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At&t internet plans

Ive received mail ads about getting at&t internet but fiber isn't available in my area, and the speeds of coax are too slow for my needs, why am i getting these ads if fiber is unavailable? plus its $35 a month for 300 Mbs, but $55 a month of 5 mbs???? How do i get fiber installed in my area ( 2

Questions

 • AT&T Fiber Ordering

64

2

0

Internet Usage

My online bill says that I was billed for Sept 27 through Oct 26 but my paper bill says that I was billed from Aug 1 through Oct 31. Oh, and of course there was an overage so it looks like my bill will be skewed because I'm being hit with an overage in the middle of a cycle regardless because I got

Questions

 • AT&T Internet Plans

52

1

0

Speed keeps dropping way down

I have the 15mbps uverse service. Over the last few days (maybe longer), my speed keeps dropping down to around 1 to 1.5mbps downstream (measured on Speedtest.net multiple times). Recycling the gateway typically restores speed to close to 15 for a short time, only to have the speed degrade again soo

Questions

 • AT&T Internet Features

292

3

0

0

Months of consistently underwhelming ATT Fiber 1000 Speeds

Long story time, buckle in New ATT Customer as of July 2020, made the jump from Spectrum 400 because I purchased a new home in an area with ATT Fiber 1000 and it was at a price I could not resist, especially because I work from home and the upload speeds! Those sweet sweet imaginary upload speeds

Questions

 • AT&T Fiber Equipment

277

4

0

Where's my $700 Credit for Trade In

I switched to AT&T because they offered $700 credit with phone trade in (beginning with $40 phone value) November 2019. The store clerk assured that I am eligible for the credit and I will be getting device fee off of my monthly billing cycle. However, after 1.5 years nothing has changed and eve

Questions

 • Wireless Billing

290

2

How do I get a technician to show up?

My apartment recently got fiber internet upgrade and I signed up for it mid-November, I got a confirmation email with the 3 hour window for them to show up and they never showed up. Since then I have rescheduled 4 times and a technician still have not showed up, what the (Edited per community guide

Questions

 • AT&T Fiber Installation

186

1

0

ATT Wireless Internet - good download low to NO upload

I have been getting around 17 mbps download speeds but i am getting 0 to .02 upload speeds.... this is an issue since i work from home and need to get into my work network drives and save files.  Any ideas?

Questions

 • AT&T Internet Equipment

213

15

0

How to use Att's VPN on public wifi networks only

I have Att for my wireless and internet, and I pay for Att's mobile security. However, if I set up the mobile VPN and I am using my phone at home, the interest speed bogs down which I am thinking is the VPN. Is there a way to turn off the VPN when I am using public wifi only? Thanks!

Questions

 • Data & Messaging Features, Internet Tethering

103

1

0

Fiber wifi problem

Hi I just want to make sure before I do anything, because everyone's situations are different. So I had read few forums about having different router, because ATT BGW210 would NOT cover a thing for my devices.  I recently moved and my previous owner of the house had set the fiber at baseme

Questions

 • AT&T Fiber Equipment

464

1

0

slow upload speeds

I have AT&T Fiber, and I am having a problem with my upload speeds. Download is fine (800-900mbps). Upload, however, is abysmal (2-5mbps). My hardware is up to date (AMD 3600 based system with 1gbps ethernet). While my uploads were never as good as my downloads, I had been consistently getting 5

Questions

 • AT&T Fiber Equipment

66

1

0

Can't login to my account

I've been an At&t prepaid customer for years now and as of recently i haven't been able to login to my account. Every time I click on "forgot password" it says one can't be provided and that I have to try in 60min....every single time. Also it seems like my credit card is being charged earlier a

Questions

 • Account & Usage

52

1

0

Service on Long Island/NY

Why is the service on Long Island so terrible? It's getting worse, every day, yet you look at the coverage map on the ATT site and it shows full coverage, lol I just don't understand why some of my colleagues who have Verizon, T-Mobile and everyone else has service every day and ATT's is getting

Questions

 • Other Phones & Devices

195

1

0

Help! Some websites load, but most do not!

This is a problem that I've seen numerous times on the AT&T forum, but have yet to find an answer for. This has never been a problem for me before, but as of today, very few websites work any more. For instance, Facebook, Reddit, and IMDB all load (but go quite slow) while sites like Bestbuy.com and

Questions

 • AT&T Internet Features

1.5K

1

0

0

AT&T is saying my IPhone wasn’t returned!

I return my Apple iPhone 12 Pro Max in January via USPS. Via USPS Tracking and statement from the USPS Office, the phone arrived at the AT&T location a few days later after I dropped it off. AT&T isn’t able to locate the phone at their facilities. I requested to open an AT&T case in m

Questions

 • Apple

114

3

0

Bad network hop on AT&T's network

I work from home every day and am sick of AT&T's awful network performance. Frequently access to my company's resources (via VPN) is handicapped by a bad node on AT&T's network.  In this case it's hop #4 so pretty much everything I do experiences latency. This is an AT&T router:

Questions

 • AT&T Internet Features

93

2

0

HELP. IP Camera NVR Remote View Slowly Loading After AT&T Fiber Install

Hello All, I am having very similar issues to this thread: https://forums.att.com/conversations/att-internet-equipment/accessing-remote-ip-cameras/5defdb38bad5f2f6069c691e Yesterday after AT&T Fiber install (1000), my Zmodo NVR with 8 IP Cameras is now very slow to load, they do work but t

Questions

 • AT&T Fiber Equipment

294

9

0

BGW 320-500 some iPhone apps fail to send or receive data.

Hello. I have 1Gbps fiber with a BGW 320-500 residential gateway. On my BGW 320-500 I have the following settings: WiFi: Both bands disabled Home Network -> IPv6: All settings "On" and router Advertisement MTU is 1500 Firewall -> Packet Filter: Disabled Firewall -> IP Passthrough ->

Questions

 • AT&T Fiber Equipment

101

4

0

Wi-Fi Speed Test

I have a Pace 3801HGV Gateway located upstairs with 24 Mbps internet speed plan. The maximum Wi-Fi speed test next to box with everything else turned off is 14.9 Mbps and down stairs the speed drops significantly too around 10 Mbps.  Is this the best speed possible for the Pace 3801 and DSL li

Questions

 • AT&T Internet Equipment

150

8

0

New home at&t wifi slow on all devices

New house, new at&t wifi. All devices are up to date with latest software. Speed tests show we are getting what we are paying for (300MB). Problem is every device is barely connecting (1 or 2 bars max on apple devices, even when standing a few feet away) and very slow when using the wifi (browsin

Questions

 • AT&T Internet Equipment

104

1

0

Austin TX Cell Service Problems Dec 2020

My service is usually very good here in Austin, excluding new construction at The Domain which seems to have bad service across the board for most providers. This last week service has been extremely spotty. It started Late November and hasn't improved. My calls cut out and I cant even play Spotify

Questions

 • Network Coverage

191

1

0

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