Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.5K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Sent really bad free phone in mail, AT&T turned off Galaxy S9.

Back in like 2016 I got a Note 8 through AT&T but it broke recently and I got a refurbished S9 that wasn't through them a few months ago because moneys tight and just changed out the sim card. I just got sent an AT&T Fusion Z in the mail which seems like a pretty crap phone after doing some

Questions

938

7

0

Accepted Solution

Official Solution

Internet Basic 6 or Internet 12 from Internet Basic 3, without tech. visit? Possible?

I currently have Internet Basic 3. NVG599 Gateway. Looking to upgrade speed. I understand a tech visit is required to switch to one of the fiber plans (Internet 18 & higher). What I would like to know is if it is possible to upgrade to any of the intermediate tiers without a tech visit. Internet Bas

Questions

743

1

0

Accepted Solution

Official Solution

Upgrading from internet 24 - Does a technician need to visit?

Does a technician still need to visit if I already have a Residential Gateway from a previous installation?

Questions

5.1K

1

0

0

Accepted Solution

Official Solution

Can I have 2 installments on the same line?

I have 2 lines, each of these with an installment plan, on one line I have 7 months left on an iPhone 12 Pro Max, other line I have 25 months left on an iPhone 13 Pro Max. On the line I have 7 months left I want to upgrade for an iPhone 14 Pro Max and get the 1K rebate. I know I'd have to payoff

Questions

544

3

0

Accepted Solution

Official Solution

AT&T Prepaid upgrade

I am a current AT&T Gophone Prepaid customer. I want to upgrade my phone to another Prepaid Gophone that I will purchase from the AT&T website. What do I need to do to change phones and keep my current phone number?Thanks!

Questions

6.9K

6

0

0

Accepted Solution

Official Solution

Porting Existing Number to AT&T & Phone Preorders

I am going to be a new AT&T wireless customer and am porting my existing phone number to my new iPhone 13 Pro I ordered from AT&T also. AT&T asked for all of my T-Mobile info to do the port when I was preordering the phone. I'm worried that at the time they ship the new phone they are go

Questions

257

1

0

Accepted Solution

Official Solution

Upgrade then separate to own account

Will upgrading my phone just before I separate from my husband's account cause any issues? Will I be able to transfer my number to upgrade and my own account? Will I get the same exact services and price when I separate to my own account?

Questions

56

2

0

Accepted Solution

Official Solution

How do I get a BGW320 gateway?

I tried requesting a new gateway last year, but they said I was unable to get a BGW320. Has that changed yet? We’re now in 2022, and our household could really use Wi-Fi 6 for all of our devices. Please let me know if there’s a specific team at AT&T that I can contact.

Questions

3.3K

9

Accepted Solution

Official Solution

Transfer Upgrade Eligibility but I still have installments left

I have an iPhone 12 Pro and still have installments left on my plan. My husband has an iPhone XS and is upgrade eligible. I want the iPhone 13 Pro, so I upgraded my husbands line and got the iPhone 13 Pro. He is okay with switching phones so that I can use the iPhone 13 Pro and he will use the iPho

Questions

359

2

0

Accepted Solution

Official Solution

How do I get a new gateway device?

After having DSL dropped and AT&T Fiber installed in my home, the technician didn't replace my AT&T gateway (an outdated Arris NVG589.). Last week I ordered two Air 4921 wi-fi extenders, and was surprised to find out they don't work with my old gateway. How do I get my Arris NVG589 exchan

Questions

4.2K

2

Accepted Solution

Official Solution

I got a fishy email: Is this for real?

AT&T account update Dear member,   Important! The old version mailbox closure notification mail below was sent to you not long ago and it wasn't treated as required. We are hereby calling your full attention to it again.   We are closing all old versions of our Mailbox, as a result

Questions

371

6

Accepted Solution

Official Solution

Upgraded internet speed from 300 to 500, should gateway and/or router hardware be upgraded?

I just upgraded speed from 300 to 500, should gateway and/or router be upgraded? gateway model# 5268AC FXN WAP model# VEN501-at

Questions

741

2

0

Accepted Solution

Official Solution

I agreed to a trade-in phone credit & have changed my mind. Can I cancel?

I agreed to trading in the old phones on my account for new ones. The agreement was I would get $1000 toward the new phones making 2 of them essentially free and the 3rd a minimal price. However instead of a straight trade in AT&T is charging me for the phones monthly & “offsetting” the char

Questions

4.4K

9

0

Accepted Solution

Official Solution

Do I pay sales tax on an exchange?

I just upgraded my phone and paid the $71 sales tax fee. But, under their exchange policy I will be exchanging it for a different phone within my 14 day period (I want the bigger one). IPhone 13 Pro to iPhone 13 Pro Max. From what I understand I should only pay the difference in sales tax and not an

Questions

1.4K

4

0

Accepted Solution

Official Solution

How to Activate Service on a New Device

I had an iPhone 5S and a iPhone 4 before that). I just got thr iPhone 6, but for some reason, even thoguh I shut down my iPhone 5S fully before turning on and backing up from iCloud my new iPhone 6..... the new iPhone 6 is not 'registering" my phone number?   It just shows "No Service" in upper left

Questions

699.5K

43

0

Accepted Solution

Official Solution

Purchasing an iphone 15 Pro outright from Apple as an upgrade

I just have two quick questions. I'm looking to buy the 15 pro from Apple because I want an unlocked phone since I do a lot of traveling. This is my first time buying from Apple instead of upgrading from AT&T. In the checkout out I can select AT&T as my carrier or no carrier. I get a prompt

Questions

13.1K

15

0

Accepted Solution

Official Solution

Google home bundle

What exactly comes with the home bundle? I’ve read about the Amazon one which it comes with doorbell camera and other items but what does the Google one consist of ?

Questions

2.4K

13

Accepted Solution

Official Solution

Closed

Finally switching away from Uverse to AT&T DirecTV Streaming

After having my most recent main DVR fail (Pace IPH8100) and have to perform a factory reset, losing hundreds of recordings, and having been told by the installer when I got the newer Pace DVR that Uverse was eventually going away and it wouldn't be possible to continue with it if we were ever to mo

Questions

127

1

0

Accepted Solution

Official Solution

iPhone X Trade in Value

Hello, I am currently the owner of an iPhone X and am looking to trade-in and upgrade to a 12. I am on an unlimited plan and when I input everything online it says I can save UP TO $800. What goes into determining the amount I receive for my trade in towards a new phone? Currently all the buttons wo

Questions

3.3K

14

Accepted Solution

OTA updatee

I am not receiving software and security update for my s20ultra. The phone is nolonger in the US

Questions

37

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.