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At&T (Edited per community guidelines)

Ordered an Ipad Air 4th generation from At&T because it seemed easy enough. I had gotten my apple watch through them and had paid it of and was looking for an upgrade for that phone line. Nothing on their website indicated that the item was backordered and the shipping estimates seemed reasonabl

Questions

 • Phone & Device Upgrades

25

1

0

Stuck on pending for my unlock status

My unlock status has been on pending for a while and hasn't change in a month is there a way to remove the pending and try again with it?

Questions

 • Apple

44

1

0

I can not access the IMO. I can not remember what the username and password could be. HELP!!!

I'm an Apple employee and was off today. I received a text today that I must login to the IMO Portal by tomorrow or lose my 57% discount. It gives no web address or link for me to access. I have no idea what my login or password would be once I get the portal address and don't have much time to get

Questions

 • Online Account Access

1.1K

1

0

0

Pre-Order

I recently preordered an iPhone XS Max as a new AT&T customer, and I want to get the order number, but the issue is I did not receive an email with confirmation of purchase, nor did I receive an AT&T Account Number (I finally found out I have to activate the phone). My question is how do I receive t

Questions

 • Apple

306

1

0

0

Computer shuts down randomly

I have a Macbook Air. I have been experiencing various problems with it. First, I noticed a couple of time that my internet server, firefox, would close down. A pop up message informing me that there was an issue. Then I noticed that my entire computer shut down on its own, randomly and even when my

Questions

 • Apple

179

1

0

0

basic location features

Hello, I have a question in regards to the basic location features. Does a person know they are being tracked through basic location features? If so how will they now? This person also does not have any app downloaded associated with AT&T.

Questions

 • Account Features

47

1

0

Port In Number promo snafu

I noticed that ATT had an online offer for both the iPhone 11 Pro Max, and the S20 Note 5g. I have a family plan with 4 lines, and all 4 of these lines wanted to upgrade and this promo was way better than Verizon's upgrade so I decided to try ATT.  I was advised to place 2 separate orders by t

Questions

 • Wireless Account

58

0

0

Deceived Daily

Me switching from Verizon to AT&T 8/21/2020: 1. AT&T Quoted me $15 per month installment plan for a promotion on the Samsung Galaxy Note 10. We received the phone.  Then received our bill to find out it is $33 per month.  I called and they admitted that they sold me the wrong pro

Questions

 • Wireless Billing

31

2

0

New 5268AC Moden Intalled: Cannot get imac to join wi-fi network

A new 5268AC gateway was installed in my residence today. All my devices connected with no problem to the new network except for my imac. My imac will not accept the P/W and let me join the network. I tried several obvious things like reboots and clearing out old wi-fi networks in the machine but ha

Questions

 • AT&T Internet Equipment

398

2

0

0

Unlock ATT Pre-paid phone with at least 6 months active service

I submitted a request to unlock my pre-paid phone and says it hasn't been at leaset 6 months of active service. How do I find out how long my phone has been on active pre-paid service so I know how much time I have left before I can officially unlock it?

Questions

 • Phones, Tablets & Devices

31

1

0

I moved to Germany from US and need my iPhone 6 unlocked

My wife and I were recently moved to Germany and we did not unlock our phones before we came. Now we need our phones unlocked to use the carriers here. I was on an AT&T plan with my phone at first, then when I paid my iPhone 6 off, I switched to a gophone (now AT&T prepaid). Not sure if switching to

Questions

 • Apple

438

1

0

0

How do I block No Caller ID calls?

I have an iPhone. I do not want to block calls from anyone not in my contacts.  There are many times I need to be able to get calls from a service provider, a friend of a friend, a doctor, a car repair shop, or someone wanting to consider hiring me - and those people would not be in my contact

Questions

 • Account Features

107

1

0

Verification code not working

I'm trying to connect an apple watch to AT&T but it sends a verification code to my phone and when i type it in it says it's incorrect.

Questions

 • Wireless Account

74

3

0

Deactivate new phone to go back to using old one

I got a galaxy s5 active back in late August of last year on a 2 year contract, but I'm at my breaking point of missing apple/imessage etc. In an ideal world I'd buy an iphone 6, but since the etf would make that a bit out of my price range (note: not interested in at&t next) I'm considering simply

Questions

 • Apple

475

2

0

0

Can't connect to minecraft when tethered to AT&T hotspot iphone 8 or galaxy s10

I live in the middle of nowhere and we usually have satellite internet. Lately we have found that we cannot use our cell phone tethering plan to play minecraft.This used to work fine. I also used to have an issue when attempting to use the hotspot to ssh into work servers over port 22, and that rand

Questions

 • Apple

397

1

0

Liberar teléfono de Estados Unidos

Si yo compro un dispositivo celular en con AT&T USA, pero lo quiero liberar para usarlo con el mismo AT&T o cualquier otra compañía en México, utilizando: https://www.att.com/deviceunlock/unlockstep1 esta página podría desbloquear mi celular sin costo alguno?

Questions

 • Apple

70

1

0

Dropped my Apple iPad and it is completely destroyed. Won't turn on. Can't get Data and AT&T won't cancel data

Contacted At&T. Spent about an hour on the phone. I was told no one could help me: bottomline is that if I can't access a code they send me to my iPad they can't verify me, even though I signed onto my account online. Since I can't get a code, AT&T won't cancel my data plan. We can't help y

Questions

 • Apple

72

2

0

Unlock Phone

Hi, @ATTCares @ATTHelp my name is Javier (Edited as per community guidelines) i live in Ecuador, in Ambato city, I bought a phone in Ecuador the model is an Iphone Xs Max Imei: (Edited as per community guidelines), I try to put a new sim in this phone but it doesnt work, i cant call to the number

Questions

 • Other Phones & Devices

17

2

0

Unlock device

Hi, I used to be an AT&T customer, had the service for 6 months, paid my device off in full already, and have had the device for 6 months now but I am still unable to unlock my device on the portal. I have no outstanding payments and am no longer in the US (and won't be returning for an extended

Questions

 • Apple

27

1

0

Unlocking request (HELP)

A few days ago I tried to unlock my iphone.I filled out the entire form correctly but I never imagined that they needed a confirmation in my email, which I looked at the next day and 24 hours later. I tried a day later to make another request and it tells me that it is pending. I made the request

Questions

 • Apple

40

6

0

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