not given permission for my money to be taken out and I don’t even use at&t !!!!

Questions

 • More AT&T PREPAID Discussions

40

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