Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (368)

Relevance
Selected Relevance
Turbo hotspot 2 was stuck on hello

I have had the att turbo hotspot 2 for around a month and a half. It was setup and working fine, except that I had to spend $100 every 2 weeks because att doesn't offer a plan with the amount of data I need. One day out of the blue the device shut down and while restarting got stuck on the hello

Questions

985

3

Closed

Lies and crafted deception.

I called At&t to become a new customer. I was told my brand new $1200 tablet with the best plan, would have unlimited calling text and not slowed Internet. On top of this it would have 50 gigs of mobile hotspot. I agreed and they sent it out. I couldn't see my new plans details because At&t

Questions

58

12

0

What credit reporting agency does AT&T use to conduct a credit check?

I have frozen inquiries on my credit with all bureaus and need to know which one to unfreeze so that AT&T can run a credit check. I am based in Los Angeles, CA.

Questions

1.6K

1

At&t stole $785.69 from me

I have been without a cell phone for over 2 weeks now... after shopping around, I decided to take the plunge with At&t and I knew I wanted the Apple iPhone 13. I selected my phone, plan, accessories, did the credit check, agreed to terms of service, all that, now comes down to pay and it says I owe

Questions

237

4

Internet Air Availability

I live in a very rural area of South Texas and don't have any options for wired (fiber) internet. I use my phone's Hot Spot for internet but it is limited.  What are my options?  I keep hearing about "Internet Air" and "Fixed Wireless" but can't seem to get an answer if it's an available

Questions

440

1

0

Technicians do not show up to their appointments

My internet has not worked since a storm came through a week ago. I made an appointment for a technician to come out to my house after all the troubleshooting was done to determine there was not fix I could do on my end and there was no service issues. Earliest appointment was Friday. The technician

Questions

1.1K

3

0

Does my ATT Wireless Unlimited Elite plan include international calling or do I need a Day Pass?

I have an ATT Wireless Unlimited Elite plan. Does it include international calls, text and data? I plan to use my USA based phone in Panama. I think international calling is included but I'm not certain. Thanks.

Questions

6.3K

3

0

Switched from grandfathered iphone unlimited plan

After the FCC settlement (which I never really saw a penny from), I knew the only thing tethering me to this plan is the previous idea that somehow it was the best plan AT&T had and that's why they discontinued it and tried to switch people off of it. I think 5-7 years ago, that statement wa

Questions

6.3K

4

0

Liberty Mobile in the U.S. Virgin Islands

My family's account was closed by ATT on November 8, 2023, due to a conversion to Liberty Mobile.  We have been ATT customers for 20 years.  We have daughters on our plan who reside in the United States.  Our account was established and maintained in the U.S. Virgin Islands.  We have spent over $3,0

Questions

229

2

0

Closed

AT&T Sales Reps ARE LIARS who can sleep knowing they screwed over someone for their sale, AND NO ONE CAN HELP THERE, NOW I AM SCREWED....

Short story long, I was approached by door rep, advs I currently pay about $475 for 4 phones, internet & cable.... Rep is shocked and says that is crazy high and quotes Cable $110 and internet $85.31, we will call it $200....... promised gift cards for the switch (Transaction 1). Phone guy shows

Questions

355

10

0

AT&T KEEPS CHARGING ME $100s FOR WHATSAPP CALLS

This is the fourth time that I have received a notification that my AT&T account is being billed over 100 dollars for making international calls. This is outrageous for two reasons. I don't make international calls. I have international calls barring on in case AT&T ever thought I was trying to make

Questions

17.5K

24

Unlimited vs unlimited plus and tethering to my phone

I need my phone to tether to my computer for work. If I purchase an "Unlimited" PrePaid plan, will I be able to tether my phone to my computer and enjoy LTE speed data? Under that plan it says there is "no mobile hotspot". Is this referring to a separate hotspot device? Or is it also referring to my

Questions

77

1

0

Using loads of data but always on WiFi??

I have an iPhone 13PM and find myself going through tons of cellular data each month. I’m up to 53 GB already this period, but my issue is that I’m home connected to my WiFi maybe 23 hours out of every single day! In all fairness, I do stream a lot, use a VPN often and am working on the web maybe 13

Questions

14

1

0

Pole in my yard

There’s an AT&T pole in my front yard that has been broken in pieces for two years. We have tried to get this remedied, but with no success. Please advise next steps.

Questions

30

1

0

HBOMax was working and now it's not.

HBO Max was working over the weekend, but now it's as if I've never activated it. BUT, when I click on activate I get this error: "It's not you, it's us...  Hmm … looks like you signed in with a different email address. Be sure to use the one that’s linked to your HBO Max account. Not

Questions

2K

4

0

Unlimited Plan, 22 gigs per line?

Hi,is the 22 gig before throttling with the Unlimited Plan for the whole account or is that 22 gigs per line?  Thanks

Questions

1.2K

1

0

0

My hotspot stopped working

I have an unlimited plan with hotspot with 10 lines and now my line (only one) does not work.

Questions

69

1

0

Grandfathered Unlimited Data Plan is not unlimited...

AT&T has recently began to text a message stating that "Your data has reached 75% of the 3GB network management threshold." WHAT 3GB network management threshold? I pay for UNLIMITED data!

Questions

563

4

0

0

Horrible AT&T Driver backs up traffic while playing on his phone.

You have a sticker on the back of your company cars that says, "It Can Wait. Eyes on the road, not your phone." Meanwhile your driver is screwing around on his phone so much he's swerving and stopping at green lights. Not a light that was red and we were sitting there and it turned green. It was a g

Questions

69

1

0

Got rid of my unlimited data plan - got shared value plan. Saved avg $20/mo. What's the catch?

Greetings all, I've just upgraded my iPhone 4S to iPhone 6. I had a very old unlimited data plan ($30) and 1000 text messages ($10). My plan was 450 Nation with tons of saved minutes ($39). My monthly bill was between $85 - $99, due to overages (international text messages). I pre-ordered online (AT

Questions

1.1K

1

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.