Hello, I am currently the owner of an iPhone X and am looking to trade-in and upgrade to a 12. I am on an unlimited plan and when I input everything online it says I can save UP TO $800. What goes into determining the amount I receive for my trade in towards a new phone? Currently all the buttons wo

I just upgraded my phone and paid the $71 sales tax fee. But, under their exchange policy I will be exchanging it for a different phone within my 14 day period (I want the bigger one). IPhone 13 Pro to iPhone 13 Pro Max. From what I understand I should only pay the difference in sales tax and not an

IPHONE 13 Pro was allowing Call Forwarding 2 days ago and now when trying to select the feature, the astrik just spins. I am on 16.0.3 and on my Iphone 11 that is on 16.0.2 the feature works fine. Apple says the phone is working fine, AT&T put in new SIM card, while I was at the corporate store

Has anyone created a contact or other scheme to have a special ringtone for junk calls identified by Call Protect and/or Nomorobo? Each has a special line (ID?) for identified spam calls (Nomorobo has Robocaller and Neighbor spoofing labels for instance). This is for an AT&T iPhone with iOS 13.6

Find Your Phone Losing your device is everyone’s worst nightmare. We have information below that will help you: Find Your Device Suspend Your Device Report it to us Find Your Phone This is a great way to find your device if you misplaced it. If you believe your device was stolen, pleas

I agreed to trading in the old phones on my account for new ones. The agreement was I would get $1000 toward the new phones making 2 of them essentially free and the 3rd a minimal price. However instead of a straight trade in AT&T is charging me for the phones monthly & “offsetting” the char

I’m a new customer and I chose to get a new number. I haven’t received my account number and I don’t my new number yet. How can I login to my AT&T app with out either of those? I’m just trying to track my phone to see when it will be delivered, but I can login.

I just received an email stating that AT&T is discontinuing my original grandfathered iPad plan and replacing it with an inferior plan (max 50gb a month) This is a bit of a shock given the promised that the plan was a lifetime plan - is this a mistake or are others getting the same messaging

 Hello Community!   As you all have heard by now, the iPhone 7 is coming .  As a lifelong iPhone user, I always look forward to these launches.  As part of the Community team though, this is my first time being able to have a great discussion with all the other fans out there.&nb

The list for Apple simply says "iPhone 6 or above." Where does the SE 2nd gen. fall in the list? It has VoLTE (HDVoice).

Hi there! So I've had the apple watch since the end of December and I have not been able to set up cellular at all. I've reset settings on both my phone and my watch, I've reset network settings, I have also cleared the apple watch and fully reset it, I have done everything ATT and Apple have to

I understand this can be done. How do you make it work on an iWatch 7.  The iWatch app on the iPhone is asking for a user name and password.  Why? Comments?

When a servicemember deploys is it Att&t's policy to unlock the device? If so, and deployment orders are requested what should servicemembers submit? I've been in the military 10 years, 4 deployments and not once have I been issued deployment orders...they are not a thing. The only orders we rec

TLDR: Do not call AT&T Customer Service or the Returns Department, they will not be able to help you. File an FCC complaint and you will be contacted by someone. https://consumercomplaints.fcc.gov/hc/en-us     Let me begin by saying that I have been an AT&T cellular customer s

I phrased it as a question so others could share. I am active duty and deployed and have had an absolute AWFUL time with the AT&T support team. My account was locked several times, despite the fact that I was inputting all of my information correctly, I couldn't submit an unlock request over my

Last year I changed one of my phone numbers to ATT postpay program. ATT set the number as an eSIM on my apple. The physical SIM in my apple is another number with a different carrier. So now, my apple has two numbers (two different carriers) on one device. My new Sumsong device is purchased under

Hi All, I am looking to move to ATT and upgrading new iphones for my family. Heard that iPhone 14 is due to release next month.  Is it a good idea to wait for the new iPhone 14?  Will there be any offers from ATT that would justify my wait?   Wanted to know your thoughts.

Hi! I did the BOGO with my upgrade on my existing line and added my friends line from verizon over to my plan, making her device the "free" one. I used to work for AT&T and am very familiar with the fact that it takes 2-3 billing cycles for the credits to hit your account and you will also receive a

Hello, I have lost my iPhone purchase receipt. Could you please help me?

AT&T has stolen my phone, we traded in store for a new one, and they are saying we did not trade one in. We called in June, they magically found the said stolen phone and gave me credit and said i would receive reimbursement for the previous billed installments. i trusted this, and July bill comes a