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Old Att.net account hacked and need help

I have a very old att.net email address, I can still access it on old phone, but don't remember password cause saved in memory. I tried resetting it, but a hacker used a different email address as the back up... I need to regain control of my account... Like I said I still have access to this email,

Questions

 • AT&T Mail Login & Security

25

1

0

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Unlocking My Phone

I bought a brand new iPhone at an AT&T Store in March 2020 because my previous phone got stolen, and in April, I tried to switch carriers and transferred my number to another company. I didn't realize that my phone would be locked as I bought it from AT&T and not directly from an Apple store, and no

Questions

 • Apple

53

2

0

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Blocking all ppv and vod

How can I prevent ppv and vod charges to my account . I have a tenant that is ordering movies etc without permission and I am working out of town and don’t have access to my device.

Questions

 • U-verse TV Account

48

1

0

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Receiving email: "New Version" Is this a scam?

I keep receiving this email and I need to know if it is real or a scam? This email was sent to me by "AT&T Online Service. [email scrubbed] We are closing all old versions of our Mailbox as of  June 30, 2022.  Please follow the link below to update your account :  New Version   Nοte. Τhis is e

Questions

 • AT&T Mail Features

21

1

0

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Returned Equipment but Already Paid Fee for Not Returning Equipment

I paid the fee charged to my account for not returning my equipment (the router/modem for my fiber internet service that I had before cancelling my account). However, I found the equipment and just returned it the other day. How and when can I receive a refund for the fee I paid for not returning th

Questions

 • AT&T Fiber Equipment

122

4

0

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No reimburse after service cancellation

I cancel my account some months ago. I switched services at the beginning of the last month of service. However the reimburse I received has nothing to do with I paid in that last month of service. I should have received the prorated amount of the service that was not used which was like 21 days. I

Questions

 • Wireless Billing

339

4

0

Accepted Solution

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Is there any way I can get my account balance back?

Hi my name is Louis and I am using a prepaid AT&T account. I am currently living in Indonesia and I have noted that my account balance would expire on the 9th of June. However, I tried logging in to my prepaid account on that date but unable to. I have just recently logged in and made a payment

Questions

 • Account & Usage

87

2

0

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Official Solution

Late Payment Arrangements - How To Set It Up!

Need extra time to make a payment? Not to worry, with the myATT app, you have the ability to schedule a late payment and setup a new payment method! Setting Up A Late Payment/ Splitting Your Payment Go to Make a payment arrangement to see your available payment options. Pick the date you

Questions

 • Wireless Billing

59.7K

17

0

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First bill doesn't show the promotion I signed up for

I understand first bills are higher. However, when I established new service in the ATT store, I showed them my special offer for fiber customers.  I assumed the employee put the rate plan in.  My online bill reads as if I just walked in off the street and was offered no discounts. 

Questions

 • Wireless Billing

454

4

0

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Fraudulent Account Opened with My Personal Information and I am Unable to Call AT&T from Skype

On Sunday, April 3rd, 2022 at 1:15 AM I received an email from AT&T Online Services with email address [EDITED] letting me know that "Your online AT&T bill isready." The bill is for Account ending in: [EDITED], and the Payment due: 04/04/2022 I did not opened such account. I am a victim o

Questions

 • Wireless Account

201

9

0

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AT&T Wireless Pension Plan

I am trying to get access to my Pension I had with AT&T Wireless. I'm no longer and employee.  How can I get access to this account? 

Questions

 • Community lounge

30

1

0

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LOST PHONE ... DATA RECOVERY

All I want to know is CAN you recover ANY PICTURES off a device that has been lost?

Questions

 • Data & Messaging Features, Internet Tethering

30

2

0

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Cannot connect to my AT&T account: auto logout and come back to homepage

Hello, We have AT&T internet at home (works great!) since december 2021. Since a couple of days I cannot connect to my AT&T account. When I enter my credentials, it seems to work but then it comes back to the homepage of AT&T (not logged in). There is no error message and this happens

Questions

 • Online Account Access

98

3

0

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Official Solution

What if I do not activate the prepaid sim card after it is delivered.

I ordered an AT&T prepaid SIM card, and when I ordered it I already provided all the information about my debit card.So the $5.29 for sim card delivery has already been paid from my debit card.But the problem was, when I placed the order, I was going to activate the AT&T prepaid plan, but su

Questions

 • More AT&T PREPAID Discussions

503

3

0

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Can I Keep Using Samsung 8+ after the 3G switch?

My wife and I have two Samsung 8+ phones, and received a notice that they are planning to shut off our phones for the 3G network shutdown. Our phones should work on the new network, and we are not interested in using the free phones sent by AT&T. How do we ensure that we can still use our Samsun

Questions

 • Android

390

7

0

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I lost my SIM card abroad..

Hello, I was an international student in the USA and I use AT&T prepaid here, but I didn't open international service for it. So after coming back to China, there was no signal for the card. So I put it somewhere, then I forgot it. Now I wonder if I can open the international services for it and

Questions

 • Account & Usage

116

8

0

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Facebook email

Facebook is not sending a email to reset password to my AT&T email. They have the correct email address, but it doesn’t show up in inbox or spam. Please help

Questions

 • AT&T Mail Features

36

5

0

Accepted Solution

Official Solution

Received Email to "Review Your Order" but I Didn't Order Anything -- BUT Not SPAM

So, I got an email saying "Review Your Order", but I didn't order anything. The email looked slightly suspicious, but it had our correct account number on it. So, I do not click anything in the email and instead call AT&T.I tell the customer support person the situation and she looks our account up.

Questions

 • AT&T Internet Plans

1.9K

1

0

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"The account has been disconnected. Please contact Customer Service."

I'm not able to login to my prepaid account, receiving message as above when trying. Balance expiration date May 26th. I'm currently out of the US and can't use my AT&T # from where I'm at. Is there any chance to get some assistance to reach my account?

Questions

 • Account & Usage

722

2

Accepted Solution

Official Solution

Closed

AT&T canceled my phone service, after unpaid bill

Ok so, I haven't gotten a chance to pay my AT&T phone bill for the past month & a half, due to me losing my job. And so from that I owe AT&T a hefty amount. My account and service was canceled. Since now of this month I got a job and am now able to pay how much I owe AT&T, will my service and accoun

Questions

 • Wireless Billing

212.3K

42

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