
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Got an email from address "[email scrubbed]". Has the "Currently - From AT&T" and "Yahoo" logos at the top. Tells me I have been ignoring messages to upgrade my email address, and that my address ([email scrubbed]) will stop receiving emails in 48 hours if I do so. Naturally, there
Questions
•
AT&T Mail Login & Security
Accepted Solution
I currently have U-Verse with 25M internet and Fiber to the Prem. I am interested in upgrading to 300M or even 1G internet but I want to be certain my current hardware will support it. As I mentioned in the title, I have a Pace 5268AC gateway and a Alcatel-Lucent G-240G-A ONT.&nbs
Questions
•
AT&T Fiber Equipment
Accepted Solution
Last year I changed one of my phone numbers to ATT postpay program. ATT set the number as an eSIM on my apple. The physical SIM in my apple is another number with a different carrier. So now, my apple has two numbers (two different carriers) on one device. My new Sumsong device is purchased under
Questions
•
Other Phones & Devices
Accepted Solution
Hi! I did the BOGO with my upgrade on my existing line and added my friends line from verizon over to my plan, making her device the "free" one. I used to work for AT&T and am very familiar with the fact that it takes 2-3 billing cycles for the credits to hit your account and you will also receive a
Questions
•
Wireless Billing
Accepted Solution
Hello, I've recently upgraded one of my lines and purchased an iPhone 13 pro max with an installment plan. I received the phone yesterday without a new SIM card; it was odd since it came with an iPhone 12 purchase last year. But, I simply put my old SIM from the old phone and activated the new pho
Questions
•
Wireless Account
Accepted Solution
Signed up for AT&T almost a year ago and it has been NOTHING BUT HEADACHES. At the time I signed up - I wanted Next Up, I even agreed to have it added to my account. I then had to contact AT&T every month as there were issues with my bill but I never noticed that Next Up wasn't on there.
Questions
•
Wireless Billing
Accepted Solution
So the situation is a little complicated at this point and general customer service and their supervisors have been absolutely useless in helping. Tech support is slightly more helpful but also couldn't help. I was having intermittent issues with internet stability with the old Uverse internet wi
Questions
•
AT&T Fiber Account
Accepted Solution
@ATTHelp Can you please let the customers in this forum know what the appropriate course of action is when a customer sends a phone in to the Trade-In Department and the phones are either not received or are devalued for a reason that is refuted by documented evidence from the customer (e.g. crac
Questions
•
Phone & Device Upgrades
Accepted Solution
Does anyone know of an upgrade to the model stated in the subject line? I have had it since the start of service, roughly 2 years. That is a long time in the tech world, so i figured I ask techy's :)
Questions
•
AT&T Fiber Equipment
Accepted Solution
5GE - iPhone 12 - still running at cellular data speeds identical to my iPhone 11 Pro Max on 5GE I guess what I'm really saying is, what did I upgrade for? Did AT&T expect that they're going to continue rebranding LTE to 5Ge and that people like me wouldn't know any better? Because I do
Questions
•
Apple
Accepted Solution
I have ATT Giga internet with a gateway and a GT-AX11000 router.I'm sick and tired of the intermittent internet disconnections due to the issues logged below. Support is full of drones that don't really know anything and I've already replaced the gateway once and reset the gateway COUNTLESS TIMES!TH
Questions
•
AT&T Fiber Equipment
Accepted Solution
I am really having internet issues, working from home, many occasion now in the middle of my meetings and too many intermittent issues, losing connectivity in the middle of presentation is very disappointing and frustrating with my current provider (Comcast) and put you on the edge every time, I hav
Questions
•
AT&T Fiber Installation
Official Solution
We have AT&T DSL and want to switch to AT&T fiber. Can we keep our email addresses - and 19 YEARS of emails in our accounts - when we switch? Or are fiber accounts different than sbcglobal.net addresses, which is our address. Also, we have masked email addresses with prefixes - exampl
Questions
•
AT&T Internet Plans
Accepted Solution
my current router, 2Wire 3801 HGV-B, it's OLD and I NEED A BETTER REPLACEMENT! HOW CAN I GET A NEW MODEL? has an issue with intermittently resetting itself @ the WRONG TIME! And that's not GOOD SINCE COVID-19 Has Sent me HOME WORKING FROM HOME! I NEED A NEWER, BETTER MODEM!
Questions
•
AT&T Internet Equipment
Official Solution
TLDR: Do not call AT&T Customer Service or the Returns Department, they will not be able to help you. File an FCC complaint and you will be contacted by someone. https://consumercomplaints.fcc.gov/hc/en-us Let me begin by saying that I have been an AT&T cellular customer since
Questions
•
Phone & Device Upgrades
If I buy a certified like new Samsung Galaxy Note 5 White 32GB on AT&T Next 12 which would cost $31.45 per month and the device is $629 total to pay off, how much would it cost me to upgrade to a new phone in 12 months with a trade in of a perfect condition Note 5?
Questions
•
Phone & Device Upgrades
I have an iPhone 4 that my dad gave me after he got a new phone. In November of 2013 I activated it and started using the line that my brother had previously used before switching carriers.. How much would it cost to upgrade to the LG G3?
Questions
•
Phone & Device Upgrades
I'm currently Internet 50 & U-verse TV 300 customer (I recently signed up). I didn't know but I am eligible for AT&T Fiber at my address.1.- Can I upgrade to 1000 without extra charges?2.- If I upgrade to Fiber 1000, are they going to run real fiber to my home? I mean, I am not a tech savvy but I th
Questions
•
AT&T Fiber Equipment
My phone was due for an upgrade which I did and just received/set up (IPhone 😎 but realized I accidentally picked the wrong phone then what I wanted (IPhone 8plus). Is there a way to fix this
Questions
•
Apple
anybody know how i could do an early upgrade through apple since i just bought the iphone 11, and they won’t let me upgrade for another 15 months and i would like to in the next 12 months?
Questions
•
Wireless Billing