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Trandferring from iPhone 8 to iPhone 11 and Having Issues Connecting to Cellular Data

I have transfered everything over to my new phone but I am unable to connect to the cellular data/AT&T network on my new device. I don't know where a QR code was provided (I don't believe it was provided) and I've tried resetting and switching out / switching back SIM card. Do I need to get in t

Questions

 • Data & Messaging Features, Internet Tethering

9

1

0

Password recovery for at&t prepaid account when not in the US

Hi I have a prepaid At&T sim card and I wish to change my plan on my account. However, I forgot my 4-digit password (it is not the last four digits of my number) and cannot access text message from the sim card because I am in Singapore. What is an alternate way to reset my password?Thank you!Cordel

Questions

 • Account & Usage

9

1

0

I can't access my account

Good evening, If I want to chat with the employee and ask for help or if I want to send a message request for help, I need to login which once again I am not able to do. Please help! I reached my home in Serbia to find that my At&t sim card is not working at all. I am not able to cancel the automati

Questions

 • Account Features

31

1

0

Unlock device

Hi, I used to be an AT&T customer, had the service for 6 months, paid my device off in full already, and have had the device for 6 months now but I am still unable to unlock my device on the portal. I have no outstanding payments and am no longer in the US (and won't be returning for an extended

Questions

 • Apple

21

1

0

false information and maskless technician

Recently two door to door salespeople came to my house and sold me on 1GB fiber. I asked them to confirm multiple times that this was fiber and they promised that this was the case.  Fast forward to today, the technician arrived at my door without a mask and tried to walk in even though I was

Questions

 • AT&T Internet Installation

35

8

0

How to reset myAT&T password or PIN code while outside the U.S. ?

Currently located in China, I have a prepaid wireless plan with AT&T, but I can't login to my account now. I tried to call their customer service hotline but no options for human customer representative. My ultimate goal is to cancel my AudoPay and possibly request a refund for April.

Questions

 • Account & Usage

37

1

0

Someone keeps trying to gain access to my e-mail

I've received the same e-mail 4 or 5 times over the last few months from at&t saying that I forgot my User ID and have requested it which I have not. Someone is obviously trying to gain access, but I assume since it is e-mailing me and not some e-mail they have access to they shouldn't be able t

Questions

 • AT&T Internet Email & Security

20

1

0

Misdirected emails? False ID using my account?

When I changed my email password, I got two update emails from AT&T: one to my legitimate email address and one that went to a strange email address--it showed up in either Archive or junk. Very strange. When I looked at my recent account activity, it showed activity in Brazil (this week), Russia, A

Questions

 • AT&T Internet Email & Security

232

2

0

0

WHEN ATT LIES TO YOU REPEATEDLY.

ATT SAID THEY WERE SENDING A NEW PHONE. THEY DIDNT. THE GOOD THING ABOUT MODERN TECHNOLOGY IS I RECORDED IT. SHOULD GET INTERESTING, SEEING AS THIS IS THE 7TH TIME BEING LIED TO BY ATT. DOCUMENTED AND RECORDED.

Questions

 • Wireless Account

50

3

0

New Account created in error by AT&T but I'm charged for it when my phones were already covered under the original account when purchased.

I have tried more than 6 times to resolve a billing issue that was created in error by AT&T. Now I'm being billed by a collection agency to collect on a balance of $92.22. I was told and received by AT&T reps multiple times that the issue was resolved. Account XXXXXXX2768 was created in err

Questions

 • Wireless Billing

19

1

0

Promised an iPhone at 50% off...almost 2 years later and multiple conversations with representatives, still no credit owed to me!!

On May 25th 2018, I did a chat online with AT&T regarding my cellular service plan. I was wanting to to double check that they would still honor the promotion that I had contacted them about a week prior even though we did not have Directv service. The representative replied that I would receive the

Questions

 • Wireless Billing

27

2

0

What happened to my order

My order always gets canceled for no reason, I want to know how again att wants my information's to match.. I'm new to my shipping address which makes my shipping different from my billing address, In this case what's appropriate in accepting terms and conditions with ? Billing zip or shipping zip??

Questions

 • Apple

20

1

How to reset passcode without SSN?

Hi, I'm currently trying to change my passcode now that the owner of the account does not remember it. the problem is, no one on the plan has a social security number (we are not US citizens). Is there a way to reset the passcode under this circumstance??

Questions

 • Wireless Account

67

1

Getting the message: "Sorry, we don't recognize this email."

As of yesterday, I have been getting this message when I try to log into my sbcglobal email account that I have had for years, "Sorry, we don't recognize this email." It won't let me get past that to enter my password. What can I do to get access to my email? Please help!

Questions

 • AT&T Internet Email & Security

411

0

0

0

Stop Mail / Complaint

Two questions... One, how do I stop AT&T junk mail from being sent to my house? Two, the reason I want it stopped is AT&T put me in collections for their mistake and so far won't own up to it.  Whenever you try to talk someone all they will tell you is that they don't have a record of the account in

Questions

 • AT&T Internet Account

742

3

0

0

Teleport Communications Group Port Out Request - Rejected

Contact Name: Roxanna (edited as per community guidelines)Contact Number:(edited as per community guidelines)Contact Email: [email scrubbed]Business Name: SimplefiberCustomer Information - Bauhaus Interiors Group IncNumbers: (edited as per community guidelines)Requesting a CSR - Customer Service Re

Questions

 • AT&T Phone Account

91

2

0

Received Same Fiber Internet Equipment That I Already Have???

A bit of background, on the afternoon of July 26th I answered a phone call from AT&T (showed on caller id). The gentleman stated that he wanted to thank me for being an AT&T customer since 2013 ( actually been a customer since 2005) and wanted to give me a $16 credit on my bill. Being a litt

Questions

 • AT&T Internet Equipment

47

2

0

Signature Program

I received an email to submit proof of eligibility (payslip) and was denied because of a mismatched name. The email lists UNISOURCE as the employee under the fan number given to us by upper management. After asking around it turns out the company I work for merged with UNISOURCE to become Veritiv. U

Questions

 • Wireless Billing

37

1

0

Need to recover att prepaid online password without signal

I called you guys for this problem but i had no solution, basically i need to get my online password that i was never provided, only a 4-digit passcode was given to me, but i need to activate my old phone number into a new device with a sim that i just bought, please help. My number is 5613730299, I

Questions

 • Account & Usage

4

0

0

How to check if an old iPhone is connected to a different account

I am trying to unlock my old iPhone 6 device, but it cannot be processed because it says its connected to an AT&T account. I have been the sole owner and has been paid off. I do not see it anywhere when I log into my account online. I removed the iCloud account and the IMEI shows as clean and not bl

Questions

 • Apple

204

1

0

0

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