Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (13.8K)

Relevance

Accepted Solution

Official Solution

Two Factor Authenication

I cannot receive 2 factor authentication codes via SMS on my LG Thin8X, even from AT&T.

Questions

 • Data & Messaging Features, Internet Tethering

1.8K

10

0

Accepted Solution

Official Solution

Cell phone doesn't accept incoming calls.

I have an ATT cell phone (Samsung S21 Ultra) and until recently an ATT land line. I had the land line ported to a 2nd cell phone (U318AA from ATT).  From that second cell phone, I can call the original phone without issue.  However, from the original cell phone, I get a message that says,

Questions

 • Other Phones & Devices

182

2

0

Accepted Solution

Official Solution

att.com/getstarted failing miserably

So I bought a phone from the apple store. got a SIM from ATT.  I go to /getstarted because "getting started is easy!" according to the card that came with my SIM. On that website it incorrectly lists my IMEI.  How would it know, I bought the phone from Apple.  There is no way to e

Questions

 • Wireless Account

198

1

Accepted Solution

Official Solution

Not receiving verification codes

Through the iPhone upgrade program I received my iPhone and transferred service and had many issues which all seem resolved EXCEPT I can not receive verification codes. I can get regular texts and iMessages but even when ATT try’s to send me a message I do not receive it. After more than a half a do

Questions

 • Data & Messaging Features, Internet Tethering

10.3K

16

Accepted Solution

Official Solution

can't enter fastboot mode

hello, i can't enter fast boot mode no matter what, i tried holding down the buttons but no matter how long i hold down both volume keys and the power button but no matter what it won't start when i hold down the buttons, i even turned on oem unlock, i use a alcatel 5059R phone, please help

Questions

 • Other Phones & Devices

348

1

0

Accepted Solution

Official Solution

My previous attuid

I previously worked for AT&T corporate and Cellular World and authorized dealer. They are unable to process my ATTUID. What is the issue? From my understanding, once you are assigned an ATTUID, and ever need it again with the company or affiliated companies, you only get one in a life time. How

Questions

 • Community lounge

372

1

0

Accepted Solution

Official Solution

Closed

Technical support/dispatch fee

I was charged $99 for a dispatch fee for a WiFi box switch due to bad equipment.cs rep that made the appointment assured me that I would not be charged any fee. Now I have to pay for a service fee because instead of me waiting on a box I requested someone come out ASAP because if I don’t have intern

Questions

 • AT&T Internet Equipment

1.3K

4

0

Accepted Solution

Official Solution

Mobile Security app battery drain

Until recently by Samsung S9 would last all day on a charge; now the battery is down to 15% be late afternoon. In Device Help - Battery the AT&T ActiveAmor Mobile Security App uses 25% of the battery usage.  Should I remove the app?

Questions

 • Samsung

590

1

0

Accepted Solution

Official Solution

7726 not working

I have been trying to report text spam for about a week. There has been no response what so ever. Is this system not working? Is my phone hacked? What is the problem? I have rebooted my phone and still not working.

Questions

 • Device Features

984

1

0

Accepted Solution

Official Solution

No Lights on BGW210, and no Internet connection.

Woke up today to no Internet connection. Checked the modem and none of the lights were on. I unplugged it plugged it back in, nothing. I tried using different outlets, again, nothing. I don't have any other cords to try it out and leaving the house and getting one isn't an option currently. I'd appr

Questions

 • AT&T Internet Installation

1K

1

0

0

Accepted Solution

Official Solution

Unable to receive 2 step verification codes (2FA) to new iPhone 12 Pro

Purchased a new phone directly from Apple. I opted for the easy activation option which auto-activates with the included sim card pre-installed (I did not transfer sim cards). Activation went great and everything seemed to work just fine. Then, I purchased an Apple Watch Series 6 with Cellular servi

Questions

 • Data & Messaging Features, Internet Tethering

4.4K

16

Accepted Solution

Official Solution

BGW320 Open port for Synology NAS

How do I open a port to access Synology NAS from outside the home?

Questions

 • AT&T Fiber Equipment

1K

12

Accepted Solution

Official Solution

Text message reading claim $100 if I take this AT&T survey. Scam?

Received this text a few minutes ago.

Questions

 • Wireless Account

9.4K

9

0

Accepted Solution

Official Solution

BGW210 Being Replaced with NVG599

My ethernet has been extremely slow on my BGW210 gateway/router. Speeds to the router are consistent at 980/980 mbps. Speeds to my two ethernet attached devices is running around 280/300 mbps. I should be getting twice that. Wifi is actually faster. Also, my tv intermittently shows that the eternet

Questions

 • AT&T Fiber Equipment

999

3

0

Accepted Solution

Official Solution

Need to unlock att prepaid w/qlink sim card

My friend bought a Att prepaid phone (and wants to put her qlink sim card (free government program) in phone but the phone says it needs to be unlocked first. Then need network unlocked. Need help please. Have called over 10 times and can't get this unlocked.

Questions

 • More AT&T PREPAID Discussions

257

11

Accepted Solution

Official Solution

No Internet Connection but Gateway is Green

I’m having issues connecting my at&t fiber internet. I recieved a Gateway and connect the red ont cord into the existing fiber service box in the ethernet port and then powered it on. Everything is green including broadband and it appears on my devices but then after connecting says “no internet

Questions

 • AT&T Fiber Installation

454

9

0

Accepted Solution

Official Solution

Emergency Broadband Benefit

I recently applied for the ebb benefit plan. I received a email from lifeline 12/25/21 saying i had been approved and had until 3/25/2022 to register with a phone company. I then received a call from at&t stating i had been approved and received my approval number. Since i hadnt purchased a mobi

Questions

 • More AT&T PREPAID Discussions

380

3

0

Accepted Solution

Official Solution

How can I avoid paying the montly Internet Equipment charge?

I get charged $7 every month for "internet equipment." Can I buy something on my own that can be used instead of paying this fee every month? What do I need to buy?

Questions

 • AT&T Internet Equipment

79

1

0

Accepted Solution

Official Solution

AT&T locked my phone that I purchased by myself (not from AT&T)

I purchased a new iPhone12 by myself (my company paid for that) on May 2022. NOT from AT&T. Then I switched my AT&T plan to prepaid plan sometime in June, and started to use my new phone with the prepaid plan. The reason is because I planned to travel to Japan in June 2022, and I want to

Questions

 • More AT&T PREPAID Discussions

109

7

0

Accepted Solution

Official Solution

Does ATT offer any senior discount plans for senior landline in nursing home room

Does ATT offer any senior discount plans for landline in nursing home room vs paying $70+/mo for a local only plan? When I called ATT the foreign sounding agent was of no help with this question. Thx

Questions

 • AT&T Phone Account

387

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.