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Device Unlock Requests - Things To Know From AT&T

  We understand there is some difficulty with requesting a device unlock. You will find some information below on how to:   - Submit a request to unlock a device. - Find the IMEI. - Check status of your request. - Requirements for device unlocks.   How To Request A Device Unlo

Questions

 • Account Features

17.5K

8

0

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Official Solution

Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan

Catch 22: I can't unlock my phone. I paid my balance, but it says I haven't. The website shows that I have a zero balance. What can I do. I keep getting this message:     "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48 hours before

Questions

 • Apple

1.2K

1

0

0

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Official Solution

Request number for device unlock

Unlocking my device & needing a request number ??

Questions

 • Android

109

1

0

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How do I found out if I have an upgrade my AT&T Prepaid Phone

Just wanting to know how do I found out if I have an upgrade on my AT&T Prepaid Phone My AT&T prepaid phone is IPhone 6s Gray

Questions

 • Apple

2.3K

2

0

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Huawei phone compatibility

I have a Huawei P30pro. I want to join an AT&T prepaid plan ( BYOP). Does you network support Huawei P30 pro (unlocked)?

Questions

 • Android

2.3K

8

0

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iPhone X blacklist/unblacklist

Hello, I recently bought iPhone X second hand and I found out it is sim locked. After a bit of research, I found out that it is not only blocked to AT&T but blacklisted, too. Strangely, the phone was manifactured on 01/14/2018 but blacklisted only month and day later. Is there any chance it cou

Questions

 • Apple

191

2

0

Accepted Solution

Official Solution

Prepaid phone

Hello, I recently bought from Walmart a cellphone for my dad he’s actually in mexico right now and need to use it there  how can I unlock the phone so he can use it over there also with att 

Questions

 • Phones, Tablets & Devices

62

1

0

Accepted Solution

Official Solution

Locked out of my AT&T email—AGAIN! Infuriating! AT&T, fix this!

Back in June, I got a message that I was locked out of my SbcGlobal email because "too many attempts" to access it with the wrong password were made. (I had the correct password stored in my computer since I created the email address in 2002). After much runaround, an AT&T tech got me on the pho

Questions

 • AT&T Mail Login & Security

94

3

0

Accepted Solution

Official Solution

How do I regift my old, deactivated iPhone X?

I am gifting my old, deactivated iPhone X to my Dad for Christmas. Do I need to buy a new SIM card before he can transfer his AT&T service from his existing iPhone 6 Plus? Or will AT&T send him one when he calls to transfer?

Questions

 • Apple

63

3

0

Accepted Solution

Official Solution

Unlock my phone

I have bought iphone used from america locked and I can’t unlock it I’m not the first user  i don’t know the account of the first user and i cant reach him  i want to request to unlock it or know the payment plan  I have the imei code and the serial no and my icloud on it anythi

Questions

 • Apple

60

3

0

Accepted Solution

Official Solution

Unable to do anything beyond tuning my phone on /Puk code needed

The phone didn't recognize my code and now I can't do anything beyond turning it on. This is the second att phone I've gotten in 2-3 weeks yet have only had use of 1 for a few hours. I don't think I'm going to be happy in my recent change of providers

Questions

 • Android

20

2

0

Accepted Solution

Official Solution

Unable to unlock iPhone X after multiple attempts

Hi,  I bought a new iPhone X from a friend of a friend and I was informed that the device is unlocked. When I tried to set it up, I got a message showing an AT&T phone number and asked me to confirm if the number was the same as used while the device was purchased. When I called the customer service

Questions

 • Apple

922

12

0

0

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Official Solution

Closed

the first time i asked my forum got hijacked by att lurkers so this is attempt 2

i will add i did NOT accept an answer, although i was and am in the process of trying out solutions suggested to this question but i find it peculiar that i was bombarded and harrassed all to have that thread closed unbeknowst to me.... so i repeat My mother and I have/had a family sharing pla

Questions

 • Apple

150

8

0

Accepted Solution

Official Solution

Closed

WHY IS MY UNLOCKING REQUEST TAKING SO LONG!

Hi I requested a unlock code for my Samsung s6 edge+ and it's been almost two weeks and still no code????? Any way this place can help me?

Questions

 • Samsung

633

11

0

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Can I buy a PrePaid AT&T phone while already on a PrePaid plan?

I have AT&T PrePaid and want to buy a new phone without changing plans. I found a new phone I want to purchase in the PrePaid Phones category on the AT&T website that's listed for full retail price. First, does this phone come unlocked or will I have to unlock it? Can I purchase this new pho

Questions

 • Other Phones & Devices

42

1

0

Accepted Solution

Official Solution

iPhone A1203 can be unlocked

Hi Dear, I've two iPhones 1th. Gen and I'd like to know if it is can officialy be unlocked. Thanks

Questions

 • Phone & Device Upgrades

49

2

0

Accepted Solution

Official Solution

Reset Apple Watch remotely

I gifted an Apple Watch but forgot to reset it and cannot remember my password i was hoping I could reset the watch remotely from at&t app or website.

Questions

 • Apple

192

1

0

Accepted Solution

Official Solution

We can't unlock this device because it hasn't been active for at least six months of paid service.

When i tried to unlock my att prepaid iphone se, I got denied for the above reason.I have used the phone for roughly 6 months, but I don't know the exact time. How can I check how long I have been active for paid service? (since I don't have the account any longer, so I can't really check the histor

Questions

 • Apple

2.2K

6

0

0

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Official Solution

Unlocking a at&t phone

Can i please unlock a at&t phone that has not been used 6mths

Questions

 • Android

64

1

0

Accepted Solution

Official Solution

How to access the place on Alcatel 5003r where you can check unlock status

I have no idea how to access the section of the phone where sim lock and other info for carrier unlock. Att says this device has built in unlock featurel

Questions

 • Android

50

3

0

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