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Smart Phone Trade-In Promo/Credit

We traded in two Apple iPhone X during a recent promotion for two Apple iPhone 13 Pro phones. Both phones were delivered by US postal services.  One phone was returned in the box that was supplied as the trade-in box with pre-paid postage and tracking.  All went smoothly and we receive ou

Questions

 • Wireless Billing

80

1

0

NO ONE CARES ABOUT CUSTOMERS AND THEIR CONCERNS, WORST CUSTOMER SERVICE EVER.

I added a line to my account on October 09th through a retail store in Texas and I never received the phone, from that time till now I talked to more than 50 people from different departments from customer service like Loyalty, Billing, Retail support, Stolen device etc.. and went to 10 different Re

Questions

 • Wireless Account

81

3

0

Iphone wants a more secure network configuration

iPhone 8 says - Forget Wi-Fi network, your device will no longer join this Wi-Fi network. says to configure the router to use WPA2 or WPA3security type

Questions

 • Apple

31

3

0

Iphone 7 plus matte black 32GB...ordered 09/16/2016 has anyone received their order?

I ordered my Iphone 7 Plus 32GB 09/16/2016 ship dates 10/14-10/21 still showing "prepairing to Ship"..Has anyone received their order yet that ordered same day or later than me?

Questions

 • Apple

519

2

0

0

Device Unlock is failing

The unlock page keeps saying that the device is "doesn’t match an AT&T device". Yet this is an iPhone 11 RED from AT&T. I tried multiple times and from different browsers with the same results. This is a used phone that i got on secondary market in pretty poor shape externally and i am trying to res

Questions

 • Apple

55

1

0

Closed

AT&T Trade In scam

This is to bring to attention that i have had bad and pathetic service and potential fraud with AT&T trade in program. 1. My trade in device has been sent to AT&T on the address son shipping label but AT&T continues to deny having received the phone. i have initiated BBB consumer comp

Questions

 • Phone & Device Upgrades

71

1

0

Unlock ATT Pre-paid phone with at least 6 months active service

I submitted a request to unlock my pre-paid phone and says it hasn't been at leaset 6 months of active service. How do I find out how long my phone has been on active pre-paid service so I know how much time I have left before I can officially unlock it?

Questions

 • Phones, Tablets & Devices

37

1

0

not able to send a message using a short code number

When sendig a text message to a short code number I get an error invalid number. Please Re-send using a 10 digit number

Questions

 • Apple

51

5

0

Unlock device

Hi, I used to be an AT&T customer, had the service for 6 months, paid my device off in full already, and have had the device for 6 months now but I am still unable to unlock my device on the portal. I have no outstanding payments and am no longer in the US (and won't be returning for an extended

Questions

 • Apple

42

1

0

Pre-Order

I recently preordered an iPhone XS Max as a new AT&T customer, and I want to get the order number, but the issue is I did not receive an email with confirmation of purchase, nor did I receive an AT&T Account Number (I finally found out I have to activate the phone). My question is how do I receive t

Questions

 • Apple

336

1

0

0

Call Failed and WiFi Button Greyed Out

Anytime I pick up a call or someone picks up my call, I get a "call failed" message. It's been happening for the last couple of days. I tried turning off/on 1) my phone, 2) cellular connection, 3) airplane mode, and 4) WiFi. I installed the latest iOS and reset all my network settings. Now, even my

Questions

 • Apple

44

0

0

Unlock Device Portal down for weeks

Im using the non-AT&T customer option and i get this error: "We're sorry, but we're having technical difficulties with our network at the moment. Please try again later." I have been getting this for 10 days. When will this be remedied and why is it happening. Im able to enter my IMEI and my Make an

Questions

 • Apple

772

10

0

0

iPhone IMEI Error

So I recently purchased a used iPhone 8 Plus but I am unable to use my SIM in it because it is apparently locked. I tried unlocking through AT&T's device unlocking page but I get a message that says the IMEI doesn't match an AT&T device while I'm 100% sure that it is. I am unsure of what to do now.

Questions

 • Apple

48

1

0

Inquiring about AT&T selling Apple iPhones at the AT&T Store (Local)

I've been with AT&T since my first mobile phone. However, after my last trip to the local AT&T Store, I just had the absolute WORST Customer Service that I have EVER experienced. Seriously considering settling up  with AT&T and terminating my Mobile Phone Account. Why would a company offer merchandi

Questions

 • Account Features

230

1

0

0

Unlocking request (HELP)

A few days ago I tried to unlock my iphone.I filled out the entire form correctly but I never imagined that they needed a confirmation in my email, which I looked at the next day and 24 hours later. I tried a day later to make another request and it tells me that it is pending. I made the request

Questions

 • Apple

53

6

0

How to Get a Refund For The Returned iPhones if AT&T Says That it is Under a Review but it's Already 2 Months Passed Since the Return

First of all, be aware that the representatives that accept customer calls are complete liars and will do their best to sell anything for their benefit no matter what would happen to you in the future. Every time I call them they tell me "The calls are being recorded for quality purposes". What "qua

Questions

 • Apple

79

1

0

Cancel unlock Request

I tried to unlock the phone on the AT&T website, but 12 days have passed and no confirmation email has arrived.The current status check is Pending.I can't send a new request, how to unlock the phone again?Thanks

Questions

 • Apple

52

2

0

Apple Employee IMO

I would like to retrieve my user login for the IMO offer. I finally became the account holder and would like to finish the process.

Questions

 • Wireless Account

1.3K

1

0

0

IPhone X STILL “IN PROGRESS”

Starting to get REALLY frustrated. I was seeing a lot of people yesterday who had same delivery days as mine get shipping notifications. Here I am still sitting “in progress”.  I think it’s about time to cancel my order.

Questions

 • Apple

463

3

0

0

New 5268AC Moden Intalled: Cannot get imac to join wi-fi network

A new 5268AC gateway was installed in my residence today. All my devices connected with no problem to the new network except for my imac. My imac will not accept the P/W and let me join the network. I tried several obvious things like reboots and clearing out old wi-fi networks in the machine but ha

Questions

 • AT&T Internet Equipment

415

2

0

0

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