Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (696)

Relevance
AT&T Fiber for Alaskans

AT&T Fiber should come to Alaska and steal GCI & ACS customers. I'm tired of being limited to 10mb service while paying $120/mo. Bring in fiber and let's get those lower 48 prices & services going, it's 2020 and digital streaming is the modern way of entertainment.

Questions

 • AT&T Fiber Installation

17

0

0

My LG V60 system cannot be updated

My LG V60 system cannot be updated

Questions

 • Android

96

2

0

Modem/Ruter Upgrade

Hello, I'd like to upgrade my current Arris Modem/Router Combo to a separate Modem and a Whole home mesh Wi-Fi system. My current setup does not cover my >3,200 sq.ft. home. I've heard that ATT does not support modems that are not their own. Is this true? How can I find modems and systems that ar

Questions

 • AT&T Internet Equipment

33

1

0

Phone died, can't upgrade

My phone died, completely inoperative, can't recharge it. I had been thinking about upgrading anyway, so I tried to get a new phone.  But can I pay AT&T to upgrade my phone?  No I can not.  It won't let me do anything without sending a code to my completely bricked phone.  I

Questions

 • Online Account Access

13

1

0

How do you get in contact with a Regional Manager?

How do you find out the regional manager information to address extremely poor customer service from both the employee and management at a store location; 1971 W. Redlands Bl STE A, Redlands, CA 92373. Just purchased the new iPhone Mini on launch day through Apple. Per the trade-in instructions I

Questions

 • Phone & Device Upgrades

26

0

0

Samsung Blackjack II OS Upgrade

Hello, I have an old Samsung Blackjack II, and I did not know there was an upgrade to Windows Mobile 6.1 a decade ago. I've been looking for the upgrade files, but I have not been able to find them here or on Samsung's website. I want to see what I missed. Can anyone point me in the right directi

Questions

 • Samsung

10

2

0

How can I get anyone to call me back and sort out our company's contract after 4 months of trying

Good afternoon Mr Stephenson (CEO and Chairman) I am presuming you are not reading this or would have done something about it, but I persist for the sake of good management and the hope that I can initiate change (I have a masters in business administration and customer service is something I have n

Questions

 • Wireless Account

139

1

0

AT&T would not honor the price they quoted me for a phone upgrade

Yesterday, 4/4/2000 at about 4PM, I set up an upgrade with an AT&T loyalty specialist, Littrell Employee# LN2272m for two S10E phones for $75 each. Littrell said I would get a call back to complete the order within 24 hours. I received a text confirming this. I did not receive a call so I called bac

Questions

 • Wireless Billing

41

1

0

Free Mobile Upgrades

Does AT&T consider free mobile device upgrades, especially for their loyal customers? Years ago, phones were upgraded of course there were fees associated, but nothing compared to the prices these days.

Questions

 • Phone & Device Upgrades

17

1

0

How do I get ATT Fiber in my area?

A small portion of my neighborhood has ATT Fiber but the majority does not. Myself and a large percentage of my neighbors would switch to ATT from Cox if we had the option of Fiber.  What can we do to get it installed?   I've even spoken to many of them and we would be willing to sig

Questions

 • AT&T Fiber Installation

93

1

0

McAfee Security Suite maxed out on old computers

I downloaded security suite on 5 prior computers that have since been discarded. I need to download it to my new computer but it will not let me because of the five old ones. How do we refresh the licenses and discard the old computers from the list?

Questions

 • AT&T Internet Email & Security

14

1

0

Confusing Trade-In process; was told to send phone to wrong address

After upgrading my phone, I contacted AT&T to find out how to send in my phone for the Trade-In. They gave me mailing label which I used to send in the phone. A couple days later, a package arrived at my house to send in the Trade-In - a different address. I have tried to contact the Trade-In Pr

Questions

 • Phone & Device Upgrades

527

4

Transfer old number and SIM to new nanoSIM on a new device

How can I transfer all info from my macro SIM (old phone number, etc.) to a new AT&T nano SIM card? I just bought a Galaxy A01 and would like to have all previous contacts as well as use my old number, but I can't use the macro SIM on this device, only the nano. I have not found a great answer o

Questions

 • Samsung

37

1

0

Ordered wrong phone on Next Upgrade. Refused shipment, got credit..... now what?????

While upgrading my husbands iPhone 4 with AT&T Next, I ordered the wrong device. He asked for the iPhone 6 plus, but I clicked on the iPhone 6 instead. We called AT&T customer service and were told to just refuse the shipment since they were unable to edit the order. Next day, I refused the shipment

Questions

 • Phone & Device Upgrades

948

1

0

0

Device limits on the Next program

Let me just state how incredibly frustrated I am that consumer accounts are limited to only four lines on the next program. Because at&t chooses to enforce a device limit as opposed to a credit limit (which is what ALL the other wireless providers offer with their installment programs) it

Questions

 • Wireless Billing

2.3K

9

0

No credit for upgraded iPhones

We upgraded our 2 IPhone7s for 2 IPhone12s. The upgrade site seems to be quite dishonest.  It stated that the IPhone7s would be a $300 credit each.  The online system did not process the trade-in on one of the upgrades and we never received a trade-in kit (really just a label for your tra

Questions

 • Wireless Billing

19

1

0

AT&T is double charging me for my iPhone and accusing me of lying to them when I try to fix it

In September 2016 I purchased my iPhone 7 from Apple. I have had the phone line for 10+ years and have the 2016 receipt for purchase of this iPhone. AT&T is claiming they have no record of this. They are instead claiming that I purchased my iPhone and activated my line for the first time at a BestBu

Questions

 • Wireless Billing

26

2

3 times customer service has promised I would get my credit LIARS LIARS LIARS

Been with AT&T for 9 years, never paid my bill late, upgraded my phone twice, but this last one, in November 2020 has been a nightmare. Wait 3 billing periods is where they screw you. Buy the time you realize something is wrong its almost two late.  Twice I contacted customer service via c

Questions

 • Wireless Account

35

7

0

upgrade options

anybody know how i could do an early upgrade through apple since i just bought the iphone 11, and they won’t let me upgrade for another 15 months and i would like to in the next 12 months?

Questions

 • Wireless Billing

190

5

0

0

Windows 10 Mobile Upgrade

So, today Microsoft rolled out the Upgrade Advisor in their Windows Store.  The message I received when I used the app was that my phone is eligible for an upgrade (I have a Lumia 640XL with W8.1Denim installed).  I was also instructed that the app would notify me when the upgrade is available from

Questions

 • Other Phones & Devices

11.7K

138

0

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.