Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (763)

Relevance
Interested to buy wholesale phones

I am interested to buy wholesale phones. is there any way to buy phones stock from your at&t and other phones providers. thank you  

Questions

 • Phone & Device Upgrades

14

1

0

Horrible Lying Store Manager Refuses to Replace a Defective Iphone 7 a Few Days After Purchase.

So my new Iphone 7 had a portion of the screen not working, a half inch of the screen on the right side completely didn't work. While I was a little upset about this, I decided it wasn't too huge of an issue and I would replace it at the place of purchase. An AT&T store inside of a mall was the plac

Questions

 • Apple

2.5K

19

0

0

I can't log into my FirstNet account online

When I enter my username and password, this is the screen that it takes me to. It's been happening since May 2021.  At the time of this post, September 2021, I still get this...  HTTP Status 404 – Not Found Type Status Report Description The origin server did not find a cur

Questions

 • Online Account Access

26

1

0

Trying to unlock a paid off phone but ATT system saying it has not been paid off

I have been trying to unlock my friends previous phone through AT&T unlock device online but it keeps telling me that I have to pay off the device first. Error message: "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48 hours before y

Questions

 • Account Features

40

1

0

Internet drops without warning on Mac

While I am online with my Mac Air the internet sometimes drops abruptly--no bars. I have to manually restore it.  I bought a router booster and upgraded my service, and it still happens. I am now teaching an online course and this has happened at least once at *every meeting,* leaving 65 people won

Questions

 • AT&T Fiber Equipment

16

1

0

where is my Refund

i was doing a deal for the iphone 11 online that phone was going to cost me $599 $10.00 payments with a $222.00 deposit  with curb side pick up. well i did the order payed the deposit and even got a email stating they were working on my order i got that three days ago at 12:13. then at 12:14 i

Questions

 • Apple

27

2

0

Wifi-Calling completely unreliable

I currently have two MicroCells in use in my house that just work without any problems.   However, AT&T has decided to kill off the MicroCells and force people, in sparse coverage areas, to migrate to WIFI-Calling.Wifi-Calling is horrible regardless of the ISP, bandwidth, or proximity to the Access

Questions

 • Samsung

1.6K

8

0

Caller ID is showing incorrect reference to locations?

When a call comes in it shows a list of random locations completely unrelated to the country & area code for the actual phone number. It most frequently shows a list such as: WV, Alberta Canada, Saskatatchewan Canada, and other random US states Even though the call is from my local area code

Questions

 • Apple

189

2

0

New ATT prepaid account (Port in) calling working. data working, sms not working

Hi, Just ported my number in to ATT Prepaid on the $50 ($40 with autopay) plan.  Calling is working, data is working but SMS is not working this is on an unlocked ATT branded Iphone XR  when I go in to settings / Messaging and choose iMessage it says activation unsuccessful. 

Questions

 • Phones, Tablets & Devices

21

3

0

Poor cell phone service

Hi! I have moved into a new apartment that has horrible cell phone service. Working from home makes this really difficult to work with. Wifi works great, but I don't want Wifi audio to be my only calling option. What can I do to boost my signal? I know there are signal boosters available on the mark

Questions

 • Apple

17

4

0

Wi-Fi Calling in Rural Area

I work in a mining town without cell service, but for some reason I often do not receive text messages and calls while on wi-fi calling. I've tried putting it in airplane mode and sometimes I still don't get incoming messages and calls. I've tried turning wifi calling off and on again, and sometimes

Questions

 • Data & Messaging Features, Internet Tethering

24

6

A simple issue, turned into a grand adventure.

A couple years ago, my sister purchased an IPhone 5 for me from Gamestop. Got an AT&T Prepaid plan and it's been smooth sailing up until a few days ago. I was finally going to upgrade to an IPhone X, even got to the point of swapping the SIM into the new phone. Turns out it was still locked to a Spr

Questions

 • Apple

188

3

0

Beware: iPhone 11 Pro Shipped as Empty Box

Ordered an iPhone 11 Pro on launch day and it shipped on 9/20. It supposedly arrived 9/21 — but when I opened the box, nothing was inside. Literally an empty box with a bill for the new phone. The FedEx receipt said the box was 2 pounds. It was clearly not. Maybe someone at AT&T is stealing new iPho

Questions

 • Phone & Device Upgrades

796

2

0

0

Why is AT&T's Cell Service so TERRIBLE?!?!

Ever since I upgraded to the iPhone XS Max and they started with the new 5G service I have TERRIBLE service at work... and we have an AT&T tower ON THE BUILDING!!! I want to throw my phone every single day! It switches back and forth sporadically from 4g lte to 5ge...its making my brain hurt and mak

Questions

 • Network Coverage

117

4

0

I can't reach other people's voicemail to leave a message (Samsung Galaxy S7 edge)

Hi,  Here's my problem: I call people and when they don't answer my phone goes silent, I don't get disconnected (I look at the phone and the connection timer is still ticking), but I also don't get their voicemail. I first noticed it with my my wife (we are on the same cell phone plan) and thought i

Questions

 • Samsung

16.4K

13

0

We can't unlock your device today. You've tried to unlock this device too many times. Wait 30 days and then submit a new request.

I tried to unlock my phone before, and i had a problem with the payment, and when i fixed it, it said that i tried too many times and now i have to wait 30 days... there´s something i can do?

Questions

 • Apple

25

1

iPhone 7 Plus on Backorder with ASURION

Hello,On 12/15/17 I filed a claim for my a lost/stolen Jet Black iPhone 7 Plus 128GB with Asurion. While filing, I was made aware that the phone should be delivered the following day, which would be Saturday. When I completed the claim, (it was approved 12/15/17) I was notified that the JET BLACK iP

Questions

 • Apple

5.1K

10

0

0

3 times customer service has promised I would get my credit LIARS LIARS LIARS

Been with AT&T for 9 years, never paid my bill late, upgraded my phone twice, but this last one, in November 2020 has been a nightmare. Wait 3 billing periods is where they screw you. Buy the time you realize something is wrong its almost two late.  Twice I contacted customer service via c

Questions

 • Wireless Account

36

7

0

Non-AT&T Customer Requesting Device Unlocked IMEI Number Not Recognized

I am not an AT&T customer, but my iPhone was recently replaced by the Apple, store locked to AT&T (the phone that was replaced was originally an AT&T phone but was unlocked before I purchased it). I have tried submitting a request to AT&T to unlock the device, but the IMEI number is not recognized.

Questions

 • Apple

215

3

0

0

Apple Watch Setup Cellular Failing

I recently purchased an Apple Watch 5 GPS + Cellular from Best Buy. I am attempting to setup cellular by logging into AT&T and adding the device access (extra $10 each month for my watch to access my data plan). When I do this, I enter in my IMEI and EID, follow the steps, everything seems to be in

Questions

 • Wearables

133

1

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.