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Scam SMS from rotating/changing numbers

What is ATT doing to address scam and spam texting? Literally dozens per day on occasion. Almost always 2 to 5 daily...mostly political scam/spam/fraud. I use the "Active Armor" to report and block these even though ATT does not list a category for SMS scam/spam/fraud. We must devise our own work-a

Questions

90

3

Official Solution

Active Armor Monitoring

Does the Active Armor app need to be opened in order to be protecting my phone? Or, is it running no matter if I open the app or not?

Questions

126

2

Accepted Solution

Unable to add website to exceptions list in Smart Home Manager

I am staying with my parents who have AT&T and my friend's website is being blocked as spam by AT&T Internet Security. Internet Security/Active Armor wasn't even activated on the account when I began receiving the pop-up, but I enabled it as without it I was not able to view the exceptions l

Questions

2.6K

8

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Accepted Solution

AT&T Service Pirate

Hey everybody. I have a new neighbor.  He has connected a large cable from his house across the alleyway to the AT&T underground cable box to pirate services.  Called once to report it.  Was transferred to the "underground cable department" who had a recording telling me to call

Questions

73

3

0

Accepted Solution

Closed

Demanding Assistance, Unhappy AT&T Pre and Post Paid customer who has been scammed

Someone in your company who speaks English and that has a basic understanding of business ethics needs to call me as soon as possible. After dozens of attempts with your call center arguing with who knows out of some foreign call center I am now motivated to hire an attorney. HEY AT&T, mid last

Questions

107

6

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Accepted Solution

Unauthorized access to my email account

I just received two emails from AT&T, one saying that my email address changed and another saying that I had created a new secure mail key. I did neither of these things. These emails included a phone number to call in this event, but before I could call or jot down the number the e-mails disapp

Questions

121

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Accepted Solution

In How much time after my request to close number the number effectively close?

good evening, I have an American SIM with you because I lived there until a few days ago. Now I have returned to live in Italy. If I request the number to be closed, how many days will it take before the number is non-existent?

Questions

100

7

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Official Solution

Managed networks are locked

I have 5G unlimited plan and do not use wifi as I do not use that much data on my mobile device. Does anyone know what the unsecured Wi-Fi ssid “attwifi” is?  I understand the what the first ssid is which has the lock icon next to it.  I’ve even had Apple support try show me how to delete

Questions

324

14

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Accepted Solution

question about Unlocked factory phones

My question on this is if I have a factory unlocked galaxy s23 ultra and join AT&T prepaid will i get updates to my phone. reason I am asking. I had a Motorola edge+ (2022) and I never have received a single update for that phone when I was with cricket and then also moved to Verizon literally a

Questions

49

6

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Accepted Solution

BGW210 Packet Filters under Firewall now disabled. Is that okay?

Logged into our BGW210 modem/router I saw in the Firewall section a "Packet Filter" tab. I figured I didn't know what I was doing enough to click the "Disable Packet Filters" that was showing as an option, but my issue was packets being dropped (or lost) on upload for the motion triggered 12 second

Questions

612

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Accepted Solution

Someone has new account with hubby's number

Soooo.. our family has been with Cricket for about 7 almost 8 yrs. Same numbers. His phone has been doing weird stuff so we decided to reverse search it. There was an account opened with his number under cingular wireless. How is this possible and how do we get it fixed???? My hubby isn't tech savv

Questions

53

3

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Accepted Solution

Outlook doesn't require new att.net email password

I changed my att.net email account password through mail.yahoo.com. The Yahoo mail phone app then required that I enter the new password to access my account.  But I also access that email account through Outlook on my computer.  Outlook didn't require that I enter the new password, and I

Questions

185

4

0

Accepted Solution

Account access

Hi, I used to have you guys for my phone service. I know I never closed my account, but when I go to sign in it's asking for my old phone number that I don't have access to anymore. My name is Dylan Jeffrey and my email is [email scrubbed], please reach back out to me asap!

Questions

35

2

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Accepted Solution

prepaid Fraud Dept

I need the prepaid fraud dept phone number, Please. :)

Questions

60

10

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Accepted Solution

ATT - shamlessly scamming, preventing actual feedback, and generally terrible interface. adding things to my account I didnt order!Stop

First, this isn’t intended to be an “I’ll use every dollar I earn to short your company. Don’t care if it makes me destitute.” Aggressive writeup, this is a “Get it together” & “Fix you (Edited per community guidelines)” message    Two goals today for ATT: First, for context, here i

Questions

139

3

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Accepted Solution

AUTO WARRANTY CALLS

Why am I having to block at least 3 to 6 calls a day about an auto warranty. AT&T it's time you stop these harassing calls from coming through. 205-647-7949 205-647-2810 205-647-1609 205-647-7393 205-647-7269 205-647-7949 205-255-1031 205-587-3097 631-776-4280 205-589-7209 205-273-

Questions

73

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Accepted Solution

What is AT&T doing to secure its servers????

Twice in just the past couple of years I have received notification from AT&T that my account information has been compromised, and you offer me some kind of Experian service free of charge to be alerted if my account(s) become impacted. This basically shifts the responsibility to me to keep an

Questions

156

2

0

Accepted Solution

Closed

Can't connect Apple products to new ATT All-Fi Hub

So I asked ya'll a question a week or so ago and was so happy to have gotten a resolve so I'm trying it once again. I received and just set up the new ATT All-Fi Hub.  Accessed the Gateway on my Windows laptop.  Changed  2.4 ghz and 5 ghz SSID name & PW.  Laptop and LG tv co

Questions

114

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Accepted Solution

Smart Home Manager - Network Attack Blocked. Need a permanent solution

Hello, I've seen several others with similar questions, but no apparent permanent resolution. I am a network security engineer by trade and I know precisely *how* to block the sort of traffic that the Smart Home Manager is detecting and attempting to thwart (ping sweeps, DDoS, etc...), but the issu

Questions

44

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Accepted Solution

Rewards card

I am disable, am I eligible to get the reward discount? I have a Mobil phone with Att.

Questions

34

2

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