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Galaxy Note 20 Ultra accessory credit

I pre-ordered my Samsung Note 5G Ultra in White. It came with a free accessory offer for $200.  I selected the Galaxy Buds Live and a clear case.  The phone came in and it is the Bronze color and I received no accessories.  I have been on the phone with customer service over this sev

Questions

 • Phone & Device Upgrades

117

5

0

HBO and AT&T Unlimited Plus Account

I upgrade to the AT&T Unlimited Plus with HBO included yesterday and cannot access my new account. I do not use the AT&T TV service of any kind and only have the wireless plan with my phones. I have tried logging in on the app on my iPhone as well as on my computer and am having a service error pop

Questions

 • Account Features

59

2

0

Questions about Fiber 100 & 1000.

I'm currently Internet 50 & U-verse TV 300 customer (I recently signed up). I didn't know but I am eligible for AT&T Fiber at my address.1.- Can I upgrade to 1000 without extra charges?2.- If I upgrade to Fiber 1000, are they going to run real fiber to my home? I mean, I am not a tech savvy but I th

Questions

 • AT&T Fiber Equipment

1.6K

0

0

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Best Wi-Fi Gateway with 40+ devices connected

Currently have the Motorola BGW210 but wanted to know if there is a better one for handling 40+ devices connected to it. Also is there a recommended wifi extender that will work seamless when moving about the house?

Questions

 • AT&T Internet Equipment

55

1

0

Confused about upgrade vs NEXT

I promise that I am an intelligent person, but I am feeling really stupid right now. I was due an upgrade on my iphone in June.  I didn't upgrade then, but saved it so I could use it to get the iphone 6 for my husband for Christmas.  When I went into the store, they told me that I needed to do the N

Questions

 • Apple

1.3K

7

0

0

My Galaxy S9 does not receive updates

I have an AT&T branded Galaxy S9. Fully owned, no payments, not blacklisted. Using it on AT&T Prepaid's Unlimited Plan (the one without hotspot) since February 2019.My phone's security patch level is March 1, 2019. My Android build number ends in SC7. Every time I check for updates

Questions

 • Samsung

217

4

Transfer old number and SIM to new nanoSIM on a new device

How can I transfer all info from my macro SIM (old phone number, etc.) to a new AT&T nano SIM card? I just bought a Galaxy A01 and would like to have all previous contacts as well as use my old number, but I can't use the macro SIM on this device, only the nano. I have not found a great answer o

Questions

 • Samsung

95

1

0

Question about upgrade potentially changing bill

I have been wanting to upgrade my phone when my dad's upgrade became available. Had to downgrade a while back, because my old phone broke. My parents called AT&T about upgrades and the new next program. They were told that I could upgrade but that it would change the plan that my family has, becasue

Questions

 • Wireless Billing

415

5

0

0

Upgrade

My phone was due for an upgrade which I did and just received/set up (IPhone 😎  but realized I accidentally picked the wrong phone then what I wanted (IPhone 8plus). Is there a way to fix this

Questions

 • Apple

111

1

0

0

Software Upgrade for Samsung S6 Edge G925A (locked for AT&T Network) (from Marshmallow to Nougat)

i am using Samsung device (S6 Edge G925A) which is locked for AT&T network but i am using it out of USA and my android version now is 6 (Marshmallow) and i need to upgrade to android 7 (Nougat) but i never got any update notification becasue i am out of USA,  So please help me to upgrade my device.

Questions

 • Android

115

1

0

iPhone X Upgrade DISASTER

Please forgive me for this very long post. I could really use some advice here. I'm going to put this in a chronological list, since I think it would be easiest to understand. 9-13-18 Thursday: I heard that Apple discontinued the iPhone X, so I called a local store in the morning to see if they had

Questions

 • Wireless Account

411

4

0

0

No credit for upgraded iPhones

We upgraded our 2 IPhone7s for 2 IPhone12s. The upgrade site seems to be quite dishonest.  It stated that the IPhone7s would be a $300 credit each.  The online system did not process the trade-in on one of the upgrades and we never received a trade-in kit (really just a label for your tra

Questions

 • Wireless Billing

34

1

0

upgrade options

anybody know how i could do an early upgrade through apple since i just bought the iphone 11, and they won’t let me upgrade for another 15 months and i would like to in the next 12 months?

Questions

 • Wireless Billing

223

5

0

0

Promised an iPhone at 50% off...almost 2 years later and multiple conversations with representatives, still no credit owed to me!!

On May 25th 2018, I did a chat online with AT&T regarding my cellular service plan. I was wanting to to double check that they would still honor the promotion that I had contacted them about a week prior even though we did not have Directv service. The representative replied that I would receive the

Questions

 • Wireless Billing

49

2

0

Pre-paid

I bouight a new phone, went to activate it, and found out it was pre-paid. I wamt the phone added yo my current plan, the plan I upgraded from. The on-line help is useless and chat is apparently not available.I dont want to spend an additional $30, $55 or $75/month--I want the upgraded phone to be o

Questions

 • Wireless Account

33

1

0

Returned an IPhone 12mini mid-December and a month later my account still isn't updated to reflect return. Anyone experiencing USPS delays?

Looking for ATT UPGRADED Iphone 12 mini 56-826000039282687

Questions

 • Wireless Billing

17

1

0

Bought a new phone using an upgrade on different phone on my account than the number it would be used for. Mayhem ensued.

I used an upgrade on another line (with available upgrade) on my account to get a new iPhone. I had installments left on the phone/line I wanted this new phone for. I've done this many times, it has never been a problem. After trying to get the phone switched to the line I want to use it for, I was

Questions

 • Wireless Account

29

8

0

NEXT should allow upgrades after 6 months!!!!

AT&T should allow customers on NEXT to upgrade 6 months into their plans. Why? Because TMobile and Verizon customers who have the equivalent of NEXT can upgrade 6 months into their installment plans. AT&T: don't fall behind. The pace of technology is faster than ever and TMobile and Verizon are bett

Questions

 • Account Features

539

4

0

0

No Option for Shared Upgrade

I have 3 lines on my wireless account, and one of them currently has an eligible upgrade. I would like to transfer the upgrade to another one of the lines, and while one of the 2 lines that doesn't have an upgrade gives the option to use a transferred upgrade, the line of interest does not give this

Questions

 • Wireless Account

275

1

0

0

Want AT&T Fiber like Neighbor

Hi   Longtime AT&T Customer & Shareholder and need to improve speed from DSL U-verse (18) to Fiber.    Live in gated community where AT&T ran the orange gigaservice cable through 2 summers ago. We live on corner and 2 different neighbors have this service but when AT&T looks at our account online th

Questions

 • AT&T Fiber Ordering

97

5

0

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